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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Feb 17, 2025
Complaints 2462
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1673
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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148
Cost of snacks-popcorn
44
water bottle price
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Regarding Compulsory food combos with movie tickets

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PVR Cinemas reviews & complaints page 98

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R
Ridhima1530
from Delhi, Delhi
Jul 17, 2017
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harassment and humiliation by pvr manager santosh kumar shah id no. 152520

Address: New Delhi, Delhi, 110026

The incident took place on the 8th of july 2017. I went to see the movie "mom" with my family having booked the tickets via bookmyshow. However when i was booking the tickets on the 7th and browsing seat options, by mistake i forgot to change the date and my tickets got booked for the default date i. E. The 7th where i wanted to book them for the 8th. Not knowing this at that time i went for the movie on the 8th and the security at the pvr...
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nikhiljames
from Mumbai, Maharashtra
Jul 16, 2017
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overcharging price for 650 ml pepsi

Address: Mumbai City, Maharashtra, 400049

Pvr cinema at phoenix market city near lbs marg, kurla west charged us rs200/- for 650 ml pepsi on 14th july 2017. Normally 650 ml pepsi is priced at rs25-30/-. Charging rs200/- is approx 10 times at pvr. It is insane and unethical to charge so much price which is jacked up 10 times.
Both on bill as well as paper cup, no where quantity is mentioned. When enquired from manager, mr suraj said it's 650 ml but due to gst, qty is not mentioned.br...
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D
d2kerala
from Bengaluru, Karnataka
Jul 3, 2017
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Cash debited but tickets not issued

Address: Ernakulam, Kerala, 682024
Website: pvrcinemas

Sir,
I have booked 4 tickets through pvr website for Rs.688, amount debited from my account but no further information was given or tickets issued.

Booking date: 01/07/2017
Pvr Oberon, kochi

Please refund the amount.
Transaction details -screenshot attached.

Informed the pvr management at kochi but they reverted that they could not solve the issue from kochi.They assured...
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Anca Verma
from Delhi, Delhi
Jul 3, 2017
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Camera not allowed inside

Address: New Delhi, Delhi, 110070
Website: www.pvrcinemas.com

Today my wife and I who are regular movie goers to PVR Director's cut Vasant Kunj, New Delhi, where tickets are Rs.2, 000 per person per show on a Sunday were rudely asked by the security staff not to enter with our Sony camera. They said it is against cinema theater rules as these rules are imposed by Govt of India blah blah...due to piracy issues. We tried to reason with these rude security staff that these days all phones have cameras...
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S
sharma abhay
from Mumbai, Maharashtra
Jun 27, 2017
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Excess amount of money deducted and didn't get any booking conformation

Address: Gurgaon, Haryana
Website: pvrcinemas.com

Dear sir,
This is to inform you that when we tried to book 04 movie tickets (Online) on 26-06-17, the exess amout money got deducted and didnt get any booking confirmation.
An amt of rs 9830/- had been deducted (Which was again an error). But no ticket/ seat conformation came on screen.
The seq. No of the transection was [protected] dated 26/06/17.

You are requested to look into the matter & do the...
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Real life
from Bapatla, Andhra Pradesh
Jun 26, 2017
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PF Settlement

Address: 560048

Myself tanmaya, from bangalore, i was worked with pvr cinemas for last one and half year, when i asked for my pf settlement they are just avoiding me, they are saying something wrong with ur form u need to fill the form once again, like that i filled thrice, still no response, again when i asked to them that time the hr of the company told i am new here i don't know about ur settlement, u just fill the form once again, we'll let u know, again...
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Aayush Tripathi
from Zamania, Uttar Pradesh
Jun 25, 2017
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Ac failure at pvr phoenix, lucknow

Address: Lucknow, Uttar Pradesh
Website: Pvr cinemas

Respected sir

I would like to inform you that the ac at pvr, phoenix mall, lucknow, up was not working during the entire duration of the 6 45pm show of the movie tubelight. The entire experience of the movie was extremely uncomfortable. We were sweating all along and not able to enjoy the feature film. For the amount charged for tickets these days, a working air conditioner is expected atleast....
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Sreevidhyamahadevan
from Chennai, Tamil Nadu
Jun 22, 2017
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Ticket cancellation

Address: 600077
Website: Pvrcinemas.com

Respected sir,
I have booked 4 tickets for vanamagan 18.45 show in pvr cinemas ampa skywalk on june 23-6-17. I request you to cancel those ticket and refund the money to my account. I have tried a lot to cancel the tickets through pvr cinemas.com but i couldn't able to cancel the tickets. I paid 618 rupees for 4 tickets seat no 19, 20, 21, 22.
I kindly request you to refund the money.
Thanking you...
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Gics Ludhiana
from Mohali, Punjab
Jun 16, 2017
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Movie ticket related booking id-chde0006183751, paytm booking id: 3390930252

Address: Ludhiana, Punjab, 141001
Website: WWW.GICSINDIA.COM

Dear sir,

I have booked 1tickets for today's show of movie (Bank chor at 6.00 pm) at pvr cinema, eternity mall thane but as received call from them, that which tickets i have booked that cancelled because technical issue.

I have booked tickets in 253 and rec'd cash back of rs. 100 from paytm also means purchased tickets in just 153 after cancellation they are saying buy tickets in (253) each and they will allowed...
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DASANGAM chandrakanth
from Hyderabad, Telangana
Jun 13, 2017
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Movie cancelled

Address: Krishna, Andhra Pradesh, 520003
Website: Pvrcinemas

Sir my name d chandra kanth email:[protected]@gmail.com phone num: [protected]... Dear customer, your ticket has been generated and sent to your email id for aarudugula bullet on sat, 10 jun, 2017 10:50 hrs, at pvr ripples vijaywada (Audi 02), 1 seat (S): normal-n10. Total amount-rs 153.75, order id: ripp[protected]. Use kiosk pick up code: whbp4nn to collect your tickets. Now pay using paytm wallet for food and beverage during your movie...
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pramani
from Sonipat, Haryana
Jun 5, 2017
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Refund - no response from pvr

We went to a movie @ pvr last saturday in elements mall, bangalore. Before the movie completed there was some disturbance. Everyone from all theaters were asked to leave. No security guards or pvr employees were to be found. Word was passed around between audience to leave! I came back and wrote to pvr regarding a) how they handled the mini crisis and b) how to apply for a refund. They didn't bother to respond....
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S
SACHIN KAPOOR1
Jun 5, 2017
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Kindly note your reference number CAS-194551-V5C8R4 for the complaint lodged on 17/03/2017 19:49.

Address: New Delhi, Delhi, 110001

I wrote the following complaint to pvr.

Dear pvr team,
This is drawn for your kind attention and disciplinary action to be taken against the security personnel deputed at the security gate for the alleged misbehavior and using filthy language.

1. That i along with my female friend booked the tickets for the show of jolly llb2​ at pvr rivoli friday,
17th feb.2017 against the seat no.1 and 2 in...
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Dhatrika venkat sai
from Hyderabad, Telangana
May 29, 2017
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Popcorn price too high at the PVR cinemas

Address: Hyderabad, Andhra Pradesh

Two days back i went to watch a movie at PVR Hyderabad and there cheese popcorn small cost was 240/-.
this is absolutely a biggest scam going on at the theaters.
I wonder people still go for it every time and this is making the PVR kind of movies very easy to carry on with their prices infact they can even increase prices if they want.
Please take action on this considering a common man's earning....
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B
bsrathore1986
from Mumbai, Maharashtra
May 27, 2017
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Unnecessary high prices for food items and outside eatables not allowed

Address: Thane, Maharashtra, 401105

Saw movie today at Mira Road Cinemax. Was carrying chips packet and cold drink bottle with us for my daughter. The security asked us to leave these items with them only. In theatre, during the break, we had to buy the expensive Popcorn available in the theatre as our food items were taken by security. The cost of movie ticket was Rs.190 per person and the Popcorn cost was Rs.240 (which should not cost more than 40-50 Rs. outside).
This...
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Abhishek Purohit 9162
from Bilhaur, Uttar Pradesh
May 24, 2017
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Transaction ID 707415546475 15/03/2017 Rs 360/-

Address: New Delhi, Delhi, 201010
Website: www.pvrcinemas.com

Dear Sir,

On 15th Mar 2017 i was trying to book a ticket with PVR Ltd with Axis Bank Credit card transaction ID is[protected] of Rs. 360/- same time Amount of Rs.360/- deducted and Ticket was not booked same time i got 120 Rs. cash back.

Please help me to resolve this issue and return back my Payment for same issue

My Mail ID & mobile number is as follows : -

[protected]@gmail.combr...
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D
dmehra06
from Pathankot, Punjab
May 24, 2017
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Forcing food combo with ticket

Address: Mohali, Punjab, 140307
Website: pvrcinemas

Pvr mohali date 24 may 2017 planned to watch movie half girlfriend the staff was too busy on personal phone... When asked for ticket... They said it is compulsory to take combo... New self imposed rule... Pathetic behaviour by staff... Will never watch movie at pvr mohali... North country mall... Services are far better at pvr elante mall... Chandigarh......
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Madhumita Nag
from Bahula, West Bengal
May 22, 2017
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Show cancelled

Address: Kolkata, West Bengal

Booked a show for posto at pvr diamond plaza.. At 6.50 on 22.05.17...
After waiting for 1 hr... The show was cancelled... Totally non cooperative staff.
We had 3 tickets the counterpart of one ticket was misplaced after total 1 and a half hr wait
Though i had the counterpart of payment through debit card.. They refused to refund 120 rs... And the staff was terribly rude...
This was unexpected and moreover we heard...
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Dr. Nilesh Thakor
from Ahmedabad, Gujarat
May 18, 2017
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Not playing the show at predetermined time

Address: Gandhinagar, Gujarat, 382011
Website: www.pvrcinemas.com

My self Dr. Nilesh residing in Randheja Area of Gandhinagar, today on date 18/05/2017 Alien movie which has show time 8:10 pm, when I reached for movie at 8 o'clock, the person on ticket window refused to give tickets, He told movie would play if 10 person would come for the movie. I saw at ticket window, we were four people at ticket window. I have travelled 20 km for the movie and I had very bad experience at PVR, Cinemax Suman tower, sector-11,...
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Suhas Upase
from Pune, Maharashtra
May 17, 2017
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My booked seat is not regular working

Address: Latur, Maharashtra, 413512

Sir i booked 3tickets of bhahubali show on date 16.5.17 of 7.30show of seatno. S l 17, 18, 19. But from these 3 seats 18 no. Seat is not working regular due to that reason i can't enjoying film so i want ur work imediate or compansation my [protected]
Suhas upase
Sir from ur point of view it is short problem, but i was not fell comfortable during complete movie even i have paid same amount as other viewers.
I have rights...
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Chandrashekar Ganesan
from Bengaluru, Karnataka
May 16, 2017
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Himalaya water bottle - 500ml

Address: 560077

PVR CINEMAS even TODAY sells 500ml (Himalayan Brand) for Rs.50/-
[protected][protected][protected][protected][protected][protected]
HINDU Bureau, New Delhi, May 25 2016

The Monopolies and Restrictive Trade Practices Commission (MRTPC) has pulled up mineral water company, Himalayan Packaged Mineral Water, and PVR Cinemas for indulging in restrictive trade practices...
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Recent comments

I ordered food on 15-5-2022, the food was not delivered that day, I paid the money, but the people who prepared the food were very rude. When asked why the manager didn't give them food even though th...
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naresh5038

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