Claimed

Reliance Jewels Complaints & Reviews

www.reliancejewels.net

1

Updated: Aug 20, 2024

Complaints 211

Resolved

24

Unresolved

187

So far, so good. Reliance Jewels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Reliance Jewels will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Reliance Jewels

Having problems with Reliance Jewels?

File a complaint and get it resolved by Reliance Jewels customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Jewelry & Watches

Reliance Jewels

Recently resolved complaints

View all complaints

Silver ring diamond coming off

18 karat rose gold Diamond Ring

Jewellery not getting delivered even after 1 month of prior payment

Most useful reviews

Jewelry payment

high price and making charges and evaluation of old gold is not proper

Unable to login to my Gold Scheme- GSS account or re-set password

Featured stories

Damaged Ring (Quality Defect) handed over to customer. No Exchange & Refund within 7 days

Reliance Jewels reviews & complaints page 9

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

My sister went to your outlet at gold souk mall, sohna road, gurugram to exhange her 4 old bangles on 1sept, 2017 which on purity test comes out to be 91%but after melting it comes out to be 3% gold & ur employee were not even ready to give us the pre &post purity test report. I[censored] r right on your part then kindly give us the report stating gold purity test before and after melting....

Helpful

Found this helpful?

Ornament collection is good but employees / staff are not up to the level required - particularly behaviour point of view. They are behaving more than professional and trying to show monopoly in this competition era.
Yesterday, we did not purchase ornament worth approx rs 10 lakh due to this only and wasted almost half a day for selecting ornaments....

Helpful

Found this helpful?

Write a comment

Address: Hyderabad, Andhra Pradesh

Website: www.consumercomplaints.in

Dear Reliance Jewels Team,
Good Evening.

I am writing this complaint to highlight the issues faced by me at Reliance Jewels store, Punjagutta. So I would like to bring to your kind notice that after frequent complaints to the Reliance Jewels regarding the gold ring issue at Punjagutta store room they were unable to repaired the ring. It’s a deep agony that being such a global company, a certain amount of professionalism...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

Hi, as i had been to bangalore last week for my friend's wedding so thought of gift him something special relaince is the awesome in everything i use reliance network i shop @ reliance i like it, i went a store located in koramangla bangalore i buyed a ring sales executive are not at all active and no proper communication when i asked about some details on it she was blind, no proper grooming i'm not making this up you guys can have a check...

Helpful

Found this helpful?

Write a comment

Address: 208011

Website: www.reliancejewels.net, www.ril.com

Being such a big global company there is a certain amount of professionalism that is expected from the company and its staff BUT my experience has been utterly horrible.
I had purchased a wedding band for my husband in November 2016 and the diamond fell off within 3 months only. This is the kind of quality of the jewellery that the company provides.
Then when I went to the store for the repair the after sale service that was...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 201012

Website: reliancejewels

It's with deep regret that I'm writing this complain fo a company that I believed delivered only excellence. I purchased a diamond bracelet from the reliance Jewels showroom located in Preet Vihar, New Delhi in October 2016. Within a month or two of purchase, the bracelet lost two diamonds and its lock also got corrupt and nonoperational. I went to the show room with the complaint. They told me that the article would be sent to Mumbai to...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 201001

Website: www.reliancejewels.net

Hi Reliance Jewels,

We bought a Diamond Ring (Engagement Ring) from Reliance Jewels (Karol Bagh, Delhi) 2 years back and wanted to return/exchange as the diamond is coming out. 1st diamond came out in june 2016 & we have lost a diamond and got it repaired by Preet Vihar Delhi Branch after a month on making payment of Rs.700 in the month of July’2016.

Then 2nd diamond came out in Dec’16 & again we lost the...

Helpful

Found this helpful?

Address: New Delhi, Delhi, 110005

Website: www.reliancejewels.net

Dear Sir / Mam,
I bought diamond ring from Reliance 2 year back and wanted to return as the diamond was coming out, previously also we have lost diamond and got it repaired on making payment. We have the original bill and diamond jewellery certificate. We visited your Karol Bagh brand on 31st December but your team refused to return on weekend and ask us to come from Monday to Friday, which is not in your policy.
We again visited...

Helpful

4 other people found this review helpful

4 found this helpful

Write a comment

Address: Gurgaon, Haryana, 122001

I have purchased a lot of jewellery from reliance jewellery in gold souk gurgaon. But after sale service is really bad. I went to the showroom for selling of defective earring which I purchased along with other jewellery but they don't have repair guy every time I go and they forcefully ask us to accept defective earring by saying its ok. Just because we trust the sales person as well as brand reliance we didn't check before purchasing and...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560076

I purchased a bagel of 14.5 grams gold from reliance Jewels jayanager 4th block on 04nov2016 tin no of shop :[protected]
Bill no :092
It broke within 10 hours of purchase, when i went to exchange or repair it they did not help in any of them additionally told to come back after 1 month .

very bad experience : please don't buy jewellery from them...

Helpful

Found this helpful?

Write a comment

Address: 380007

Website: Customer service@rilcom

Me dt 28/10/16 na diwse amdavad ni reliance retail limited C.G.Road ma thi 22k bracelet khridyu htu..jeni weight 11.240 gm htu...next day saware 8.35 vage ae nvu bracelet koi pn reason vgr kyay pn bhraayu vgr ke kyay pn athdaya vgr tuti gayu..ae diwse 4 .30 vage call Kari ne reliance ma bracelet parat krva gay ..ane bracelet na bdle mne maru payment je me 28/10 na roj kryu htu ae pachhu aapva request kari.. reliance na ek ek staff members...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110092

Website: Reliance jewels

SKU0300183. Purchased one ring from preet viharand paid full amount. They promised to increase the size. Despite of many followup store manager and sales person tarun could not delieverd the ring. They promised to refund the full amount ie 31533 rs. Now they have credited 25859. This is complete breach of trust anf fraud with customer.Either refund the full aMt or I will file the police complaint....

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110027

Website: Price told wrong before and after melting gold and cheated with us

Dear sir/ madam,
We had a very bad experience yesterday in you reliance jewellery showroom, pitampura, new delhi. We went to your showroom at 4pm. We took our very old gold matar malla 30gm, 1 bangle 9.5gm and 1ring of 11gm. We wanted to exchange our old gold with the new gold. Your staff told that our value of gold is 1, 83, 000. Then we agreed with the amount and started seeing new gold designs. We selected two necklace sets, one...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Kanpur, Uttar Pradesh

I went to store ( in Z-Square mall) for the first time and had total shopping of around 125000 INR. I am satisfied with jewelries. But customer experience was very poor Store manager "Devendra Singh" was worst person to deal with customer. He was very rude and abrasive with me. His ego was so high in wordings that he once said "Some times there are wrong customer". It was a personal offense to me. He was very rude with his own sales people...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110092

I purchased a diamond ring from reliance jewels laxmi nagar new delhi and the next day only one of the diamond was missing from the ring before buying i asked the sales person (Mr. Rustam) atleast 5 times about the diamonds would not come out as while buying i saw one of their ring's diamond came off. However i gave the ring to the showroom and they said a QC will be conducted on the ring to check if it was a manufacturing defect and they...

Helpful

Found this helpful?

Address: Pune, Maharashtra, 411057

I had purchased a gold scheme last year on diwali and i had been able to submit all the installments on time until May 2016 when I was called and told that the pune JM road store is going to be closed. I had been asked to get my account transferred to Bangalore. As i was travelling outside India for a sometime. I asked my brother to complete all the scheme on time. But no one was entertaining in BangAlore as a result not only the scheme dates...

Helpful

Found this helpful?

Write a comment

Address: Kota, Rajasthan, 324002

Website: www.reliancejewels.net

As per invoice no.[protected]ino1656 dated 28/12/2015 i booked some items and got the delivery in feb 2016. the article no. 8ku0186989 mangal sutra’s quality was found very poor. it has been broken two times within 4 months. the first time in mar-16 & second time in may-16. first time it was repaired in apr-16 and second time it was given for replacement on 08/07/2016 as per repair form 50337. after 2-3 days your representative called me...

Helpful

Found this helpful?

Write a comment

Address: 500044

I have purchase a gold chain in reliance rewels panjagutta store in hyderabad worth of 36, 000/- on 9th may 2016 there was a offer of 5% cash back on sbi credit and debit card. i made payment through sbi debit card the store staff said cash back will credit to the account but i till now it has not credit, its almost 60days i waited but no response.

Please the action asap.

Regards
Suresh putta...

Helpful

Found this helpful?

Address: 560041

I had made a purchase of rs.33087 on 7th my 2016 in reliance jewels jayanagar 4th block bangalore. it was during akshaya tritiya. reliance had launched an offer of 10% cashback for the purchases above 25000.

Invoice number:[protected]in00490
Date of invoice: 07th may 2016.
Transaction id: [protected]
Customer number : cus0164709
I have attached the copy of the invoice as well ad the debit receipt.br...

Helpful

Found this helpful?

Write a comment

Address: Jamnagar, Gujarat, 361140

Find attached bill copy from Reliance Retail mart Jamnagar. During purchase there is cash back point in Reliance one card. But till today I didn’t receive any points in my reliance Family card.

Details are as under

Name- Rahul Pandya
Emp code[protected]
Contact no. - [protected]
Date of purchase- 07 Nov-2015
Invoice no. –[protected]IN01928
Reliance one card no. – [protected]br...

Helpful

2 other people found this review helpful

2 found this helpful

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR