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Updated: Nov 26, 2024
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ர
ரகு ராமன்
from Mumbai, Maharashtra
Jan 8, 2016
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New Renault KWID car facing the starting issue/problem (Complaint No. 42617)

Address: Chennai, Tamil Nadu

Hi All, I am from Chennai, got the delivery of KWID on Nov 30th, 2015 after a long follow up. Yesterday[protected] morning 7.30 AM when I start the car, it was dead (Horn, lights are working properly so battery is not a problem). No reaction when I switch on the key. Called the customer care and got proper response but they cant able to come and check the issue in my place instead they advised me to tow my car to their service center and...
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kush6890
from Jaipur, Rajasthan
Jan 7, 2016
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7 seater car converted into 8 seater and delivered 2 me

Address: Bareilly, Uttar Pradesh, 243001
Website: cnbc awaz pehradar

Myself siddhartha kapoor from U.P. Bareilly, my consern is that I have booked a renault lodgy rxz stepway 8 seater on 17 of December in bareilly from ambay motors. The dealer has converted 7 seater car into 8 seater and delivered to me. All the team of renault trying 2 convenience me verbely, the paper which I want too is none is agreed 2 show me or I can say can't give me the satisfactory ans. So I think the thing is been cleared that...
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Nandhini B
from Chennai, Tamil Nadu
Jan 6, 2016
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Renault kwid car delivery since 27th sep.

Address: 600040
Website: www.renault.co.in

The worst in customer service... I had booked Renault Kwid RXT (O) which is the top model with air bag on the 27th of Sep, 2015. at Anna Nagar, Chennai showroom. And i have still not got my vehicle delivered... I initially booked for Silver which by the sales executive was confirmed that the delivery of the same will be given to me during the festive season as the launch date is not yet confirmed. November 2015. After all my follow ups to...
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S
sriramvv
from Hyderabad, Telangana
Jan 1, 2016
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Renault Kwid "Side View Mirror"

Address: Hyderabad, Andhra Pradesh, 500057
Website: www.renault.co.in/vehicles/personal-cars/kwid.html

Hi Sir/Madam, I am sriram resident of Hyderabad, I recently purchased a Car from Renault Brand (Model: Kwid RXT), it's been just 1.5 Months so far. I have a problem with respect to the “Side View Mirror” of this car. The “Side View Mirror” which company has provided with this Vehicle is totally different. It is not the same one which they have shown in the brochures / advertisement of this vehicle and in company's official...
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S
sobanreddy
from Varanasi, Uttar Pradesh
Jan 1, 2016
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Delivery date not intimidated by the showroom since three months

Address: Pune, Maharashtra, 411014
Website: www.renault.co.in

Dear Renault team, Greetings for the new year! This mail has been written to you to escalate the delay issue of Renault Kwid's delivery which was booked on[protected]with a booking amount of Rs. 25, 000) from Renault Fatima Nagar, Pune and requested to be delivered on[protected]. The delivery date was requested by me to be delivered in the month of January 2016, right form the day of booking realizing the heavy bookings. I need...
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A
Alhaj Javed Ali Farooqui
from Warud, Madhya Pradesh
Jan 1, 2016
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Renault kwid rxe o delivery delay

Address: 444403

I have book Renault kwid RXE O on 30.9.2015 booking Id KAAP 121609. Three months complete for booking many mail send to you about delivery confirmation date but no response a mail received from nagpur crm on 18.11.2015 says Tentative delivery time will be December 2st week. from that no update what is the problem please say otherwise think about cancellation the booking. Your Alhaj Javed Ali Farooqui [protected]...
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A
asim patel123
from Bengaluru, Karnataka
Dec 24, 2015
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Late Delivery of Kwid

Address: 560102

Hi Team, Trident renault showroom bangalore whitefiled giving false commitment on Kwid car delivery. I booked a kwid Bronze colour car on Oct name of Asim kumar patel (Mob- [protected]) as they promised me to deliver the car on dec last week. i asked them clearly 3 times that will you deliver the car on dec last week ??? and they said YES. now they are telling that they will deliver the car on February :O and they are not...
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C
Csaras
from Mumbai, Maharashtra
Dec 19, 2015
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Poor Response in chennai

Address: 600035
Website: Renault.co.in

Already we people in chennai are struggling to come out of the flood trauma. Over and above the way car service engineers response is pathetic. After towing the vehicle (which was done after so many follow ups) nothing was processed. After 4 days when I called to check the statu the service engineer from khivraj asked me to come with copies of rc insurance to sign the claim form. Next day I had to there fill in details and call the insurance...
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sarna vel
from Madurai, Tamil Nadu
Dec 14, 2015
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Service

Address: Madurai, Tamil Nadu, 625006

Very worst services in madurai center I attach my vehicles photos after they have finished services and handover to me My registration number TN 58 AP 9999...
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E
Ebin C s
from Warangal, Telangana
Dec 14, 2015
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Kwid booking

I am shalet .i booked kwid on30/9/16 .in kottayam.i give ten thousand rupees for advance.they said to me arrange vechile before december ten.before delivery you shuld give balance amount. Now they are saing you will get vechile on january last.i have to pay all the money Before december14, i am not interested to pay the money before delivery.i will pay before delivery in a week.they are not interested.so i am not interested to take this vechile.so...
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M
Mathiyalagan Manoharan
from Kanchipuram, Tamil Nadu
Dec 10, 2015
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Waiting for vehicle towing since last week

Address: Chennai, Tamil Nadu, 600059
Website: www.renault.co.in

Hi, I am Mathi, a frustrated customer of renault due to its pathetic service. I have requested for roadside assistance last week on Friday for my renault scala vehicle affected by flood. I was promised a pickup on monday but no one from renault called me on that day. I called their toll free number again and spoke to senior executive rubana and she promised a pickup by thursday(today) for sure. Even today I called the customer care and...
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P
Puneetjain111
Dec 8, 2015
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KWID Cancellation

Address: New Delhi, Delhi, 10059

I have booked KWID though Renault Application but in that Application there is not any option to cancel the booking, and when I called to customer care of Renault they said that only dealer would help me in this, but I don't want to visit the showroom, so if you could help me to cancel the booking and refund my Rs, 5000 that would help. Thanks, Puneet Jain, [protected]...
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T
Tom G Thelliyil
from Mumbai, Maharashtra
Dec 7, 2015
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Delivery of vehicle

Address: Alappuzha, Kerala, 530002
Website: renault.co.in

With lots of hope n pride, I booked a renault kwid irrespective of all other options like i10, figo and celerieo.. Though its 800cc only, I set my mind to buy a kwid and was waiting from the day it was announced and booked even without a test drive on oct 12th . But the sad part is, renault is not even able to deliver vehicle or even to predict an exact timing regarding the DELIVERY. It's like malasian flight, , none of the executives,...
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N
Nitin.chawla
from Mumbai, Maharashtra
Dec 4, 2015
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Misbehaviour by salesperson shivani

Address: Chennai, Tamil Nadu

Dear sir/ madam, Despite poor booking delivery your sale department behave to me like I am servant to them today your sale employee directly told me shut up on phone despite she making false remarks. When I show true mirror to her she talk to Mr like this kindly look Thai matter seriously. Thanking you Nitin chawla Yr customer...
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A
amit gangurde
from Nashik, Maharashtra
Nov 30, 2015
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Not a proper service to the customer...

Address: Nashik, Maharashtra, 422101

I have purchase renault pulse for nashik dealer (Unnati vehicles). My experience is very bad with them, they don't pick up the phone after sales and don't have a sense of how to talk with the customer eg- the manager, the behaviour of the sales head was the worst that i heard in my hole life, We fill before purchasing the car that the people in the showroom are educated & diciest, But after sales they are the worst & horrible...! Its...
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S
sandyjain
from Chandigarh, Chandigarh
Nov 27, 2015
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Renault customer care

Address: 600017
Website: www.renault.co.in

ANY ONE IS THERE IN RENAULT TO HELP CUSTOMER.

called many times to dealer and Renault but no one respond properly no one yet provide me any solution.

Only one option left to me to knock the door of Consumer Court and take help of Social media to show the reality of Renault India.

How the making customer fool.


Sending mail to Renault India CEO with all attachment what i face...
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R
Rashad Musthafa
from Kannur, Kerala
Nov 25, 2015
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Delivery

Address: Kannur, Kerala, 670001

Myself Abdul shukoor, I have booked kwid RXt ( o ) at kannur Renault on 28 / 9 / 15 where while booking they promised me the delivery within 1 month and now it is almost 2 months but stil the vehicle has not deliverd. So I requested them to deliver me the model of 2016 in the month of January and no response from their side, worst part! !!...
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YuvRaj Hembade
from Pune, Maharashtra
Nov 25, 2015
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Bad Fitment of Radiator Body

Address: 411041

I had noticed just in 6 months after buying the car, issue is of just one rubber component used for fitment of radiator body, Service station people from Roharsh Motors Baner were suggesting replacement of whole component, that is unimaginable & that to without giving warranty replacement, very bad service after sell, Sells executives at service station insist for giving good feedback forcibly. No Respect towards customer. & Not at all trusted...
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S
sandyjain
from Chandigarh, Chandigarh
Nov 19, 2015
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No response from Renault India

Address: Ludhiana, Punjab, 141010
Website: www.renault.co.in

Just check how Renault earning Market Value with Customer Satisfaction. Dear Mr.Sandeep Jain, This is in reference to your concern no.[protected] regarding car delivery. The issue has been discussed with the concerned team members and we would like to assure you that such a case will not be repeated in future. We will deliver to you car on dated 17-nov-2015(tuesday) as per telecon. Now you are satisfied from our dealership. ...
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Kadam Sudhir
from Bengaluru, Karnataka
Nov 16, 2015
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Kwid delivery

Address: Pune, Maharashtra, 411026

Today dealer staff called me & saying we will deliver you vehicle in 1st week of Dec'15 but we can't help you regarding your loss of 17000/-.
This response is not acceptable & now i am thinking to cancel the booking & renault has to refund me all my full payment including cancellation charges, loan processing fees.
The renault customer relation team is also not responding properly & always their answer...
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