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ShoppersStop.com Complaints & Reviews

www.shoppersstop.com

1.5

Updated: Dec 5, 2024

Complaints 724

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210

Unresolved

514

So far, so good. ShoppersStop.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShoppersStop.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Recently resolved complaints

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Order not confirmed but payment taken

I had ordered two jackets and returned both of them, but they only refunded for one jacket

Return request not picked up

Most useful reviews

Order cancellation

Not refunding money in my bank account after returning the product

fake perfume sold

Featured stories

Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 8

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I ordered the wallet on December 10th and it got cancelled by them on 13.12.2021 and till now they have not refunded and i have called more than 10 times to customer care they say within 2 days they will resolve till now they have not done anything. The payment is done through UPI....

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This is the second time I faced problems with Shoppers stop purchase.

Ordered items and paid money using shoppers stop wallet too and it took forever to get the refund and the wallet money, no one is even bothered to assist me with it.

Worst of the worst shopping experience...

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I purchased my glamm primer and foundation. I received empty product.
The bottle and tube are empty.
And when I went to the store they started arguing and I even I asked them to check the cctv cameras that they didn't gave us the bill as well.
I have the transaction history so I showed them but they didn't agreed to anything and said we can't check the cctv and we can't give u the duplicate invoice.
Such a pathetic...

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Address: Lucknow

I ordered dress set for Durga pujo, I placed order on 18th September and they sent me product after complaining them why it's taking so long, then they sent me product that also wrong/incorrect product. I applied for return and exchange then product was returned and again till 8 days no response from them, so again I called their customer service number on 4th October and complaint that why it's taking so long for you guys to deliver my product...

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Address: Ahmedabad

Shopper stop has pathetic online service and if they cannot better their online service I guess they should stop this service as it helps less and trouble more.

Its been a month that I have raised an exchange request of my Adidas shoe, they came and collected but its been 25 days that no response reply.

After writing them mails and calling their customer service still no updates as to when will I receive the...

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My order ID is[protected].I ordered this product on 4 October and I still not receive my product. I track my product it will move delhi from noida then again delhi. I already raised complaints many times but there is no result came out. I want to know my product will deliver or not and how much time will it take....

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Address: India

I have requested ShopperStop to cancel a product which they have failed to deliver since 17th September. They are neither honouring their stipulated timelines not refunding the money. CAS[protected]H7P2Q4 CRM:00015650...

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Address: Mumbai

Really really horrible experience I’ve ever had in my life for online shopping. It’s been a nightmare dealing with shoppers stop customer service. I never had any bad experiences with any other platforms and it’s high time for shoppers stop to train themselves and look outside how other companies are putting efforts to get the issue resolved real quick. I’ve orders a pair of jeans and received wrong size and poor quality as well,...

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I ordered my watch and after 1days I cancelled it but now to till I not received any refund. I made payment through paytm wallet worth rs.14995/-
He told me I initiated amount but shows error three times my .My order id is[protected]. This is fraud with customers . So please shoppers stop I request you please refund my money. I am too worry about this ....

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Address: Flat 206, Safco Blue Sky, Green Windsor Layout, Ashwath Nagar, Thannisandra, Bangalore-560077

On 2 Sept 2021, I bought ELIZABETH ARDEN White Diamonds En Rouge Eau De Toilette 100 ml for MRP Rs 5525/- at the Shoppers Stop Ltd, Bangalore International Airport Domestic Departure Terminal through HDFC Credit Card in two transactions of Rs 5000 & Rs 525 but after a few minutes, I returned the product and requested for REFUND.

They accepted the return and gave me VOID SALE Credit Card receipts of Rs 5000 & Rs 525 and assured...

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Shopperstop is trying to send me an amount of rupees 3477.50, they have tried it twice through payu money .
I have no idea where the amount is going, it's not coming to my bank account .
Kindly look into it ....

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I received it in broken condition. I have the snaps also of the piece just taken out from package....

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I have purchased this perfume( Versace Dylan blue ) 200ml on 12th August 2021 from chennai shopper stop after using it for few days the smell doesn’t even stay. So immediately return the product to Riyaz the guy who sold the product. He has escalated this to his TL/manager and told in 2 days we will let you know.After 2 days none of them called me so I had call him he said that he’s yet to hear from his manager so he will update in few...

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Address: Gaur city mall, greater noida

I have just bought two luxury perfumes- Choppard (lemon Dulci) and Hermes (Merveilles) and surprisingly both the perfumes seems to be fake to me. The reason I say this is because the scent doesnt stay longer than 5 minutes or may be less. ( which is unusual for these kind of perfumes) I am a black card customer and wouldnt excpet shoppers stop to keep fake products like these. I just bought these last week and have hardly had a chance to...

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Address: Aashray, Eldeco colony udyan 2, Lucknow

I have purchased eye liner from palasio mall Lucknow. But no one has checked expire date. Munufacture date was 2019 and best before use date was Feb 2022. Iam not getting 1 year .its so careless approach from your side.we r expending so much amount but we didn't get 1year date....

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I had paid Rs 350 on 21.08.2021 vide cash Memo No 1372 Till No : 65503 Amount 350 Mobile No [protected] But when I am logging in using my Mobile no It says on Account exists...

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I have purchased 1 product from Shoppers Stop Acropolis Mall Kolkata on 21st Aug 2021, I have paid double for this product, because of Swiping machine issue, after showing transaction declined, the amount got deducted from my account. I have checked with account teams of Shoppers Stop Acropolis Mall and they told they they received the amount 2 times and informed me that they will refund this amount(Rs.11245/-)
Today is 27th Aug, still...

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Address: Shoppers stop ltd,Fun republic mall,gomti nagar,Lucknow,Uttar Pradesh - 226010

My fiancée purchased Fossil Gen 5E smartwatch worth 18495/-INR from shoppers stop on 11/08/2021. However after making the purchase, we regretted making the purchase as it was not an informed decision by us and nor a great suggestion by their salesman.
I went to return the watch in original sealed untouched packing condition on 17/08/2021, to my surprise they said they don't have any refund policy and only do exchange, but arguing...

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Address: Hyderabad,India

The police watch purchased from Amazon sold BT Shoppers stop.com(india) Limited, The police watch is not working, the Date Dial was not fitted properly in watch, the date dial came out and stuck in the corner of the watch, purchased in June-2021....

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Address: Block No 10 House no 127 Dakshinpuri Ext New Delhi 110062

Hi,

I have paid INR 350 for shoppers stop membership but the same is still not activated. Following with (Jyoti -customer care executive) in Saket City walk Delhi since long.. Still not received solution.. Please look into this and confirm..

Mob no [protected]...

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