Swiggy Complaints & Reviews

Requested for an order placed by mistake to be cancelled. As it was only single click and I wanted to view total cost including taxes and delivery charge screen which was not updated on preview page I clicked by mistake and order got placed. Inspite of requesting cancellation within two minutes of order getting placed they wouldn’t without a cancellation fee of RS. 61. That pretty steep when I informed within two minutes literally to cancel...

The nadan onu of grace restaurant nerul was packaged in a very poor condition with limited quantity of food at a very high price. No avial was provided and no sweet dish was given and they charged me ₹140 for per ounu (Lunch plate). I would like to register a complaint against them and suggest swiggy to set certain packaging standards for the restaurant in tie up with them. Rather do not be in tie up with such a degraded restaurant. br...

Food orderd from bhookh lagi hai, bikaner and found in exploded condition as it was all over in the bag and a case of mishandling on the delivery. The details are as here your swiggy order no. #[protected] for rs. 78 is expected to arrive in the next 45 mins. Track your order here: http://swig.gy/OINOD6. i want all my paid money back in my paytm wallet....

I have order cake from hangout cake shop ie Dutch truffle cake half kg as its my wife birthday.. on receiving the order when I opened the parcel it was so annoying to see a friendship Dutch truffle cake which is also displaced on hangout cake options.. I am sure that it is also not a fresh cake as the white chocolate animals have already in not good shape.. i have to through that cake in bin bcz it made me scare of health issue after consuming...

Experienced very bad and poor service from you.
Your agents are not helpful and rude.
reordered 5-6th time because of your executives.
take too much time to deliver order.
not picking up phone and so many times not available at the place.
I found very swiggy cheap. Zomato and uber have great service than you guyz.
Please improve your service and replace executives to good and educated once. I have...

I have been continuously getting called everytime i order food from any restaurant that the item ordered is not available and tell me to get other item or cancel the order.
Y the hell i order if i want to cancel and y the menu has that item displayed in app which is not available...
The issue is i pay it online and i get the food which is not the price i have to pay.....

I was walking on the road in perungudi. And one swiggy delivery guy with the number plate 8652 hit me on the arm with his vehicle once, had the audacity to take a u turn and come back and groped me on the back the second time. He came a third time but i saw his face and he sped away. I demand to know who this guy is and if proper action is not taken against him, i will go to the police. You can call my phone at [protected] if you want to talk....

Delivery boy name is goswami sagargiri arvindgiri

And he don't know how to talk with customers
He was literally shooting on me. And
He said what ever you want to do just do but i can't come at your place

If he said me that please sir i can't come there so i can understand his feeling
But he was like a boss who ordered me

Please control your boys otherwise
You...

Hello i'm keerthana from gulbarga, i had ordered food and paid already.. But had kept the phone somewhere and not seen his call.. So the delivery person has cancelled the delivery on his own... And half my money is deducted.. I need full refund.. This is happening many times.. Y dont they have patience to wait.. I don't know what u guys will do.. But i need full refund or i want my food back.. Understood.. This is happening too many times.....

Order no: [protected]

This order was prepaid online.. When i checked to see order status, noticed.. Order was 'delivered'.. But i did not get the order.

Immediately alerted swiggy customer support on chat.. However after close to 30 mins.. Someone responded.
They claimed to have tried to reach their 'delivery partner' to check, however they could not reach him.
After spending over an hour trying...

I ordered for mutton biriyani from sitara restaurant through swiggy Hyderabad Ammerpet area on 2nd August 9:15pm after i received the food by 10 pm i opened the packet served to food for myself in a plate and took few spoons as i was very hungry.. Only after a minute i find the taste different when i asked my Friend to taste it he immidetly said its. Stale and bad food the mutton biriyani was smelling bad had a very foul smell. I was in a...

I booked one order and same was accepted by restaurant and i have guest in my house but after some times got to know that restaurant was already closed and then swiggy customer care and delivery boy started calling me closed the order forcefully. And after sometime they cancelled the order without my permission. During that i was having the guest in my house and felt so embarrassing.
When i chat with cc of swiggy, so firstly they closed...

I ordered the food and when swiggy delivered the food the side dishes are missing

As i ordered dry main course i can’t eat main dish without side dish

Hence i called customer care for refund for the main course which is missing the side dish however they are saying it’s possible for refund only for side dish and not main dish

But the issue is we haven’t had the main dish at all and simply...

Team

I have raised the order on today 8 pm and he has confirmed tgat it will get within 34 min but i was not get delivered after hrs also. After 30 min i was start the chatting with representive and informed him he is going to wrong direction it was lelin nagar so i have informed to follow my cell location direction and he has confirmed but after half an hrs again its not get delivered and he has moved to samata nagar and again...

I am getting mail from swiggy that i have order some thing (Veg or non veg) to a different address which i didn't order. And the number used for login to swiggy is no longer is in use for me.
May be someone else is using this number now but i am getting the mail from that swiggy account. Could you please remove my email from that account.
My mail address is - [protected]@gmail.com...

Regarding order number #[protected] :
Delivery executive didn’t attend my calls, i had to go down to the reception waiting for him.
The answer that he got to tell was i didn’t speak tamil and he couldn’t understand english.
This was bad and not fair.

Before all these happening, he called me and requested whether he can mark the food as delivered so that he can take the next order, for which i said...

I had ordered from swiggy on 2 nd august 2019 at 9:07pm.. The order has been rcvd late around 9:50pm as d executive was roaming in opposite direction.. Evn then it has been rcvd incomplete... Items were missing and d food i hv rcvd is cold n stale... Evn aftr complaining i haven't getting the refund of the items which i haven't even rcvd... Kindly update me a positive response on [protected] as soon as possible... M gonna update this on social...

Me and my friend have ordered food from swiggy at same restaurant by two different i'ds.
One for rs70 and other for rs65
We total was rs135
But, my friend paid his money rs 65 through online before booking order.
And i have pay just rs 70 of total.
But, i have paid rs 135 rupees to delivery boy.
Instead of rs70. Extra rs 65 to delivery boy

I have asked him alot of times to return my...

Today i went to swiggy office in mysore and i was sitting in the office for i want to join to swiggy. One of the employee in that office he behaviour is not good he told me don't come in and sent me out in the office is there any rules in your office customers doesn't come to office. Do one thing put a board don't come to swiggy office what is this......

Sir/ma'am,

This complaint is in respect of order no. #[protected] placed by me through swiggy, to wat-a-burger, lajpat nagar.

At the time of placement of the order, wat-a-burger promised a flat discount of 50% on all purchases above rs. 99, while at the same time it had a few bogo category items as well.

I faced two issued, which could not be resolved after i tried to chat to a customer representative...