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Thomas Cook India Complaints & Reviews

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Updated: Jun 25, 2024
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Bad 😕 It seems that Thomas Cook India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Thomas Cook India reviews & complaints page 7

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D
Dr.Abhishek Rathod
from Mumbai, Maharashtra
Jun 10, 2019
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discrepancy in trip quotation & invoice with a due refund on trip invoice.

Address: Mumbai City, Maharashtra

It’s very disheartening to bring to notice about our unpleasant experience with Thomas cook india . We had opted for SINGAPORE WONDERS 3 STAR ROYAL CARRIBEAN CRUISE PACKAGE, file number= G[protected] with tour start date[protected] and tour end date[protected].

There is discrepancy in our trip invoice, quotation provided by you and the amount collected from us by Thomas cook. We have attached the documents for same as attachments...
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U
udit.narang
from Gurgaon, Haryana
May 21, 2019
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no support provided in case of thomas cook prepaid card lost in country out of india

I was traveling to estonia and one day i lost my thomas cook prepaid card and raised a complaint at [protected]@in. Thomascook.com and requested for either new card or emergency cash and i was assured that i ll get the emergency cash within 24 hrs. Because issuing new card takes 5-6 working days.
I was glad to hear that they will provide emergency cash within 24hrs. Today is 4th of me without any money in country out of india and still...
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M
Moulisa Bodhak Hazra
from Kolkata, West Bengal
May 21, 2019
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non approving for europe trip

Address: 378, lake gardens, first floor, Kolkata :700045

M/s thomas cook pvt ltd
Dear sir,
This is to inform you that out european tour was supposed to be from 2nd may - 13th may 2019... But our visa had been rejected by the embassy... We had already paid 6.50 lacks for this trip... When our visa was rejected they did not bother to help us. But they are denying that money won't be refundable. We requested them to give the papers regarding bookings... They ignored the matter and...
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K
krisgang
from Noida, Uttar Pradesh
May 15, 2019
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poor pre sales support for holiday package and customer just being ignored

Address: C-93, Takshshila Apts, Plot No. 57, I.P. Extn. Near AVB School, 110092

I have been with thomas cook for booking a group package tour to australia with deviation of return travel date for last couple of weeks.
1. It has been off and on to confirm on this tour.
2. Internal coordination between various departments seem to have been missing
3. Customer getting ignored by not attending phone calls either by relationship manager or her superior. They attend to phone calls or call back as per...
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G
Gayathri Devi Kotrike
May 15, 2019
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to take us a place in milan in our today's schedule

Sir, i am in europe tour from thomas cook in fusion package which is from 9 th may to 19th may... On the first day of our itself they started bit late and as a result we not even get down at lovre museum which is world famous. From a long distance we came because of your managers kate our schedule has gone everything late and we missed many things in paris. The same itenary of cox and kings is running very very nice showing wax museum in...
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L
legacymurugesan
from Salem, Tamil Nadu
May 6, 2019
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not reply

Address: Coimbatore, Tamil Nadu, 638009

Dear mr. Chand. Shaikh,

Dear before you and your company received the payment you called up several times. Now you are picking call nor your calling up. Are you going to windup thomas cook only with this transaction? I don't know what kind of attitude you have in your company? Still we have not update the our programme.

1. Air ticket.
2. Things to carry (Must)
3. Who will co ordinate us? Who will...
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R
Rounak Purohit
from Jalandhar, Punjab
Apr 28, 2019
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indian air force

Address: Bathinda, Punjab, 151201

Good morning,

I rounak purohit is a serving officer in indian air force.

I am writing this mail to bring up a small concern from my side over booking through thomas cook india. As mentioned below.

I have booked my package to bali, kuala lumpur malaysia from our gurgaon branch (Mg road)
Date of journey -28 feb 19
For me and my wife.
I have booked both flights, accomodation...
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A
arpit25.agarwal
from Bengaluru, Karnataka
Apr 26, 2019
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cancelled the booking group tour of usa

Address: Bangalore, Karnataka, 560076

Thomascook i must say this company is one of the worst travel agency we have ever come across and can turn your beautiful holiday into a horrific experience.
We booked a group tour for 5 adults for usa with thomas cook tour name "scenic america with napa & tahoe" for travel between 28th may-11th june, the booking was done in feb, 2019 itself with the advance of 15, 000 per person being paid already.
As we had taken the land...
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K
kirana1234
from Delhi, Delhi
Apr 23, 2019
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cheating and not delivering on their promises

I had booked a holiday to singapore with thomas cook and had added on some optional activities to universal studios and some other attractions not included in the package. These activities costed me an additional 30, 000 rs. A week before the trip, i got the confirmation vouchers which did not include the above add ons.
Upon contacting them for 5 hrs, my issue was taken up and i was told that i would be handed the vouchers at my destination....
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D
dip11us
Apr 22, 2019
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visa documents

Address: 101-102, Ushadeep Complex, Near Navrangpura Railway Crossing, Navrangpura,, 380009

I have done the europe tour booking from thomas cook, and we opted only for land package (Means excluding flight tickets and visa) because i'm outside the india, so i will take care of these two things, i have paid the full amount of payment in advance, and when i need documents from them to apply for the visa, they have given me one document where they have mentioned the hotel details for accommodation and tour code. When i submit that document...
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H
hemen udani
from Bhavnagar, Gujarat
Apr 20, 2019
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no reply from your booking staff

Address: 363/364 Takshashila Society No 1, Opp. All India Radio, Gujarat

This is reminder and reproduction of my yesterday's emai:-
"please refer to my e-mail dated 09/04/2019 in regard to my file no. G[protected], file name : heman manharlal udani as i am trying to contact you i. E. Shaikh mohammed nadim by email and telephone no.[protected]but nobody is picking up my phone or replying. As time is passing by i am worried about the visa formalities and other necessary procedural aspects. Yesterday i have...
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S
susappan
from Mumbai, Maharashtra
Apr 20, 2019
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my singapore trip

Address: Mumbai City, Maharashtra

Dear sir. My trip from 12/3/19/to 16/3/19 any one not pickup from airport i caught a taxi to reach our hotel our booking is triple but hotel staff asked extra money for third bed and only provide two persons utilities for me. As per itinerary last sight seeing spot is china town but they drop at little india and tell me you go back hotel on your own this is the experience of our trip we never expected from thomas cook we are totally disappointbr...
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H
Himanshu.2096
from Delhi, Delhi
Apr 16, 2019
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cheating customers

Address: Sco Shop No 201, Part 1 Urban Estate, Sector 12 Near Spicy Affairs, Haryana 132001, Karnal, Haryana, 132001
Website: stores.thomascook.in/thomas-cook-travel-agency-sector-12-karnal-23675

Thomas cook india karnal, haryana branch cheating its customers over the currency exchange rates. I needed to buy canadian dollars in cash for my abroad studies. I was in touch with the thomas cook karnal for the last two weeks for the availabilty of canadian currency in cash at their branch and i received a call from them yesterday that a large lot of canadian currency has reached the branch and i can come to collect the currency today....
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I
imabhimehta
Apr 3, 2019
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europe for all tour name

Address: habitat bldg kailashnagar surat gujarat, Surat, Gujarat, 395002

I have a worst experiance with thomas cook in europe for all tour
Not recommend any one to go with thomas cook,
They are giving you two star hotel like the price of 3600/-rs for two adult and one child i have already check the price in booking.com. Very cheap rate and they are taken from me 200k inr for two adult and child without ticket cost
For seven days and service is also not good, very stressed fully tour tatally...
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P
Patelj5
Mar 24, 2019
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I am complaining about tour manager and management

Address: 560102

- aditi bose is not doing her job farely, we have passangers - who are creating nonsense n playing loud music, and also they are drinking in the bus - aditi is not able to control them. We are travelling as family and we havent spend money for tolerating nonsense. We already told to her but it shows she is guide for them not for group. Totally wrong information was given to us while booking and we have stuck after paying 10 lakhs. It is not...
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S
Src1102
from Mumbai, Maharashtra
Mar 12, 2019
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nainital tour package changes not communicated and left stranded alone in nainital

I had booked a group tour for nainital on 9th jan 2019 for 9th feb 2019. Expecting it to be a group tour and was told that there is no-one to share the room hence had to pay extra to occupy a double room individually. Your sales person told me that there will be a tour guide who will manage the show. Made the payment thinking i will not be sharing the room but will be in a group when i go through the tour. When i reached delhi i realised...
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A
aradhanasahu
from Bengaluru, Karnataka
Feb 22, 2019
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refund not made, fake stories and promises

Address: Mumbai, Mumbai City, Maharashtra, 400013

I booked a customized trip to london through thomas cook, mumbai on december 2019. Due to family emergency i had to cancel the trip. I wrote a mail to the same agent of thomas cook on 8th feb 2019 requesting to cancel my trip.

He asked me for the proofs of my family emergency and said if i don't show the proofs i will not get my money refunded.
I shared him the proofs as the soft copy on 17th feb 2019.

After...
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S
sainaths88
Feb 8, 2019
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forex account blocked without intimation

Address: 94541

My forex card was blocked without any intimation and when I realized and asked the support team, they sent a new card. It has been over 18 days and they asked me to fill a document and send in passport scan copies which I did 3 days ago and nobody cares to ### reply. This is not professional and totally unacceptable, in future I would risk my life carrying money rather than use this unworthy obsolete service....
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D
DrHarishMadan
from Delhi, Delhi
Dec 19, 2018
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non issue of refund for cancelled service

Address: New Delhi, Delhi, 110027

I traveled with my family from delhi to dubai from 19th oct to 24th oct 2018 using the services of thomas cook india, branch tdi mall rajouri garden, new delhi, india.
The dealing executive mr vansh chadha took booking amount for tickets to miracle garden in dubai but one day before our departure he told us that miracle garden will not open during our stay in dubai.
He promised to refund our booking amount but has failed to...
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D
Devig123
Dec 13, 2018
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transaction charges for money withdrawal from allpoint atms in usa

I purchased multicurrency travel card for usd10000 through online in india. At the time of purchase, i was told by mr shaikh of thomas cook who sold this travel card through online assured me that cash withdrawl from any allpoint atms will be without any charge and i can withdraw upto usd 1500 per day. I find that in the allpoint atms in ashburn virginia, the maximum per withdrawl is usd400. To my surprise, i find that only the first 3 withdrawls...
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