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Thomas Cook India Complaints & Reviews

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Updated: Jun 25, 2024

Complaints 321

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25

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Bad 😕 It seems that Thomas Cook India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Thomas Cook India reviews & complaints page 6

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Address: Delhi, 110031

Sub: complaint regarding theft of indian rs.10, 000/- and other items/gifts purchased in shanghai during the trip named "chinese charm taken from thomas cook.

Sir
We took the tour package named"chinese charm"(5 nights/6 days-summer) from thomas cook w. E. F 20.9.19 to 26.9.19. It was the group consisting 37 tourists. The thomas cook tour manager ms. Amrita shetty told all o[censored]s to leave the luggage without lock and without...

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Address: 560076

They have deducted inactivity fees on a card which has been blocked since 6 months due to fraudulent activity. My first problem was to get back this fraudulent amount back. They took more than 4 month to refund it. Also they ask for your complete card number during the call verification which is wrong practice. They are not complying with mastercard or visa card rules. I got this card blocked by thomas cook representative via phone call because...

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Address: 4560004

I have Thomas Cook travel card. My card was swiped in Europe, while I was in Japan. I raised a complaint 75 days back informing the details of fraud transactions on my Travel card. I was asked to fill dispute form after my repeated follow-up. I had completed the required formalities as requested by the help desk
[protected]@in.thomascook.com
And also to [protected]@in.thomascook.com
Even after 70 days not a single reply...

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Address: Thomas Cook India Ltd. (Head office). Marathon Futurex, A Wing, 11Th & 13th Floor, N.M. Joshi Marg, Lower parel (E), Mumbai 400013, 793022

I have booked a simply thailand 3 star - ex kolkata tour scheduled on october 4 for myself, my wife and daughter. I was informed that the total cost is going to be inr 1, 20, 307 and they give a discount of rs. 8, 000. I accepted the offer and paid rs. 45000 as advance. Thomas cook confirmed the payment and sent me the booking details (File number g[protected]. I was contacting their officer by name nancy mehta (Nancy. [protected]@thomascook.in)...

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Address: Thane, Thane, Maharashtra

We availed your east europe dhamaka trip in june.
One of the options was not provided, though full payment was made in advance.
I asked long back for return of the money by email for option not provided.
Lodged complaint thrice earlier.
No comment. No reply. No return of money from your side so far, despite more than 2 months are over.
Kindly do the needful immediately without any further delay.
Why...

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Address: Land mark building, Race Course Road, Vadodara, Vadodara, Gujarat, 390021

I have sold cny 300 at your vadodara, racecourse circle branch. They have given @ 7.25 when i asked why so low rate they confirmed me this is current live rate i trusted and sold it. But later when i checked selling rate on line in thomas cook it self rate was good @ 9.48 when i complained them, they told they offered branch rate and i should book online rate to get it. When i asked why there is huge gap between two rate there was no justification...

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Hello thomas cook,

I kamlesh sardana (Passport no p3061137) had deposited vide reference no vi00091150 dated 26th july, 2019 visa fees of rs 1954/- for visa to singapore. All documents pertaining to visa along with original passport had been deposited with mr rajan, visa executive at connaught place on 26th july 2019 afternoon in person.

Mr rajan reviewed everything and confirmed all is ok. And i am sure, other...

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Address: Guwahati

I booked an order for foreign currency (1, 850 euros) with thomas cook a few hours ago. I made the full payment and had to next upload my documents. However, i will be traveling for studies but the set of documents demanded were that for personal travel. I called up the customer care twice in vain. The response was very poor and i have not received any correspondence. The payment has been made in full and i am worried about the money and...

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Address: PIMPRI, 411017

I am a trader from pune maharashtra named new mamta traders i have a promotion ticket
So your employee named saumyadeep chakraboty
Mob no [protected]

He first confirmed our names and tickets and now he has changed the ticket owner names
And not giving me my promotion tickets
So i request you to please look after it

Sonu kanayalal dingriya...

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Address: India, 380013

Back in june 2019, i deposited inr (Equivalent to my usd need) and get two credit cards with the clear cut information given to me like this from thomas cook.
"this can be used as credit card in usa and each time you use this in atm, you will only get charged $2 per atm transaction. Daily withdrawal limit is $1500"
Reached usa safely! :)
Started using my credit card as credit card, did not face any issue 1st time. I got...

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Address: CHAHATA NAGAR, IN FRONT OF CHAHATA MAHADEV MANDIR, AVINAB BIDANASI, CHAHATA NAGAR LANE 1, Cuttack, Odisha, 753001

To
Thomas cook (India) ltd,
Dear sir,

Ref: booking file no. G[protected]
Char dham yatra tour
From 15th june 2019 to 25th june 2019

Request for refund of
Excess amount of rs.21, 840.00
Charged erroneously

We would like to bring to your kind notice the following few lines relating to our grievances regarding char dham yatra tour availed from your esteemed...

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Address: Mumbai City, Maharashtra, 400058

One of worst tour operator in india. Naam bade aur darshan khote. I paid them advance in january 2019, there was excess payment made from my end.in jan when i inquired refund for excess payment made by me, it was said excess payment will be refunded after completion of your tour. My
Tour was over in 3 rd april 2019, it was for korea & japan. From april i am writing to them for refund they are not giving me. First of all it was difficult...

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Address: Mumbai City, Maharashtra

I am col pradeep kumar from noida. Have booked for group tour to japan and china as per details..
File no:g[protected] | file name: mr pradeep kumar japan china tour |start date:[protected] | end date:[protected]
| tour code:tcjc010619 |

Post booking i was contacting almost everybody but could be handed over travel documents only a day prior to our travel, from cp office, new delhi after intervention from mr romil...

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Address: 201301

Dear all, we would like to share our very poor, horrifying & unpleasant tour package experience booked through thomas cook india. We booked a standard package tour for 6 persons (Three senior citizens couples) for 7 nights 8 days for leh ladakh 30 days before date of departure paying around 46500 per person. Total advance payment was remitted before 25-26 days of departure date fully acknowledged. The tour vouchers etc were received three...

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Address: Mumbai, Mumbai City, Maharashtra, 400018

I am holding a One Currency Card of Thomas Cook and after my travel i submitted the details o[censored]nused USD in my Card Account to Relson Forex from whom I had purchased the Card. Since the last 5 Days i have been following with them who had assured me that today of wednesday 19th June 2019 the amount would be transferred in my account the details have already been furnished to them. Today on calling them they said that the person in charge...

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Address: Mumbai City, Maharashtra, 400076

I booked a trip to Scotland through Thomas Cooks Powai branch. In just one working day they increased the price of the trip, which was just from London To Scotland and back to London by 16K. We were pressed for time so agreed. While booking the trip, I asked for the name of the hotel in Portree at least 4 times so I could check it out online. Each time I was told it is a three star but they can’t give the name and their person in Edinburgh...

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Address: 400076

I booked a trip to Scotland through Thomas Cooks Powai branch. In just one working day they increased the price of the trip, which was just from London To Scotland and back to London by 16K. We were pressed for time so agreed. While booking the trip, I asked for the name of the hotel in Portree at least 4 times so I could check it out online. Each time I was told it is a three star but they can’t give the name and their person in Edinburgh...

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Address: Mumbai City, Maharashtra, 400058

I had applied for an Australian visa a month or two ago. I was not given the right service nobody ever answered phone calls on time. My documents weren’t checked carefully on your behalf and hence I faced a rejection. I did not pay 10000 rs for such kind of irresponsible behaviour. I need proper reasoning for why my documents weren’t verified by you....

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Address: F1402,godrej summit ,sector 104,, 122006

My parents travelled with Thomas cook highlight of Europe from 3rd may 2019 to 17th may 2019,
When they arrived to UK from Mumbai they assigned the tour manager Vinod,
he informed my parents that there name is not in the list .so they wont book the hotel room to stay .my parents whole tour they shared the room with different people on tour . he was very much rude with my parents
Also when they took for Disney land...

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Address: 5 Sarat Chatterjee Road Kolkata -700089, 700089

I am facing a problem with refund even Thomas Cook service quality team is not replying to my mail. If this is the way Thomas Cook is going to behave with the customer sorry to say I will not opt for THOMAS COOK again. There is no transparency in anything while making full payment amount get increase while refund if I ask for cancellation charges in an itemised way they don't provide. While calculating my refund then also your Thomas Cook...

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