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Thomas Cook India Complaints & Reviews

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Updated: Jun 25, 2024

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Bad 😕 It seems that Thomas Cook India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Thomas Cook India reviews & complaints page 4

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I have paid advance of Rs 86000 on 28.01.20 for my and my wife’s tour to Canada. Customer code : G[protected]. They have cancelled the tour because of COVID-19 outbreak. Tour name : Canadian delights. Departure date 23.06.20. Despite my several mails they are not responding regarding refund of my advance amount. I do not know what to do.
Renganathan Pattabiraman...

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We had paid Rs. 51000, vide File No:G[protected] | File name:MR SANJIV SEHGAL, towards advance payment for:

GRAND BARGAIN TOUR OF EUROPE WITH EURODISNEY

Owing to the pandemic situation, the trip could not be held. Now, we are being outrightly refused the refund. It seems the person we were communicating with has also blocked our email ID as mails being sent to the person show as our mail having being blocked.br...

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Address: Thomas Cook India Ltd,1ST FLOOR,CHANDER MUKHI MUMBAI MAHARASHTRA 400023

File No G[protected] and G[protected]
Kindly refer my mail dated 09/06/2020 and 03/07/2020 and 21/08/2020
In this regard a number of mails have been sent.
Thomas cook finally decided to cancel Super Budget USA tour scheduled on 19/06/2020.
I also find some calculation sheet whereby you have charged different cancellation fees etc.
I would like to state that this cancellation is from your side.You were well...

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Booking code: f[protected]
Name:senthil kumar
We have planned for manali trip on may 16th 2020 and paid ₹30000 advance for the trip. Due to the corona lockdown, thomas cook cancelled the tour & not able to provide the service. We are also thought its not safe to travel with kids/elders and asked for cash refund.

With current situation no one wants to travel holiday places until this covid situation is over. Don't...

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Address: Mumbai

In dec 2019 i had booked honeymoon tour of 5 days from mumbai to thailand tour scheduled in april 2020 paying rs. 45000 (Half of the total tour expense).
In feb 2020 i asked thomascook to cancel the package due to covid outbreak however they didn't close my cancellation requests saying they will not give refund on cancellation as there were no travel restrictions back then in feb 20.

Nationwide lockdown was announced...

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We had booked europe travel package with thomas cook india which supposed to start from may 29, 2020 (File no: g[protected]. The tour was cancelled due to flight cancellations by the airlines and now the organization is refusing to give the money back despite no cancellation initiated from our side.
We are in contact with mr javed ansari (Javed. [protected]@thomascook.in) and despite multiple reminders, only response we receive from him...

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The issue that I have experienced was: Thomas cook refuse to refund...

We were asked to pay 30, 000 booking amount, we never cancelled a trip from our side but now
getting Email that cancellation charges will be applied, Thomas cook has cancelled tour due to
Corona pandemic.

if hotels and flights will refund amount to Thomas cook, then why our booking amount is not getting
refunded....

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Address: Thomas cook International

Dear welcome mail:file no:g[protected] | file name:dhanya sujith * 4 | start date:15/04/2020 | end date:22/04/2020 | tour code:tcetl150420 | tour name:europe for all [incident:[protected]]
Dear team,
I'm sorry to inform you that numerous mails and wats app msgs have been sent to your company reagrding the refund amount of the cancelled trip. But not even a response from your end. Please attend the case asap....

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Address: Mumbai

Dear sir/madam,

This is to inform you that company thomas cook is not refunding my booking tour amount, which has been cancelled by government of india due to the corona virus.

The total amount is rs 84000 which is been blocked by thomas cook. After many follow ups and mailing number of times, thomas cook is not refunding my money and even do not responding in proper manner.

Request to the ministry...

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I have booked a singapore tour worth rs. 87000 from thomas cook kolkata office. They didn't process my booking after taking the money. No visa assistance was given, still they charged for visa fee. When i cancelled the tour due to covid much before the lockdown i was assured of refund by 11th march, till date no refund was processed. Mails are not answered. I am grossly misguided regarding the refund by booking agent ms. Ishita bhattacharya...

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Hi,
I had booked my bhutan package with thomas cook india which included
1) to and fro travel between mumbai and kolkata
2) to and fro travel between kolkata and bhutan
3) stay and sightseeing in bhutan
However, due to covid19, trip for cancelled.
Thomas cook surrendered to deal with domestic airlines which i managed to get future dated travels. Though that is not sorted yet completely.
However,...

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Thomos cook has debited usd 70.35 as inactivity fee. They have not given me pre intimation nor intimation after deduction. I came to know when i requested them transaction statement. I want this unfair deduction to be refunded....

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Address: Mumbai

Dear consumer, we booked a trip for 11 may 2020, through thomas cook travel agency, due to gov. Restriction (Covid 19), it is not possible, now the travel agency is not ready to refund the same amount., we also attached there mail. Please. Help us to find out a way from we get a refund the same amount. Thomas cook file no - f[protected] [incident:[protected]]
Warm regards
Vivek rawat [protected]
Below is last communication...

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Address: Thomas Cook

We have availed a trip to himachal pradesh and punjab on 23rd may 2020 and paid advance of rs. 30000/-
Now they are forcing us to keep the money with them and avail the trip before 31st march 2021.
We can only avail holiday from work in the month of may so we will forfeit the money because we will be unable to make the trip before march 2021
They are charging additional rs.3000/- as service charge when they have not given...

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Address: Ranchi, Jharkhand

I, had booked grand europe bargain europe tour starting from 10.05.2020 to 24.05.2020 through their ranchi office. I had deposited rs. 100000/- at your jamshedpur office. I got uk visa for me and wife in january, 2020. The kolkata / ranchi office informed me that schengen visa will be processed in april as per my convenience. Thereafter i got information on 20.04.2020 that tour is cancelled due to lock down. The company asked me to avail...

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Address: 41, JAIPRAKASH NAGAR, LAYOUT NO. 4, KHAMLA, NAGPUR

I, manish deo, residing at nagpur, booked europe avismarniya tour starting from 10.05.2020 to 24.05.2020. I deposited rs. 65000/- at your nagpur office. I got uk vis for me and wife on 03.03.2020. I immediately informed to nagpur customer dealing official named as neha meshram. She informed me that schengeon visa will process after 15 days as she have lot of other pending work. Thereafter i got information on 22.04.2020 that tour is cancelled...

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I have purchased thomas cook one currency card from mumbai office in nov 2017. I have forgotten my password due to which i was not able to login to site in between.in mar 2020 i have to do international travel for which i thought to top up my card & have requested customer care to reset my password. When i opened my account i found less amount in my card than expected. I tried to get card statement but there was an error in thomas cook site....

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I want to add details about my recent booking (Please ignore spelling mistakes).
Travel date :-15 mar-2020
Destination:-italy
As we know covid-19 outbreak is already there, we told them on 25 feb about ministry of health and welfare guideline about travelling to these countries, they are saying like everything is fine there but we dont want to travel so asked for refund they are not refunding my money and suggested to...

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Address: Mumbai City, Maharashtra

Thomas cook india collects the advance payment once the itinerary is finalized.
They mentions in the policy once paid it is not refundable. All is fair if the bookings are made to hotel, transport etc but once the payment is made, customer care representatives don't care your queries, concerns and completely under the mercy of them. They make umpteen calls to make the payment and after that they go very cold and even they don't bother...

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Address: FLAT NO201 ARPANNA BUILDING, NS ROAD NO5 JVPD SCHEME JUHU VILE PARLE WEST, Mumbai City, Maharashtra, 400056

I have thomas cook travel card last digit no. Is 9593 my card is lost & embezzled.

Following transactions have been made after the card was lost & theft.

Dear customer,

You have made a purchase on your thomas cook travel card no. *9593 for usd 360.91 on[protected] at target t-3239 minneapolis mn
Dear customer, you have made a purchase on your thomas cook travel card no. *9593 for usd 206.00...

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