Submit a Complaint
Claimed

Thomas Cook India Complaints & Reviews

www.thomascook.in
1
Updated: Jun 25, 2024
Complaints 321
Resolved
25
Unresolved
296
Bad 😕 It seems that Thomas Cook India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Thomas Cook India

Having problems with Thomas Cook India?

File a complaint and get it resolved by Thomas Cook India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Travel & Vacations
Thomas Cook India

Recently resolved complaints

View all complaints

Most useful reviews

8
card inactivity fee
4
Inactivity Fee Unethical Business Practice
3
Delayed/ No response from Customer Service and Agent Vikrant Shyam

Thomas Cook India reviews & complaints page 5

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Durga Prasanth kumar Goginrni
from Hyderabad, Telangana
Feb 7, 2020
Resolved
Report
Copy
Resolved

miscommunication cost my trip

Address: Hyderabad, Andhra Pradesh

Hi

I have applied for phillipines visa from hyderabad saifabad branch on 24th jan.
On 27th jan chennai visa team identified some documents need change and send out an email to hyd office. But unfortunately they havent shared that information with me.
Without so, they have informed only about the new noc letter needed from the company as digital signature is not allowed. They have forgot to give the remaining info...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
abhay.pf@gmail.com
Jan 29, 2020
Report
Copy

complaint regarding singapore customized tour _ id no. f190021494

This has reference to my email dated 14/01/2020 & 15/01/2020 sharing the bad experience faced during my travel to singapore (Customized trip from 02/01/2020 to 08/01/2020 file no. F[protected]. I had expressed my displeasure regarding the unkept promises and breach of trust by you company; some of the matters briefed are as under :-

1) after having paid 50 singapore dollars extra for upgrading to deluxe balcony on cruise, the...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bandy Sharma
Jan 26, 2020
Report
Copy

trip of andaman

Address: Mumbai City, Maharashtra

I am writing this complaint of trip that we had planned in december. It was really pethatic and money wasted trip. One of jayed khan any travel agent cheated on us. And asked us higher money. He told us many services include in this pack, good hotels and activities. But when we reached there hotel service is really poor. I this hotel was not 2 star also. We spend so much money in. This pack age and service we get is zero... When we met there...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Jony Bravo
Jan 25, 2020
Report
Copy

post travel

- 7 days trip covered in 5 days
- made me wait for 8 hours at airport
- tour manager number shared incorrect and concerned person did not come at airport for pickup
- same variant and menu repeated for 3 days
- itinerary not followed
- rushed trip and even after complain did not get any solution
- tour manager looks like our boss and kept on saying sight seeing will be covered.
- did i pay...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Alistair Winston
Jan 24, 2020
Report
Copy

false promise from sales person

I got in touch with a online sales person of thomas cook asked for asian damaka tour package he sent a me a quote in email and after that was asking me to make the payment with taday for the discount and hence i accepted the quote and made the payment immediately, after i made the payment after a day a they called and said that quote was sent by mistake and asked me to pay a huge amount extra, and refuse to refund the amount also.
br...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SonikaGarg
Jan 21, 2020
Report
Copy

forex booking refund

Address: 560035

I have bought 700 SGD from thomas cook on 9th jan' 20.
Also, paid 2% ( INR 753) amount to fix the rate which is full refundable in 7 working days.

I haven't received any update on the same.
This is not acceptable at all.

Calling customer care since today morning and have spoken to atleast 7 agents who are just saying to wait for refund team call which i havenot got till now.

Also,...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
aparnanini
Jan 17, 2020
Report
Copy

inactivity charged without information

Address: connaught place, janakpuri, New Delhi, Delhi, 110012

I have bought “thomas cook borderless prepaid card (Card no.[protected])” from your agent mr rohit verma (Contact number - [protected]). While the card has been handed over to me on 5th december 2018, the card got activated on 7th december, 2018. We have used the card from 8th december, 2018 upto 15th december, 2018 in various countries of europe (France, switzerland, austria and germany)

I’m writing this email...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Goutham21
Jan 17, 2020
Report
Copy

flight cancelation

Address: Flat no 6101 Sri Vishnu Grande vista Mithila nagar, Hyderabad, Andhra Pradesh, 500090

Hi sir/madam,

I would like to complaint against associate-thomascook sd regarding flight cancellation, i have booked a package to kerala through thomas cook including flight but the return flight was cancelled by the airlines and when i contacted the customer with the same thing they are asking me to book another flight with 3 times the fare. I would request you look into this, if this is how you guys are taking care of your...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
RonakGajjar
Jan 16, 2020
Report
Copy

we have been cheated by thomas cook india

Address: a 601, blue monarch , opp masserati showroom marol,, Andheri East, Mumbai City, Maharashtra, 400059

We booked a packaged europe tout personalized with thomas cook #zoish cust rep, she mentioned take the protection plan if your visa gets rejected we agreed. This was verbal & my biggest mistake of my life. Then visa rejected for unfortunate reasons, then zoish turned back on her words & mentioned this was only for group tours and not personalized tours. We felt cheated & sad. I am yoga teacher, earn every penny with hard work but company...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
porwal9
from Morena, Madhya Pradesh
Jan 1, 2020
Report
Copy

commitment failure and unethical marketing techniques by sterling holidays - a part of thomas cook india

Address: 119 M road Bhupalpura, Udaipur, Rajasthan, 313001

Hi,
Through this message i would like to aware people about how this company Sterling Holidays - A member of very reliable Thomas Cook group is engaged in calling people to their venue by giving false commitment which are not fulfilled and simply a wastage of time. On 28-12-19 we were called by sterling representative in udaipur (Mobile no : [protected] ) that we are selected out of some people who purchased a maruti swift desire...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aparna Emani
from Virarajendrapet, Karnataka
Dec 19, 2019
Report
Copy

the ridiculous amount of charge for inactivity

Address: 560102

I have been using Centrum for my foreign travel all this while. Early this year i happened to take Thomas cook borderless prepaid card for a vacation. Today when i checked my balance i got to know that they have been deducting 8.25$ every month as fees for not using my card. I asked the customer care and person sitting in Thomas cook office to show me the policy where it written that 8.25$ will be deducted. And he failed to do so. Called...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
sachinsoni
from New Delhi, Delhi
Dec 17, 2019
Report
Copy

hotel booked was sub standard in singapore

Sub: sub-standard hotel booked by thomas cook for singapore tour package. Dear sir/madam, i booked land package for singapore from thomas cook from 01-oct-2019 to 06-oct-2019 for 4 members under thomas cook “tour document | file no:f[protected]| file name:sachin soni*4 | tour commencement date:01/10/2019”. Following members travelled to singapore from 01/10/2019 to 06/10/2019.1. Sachin soni male age 402. Bindu verma female age 393. Ujjwal...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
samsun401
from Hyderabad, Telangana
Nov 21, 2019
Report
Copy

delay in providing documents and extra charges

I have paid full amount as and when they requested as per the package cost a month before the travel date. They have provided the flight ticket in a day after the payment and promised me that the travel documents/vouchers are shared 3 to 5 days before the travel date.

I started following up with them from 5 days before the travel date for my documents/vouchers. Every time a new executive is assigned and they answered me that...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sundareswari K
Nov 20, 2019
Report
Copy

statement of transaction from 13-oct-19

Address: DLF IT PARK, CHENNAI, Kanchipuram, Tamil Nadu, 600089

I am sundareswari, got travel card from thomas cook through tcs.
I request you to kindly share the statement of the card usage details from 13th oct 2019 till date.

My card no. Us [protected]
My d. O. B 28-sep-1987
My employee id with tcs - 1301168
My personal email id - eswari1. [protected]@gmail.com
My personal mobile no. +91 [protected] (India)

Regards,
Sundareswari...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Randhirk
from Jaipur, Rajasthan
Nov 19, 2019
Report
Copy

refund of trip insurance payment

Address: 404 Rajvilas 1 D-10 Meera Marg, Bani Park, Jaipur, Rajasthan, 302016

We had planned (2 couple) july19 for european extravanganza on 4th. September asum of rs 14000 was paid which was acknowledged by sms on 21/7/19 and on 22/july the booking reference is g[protected]for both the payments. The trip had to be cancelled due to schengen visa. Within two days of payment for trip insurance. I have been to your mi road branch in jaipur. The matter was handled by on etahseen of mi branch. I have been following the matter...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vsselvaraj
from Delhi, Delhi
Nov 15, 2019
Report
Copy

vouchers / details not yet come

Address: 600096

Worst service from thomas cook.. Got call for booking daily. But once booking is done i dint even get any call from thomas cook.

Dint even get any vouchers yet.. Nothing is communicated till now..

Worst service by thomas cook india.. I need a immediate resolution for this..!!

My incident id is[protected]

Mail id used is [protected]@gmail.com

Irritating service...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
atul29rh
from Hyderabad, Telangana
Nov 7, 2019
Jul 22, 2022
This thread was updated on Jul 22, 2022
Report
Copy

card inactivity fee

I am sharing my case so that people who use currency card are aware and do not lose their hard earned money otherwise this company will not hesitate to take the last penny from your pocket through unfair and unethical trade practices.

I bought one currency card on 3rd nov'18 and let some 350+ usd amount unspent. While reloading the card recently i noticed that they have been charging me almost 9 usd per month for last 6 months...
Helpful
8 other people found this review helpful
8 found this helpful
2 Comments
Report
Copy
S
Shiv_8
from Meerut, Uttar Pradesh
Nov 2, 2019
Report
Copy

inactivity fee deduction

Address: C14 Alliance city one Kashipur road rudrapur, Udham Singh Nagar, Uttarakhand, 263153

Dear tomas cook team

I have purchased one currency card in month of october 18 at rudrapur (U. S nagar) uttarakhand branch and uploaded 200 usd and visited sri lanka. Unfortunately i did not use this card. For redeemtion o[censored]sd to inr i visited rudrapur branch and got information that branch is closed.
Now recently i visited bareilly branch and got the information that 57.75 usd have been deducted as inactivity fee.br...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vaghjiani
from Bengaluru, karnataka, Karnataka
Oct 20, 2019
Report
Copy

sub-standard hotel room provided in paro, bhutan.

Address: BANNERGHATTA ROAD, 560076

We took best of bhutan (Standard accomodation) group tour from thomas cook ex-delhi starting from 8th oct 2019. {g[protected] [incident:[protected]]}, covering thimpu, punakha & paro. While the rooms were decent in thimpu & punakha, the rooms provided in paro (Hotel jigmeling) were absolutely sub-standard - dingy & smelly - right from the reception area to the hotel room. The glass window panes in the bathroom were uncovered such that anyone...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
ashishagg
from Doiwala, Uttarakhand
Oct 11, 2019
Resolved
Report
Copy
Resolved

refund of excess amount paid

Address: 56-B, NEHRU NAGAR, Agra, Uttar Pradesh, 282002

As per request of Mr.Akarsh Parmar from your Agra office I made the payment of my booked tour Best of America and Canada starting[protected]. Later I realized I have paid excess amount than settled, to which Mr.Akarsh also agreed and assured to refund Rs.21500 which was the excess amount that I had paid. Now, even after nearly three months my amount has not been refunded and Mr.Akarsh is not answering to my phone calls.
Please get...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

K.P. Travels
1
(5)
Eurosia Holiday Club
1
(62)
Prime Haven Holidays
5
(3)