Claimed

Thomas Cook India Complaints & Reviews

www.thomascook.in

1

Updated: Jun 25, 2024

Complaints 321

Resolved

25

Unresolved

296

Bad 😕 It seems that Thomas Cook India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Thomas Cook India

Having problems with Thomas Cook India?

File a complaint and get it resolved by Thomas Cook India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Travel & Vacations

Thomas Cook India

Recently resolved complaints

View all complaints

Advance amount not refunded

Advance not refund

Refund amount not received

Most useful reviews

card inactivity fee

Inactivity Fee Unethical Business Practice

Delayed/ No response from Customer Service and Agent Vikrant Shyam

Thomas Cook India reviews & complaints page 9

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 122001

I have applied for Singapore visa from Thomas cook website and paid the visa fees. I have submitted the documents on Thomas cook Udyog vihar, Gurugram office on 2nd August. Today is 17th August 15 days past and my visa status is showing that they have not yet submitted the documents to Singapore embassy. The website as well as the staff whom I submitted the documents said that it will take 7-10 working days to get the visa. Along with the...

Helpful

Found this helpful?

Write a comment

Address: Dakshina Kannada, Karnataka, 575002

I have been trying to get some response with regards to my gift vouchers from thomas cook mangalore office, but it is getting quite frustrating as my calls, emails and whatsapp messages are not answered. I had booked a tour for my family of total 4 members on asian extravaganza on may 17, 2018. My booking reference is g[protected] and under the name of joseph saldanha. At the time of booking i was informed that i would be given hotel vouchers....

Helpful

Found this helpful?

Write a comment

Website: www.thomascook.in

Made payment for Malaysia Visa on 13 June 18. Thomas Cook(TC) promised to deliver visa in 48 hours. After 1 week, no response from TC. Went to TC, M.G road office. The executive said due to technical reasons visa is not initiated. So we demanded for a refund. On 30 June, TC sent a mail that refund was initiated.On 12July a TC executive called and said visa is processed we cannot refund....

Helpful

Found this helpful?

Write a comment

1. I had paid a total sum of Rs315166/-, including GST, by Account payee cheques to Thomas Cook India Ltd for a conducted trip to South Africa, Kenya and Zambia in March/April, 2018
2. We returned to India on 06/04/2018
3. Since then, I had been regularly requesting Thomas Cook India, both verbally and in writing, to issue me a proper GST Tax Invoice, as per Section 31 of CGST Act, 2017.
4. After several reminders, on...

Helpful

Found this helpful?

Write a comment

Address: Solan, Himachal Pradesh, 174101

Website: Www.sbenterpriseshp.com

I am a regular client of your company. My name is shiv kumar from nalagarh himachal. I wants a family your package from mr. Vijender your chandigarh office at sector 9 branch. He is not responding me even not taking my call. I am following up with him from last one month. I am very much desapointed with his behaviour
.
Thanks with regard
Shiv kumar

Sb enterprises
Nalagarh
[protected]...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560043

I am dr praveen wali and i had booked a tour package through u guys to srilanka. My file no is
Booking file number : – g[protected]
As per ur website i am supposed to recieve travel vouchers 3days prior to travel date. I dint recieve them nor i got any communication in this as to y it was delayed. I on my own called the concerned person today morning that is july 2, i spoke with 2 person kiran khandelwal and fathima. Since...

Helpful

Found this helpful?

Write a comment

We had booked a holiday package to europe through thomas cook, baroda but unfortunately could not go due to visa refusal. The company promised to process the refund in 2 weeks but we are yet to receive the full refund even after 10 weeks. The worst is, nobody responds to our call or mail, nor do they call us to give any update. We always trusted tc as a company of repute and that was the reason we approached them for our holiday booking....

Helpful

Found this helpful?

Write a comment

Address: Jaipur, Rajasthan, 302029

Website: www.thomascook.in

I am booked a package of singapore from thomas cook india and i am pay full amount of package, after 4 days of payment they call me and say your tour is cancelled because of some reason. Then i am say if you change my travel date please you should that otherwise you give me my money with 50% cancellation charges after this they say i will discussed with my team and i will call you but after 5 day no phone call no reply.
I am called...

Helpful

Found this helpful?

Write a comment

Address: 560068

Website: thomas cook

I had booked for forex amount in us $ for rs 48836 and got confirmation no fx00053047. The forex amount couldn't be handed over to me at mgroad bengalurru office by thomas cook as agreed and discussed. I have asked to return back to my account the transaction amount by mail and also by phone. Though i was told it will be returned by a weeks time over phone so far money is not returned even after 20 days. Absolute no care attitude from thomas...

Helpful

Found this helpful?

Address: Gurgaon, Haryana, 122505

Most horrible treatment can someone give to the customer than thomas cook is the name. Being part of cooperate quality i can assure none of the basic principles they follow.

1. Understanding customer need - a) it was my daughter's bday i planned the trip particularly for that day. There was nothing planned for that day in the itenary. Even when i pointed it out lady asharda said oh mam nothing is certain it might change there...

Helpful

Found this helpful?

Write a comment

Address: Hyderabad, Andhra Pradesh, 500057

This is sarah suvidha mallela have registered for australian visa with thomas cook. My reference i'd is vi00022106, i have been very sorry for doing my booking with thomas cook. Thomas cook has the least customer care service. I have paid a month back but there is no generation of a payment receipt. There is no proper revert. It has become very difficult to communicate regarding documents. Did not expect such a treatment. Feeling sorry for...

Helpful

Found this helpful?

Write a comment

Address: 625014

Travelled in devasenax15hongkong group on 01/05/18from chennai they have availed senior discount in madametussauds anddisneyland in hongkong which is more than 400 dollars but they are not honest enough to refund the money. Tried to call the local rep in madurai but no answer. Also he compelled us to tip the local guide who was very rude to us and no body
Was willing to tip her...

Helpful

Found this helpful?

Write a comment

Sub: cheating by thomas cook.

Ref: summer 2018 japanese extravaganza - tour date : may 20, 2018

I am sure by now you must know that all the group customers of the above group tour have been extremely dis-satisfied. To clearly highlight what we feel and how we have been cheated by thomas cook, i am sending you the details hoping that at ceo level something will be achieved.

1. Pre-sales : my pre-booking...

Helpful

Found this helpful?

Write a comment

Hi team,

I am writting this email after getting cheated by your kolkata exide branch. I was processing tourist visa of my parents for netherlands.

The people over there not only misguided tgroughout the process but also misbehaved.

As a result of this they have taken almst 60k inr from us but two times visa got rejected.

I am now in trouble to process visa for my parents as they...

Helpful

Found this helpful?

Write a comment

I made initial payment for 5 person for a trip to us. I have been assigned 4 different travel coordinators but nobody calls me or mails me regarding anything after payment. When i finally tracked them through various customer care call, they are saying visa cannot be processed for me. When i ask about refund, they are not addressing my query. I have tried calling them for the past 4 days and no solution or response from their side. Very pathetic...

Helpful

Found this helpful?

Write a comment

Hello,
I am frequent flyer first of all and this is thing happening in cochin i hqve never seen it. Last time there was noone in the kiosk after immigration. This time i stopped before immigration but there was no euro! So they told me to go inside and maybe last time the person was having lunch. Inside your fee is more than double than befoce the immigration.
Nice trick to make even more money!!!
Of course i didn exchange...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400058

Worst expereience of my lifetime - super bad customer service, super bad cordination - super bad arrangement

Its just a big brand with little concern for its customers. Poor quality of service

You make your payment & post that the calls go unanswered

No single point of contact-evertime you end up talking to a different travel advisor for the same trip information

No accomodation...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110007

I’m sachin gupta. I have booked south africa tour with krugerz park. I booked with jain meal but i ‘m very angry and highly disappointed b’coz we didn’t got any vegan food in the dinner tonite. We are sleeping empty stomach as we are in the bushes and we can’t go anywhere outside to hunt for food. If there is no arrangement for vegans in this hotel then you should not book tours for vegetarians at krugerz....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: New Delhi, Delhi, 110052

I bought thomas cook travel card and got 493 euros added in it. Its the card in black colour.
I was told that while in europe, i can use up to 2 free atm withdrawls.
I made only one withdrawl and i only remember choosing language as english and entering amount in euros i. E. 450, i got a message that not enough euros available.
I then tried with 400 and i got them from the atm in paris on champs eleyees street.
I...

Helpful

Found this helpful?

I have done many mail but revert received that i am not eligible as i have not paid full amount in one transaction. But your representative not told me about that she has shared the links of payment as she guided i have done the payment then where is my fault. Now she has not replied a single mail of mine. They promised me i will get the cash back....

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR