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Thomas Cook India Complaints & Reviews

www.thomascook.in

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Updated: Jun 25, 2024

Complaints 321

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Bad 😕 It seems that Thomas Cook India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Thomas Cook India reviews & complaints page 8

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1. It was mentioned during booking that this tour would be a group tour of 20-25 people and there would be representative cum guide from thomas cook who would accompany us throughout the tour. However there were only 2 members in addition to our family (4 people) and there was nobody from thomas cook at tour location. The intention of going through group tour was to have many families with us and enjoyment for kids. However the purpose is...

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Address: 175101

We paid Thomas Cook for processing of our Tourist Visa for Thailand. We submitted all our documents which were required through Blue Dart courier service on 29th October 2018. They received our documents on 31st October and asked for more additional documents which they did not ask earlier. Again we submitted al the documents on 1st November and they received them on 5th November as they told us. We constantly tried to stay in contact with...

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Address: 500038

We two seniors booked mauritius tour on 17/10/18 n paid full amount on 25/10/18 for 18/11 dep. Unfortunately i had an accident on2/11, 16days before n my right ankle got multiple fractures. Same day sent medical reports, pictures with bandaged leg and requested to cancel or postpone. First tcil agreed but later said money can not be refunded as the dep days are near. At one point of time tcil said only rs.10000/- will be deducted as cancellation...

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Subject: ramayana routes - srilanka //2a [incident:[protected]]

With reference to our said tour only 4 persons are booked by our self and not the guided group tour as promised. Accordingly we unfortunately book the same tour.

In brief we are very bad experience in our said tour where in whole tour the thomas cook representative never available and not the hindi/ english speaking guide available in whole tour...

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Company and paid rs100000 to them as advance. But due to medical emergency to my wife i had to cancel the tour and provide all medical documents to them which had been asked from me by them. But till now i have received only rs72030. When i asked them about remaining refund they said balance amount can not be refunded as it is cancellation penalty of flight and hotel which had been booked. I asked them about the details of flight and hotel...

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Address: New Delhi, Delhi, 110009

Hi,

I have invested 20 days with thomas cook in getting our vacation visa processed. This is a night mare.. I am surprised we have such pathetic organization in business.. Ironically my visa documents are still not submitted after so much of torture.. I hate thomascook staff and company processes... Waste of money and time.. I recommend not to think abt thomascook at all and avoid stressful traval...

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I have booked an upcoming trip on tc and i find that service promptness and quality have plumetted since my final payment installment was made. The trip begins 6 days from now and my return tickets that are part of the package have not yet been booked although full payment has been made from my end. Thus, i am unable to book return flights to my home city since i don't know the time of the first flight. My queries have not received a response...

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Address: 122016

Website: www.thomascook.in

With reference to my visa applications (Vi00034695 & vi[protected], let me bring to your notice how the so called visa experts messed up my application.
All the relevant documents with the application were submitted to tc on 1st september 2018. The illiterate visa expert did not notice one of the forms was incorrect, thus the application was rejected for visa on the first attempt.
Now to hide his blunder, mr ajay kumar resubmitted...

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Address: Mumbai City, Maharashtra, 400001

Website: Thomascook.in

My experience has been utmost pathetic with the people i have been dealing fromtbomas cook mumbai they randomly have charged us cancellations without making any bookings,,, when i paid the entire amount they tell us that your entire anount still hasn’t been paid.,. And welll have to pay a sum of 2178 additionally for current rate of exchange which at the rate off 77.5 when the actual value is 73.5 (Therefore no accountability for that either)...

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Address: New Delhi, Delhi, 110001

Me and my husband just thought as thomas cook is a known name to apply visa to netherlands through thomas cook and we got assistance from cp, delhi office mr.Rajan.

If he would have properly guided for visa application submission, it couldn't have been rejected.We went to their office on friday 21st sept 2018 and asked for details and we asked the person that can we come on saturday 22nd sept to submit all documents.He said...

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Address: Mumbai City, Maharashtra, 400703

I visited to charchgate visa office on 9th oct 2018 for japan and tiawan visas. I applied for preregistration for hong kong. They said it will take 2 hrs. But after 3 days also there is no response from the office. They said that japan and tiawan application will be sent by mail on 9th oct.
Till today i have not recived the mail. Looks they are careless....

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Address: Hyderabad, Andhra Pradesh, 500050

Thomas Cook has cheated us by false promises for our dream holidays in Andaman.

We are supposed to travel to Andaman in 2 days and the vouchers we received today is totally different to what we agreed with the Sales person Vijay Thakur.

On the booking confirmation vouchers-

1. Hotels are different to what we were promised, and what we are offered substandard hotels.

2. Snorkelling...

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Address: Kolkata, West Bengal, 700089

Hi
I m so much insecured about your service.
I booked europe for all from kolkata departure and i’ve received a return from mumbai that too of 5hrs later connecting flight.
I am traveling with a senior citizen and i was very particular about the departure from kolkata and i paid extra for the package, whereas if i would have taken a mumbai departure the package rate was cheaper.
What we will do 5hrs at mumbai...

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Website: www.thomascook.in

Booked thailand visa with thomascook. But due to their lack of time they could not process the visa application so i cancelled the visa booking no vi00031471.
It was ensured to me by thomascook that full refund will be credited to me, but only half visa booking amount received rest half is still pending.

Called and mailed around 30 times in last month but no response...

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Address: Moga, Punjab, 142001

Case history of gaganjot kaur dhillon's gic
Account's fee matter with thomas cook ltd. Gaganjot kaur
Dhillon is my daughter and we had engaged with axis bank & thomas cook
Ltd. Thomas cook representative pawan suggested us to submit the
Gaganjot kaur's gic fee from her other bank account to axis bank's
Account for her gic fee account's submission process, we have
Initiated the suggested same process...

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Address: Vadodara, Gujarat, 390007

I have booked my holiday egyptian dhamaka (Booking file no. G[protected] for[protected] to[protected]. Even of writing this i have not received my passport/visa. As my departure is at 05.30 am on 7th sep. 2018 i must get my visa/passport latest by[protected] so that i can reach mumbai on 6th evening. I inquired with concerned office of thomas cook at vadodara and ahmedabad and tried to get information on status of my visa but no satisfactory...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

Website: Puja.Patil2@thomascook.in supriya.mule@thomascook.in taranjit.sandhu@thomascook.in

We had bad experience talking to supriya, agent assigned this time by thomas cook. Information confirmed over phone and mentioned in email were different. I feel like cheated.

Manager vineet was rude in handling the issue and stopped responding to phone call made.

Initial payment of inr 5000 were made for standard tour of captivating tour referring website. Itenary given to us after finalizing deal having same...

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We have booked Europe trip through Thomas cook but we are disappointed even before our travel. Agents at office do not give adequate details and ask us to call at a later date, very arrogant behaviour of miss shanmati Surya whom we contacted for visa application. There is no clarity of payment, about itinerary, very poor service at visa application centre where we had appointment at 9 but agent arrived only at 11. I do not know how unpleasant...

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I have recently booked a package for dubai tour through thomas cook online and the customer service has been horrendous. I have made the intial deposit and then i found out that us visa holders donot require uae visa.. When i confronted this fact to them, they were not very helpful. We finally negotiated to get a refund (Not full as they claim they cannot give full refund for visa even if my visa process didnt start), nobody is getting back...

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Address: 122001

Website: www.thomascook.in

Hi nishtha, thomas cook team

Booking reference no: g[protected] & g[protected]

I want to apprise of horrendous experience on thomas cook trip that my parents are having, categorically in germany on 18th aug’18. This trip started on 15th aug with a very poor quality hotel in paris which we overlooked but what happened in germany has left them devastated in terms of travel experience.

It was shocking...

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