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Thomas Cook India Complaints & Reviews

www.thomascook.in

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Updated: Jun 25, 2024

Complaints 321

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25

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Bad 😕 It seems that Thomas Cook India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Advance amount not refunded

Advance not refund

Refund amount not received

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card inactivity fee

Inactivity Fee Unethical Business Practice

Delayed/ No response from Customer Service and Agent Vikrant Shyam

Thomas Cook India reviews & complaints page 3

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Address: Kolkata

We arranged our Rajasthan tour in early January'22 but my wife tested positive for Covid and we had to cancel our trip. Thomas Cook Kolkata office (Ashoke Kundu, Siddhartha Mukherjee and Biswajit Banerjee) took an advance of Rs 20, 000 for this tour and even after we furnished her Covid tst result they never returned our money. To me, they just stole our money!...

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Due to pandemic the travel, Subject: G[protected]; MAGICAL LADAKH
STANDARD has been postponed for the Journey of ours from Kolkata on
May9, 2021. I have fully paid for this ( Ref.G[protected] . From Thomas Cook, , Shrivastav, Nidhi complied, on 30thApril, 2021 and informed that they will update. We did not get any information about this travel after this . I wrote, but Thomas Cook, India though acknowledged my mail did not reply...

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Hello I have raised 2-3 concern raised regarding my forex card amount through my account but I am still waiting for your responses ....

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Address: Thomas Cook India

Sub:- NON-REFUND of Booking money in the name of issuing Credit Voucher AGAINST TOUR CANCELLATION by THOMAS COOK INDIA

Dear Sir/Madam,
My wholehearted Thanks to "Consumer complaints.in/thomascook Forum " for posting, on your website, my earlier grievances, thereby drawing prompt attention of Thomas Cook India attend to my long pending case( 22 MONTHS OLD) of non-refund of Booking amount against cancellation by them...

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Address: Thomas cook Hiranandani medows thane 400610

Hello-To whosoever it may concern.
I need to list down an issues that has been addressed since day 1 on behalf of everyone
Itinerary shared by Thomas cook/Thomas cook agents were different and which was shared by our tour guide was different.
Day 1 on 22nd Feb (unnecessary quarantine no such rule is there) was off, day 2 we had gold souk and day 3 was global village for 3 hours. In entire 3 days only 5 hours were utilised...

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Address: Thane thomus cook , niharika complex

Hello mysel[censored]jjwal Gupta resident of thane want to share my review regarding our tour operator named- vinod
I exactly dont know his last name
The tour operator was literally very horrible worst tour operator i ever seen .
Actually i was expecting much better tour guide and at our thane thomus cook which is located in thane and i think it is controlled or managed by the person name karan
We took the package...

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Address: Booked through Thomas Cook India website

Sub:- NON RECEIPT OF REFUND AGAINST
BOOKING REF. G[protected] FOR TOUR CODE TCEZ270420 CANCELLED BY THOMAS COOK.. TWENTY MONTHS OVER.

Dear Sir/Madam,

Pl refer to our telephonic conversation on 16 March 2021, regarding REFUND OF BOOKING AMOUNT against my Thomas Cook Bkg. Ref./File no. G[protected] for the above-mentioned Tour with Code :- TCEZ 270420.

ALTHOUGH, the aforesaid Tour program was...

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We have booked the Europe Tour through Thomas cook last year. But as it is known by everyone, due to the ongoing pandemic, the plan was shelved. Now, ideally Thomas Cook should refund our money. We are Ok with a minimal deduction as well but they are adamant on making us pay for another trip which we don't want to avail our previous money.
This is a very shameful act. During this period when people are facing so much issues, they are...

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This is regarding my above File No F[protected]. I had booked my Paradise island resort package from Thomas cook . But as resort was not available I wanted to cancel my booking . And this cancellation is because of their failure to provide the said services. Accordingly they shouldn’t deduct any charges and refund my whole amount . But their representative told me that TCS of tour cost will be deducted which is completely wrong and illegal....

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We had booked Europe tour for 4 in may 20 but due to covid 19 tour did not happen and now company is not refunding advance booking amount despite asked to refund repeatedly. They are forcing us to take credit notes and asking to take alternative tours. 2 lacs rs are lying with thomas cook since 1.5 years....

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Booking ref. F[protected]
My name is Mohamed Abdul Azeez. I confirmed and paid Rs. 45, 420/- on 19/02/2020 for a tour package to Himachal Pradesh, for travel on 23/03/2020. However, subsequently since the travel couldn’t happen due to COVID-19 circumstances and my week financial position, I requested for refund for which they issue a credit note on 19/03/2020. However, I have been continuously corresponding to them that I don’t want...

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I have raised a cancellation request of Exotic Land Kashmir trip 1 on 1 for 6 Nights 7 Days scheduled for 28th September 2021. As per there disclaimer, I have raised cancellation request way before D-10 days (On 2nd September 2021). They said they will deduct admin charges 1500 per person + GST from the booking amount of 20k (4 ppl). I agreed for that as well. Still they haven't responded over raising cancellation request and No call back...

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I took a Borderless prepaid card in 2018 and stopped using this after sometime as I got my banking sorted. To my shock, I saw the statements given by them and came to know that they are charging an inactivity fee of CAD 8.25 without any intimation, email or notifying me before I took the service. Kindly suggest how to fix this legally as the customer support is pathetic and they are the biggest fraud in the market....

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Hi,

I have 4 forex cards which had over $300+ in total. All the cards are valid until 2023 and still the company has deducted 8.25$ every month for inactivity without any sms/email/call notification....

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Address: i-1-603, Bhoomi Park, Phase-2, Off Marve Road, Malad West, Mumbai-400095

My One Currency Card no. is [protected]
Valid from 06/18 to 06/23
Last I used it was in January 2020. Due to lockdown etc I could never travel abroad till date.
Few days back when I tried to log in to the card, it said this card doesn't exist. Later I was told online that I will have to go the branch for the issuance of a new card. I was never informed about it. Today I contacted the Mumbai, Borivali branch of Thomas...

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Address: Thomas cook india lyd

I wish to inform youvthat i am using thismas cook travel card and a fraudulent tranaction o[censored]sd 79.99 occurrd on my card on dated 19.03 .2021 . I called over helpline no company blocked the card and told me that they will send Form for reversal of same after 30 days. Even after calling and emailing no solution no response from company . Then again on next day some one also tried to debit my card that got failed due to blockage of card and...

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Customer service people and the agent Vikrant Shyam does not ever responds to calls, mails etc. I have a return flight booking for my rescheduled trip for Kashmir on 17th June, 2021. I have asked for confirmation on itinerary etc. one of the two available dates mentioned by them but no response since a week...

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I was cheated by Thomas cook. I had paid just the confirmation charge of 10000 Rs for my Andaman holiday package. Due to COVID restrictions the tour was cancelled by Thomas cook. I asked for full refund as it was not my fault. Piyush Thakur and Ranjana Thakur ( Thomas cook executives ) were convincing me to take up credit vouchers that were only valid till 31st December 2021. i e. 6 months validity. I refused and asked for a full refund....

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Address: 64, beechwood terrace, leeds

My card got blocked after multiple attempts to login to thomascook mainsite. Pl help me to recover it....

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I visited Thomas Cook (India) Ltd. office situated in Labbipet, beside Joylikkas, M.G. Road, Vijayawada and produced the needed documents to purchase AEDs. The office incharge behaved arrongantly and declined to sel Dirhams to me stating that i am an NRI going to Saudi via Dubai. They were not convinced when i showed them a return ticket to India.

I think these two persons are unfit to carry out business as they fail to understand...

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