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Thomas Cook India Complaints & Reviews

www.thomascook.in

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Updated: Jun 25, 2024

Complaints 321

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25

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296

Bad 😕 It seems that Thomas Cook India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: No 160/D, 1st Floor, Sardar Patel Rd, Patny Ngr Begumpet Hyderabad - 500003

Website: thomascook.in

My parents had booked Asia tour many months back after I insisted they need to travel the world. I advised them to use Thomas Cook as I felt it was well reputed and when I was c=visiting Europe I saw few people travelling with them. Thomas Cook (TC) very well knew that this trip is going to include 3 countries. We were asked on September 8, 2022 to submit all the documents by Sept 13, 2022. We have submitted all the document to Mr. Emanuel...

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Address: Mumbai

Due to covid restrictions, we were not able to schedule a US visa slot H1B in India for my brother. However, I paid the entire amount of Embassy Charges-14, 400, Service Charges- 2000, GST- 360 Total= 16, 800.

I have been following up with Omkar Joshi, Business Travel Specialist (Visa) ([protected], [protected]) to refund at least the embassy amount.
No reply till now for more than a year.

I am expecting...

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Request with ref no. FX00403217 for My transaction to buy Forex currency was canceled but no refund has been initiated. Why so much delay. I am paying interest on the money INR 92331/- The concerned person is not responding even after multiple emails done after the stipulated time of 7 working days....

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Hello,

My name is Narayan and I had availed the services of Thomas Cook for an Europe trip in the month of August. There were two additional tours, which were charged extra apart from the tour cost and I decided to take both of them. All the payments were made before our departure.

However, once we were in Europe, we were told that one of the additional tours is not operational anymore. And Thomas Cook was already...

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Hi this is Hari Prasad from Bangalore, i have contacted Thomos cook team Vishaka and Musthafa for Singapore trip on 25July22 and made advance amount of rs.10, 000 on 29July22. After payment done the next day told that vissa is not able to get for the trip date, so Vishaka told to cancel the trip and same advance amount will refund within 7 to 8 working days. After 8 days daily i am contacting and sending mails to refund still i haven't received...

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Hi this is Hari Prasad from Bangalore, i have contacted Thomos cook team Vishaka and Musthafa for Singapore trip on 25July22 and made advance amount of rs.10, 000 on 29July22. After payment done the next day told that vissa is not able to do for the trip date so told to cancel the trip and same advance amount they told that to refund within 7 to 8 working days. After 8 days daily i am contacting and sending mails to refund still i haven't...

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Address: Lower Parel

We have booked a Europe tour, after consulting with Thomas Cook's sales rep. Until the initial payment was done, there was lots of follow-up and support. This led us to believe that Thomas Cook actually cared about its customers. Such was not the case later. At the time of booking, we clarified that if in case there were VISA delays, Thomas Cook would reschedule flights as necessary. They urged us not to worry, and that the package accounted...

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Hello mam

My name is mukul and i wanted 1000 euros and i paid for it but due to using paytm bank the transaction was invalidated.
And i was promised a refund within 48 hours and i even got a mail for it.
But now i have been following up but it is getting delayed and i dont even have a refund reference number or any other official details for it.
They just keep on saying that we'll send it in noon and then...

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Address: Akola Maharashtra

Today I booked a ticket from your site and my money is already debited but ticket is not confirmed yet booking number is FB00083670.
Please confirm the ticket
I'm eagerly waiting for your response
Thank you...

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Address: Mumbai

I have booked a holiday package from Thomas cook India.I have not received my refund amount from Thomas cook India yet.
CFT - 2202991 is my file number
Contact number - [protected] for more detail...

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Address: PUNE, INDIA

THE FOLLOWING THREE EMAILS ARE SELF EXPLANATORY. PLEASE GO THROUGH THEM AND RESPLVE THE ISSUES WITHIN A RESAONABLE TIME OF 48 HOURS OPTHERWISE I MAY BE FORCED TO FILE A COMPLAINT WITH THE STATUTORY BODY:
From: Rajvir Bhalwar
Date: Mon, 8 Aug 2022, 09:30
Subject: Re: Grievance from a customer
To: Nagar, Ekta, Banerjee, Sanjukta/EBIZ/TCIL, Syed, Sarmad/EBIZ/TCIL

Dear Thomas Cook Team,
1....

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Address: Thomas cook new delhi

Sir
My tour ID is CFT2201666. Booked a chardham tour for the period 11 days from 23rd June 22 to 03rd July 22. Due to bad weather the helicopter service couldn't used. The refund is pending with Thomas cook. The indigo flight from delhi to vadodara dated 03 july 22 was cancelled due to operational reasons. The amount of Rs 8550/- was approved by airliner.
Please do needful actions
Vangala Ramana Murthy
94271...

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27, 000 Rs charged by Thomas Cook because of Hefty usurious unethical inactive fees charged.
Bought a forex card - had some unused balance. did not use due to covid. and these fees are not disclosed at the time of taking the card.
STAY AWAY FROM THOMAS COOK THIEFS.
STAY AWAY FROM THOMAS COOK....

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I had booked a trip from thomas cook india from india to dubai. There are some amount that was pending from thomas cook. I am calling them from last 3 months and they are just not doing anything. They are not processing my money back to my account. Please let me know if you required more information...

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Address: Mumbai

I have booked a trip with Thomas cook on 10th of April to USA. for which I paid the booking amount of rs 30000 I was promised and given assurance of refund if I cancel my trip before 30 days of departure. Flights were an additional cost and was promised to be booked prior 2 months of departure date. My departure was scheduled for 13th of Sept.
Today 18th July, after so many mails and calls there has been no firm action taken neither...

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2 months ago I applied for Singapore visa on Thomas cook website and they charged me the visa cost of Rs 1715 but the very next day I got a email from them saying that they are currently not processing visa to any country and will return my money in 10 days. However it has been more than 1 month now and they are not picking up the call or replying to the email. Its like there is no way to contact them.

This is my second complaint...

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My friend and I had booked a trip via Thomas Cook for 26 Jun 2022.

We had made an advance payment of INR 36, 129 on 4 May 2022.

Unfortunately a few weeks before the trip, my friend suffered an injury and was advised by her doctor not to travel.

We notified Thomas Cook via email on 14 Jun 2022 and shared medical certificate on 16 Jun 2022.

We asked if we could get a refund
br...

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They have taken money of 50000 inr for Europe trip that they could not schedule on the said date then post which I requested to reschedule the trip to Singapore for which they informed they will use the full amount. But after that neither have they refunded not have they organized the trip. They have taken my money and do not pick the call or respond to emails...

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Address: Reethi beach villa(Maldives) but the complaint is not about the resort but regarding incomplete information sharing by Thomas cook

Hi, I just completed Honeymoon package trip organized by you guys to Maldives.Yes I enjoyed the trip with not much hurdles but I have few complaints regarding the data sharing.
1.After getting down at Velana International Airport at Maldives from Bangalore at 11:30, as per the ititnary we should have been at the hotel by afternoon lunch but after reaching Velana International Airport, we got to know that we need to again catch a dopmestic...

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A month and half ago I applied for Singapore visa on Thomas cook website and they charged me the visa cost of Rs 1715 but the very next day I got a email from them saying that they are currently not processing visa to any country and will return my money in 10 days. However it has been more than 1 month now and they are not picking up the call or replying to the email. Its like there is no way to contact them.

Date: 4 April...

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