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Via.com / Flightraja Travels Complaints & Reviews

in.via.com
3.2
Updated: Oct 9, 2023
Complaints 488
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305
Unresolved
183
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Refund of money
5
Ticket cancellation issues
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Money not received from via.com

Via.com / Flightraja Travels reviews & complaints page 6

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P
Pravish Mohan
Nov 21, 2020
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Not refund obtained

Address: RAHEJA TOWERS,# 26/27, 8th Floor,MG Road, Bangalore 560001,Karnataka, India
Website: via.com

Flight pnr : FMNLA3DYXRC67

I booked Airlindia flight on march 12th Nov 2020 from Mumbai to Varanasi. But due to personal reasons i cancelled the flight tickets 5 days before in via.com website.

I'm contacting them in every way possible, be it messaging or calling customer care services or email, but there is no response.

I need refund for the same. Please send my refund as soon as possible....
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K
Kailash Auti
Nov 21, 2020
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Refund amount against flight canceled I5736

Address: Bangalore

PRN-F61HQN.

flight -I5736. AirAsia from Pune to Delhi on 2.7.20.

transaction no-FMNAA3CLO7Z2K
Bookind date-27.6.20
Flight canceled air Asia confirmed that the refund has been given to via.com

But from via .com till date no response and refund received....
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M
Madhusudhanangopalan
Nov 18, 2020
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Credit shell

Hi
We are trying to book tickets with our credit shell amount which is with via.com.
But we are not able to do so.. Pathetic service by flight Raja and via as we have called there customer care end no of times.. Kindly suggest what needs to be done.. Also, we are looking forward to file a police complaint against via if we don't get a solution early....
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R
RSubha
Nov 18, 2020
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Ticket booking from credit shell

Address: Registered and Corporate office: RAHEJA TOWERS, # 26/27, 8th Floor, MG Road Bangalore-560001, Karnataka India CIN:U63040KA2007PTC041672 Tel: + 80 4043 3000 Fax:+ 80-40433045 email: care@via.com
Website: Via.com

We have booked our round trip ticket from Chennai to Delhi on Jan 20 and the amount has been kept in credit shell for future booking which is applicable for a year due to nation wide lockdown.

Now we have to book the tickets from Chennai to Delhi on 25th however there is no option in via.com app showing to enter the PNR/booking reference number to book the tickets to redeem the credit shell.

PNR/Booking reference...
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M
Mirajul molla
Nov 18, 2020
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Credit shell/refund

Address: Mumbai

ID2YKT pnr number..the flight was canceled and amount supposed to go in credit sell.and now I have to book a flight..but I’m not able to use the credit sell?from last 3month I’m trying to speak to via.com customer service but you guys are not answering phone calls..very pathetic service from via.com The amount is 6200 please help...
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A
Alhad Dilip Sapre
Nov 17, 2020
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Refund Request FMNSG107FCZ3RG

Website: Via.com

Booking ID- FMNSG107FCZ3RG
AIRLINES PNR- KNUOTK

It's been more than 3 months that Airlines has cancelled the flights and more than 2 month's that Airline confirmed the refund processing to travel agent via.com
I have not rec'd any refund from them. I tried sending emails n msg through app multiple times no response from via.com
The amount involved in approx SGD 1000

PLS HELP REACHOUT TO...
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J
jaismahi26
Nov 17, 2020
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Haven't received the credit shell though it has refunded by the Airline

I booked a flight for Kolkata from Bangalore on 19th April and my PNR No. Is XCS5TR but it got canceled due to Covid regulations, it's been 8 months now and I haven't received the credit shell yet though as per the airlines they have refunded the amount, Via.com customer care service doesn't reply to phone calls or emails at all. I want my credit shell back, please help....
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R
Rathhh
Nov 11, 2020
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Resolved

Refund of ticket amount

Dear sir,
I, Ramakant Rath, email address- [protected]@gmail.com, PNR - PL2UNG, date of journey 07 May 20, ticket amount - 4970/-, the flight which was cancelled earlier due to COVID-19 pandemic and at this belated stage I am unable to contact with the third party agent via.com through which booking was done. There is neither any contact nor any details is getting access to me. I want to refund my ticket amount at the earliest....
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R
ravindersingh91
Nov 10, 2020
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Not refund amount Rs 8197

Address: WSD(GREF), GREF Station

I booked connected flight for my friend's named Mr. Bheemanna S Bagali from Pune to Pathankot on 09 Nov 2020 but I received PNR only for the flight Delhi to Pathankot and not received PNR for the flight from Pune to Delhi and only received booking reference No. FMNLA3DXS5LFF....
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S
Sandeep702
Nov 9, 2020
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Not get refund after 2 months against Airline cancellation

Address: Corporate Office EBIX Travels Private Limited (formerly known as FlightRaja Travels Private Limited) RAHEJA TOWERS, # 26/27, 8th Floor,MG Road, Bangalore 560001,Karnataka India Tel: + 80 4043 3000 email: care@via.com

My booking is canceled by Vistara Airline.
Reference no- FMNAA3D7GCE9O.
My booking was 16th September from Ranchi ...Delhi...Pune (2 flight) but flight timings was changed and both flight time are same, So Vistara Airline Resedule my same flight on 19th September.
Again 19th September flight timings are changed and No any flights for Resedule till September, So Vistara doing canceled my flight with full refund amount,...
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P
pramod1011
from Nashik, Maharashtra
Nov 9, 2020
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Resolved

I had booked a Go Air ticket through via.com for april 20 , for which refund is still pending

Address: 1/2 JANAKI GROUP, NAVSHYA GANPATI APPT, GANGAPUR ROAD

I had booked a Goair through via booking portal for 27th April Patna To Mumbai via booking reference no. FMNAA3AUNI4AS which was cancelled due to lock down. Later on i have been following with the via.com for the refund which they are not providing. So please help me in getting the refund....
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R
Rinuu
from Hyderabad, Telangana
Nov 6, 2020
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Non-refunding of flights booked during CORONA period even after suspension of flights by government

Address: Banglore India

My family booked 5 flight tickets to travel from Mumbai to Trivandrum. It was booked for a wedding occasion in Mumbai. But due to corona, all the flights were suspended as per government rules and the flight charges were supposed to be refunded.
We booked flights for AIR INDIA through VIA.COM.
I have sent many emails requesting a refund for all my tickets as these flights were suspended as well as the marriage is called off...
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A
a.ramkumar
Nov 3, 2020
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Refund from via.com

I have booked a ticket to travel on 6th April 2020, from Chennai to New Delhi in Spicejet airlines through via.com. Due to COVID-19 lockdown, my flight ticket was cancelled, but still I couldn't able to get back the refund. I contacted the airlines and they replied me to contact via.com. I tried to contact via.com by sending e-mails and making calls. But no response from their side. Kindly get back my refund.
PNR: WCN5XJ
Booking...
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S
subham chhetri
Nov 3, 2020
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Resolved

No credit shell utilization

My name is Subham Chhetri, i booked a ticket on march 25 earlier this year which was obviously cancelled due to covid -19. But it was said that i could use that amount for new flight bookings.
But now the company is answering call and responding regarding the credit shell i have .
PNR: JG3Q8X
REFRENCE NO-FMNLA3BR6E0Q8
CONTACT NO-[protected]

Can you please help me regarding this matter as my money...
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K
klk_klk
Nov 3, 2020
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Unable to use the credit shell for new booking/ neither refund was provided for cancellation of spicejet ticket

I had booked flight ticket for Mrs Pushpa Loganathan thru via.com for journey on 26.04.2020 thru Spicejet flight SG-345 PNR No: P66M4Y . Due to Covid Lockdown the flight was cancelled.And travel could not be completed.

VIA booking flight ref no. FMNAA3BF52I0P

Kindly provide status for this PNR No: P66M4Y
Previously I tried to book fresh ticket thru Via.com and there is no option for utilizing credit shell...
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D
Deependra Parajuli
Nov 3, 2020
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Resolved

Refund of the cancellled ticket

Address: Andhra University

I have cancelled the ticket on 4th November and want to book for 11th November. When I will get the refund?...
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S
salonibari
Nov 1, 2020
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Returning amount

Refund amount not received yet from via.com...
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K
Krishankit
Nov 1, 2020
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Resolved

Refund amount has not been received yet after passes of more then 2 months

I have booked my two tickets through via.com/flightraja tfavels, PNR of same is QMRSRQ and Z16JP. Refund amount has not been received yet after passes of more then 2 months. Neither inormation nor any intimation has been received from via.com regarding refund. Request to kindly return my refund amount please....
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U
Unni3871
Oct 29, 2020
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Resolved

Refund not received, flight got cancelled

I had booked Air India flight for May 25 through via.com
PNR no. HE4KZ
The flight got cancelled. When contacted with the airlines, they were ready to give full refund. Since then we have been trying to contact via.com through mail and phone but not getting any response. It has been 5 months now. Kindly solve this issue...
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N
NeemaPai
Oct 29, 2020
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Refund not received confirmation number FMNAA3DDCMALZ

Address: #26/27, 8th floor, MG Road, Raheja Towers, Bangalore 560001

@viadotcom emails I send to [protected]@via.com is not response since 10th Oct 2020. I booked flight from Mumbai to Kannur for 3 passengers through you & canceled through Go Air. Go air already processed the complete refund on 10th and the same email was sent to [protected]@via.com but did not get any response. On 18th I followed up but no response. Your customer care number[protected] is not answered even after waiting hrs...
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