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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 373

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I
Ishwer Jat Singh
from Adur, Kerala
Jul 21, 2018
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not responding

Website: Zomoto

First time I had order from wasteste app zomoto I don't want to use this app again no one is responding to me .delivery boy told I dint got any order from my side my name then how I got his number from zomoto I had spoke to hotel manager he told he is not responsible for that speak to coustomer he told and he drop the call reddy's kitchen I dint got any coustomer number in use then I want to no who is responsible and you will refund my amount...
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Ashish Ahuha
from Jaipur, Rajasthan
Jul 21, 2018
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rider was rude and after waiting for 2 hours food not delivered

Address: Jaipur, Rajasthan, 302017

My name is neelesh, I ordered a food from zomato and my order number was [protected], after paying a amount to restaurant by net banking when I contact to share rider details with me to guide a rider about my location, I called zomato rider Mr Vishnu meena and his first response was I am not understanding your location you can cancel your order.

I was shocked to listen such a rude and unprofessional response but I still request...
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Kapil14
from Gurgaon, Haryana
Jul 21, 2018
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rude behaviour by zomato customer care executive

Address: New Delhi, Delhi, 110063
Website: Zomato.com

I received incomplete order. I mentioned this to zomato customer care executive through the app. The executive's name is Sandeep. His behaviour towards me was very rude. He didnt have the basic etiquette to talk to customer. There should some strict action taken against him. He kept showing arrogance which is quite in the screenshot of the chat which i have attached herewith. Plz take some strict action against him....
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Shubham Pandey12
from chennai, Tamil Nadu
Jul 20, 2018
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bad order delivered :1504389596 & late delivery also.

Sir

Hi i ordered item from zomato i received not properly cooked shawarma roll & order was delivered late also.i complaint regarding this to customer support but they are not helping & they only say this will not be repeated again but everytime they use to say but this time i cant accept same line. Kindly refund my amount & take strict action against zomato.

Best Regards,
Shubham Pandey...
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sivass
from Manuguru, Telangana
Jul 20, 2018
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I complaining about food which I ordered from zomato

Address: Hyderabad, Andhra Pradesh, 500098

I ordered food from zomato which was delivered bad smell and full of masala in biryani which there was no white rice in biryani i immediately contact the zomato about the concern that the food is not eatable at all but they people are not providing any appropriate resolution i told him that pick up the food and initaite my refund but they are not giving any response at all. Please don't trust these online food ordering apps they are making...
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Ankit12e
from Bhopal, Madhya Pradesh
Jul 20, 2018
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account block

Address: Indore, Madhya Pradesh, 452015

My zomato account is blocked from zomato registered email I'd Ankitpral.[protected]@gmail.com
Zomato close my account and I have 1500 rupees in my zomato wallet my money not refund to me zomato block my account and money both zomato fraud with me and don't give me my money back and not access my account zomato is bed company. I checked many people complain against zomato from same problem...
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Chetna pathania
from Jaipur, Rajasthan
Jul 20, 2018
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zomato blocked my account without any prior notification

Website: www.zomato.com

[Resolved] Zomato — zomato blocked my account



1 Review

Si

Sia 03 on May 16, 2018

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Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing...
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R
riyaz@7399
from Surat, Gujarat
Jul 20, 2018
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cancelled the order without any issue and asking to wait for 7-14 days for refund

Address: 380001
Website: Zomato.com

I ordered some food from hotel lotus park ahmedabad, food was ready as per the manager but due to laziness of delivery person to deliver in rain he asked to cancel the order by giving silly excuse of flooding
whereas delivery man traveled from the delivery area to the hotel to get my number and to just ask to cancel the order from myside after wasting my time of about 44 mins
i paid online now zomato is asking to wait about...
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Vipul Prakash
from Chennai, Tamil Nadu
Jul 19, 2018
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refund of failed transaction

Address: 600089

I ordered the food item from santrupti chennai and the transaction got failed ..and the amount got debited from my bank account even though the transaction failed..then again I tried through the same card and the payment was done..so I was charged two times for the same order with only one being successful..please check through this and ensure that the amount is refunded.
Order no. [protected]...
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Jigyasa2929
from Mumbai, Maharashtra
Jul 19, 2018
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improper delivery of order

Hi.
The last two orders that I had placed with Zomato really got me disturbed. I placed an order for momos, which when delivered, were cold and drenched in water. Another time, the delivery boy switched my order with somebody else's, . When I called and complained to the restaurant concerned, they said they would deliver pasta to me and I would only have to pay the difference between the previous order and the later one. Instead, when...
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llndwn
from Delhi, Delhi
Jul 18, 2018
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transaction.

Address: Pune, Maharashtra, 411014

18/7/18
I placed an order from “Chili’s american grill and bar” restaurant in viman nagar, pune from the zomato app worth 682 ruppees. The transaction of the same went through from my debit card and i even recieved a message from the bank for the success of the transaction to the app. However, the restaurant did not get the money and therefore did not accept the order, leading to the cancellation of the order, despite having...
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Rajiv Rath
from Padampur, Odisha
Jul 18, 2018
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regarding restaurant home delivery

Address: Khordha, Odisha, 751024

Sir/mam I am Rajiv Satapathy the owner of Hunger Station feeling Sry to tell u that it's been now 10 days tht I hv submited all the documents for to tie up for home delivery bt not a single response frm ur side.I hv also tlkd with Mr. Prateek and he told me tht it will be max mndy bt nw it's wed nthng hppnd... So hw could I wll b sure tht it wll be done on exact date.. Please do care of this mail and I'm waiting for ur reply.. ✉ King.[protected]@gmail.com...
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sonu shergill
from Karnal, Haryana
Jul 18, 2018
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abuse language used by cmr care executive

Address: 160036

Im ordred last night 9.30 pm on zoomato. Delivery boy reached near my home and call to me but the mean time my mobile sw.off . and im looking the delivery boy and said pls give the order they said your phone sw off because of your order cancelled. And say talk to cmr care executive and cmr care executive not listen ing and your order is cancelled .you prepare new order and im said my reliative at home pls deliver the order but they no listen...
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Namrata Ajmeri
from Ahmedabad, Gujarat
Jul 17, 2018
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order not placed on first payment.

I order for one medium sized pizza priced Rs. 348.75 on La pinoz through zomato.
I placed the order and cash was debited from my account. But there was no order confirmation and was automatocally redirected to the prrviou page. I again asked for otp and then order was placed with confirmation. But again cash was debited from my account. In my orders section of zomato app only order confirmation was there. I even called the restaurant...
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K
khan sahab01
from Mumbai, Maharashtra
Jul 17, 2018
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against r chat team support

Address: Mumbai City, Maharashtra, 400037
Website: ZOMATO.COM

I have order food in mumbai from faasos after my estimate time i have contacted chat support there a guy said me wait u will recieve the food but later he refund my money and said they cant provide the order again he said he will arrange the meal for me and given me order no [protected] and i waited for 02hrs for it and latter no response was there and i was just hungry and helpless... Is this a service zomato proviing to its customer or shall...
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M
Mohivani
from Haldwani, Uttarakhand
Jul 17, 2018
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restaurant

Address: Gautam Buddh Nagar, Uttar Pradesh, 201302

Hi, My name is Mohit kumar .my order number is [protected]. I did payment through credit card. Sunday I ordered the food from lajawab restaurant at 11 am in noida sector 44. The dal makhni was deterioration. I was unable to have even a single bite of it . I called to restaurant but both numbers was unreachable of that restaurant. I called to that boy also who came to deliver the food but he also did not pick the call. Then I ordered something...
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Adnan1702
from Gurgaon, Haryana
Jul 17, 2018
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cannot get restaurant registered

Address: New Delhi, Delhi, 110017

I want to get my restaurant- Aslam Tikka Registered for accepting online orders. Its almost 4 months now nd nobody is listening.. pls can somebody contact me at [protected]. Have been discussing at various levels but all in view. Restaurant has good ratings on zomato. We want to start online orders.. Please can someone look into this. Restaurant is located in Sawt, New Delhi and its getting very good response on other portals....
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Namrata Ajmeri
from Ahmedabad, Gujarat
Jul 16, 2018
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cash debited twice.

Address: Ahmedabad, Gujarat

I ordered for la pinoz pizza through zomato. It priced Rs. 348.75 . I submitted the debitcard payment details and clicked for place order. I selected the otp option. Otp was sent to my mobile. I enterrd the otp but the order was not placed and cash was debited from my account.
I again clicked for otp and order was placed. But again cash of Rs. 348.75 was debited from my account. If you could please look into this. Thank you....
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R
rajanmanohar@gmail.com
from Chennai, Tamil Nadu
Jul 22, 2018
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fraudulent zomato team - 9821324760

Hello team,

I have called the zomato support person ([protected])for refund that was initiated previously for my food order missed one item which I didn't get my refund back so I registered complaint for the refund then I got a mail with the mentioned phone number from the zomato to resolve the issue then I called that person he asked the bank details.


Then the zomato support person is a fraud who have...
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Shopnow4491
from Pathardi, Maharashtra
Jul 15, 2018
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wrong food delivered. non veg food came while ordered veg

Address: Pune, Maharashtra, 411021

[protected] is the order number.. I ordered for Paneer Chilli Basil Dry and Chicken Chili Basil was delivered by the restaurant. The delivery guy himself was confused with the order. Unlike other orders there was no mention on top if it was veg or non veg. I’m a pure vegetarian and I’m really disappointed. This is a huge mistake and I don’t know if its the restaurant issue who delivered wrong or zomato who conveyed wrong. I need a refund...
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