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Zomato Complaints & Reviews

www.zomato.com/india
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Updated: Apr 7, 2025
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
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Zomato reviews & complaints page 373

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N
Natra Vasanth
from Hyderabad, Telangana
Aug 4, 2018
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my account is blocked

Address: Hyderabad, Andhra Pradesh

My account is blocked yesterday and you saying that i misbehaved with the your agent bit i didn't do anything, i completely shocked for blocked my account, their is nothing wrong in my side just cbeck and reply to me as soon as possible, in fact i like your services and i ordering in zomata only since so many days, you don't do with your regular customers....
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Vinay Singhvi
from Vadodara, Gujarat
Aug 6, 2018
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money refund

I have ordered food from golden leaf restaurant and they said they don't deliver the food if that is there they should remove that restaurant from list even after Paying from card the amont has not refunded order on 31 July and today is 6 August 7 days still not received the refund give the refund or give me that amount in the Zomato account so I can order something from that...
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reach2tarak
from Kolkata, West Bengal
Aug 3, 2018
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chicken missing in chicken biryani

Address: Kolkata, West Bengal, 700091

I placed an 2 biriyani from zaareen, kolkata through zomato. My order number is [protected].

Worst part is when i opened both packet one packet is missing chicken. A chicken biryani is delivered to me without chicken. What a frustrating dinner i had and what a disappointing service and quality of zaareen.

I talked to the zomato customer service and told me that he has confirmed with the restaurant and the order...
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sherpoth
from Chennai, Tamil Nadu
Aug 3, 2018
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unruly executive, unruly restaurant head and fraudulent app

Address: Chennai, Tamil Nadu, 600095
Website: zomato,faaso's - Oven story

I placed an order for ovenstory pizza by faasos on 2.08.2018 around 7.45 or 8.00pm. The offer was bogo - order id [protected]. While placing the order there was no option for choosing the 2nd pizza. So i assumed since it has bogo highlighted therefore two pizzas will be delivered. This was my first order with ovenstory.
I received the order but instead of two pizzas i received only one.
Issue - 1 - the order i placed was buy...
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Harsh Seksaria
from Chennai, Tamil Nadu
Aug 3, 2018
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delivered chicken instead of veg and no refund

Address: 560037
Website: zomato.com

Zomato delivery has been horrible last few weeks. 3 incidents. They delivered chicken instead of veg food. They delivered unpacked food and food was spilled and 3rd the food never came.

Their delivery executives and customer care use abusive language and do not call back when we have a probelm.

They only refund in zomato credits which is useless becuase every time we order from zomato there is a problem. I have...
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Lokesh Lawania
Aug 3, 2018
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order and delivery services

Address: 122002
Website: www.zomato.com/ncr/order-food-online?delivery_subzone=8470

I placed an order, order id [protected]

1. You made me wait more than 1 hour for this and after on hour you called me that delivery will not be possible as no delivery guy is available and the person on call told me that i will get a meal.

2. By the time you called me it was already 3:00 am and i was dying from hunger, i had no choice but to remain so.

3. I got no message on meal for whole day,...
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agrshm
from Delhi, Delhi
Aug 2, 2018
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not delivered food at our location

Address: Vadodara, Gujarat, 391350
Website: zomato

Hello,

We have delievered food as per offer given in newspaper but in zomato app reflect that "restaurant does not deliever here change ur address."

Zomato lose many orders due to this, from our company many orders placed but all are rejected and also you are not showing any delivery instruction

So, please do needful to provide food at our location....
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Kanwar Bhullar
from Dasuya, Punjab
Aug 1, 2018
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product

Address: Chandigarh, Chandigarh
Website: Zomato

I ordered chk barbeque sandwich with potato chips and a hot chocolate brownie.. The order was frm food night factory... Its 24hr food restaurant on zomato in chandigarh... I didnt got full order... They didnt delivered potato chips which are usually very much everytime... Instead of calling them i ordered thru zomato and this happened.. I selected cod so cudnt use any promo code... Bill was 385rupees... I later got their number frm ur app...
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Shuja Abbas
from Basti, Uttar Pradesh
Jul 31, 2018
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pathetic service

Address: Lucknow, Uttar Pradesh, 226018
Website: Zomato

Really very disappointed with the services. I ordered at 11:20 pm, got confirmation but they cancelled my order and i was really hungry and slept hungry. They only know to empathise via chat support. Dont use the app, services are really very bad at night.
I came back home and was really hungry, they are the worst and not even refunding money.
Amd the chat support was also not so. Sorry about it and did not do anything apart...
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Shubhansh Singh
from Hyderabad, Telangana
Jul 30, 2018
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about delivery issue

Address: Hyderabad, Telangana, 500008
Website: zomato

Didn't recived my paid order of around 300
Im an unwell person and depression paitent now i hungry like hell as well
I used a perfect order address and a option prior informing that im unwell that they provide on their behalf then to they where not able to deliver
Their tracking order service is under update and thats the reason i also was not able to talk to delivery boy i just need food and ill wait till i die because...
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Dipanjan paul1
from Kolkata, West Bengal
Jul 30, 2018
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money deducted from bank account but order not placed

Address: 700136
Website: Zomato

I ordered from zomato in Gazab ba restrurent for lunch. The menu was chili chiken and noodles. But when I placed my order Rupees 62 is debited from my bank account but order was not placed. After contacting the customer care they told me that the money would refund. But still I dont recieve any refund. From [protected] i ordered this. When i get my refund...
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N
nandiraju
Jul 29, 2018
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registering a restaurant

Address: Hyderabad, Telangana

I had been chasing for registering our restaurant in hyderabad, and even provided documents to akhil reddy and a few. First the staff who has been in touch with me, was more interested in selling his advertisements, rather then registering the restaurant. Despite sending the documents, he neither responds or picksup calls from us.

This is against the base requirement of showcasing a restaurant to the customer.

Also,...
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Dinesh Khatri 0489
from Delhi, Delhi
Jul 28, 2018
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account being blocked and refund not being initiated

Address: 122003
Website: zomato.com

My account under [protected] was blocked for no reason and after following up with the team on email multiple times there has been no response.

Created a new account with [protected] and now as per order number [protected]. The restaurant has canceled the order but the zomato team is not issuing the refund for the money paid.

It has been frustrating experience for me using zomato. Pathetic customer service and lack...
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Raman Madaan
from Delhi, Delhi
Jul 26, 2018
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Resolved

not placed order, worst service ever

Address: New Delhi, Delhi, 201001
Website: Zomato.com

I have ordered pizza though zomato app but after placing order instantly I got an call from delivery boy that restaurant from where I have placed order they are denying to place order to power cut I just can't understand that if restaurant which are your partners if they can't place order then why it was showing on app place order online they have wasted my so much time and this was not sufficient for you people after that when I talked with...
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Swapnil Wickedsunny
from Delhi, Delhi
Jul 26, 2018
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zomato gold chicane

Address: Gurgaon, Haryana, 110085
Website: www.zomato.com/ncr

I have purchased zomato gold m. No: 490959, today and i havent used their services yet however there is no provision of cancellations. Its tyranny of these ecommerce companies to maraud without any arbitration rights. Neither do they mention cancellation policy/ t&c which should be published right before payments. Pfa sequential screen. Need refund....
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Asmita Shaw
from Delhi, Delhi
Jul 26, 2018
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no refund on order cancellation

Address: New Delhi, Delhi, 110062

Placed my order of chicken roll on 22nd july of value 150 rs and i paid it through my card. The amount was deducted but order was not placed. When i queried the restaurant they told me that it would be refunded but i can't find any connection on the customer support no plus the zomato chat helpline server is also not working. No amount was refunded till today. Now there is no reply from the supporting staff. The zomato is just looting money...
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Batra Nitin
from Gurgaon, Haryana
Jul 25, 2018
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order not delivered after contact again and again

Address: Faridabad, Haryana, 121002

Nitin this side. I made order at sanjha chulha restaurant in sec-19, faridabad. I pay my bill amount through paytm. I contact zomato delivery boy he told me that zomato boys are following strike so i cannot deliver any food. After that i call sanjha chula restaurant then there they asked for billing amount and some extra charges. This behavior is not good....
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S
sagar@5894
from Satara, Maharashtra
Jul 24, 2018
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zomato terminate me please join me

Address: Pune, Maharashtra, 411005
Website: zomato complaint

Sir i terminate by my area zomato office they say u are terminate by delhi office bt i cant receive any terminated letter or massage why sir... My fault is just i am placing a order by zomato app and eat.. Sir my area branch directly terminate plz sir plz rejoin me i promise after rejoin i am not placing any order... Sir i dont have dad i am a one man from my home to do job sir they directly terminate me... Mere ghr me khane ke lale ho gaye...
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Vivekraj5
from Noida, Uttar Pradesh
Jul 24, 2018
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zomato is making its customer starved to death?

Address: New Delhi, Delhi, 110005
Website: www.zomato.com

Mr. CEO,

This is to highlight as how your company is making its customers starved to death.

I order a meal today at 7/24/2018 - 2:12:41 PM with Order ID [protected]

Now it was mentioned that my order will be delivered in 52 minutes which is 3:02 PM.

I was already very hungry and was somehow managing to wait for those 52 minutes and when I didn't see any sign of the food getting delivered...
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P
Pavan NK
from Bengaluru, Karnataka
Jul 24, 2018
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the amount deducted and order not placed. the deducted amount is not refunded.

Address: 560040
Website: zomato.com

I placed order on 13th of value 191rs and i paid it through my card. The amount was deducted but order was not placed. When i queried in consumer support they said it will be refunded. But no amount was refunded till today. The same thing again happened on 17th of value 334rs. Now there is no reply from the supporting staff. The zomato is just looting money by this way from many people....
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