Submit a Complaint
Claimed

Zomato Complaints & Reviews

www.zomato.com/india
1
Updated: Apr 7, 2025
Complaints 7857
Resolved
705
Unresolved
7152
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Zomato

Recently resolved complaints

View all complaints

Most useful reviews

654
I'd Terminated
436
ID inactive, Profile verification pending
419
Background check verification failed

Featured stories

Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 378

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sandeep Vaishnaw
from Ludhiana, Punjab
Jun 25, 2018
Resolved
Report
Copy
Resolved

unethical behaviour

Address: Panchkula, Haryana, 134109
Website: zomato.com

Hello there!

I am really not getting, if you guys can't fulfill customers need then why you have this app called "zomato".
I have placed the order and then i got charged from my card & also got confirmation from subway that my order has accepted and i had wait till 40 minutes and then i got another message that "subway has declined your order" and i was like completely shocked. I was so hungry...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
ManasKmr
from Bengaluru, Karnataka
Jun 25, 2018
Report
Copy

my order is undelivered and zomato maid this as delivered

Address: Bangalore, Karnataka

Hi zomato,

I placed an order [protected] 24th june 2018 at 11:55 pm. I recived a message saying that it is delivered but the order has never came to me. I tried mutiple ways to reach customer service and found that there is only way available is to chat. I tried to chat but did not get any response. However when i kept sending some message a representative responded once and never replied after that.
What a poor customer...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Nitin.Sharma7242
from Ahmedabad, Gujarat
Jun 25, 2018
Report
Copy

amount not refunded after submitting all the proof

1) mobile no. From i received call [protected]

2) [protected]@zomato.com

Order no. [protected]

Om 15th june i ordered some food from zomato with amount of 310 rs...& at the same time amount was deducted from my account however order was not placed from zomato 1st.2nd issue when i called to the restaurant no. They said yoyr order has been dispatchee you will receive within half an hour however iwas waiting...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
RucHimanshu Gandhi
from Gurgaon, Haryana
Jun 25, 2018
Report
Copy

did not receive order - refund in my bank account

Address: New Delhi, Delhi, 110035
Website: Zomato

Hi team,
Once again i am facing same issue — did not receive order... Amount was full and payment done from card, still refunded to zomato account instead of my bank account inspite of agreement of zomato employee moreover the amount refunded is less than the bill amount.

This is really disgusting... As if dealing with so unprofessionals.

Now this is so disturbing n rediculous...

I placed...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nitin.Sharma7242
from Ahmedabad, Gujarat
Jun 25, 2018
Report
Copy

amount not refunded after submitting all the proofs

Website: www.zomato.com

Amount not refunded after submitting all the proofs

Oder id [protected]

Om 15th june i ordered some food from zomato with amount of 310 rs...& at the same time amount was deducted from my account however order was not placed from zomato 1st.2nd issue when i called to the restaurant no. They said yoyr order has been dispatchee you will receive within half an hour however iwas waiting till 2 am for my order. 3rd...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nitin.Sharma7242
from Ahmedabad, Gujarat
Jun 25, 2018
Resolved
Report
Copy
Resolved

amount not refunded by zomato

Om 15th june i ordered some food from zomato with amount of 310 rs...& at the same time amount was deducted from my account however order was not placed from zomato 1st.2nd issue when i called to the restaurant no. They said yoyr order has been dispatchee you will receive within half an hour however iwas waiting till 2 am for my order. 3rd issue finally i called at customer care to know the status of my order then they said you order was...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
subhanu roy
from Mumbai, Maharashtra
Jun 24, 2018
Resolved
Report
Copy
Resolved

unethical behavior

Address: New Delhi, Delhi, 110018
Website: www.zomato.com/ncr

Hi,

Please be advised when ever i order the food from zomato the delivery is always late. I purchased the gold membership by paying extra so that i can receive the order quickly. But, the situation remains the same, i have requested to rectify the same but it never happened. I asked for refund even my order is not delivered, there reply was wait for 15-20 minutes more even after waiting 60 minutes. I asked for a supervisor...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
masumi
from Hyderabad, Telangana
Jun 24, 2018
Report
Copy

wrong order placed

Address: Hyderabad, Andhra Pradesh, 500038
Website: www.zomato.com

Hi zotmato team,

I have order the lunch from taj mahal delite restaurant but it is delivered from the cheap restaurant which is located in secunderabad.

It is not correct from zomato company side to play this kind of business tricks.

No customer number/toll free number is working of zomato. I need to take this issue into public awareness through social media.

Very very very bad......
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sarabjeet123
from Gurgaon, Haryana
Jun 24, 2018
Resolved
Report
Copy
Resolved

order from zomato

Website: www.zomato.com

I ordered from zomato today at 12:00 noon but they didn’t delivered the order after my repeated request and after 1hr. I request them for full refund as it’s too late but they insisted me to get the order delivered & they will do the needful after delivering the order after 1 & half hour they delivered totally spoiled food & when i contacted them they immediately change & didnt refund the amount. They are harassing us & chested is with...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
gaurav santansh
from Delhi, Delhi
Jun 23, 2018
Resolved
Report
Copy
Resolved

order is not delivered

Address: 110003

My order is delivered somewhere else and the delivery boy not picking up my calls and the i go on zomato chat and the person was just apologising and after sometime he also not responded to my messages and there is no customer care number zomato when i search on google i got some but they were not working all and all it is the mistake of the delivery boy but zomato should have the protective measures for these kind of problems...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sagarchopra1992
from Gurgaon, Haryana
Jun 23, 2018
Resolved
Report
Copy
Resolved

money deducted but order not received refund not happen

Address: New Delhi, Delhi

I have ordered from zomato app on june 23rd around 8:15pm and paid the amount of rs 326.25. The mode of payment used was mobikwik.
Money deducted from mobikwik & i received acknowledgment from mobikwik but zomato said we haven't received the paymeny. I have the order number from mobikwik which can be used to track all this ztd-18-4286e7218788d.
So please help me get my refund back....
Helpful
Found this helpful?
1 Comment
Report
Copy
Y
Yogesh Jagad
from Mumbai, Maharashtra
Jun 23, 2018
Report
Copy

delivery of food

Address: Mumbai City, Maharashtra, 400054

We have order pizza from bandra street via order no [protected] dated 23/06/2018 devilvery guy name sandeep.. We have received pizza in very bad condition its really that bad we can not eat. Now both are playing blame game for deliviring of food.. Seriouly this way both are fooling the customer and earing the money.. Its such cheap way to earn money frim us? And keep us hungry? I need to raise a police complian also for this if it is possible...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rakesh Kolare
from Calicut, Kerala
Jun 23, 2018
Report
Copy

ordered food not received

Address: Hyderabad, Telangana

From: "rakesh kumar"
Date: jun 23, 2018 00:33
Subject: order: [protected]
To:
Cc:

Hi zomato,
This is a serious concern/issue that zomato need to address on priority.

I rakesh kumar, oreded the food at zomato today at 8:58pm. The order[protected], was one biryani and manchuriya from santosh dhaba resto of rupees 157.
The time is 12:30pm now that i dint receive my ordered...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
namratha swamy
Jun 23, 2018
Resolved
Report
Copy
Resolved

incomplete order delivered and no refund

Address: 560022
Website: Zomato

Placed 2 orders on zomato yesterday night. One of the orders was missing an item and initially the customer care executive told that the delivery guy will go back and collect the other item. After a while he realised he changed the tone completely and said it’s not our fault so we can’t do anything. I got one side dish and the main dish never came. After one hour of chat no resolution.. the other order also came in one hour late and was...
Helpful
Found this helpful?
Write a comment
Report
Copy
C
Chiraggupt
from Delhi, Delhi
Jun 22, 2018
Report
Copy

my order was not delivered on time, 50 minutes late and cold

Address: New Delhi, Delhi, 110026
Website: www.zomato.com

My order i'd is [protected], which was placed on 22 june at 02:20 pm and the order was supposed to be delivered at 03:03 p. M. But it was delivered at 03:54, i need a refund for the amount.
At 03:18, i got a call from the delivery boy saying that i'm near your house and when i asked him where was he, he said that don't call me again before 20 minutes as it will take time.
After repeated efforts, the food was delivered cold and...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rishi3010
from Kota, Rajasthan
Jun 22, 2018
Report
Copy

I ordered a food but the service was worst

Address: Jaipur, Rajasthan, 302021
Website: www.zomato.com

Hello i ordered some food from zomato yesterday. But the food was delayed and all the products like cold coffee become normal coffee, sandwiches were like they were the leftovers, momos were cold.
So when i said these all things to zomato they just repeated one thing that they can't do anything and they are sorry what about my hard earned money. Does it means nothing to them.

My order id was : [protected]...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Prasanna Chellakumari
from Tiruvannamalai, Tamil Nadu
Jun 21, 2018
Report
Copy

refund of cancelled order

Address: Coimbatore, Tamil Nadu
Website: www.zomato.com

Order number : [protected]
Paid using net banking
Order date : june 09, 2018 at 01:16 pm

We have ordered food for inr 207.00 through zomato in mud pot restaurant, coimbatore. The order was rejected once after the payment was done.

The amount was not refunded to our account yet. Even though we tried contacting zomato many times we haven't got proper response.

Kindly take the necessary...
Helpful
Found this helpful?
4 Comments
Report
Copy
A
Alekhya Vura
from Hyderabad, Telangana
Jun 21, 2018
Report
Copy

delivered wrong food

Address: Hyderabad, Andhra Pradesh, 500072
Website: Zomato Application

I have ordered through zomato app on june 04 2018 and paid in advance at nearly 8pm. But i received an wrong food and that too with worst taste.
I tried calling and chat with zomato people but they failed to respond me with the issue. And there even no contact number avaliable to call them right away.
When i tried the options available it is simply showing the app is out dated. Where in the app was updated already.
br...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Pandurang Galgali
from Bengaluru, Karnataka
Jun 20, 2018
Report
Copy

no response from zomato

Address: Bangalore, Karnataka, 560050
Website: www.zomato.com/bangalore

Ordered my food at 8:35pm expected delivery was 9:22pm after complaining customer care they said with in 15minutes it would be delivered but unfortunately it was not, called zomato delivery guy at 9:45 pm but he said it would take in another 20 minutes to reach him to my place. When called empire restaurant guys they confirmed that they had delivered it to zomato at 9:15pm and 10:10pm still zomato customer service replied saying another 15minutes...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
RajChalla
from Hyderabad, Telangana
Jun 20, 2018
Resolved
Report
Copy
Resolved

app said, "error in payment" and did not proceed to order but amount was debited (happened thrice)

Address: Unnao, Uttar Pradesh, 500060
Website: Zomato Application

Date: 06/20/2018 time: around 7:30 pm

I was trying to order food online using zomato.
When i selected and confirmed payment using net banking and entered all the security details,
App said, there was an error in payment. Try again!

So, i tried again twice and got the same message both the times.

And could not confirm order.

But when my bank statement shows a debit...
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy

Related businesses

Horlicks India
2.4
(82)
Lion Dates
1.3
(135)
Marico
2.4
(64)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR