Submit a Complaint
Claimed

Zomato Complaints & Reviews

www.zomato.com/india
1
Updated: Apr 7, 2025
Complaints 7857
Resolved
705
Unresolved
7152
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Zomato

Recently resolved complaints

View all complaints

Most useful reviews

654
I'd Terminated
436
ID inactive, Profile verification pending
419
Background check verification failed

Featured stories

Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 379

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
T
Tavishi Singh
from Delhi, Delhi
Jun 19, 2018
Resolved
Report
Copy
Resolved

personal service

Website: Zomato

Pathetic service everytime. My order is delayed everytime. All the zomato delivery guys are rude. Chat support isn't helping. This has been happening for quite a while now. This can't be going. They say that they will make their service better but they end up doing the sane thing. My order is usually delayed upto half an hour and this happens a lot. On a cod order they don't have change for even a 500rs note and they fight when you ask why...
Helpful
Found this helpful?
Write a comment
Report
Copy
Y
yashjn
from Jaipur, Rajasthan
Jun 18, 2018
Report
Copy

money not returned back

Address: Jaipur, Rajasthan, 302039

Sir i have order my food yesterday from your application in jaipur .
the food was late so i cancelled my orders but my payment is not returned till yet i want my money back none of your phone numbers are working i have tried all ways to connect to you through call.
payment done through paytm.
order - ZTD18295EC41CDFDB49E
Wallet txn ID - [protected]
my phone number - [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Hirali Sanghani
from Mumbai, Maharashtra
Jun 18, 2018
Resolved
Report
Copy
Resolved

poor service and customer support

Address: Mumbai City, Maharashtra, 400092

Hi, i am hirali.. I had place an order from borivali west restaurant around 8.30 in the evening on 17th june, 2018. It was supposed to be delivered at 9.31pm, but when i checked at 9.32 pm it was still in the kitchen. When i asked the status of the order, the reply came as "please allow me few minutes to get this checked and get an update." after few minutes they said "this is taking a bit-longer, please bear with me." and "you need not worry,...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mansibhatt
from Mumbai, Maharashtra
Jun 17, 2018
Resolved
Report
Copy
Resolved

zomato gold is a waste of time and money

Address: Mumbai City, Maharashtra

Zomato gold is something we pay for, so we should be eligible to use it on all of our devices. We had the worst day at ralphy’s at shastri nagar sundervan. The guy (Prabjot) blackmailed is into paying the full amount. He kept laughing at my situation and it was extremely disrespectful. Zomato gold is really bad and nobody should ever buy it. I hate zomato and the people who work for it. The waitress at ralphy’s was rude....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aditya.m
from Kalpetta, Kerala
Jun 17, 2018
Resolved
Report
Copy
Resolved

zomato food order

Address: 500008
Website: Zomato.com

As i am unable to go out for a restaurant so ordered food from zomato. After that they said your order will be arriving at this time. I just waited for one hour to get tracking of my order. Also after i got my order it is not even a little warm to eat and also it was heavily spiced and unable to eat. Then, i contacted customer service in their chat support and reported the issue which is happened then they came forward and credited me with...
Helpful
Found this helpful?
2 Comments
Report
Copy
P
Potluri Venkatabhaskar
from Delhi, Delhi
Jun 16, 2018
Resolved
Report
Copy
Resolved

we placed an order with zomato. money deducted but can't received the order

Address: Hyderabad, Andhra Pradesh

We placed an order rs. 540/-with zomato. Money deducted but can't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app...
Helpful
61 other people found this review helpful
61 found this helpful
11 Comments
Report
Copy
A
Agastya Kusum
from Gurgaon, Haryana
Jun 16, 2018
Report
Copy

company fraudulent activities

Address: Gurgaon, Haryana, 122002
Website: Zomato.com

This is a process in jindal's-zomato, these people are taking maximum advantages of employees. These 2 pathetic domestic companies are ruining the people like hell. So many people including me got terminated for no reason without paying anything. These don't have money, basic manners, basic facilities, rules and regulations etc and nothing indeed.

Please take some action, if possible remove and stop these domestic processes......
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sumana Savaram
from Kodungallur, Kerala
Jun 16, 2018
Report
Copy

charged auto renewal without proper information

Address: 500034
Website: Zomato

I subscribed for 3 months gold membership on zomato. The app was set for auto renewal, which i was not aware of. Zomato just auto renewed and charged me a fee. This is an unethical way. The app can have various settings and all of that customer cannot possibly be aware. When i requested zomato they did not take any action.263503 is my membership id....
Helpful
Found this helpful?
Write a comment
Report
Copy
T
tapadman
from Bengaluru, Karnataka
Jun 15, 2018
Report
Copy

bad quality item delivered

Address: Bangalore, Karnataka, 560094
Website: www.zomato.com

I had placed an order on the zomato platform for 3 items from hotel gowdru mane, yeswantpur, bangalore. (Order id[protected]. One of the items was a simple dish — dal fry. The restaurant is fairly close to my place.

After delivery, we found that the dal fry was old and stale. We had to throw it away. I contacted the restaurant on +[protected], told them about the bad quality dish and asked for a replacement. They told...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
anuj wadhwa
from Pune, Maharashtra
Jun 14, 2018
Resolved
Report
Copy
Resolved

cancellation of order and refund

I had ordered food at KFC through Zomato. I paid Rs 514 online for the order. After sometime the KFC restaurant at Saket called me up to tell me that my order had been cancelled because my area was out of their area of reach and the food was not delivered. When I asked them for refund, they told me to contact Zomato. Since last four days, I have sent two mails to Zomato. They say that they will revert to me earliest but no one has either...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Raghu naidu
from Bengaluru, Karnataka
Jun 14, 2018
Resolved
Report
Copy
Resolved

uncooked food delivery

Address: 560037
Website: Zomato

I ordered biryanii from moriz through zomato on 13/06/2018 and i was served with a bad uncooked food n i was starving all bight withought food and i tried to reach zomato as well as moriz buh they wouldn't respond at all and zomato doest care anything after food is served is this how u treat customers? If so i would suggest everyone never use zomato at all!! I'm goin to file a sue against the restaurant as well as the zomato....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohammed Ali dubai
Jun 13, 2018
Report
Copy

still not received order

Address: 500023

Hi i have ordered haleem and ice-cream i received haleem but ice cream still no and i can't track also. Haleem from deccan chef and chocolate cake ice-cream from masqati hyderabad india i don't receive and the amount for ice cream deducted from my credit card 19.01aed. I was using zomato services for 3rd time and this time i am unhappy if like this service how we can recommend others....
Helpful
Found this helpful?
Write a comment
Report
Copy
D
dipika vadher
from Ahmedabad, Gujarat
Jun 13, 2018
Report
Copy

online payment deducted but can't receive order

Address: 380009
Website: Zomato

I have ordered food of rs 189.75 from zomato ahmedabad jugad knights navrangpura restaurant but the order was not confirmed the payment was deducted from my account as zomato india pvt ltd zomato care didnt take any action for my refund i have mailed manier times but didn't get any response i am regular customer of zomato but now i will not use if my problem didn't get solve and i will suggest my friends too not ordering food from zomato...
Helpful
Found this helpful?
Write a comment
Report
Copy
Z
Zacku
from Chennai, Tamil Nadu
Jun 13, 2018
Report
Copy

food and money

Address: 600097

I tried placing an order in zomato but the order did not palced and i received message from bank that my balance got deducted from my bank account... I tried contacting zomato but no response from them... I want my money back and a strict action against zomato.. I messaged them to try to chat.. But no reply... Google to find customer care number and the numbers are switched off... Two hours continuously i tried phone numbers and message also......
Helpful
Found this helpful?
1 Comment
Report
Copy
R
rupeshbin
from Bengaluru, Karnataka
Jun 12, 2018
Jul 23, 2022
This thread was updated on Jul 23, 2022
Report
Copy

zomato chat support was not working , due to which I couldn't cancel the order.

Address: 560066
Website: zomato.com

I am a new user and I was using zomato for first time to order for first time . Firstly I installed and they fill all details.
Then I connected my paytm wallet to zomato and in my paytm wallet money was there.
Then i went to dominos pizza and just adding some items to cart, and at the same time by mistakenly order got paid and money got deducted from my paytm wallet and food got ordered .

But actually this...
Helpful
5 other people found this review helpful
5 found this helpful
2 Comments
Report
Copy
H
Harry Priyatham
from Hyderabad, Telangana
Jun 12, 2018
Resolved
Report
Copy
Resolved

cashback

Website: Zomato.com

This is not fair and we expect cashback in our order which they have offer.. U mentioned that there is cashback of 50rupees and there is no such thing its matter of 50 rupees and its ok for me then what about the overall customers... This made me to uninstall ur application i even asked about my cashback in the chat they said that they will refund with in 48 hrs but i didn't get any credit from u.. If once u wer lose in something everything...
Helpful
Found this helpful?
2 Comments
Report
Copy
1
120gandhi
from Noida, Uttar Pradesh
Jun 11, 2018
Report
Copy

account blocked by zomato

Address: Faridabad, Haryana, 121001

Hey they also blocked my account without saying anything. I had a order with zomtao in which packing is open and the ants around the food when i complaint they give me refund but after that day they block my account and are not replying of mails i have sent and i have try to contact customer support through another zomato account but they are saying to contact at mail. And i also have 1533 rs stuck in my zomato account.
Registered...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
S
shubh3105
from Bengaluru, Karnataka
Jun 11, 2018
Report
Copy

ordered food of 200 and got salty food, zomato gave only 50 credits

Address: Bangalore, Karnataka, 560067
Website: zomato.com

I ordered food from up dhaba restraunt, whitefield, methi chicken, lollipop and roti.
They sent the food which is completely salty and so dur to that i complained to zomato chat support and asked them to help.
I told them to take back their food and arrange replacement of that, then they sent 50 credits and telling we have done what we can do and now nothing can be done.

My complete 200 rupees is wasted and...
Helpful
Found this helpful?
2 Comments
Report
Copy
J
Jims John
from Delhi, Delhi
Jun 11, 2018
Resolved
Report
Copy
Resolved

the quality of food that was provided

Address: New Delhi, Delhi, 110088

Hi,

I tried ordering food from zomato and it failed. The quality of food that I received was not very good and I decided to report it then I thought of the trouble I'll had to go through to get this refunded or replaced and decided to throw it.

I ordered for a second time and it went well. So, I thought to order again without realizing the thought that zomato would screw it up and yes you did. The food was...
Helpful
Found this helpful?
2 Comments
Report
Copy
A
ashu_dlp
from Delhi, Delhi
Jun 10, 2018
Resolved
Report
Copy
Resolved

very urgent regarding food

Address: New Delhi, Delhi, 110067
Website: zomato.com

I have order the food for which i have paid online and order was confirmed from the zomato side. And i was waiting for the food so long.. And after delivery time i contacted the restaurant they replied that they will not deliver the confirmed order for which i have paid. Then i complaint to the zomato customer care they asked me to place another new order from other restaurant. I made the second order and made the online payment. Now they...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Star Bazaar
1.1
(155)
Bikanervala / Bikano
1
(280)
SOLO Softdrinks
1
(4)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR