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Updated: Apr 7, 2025
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Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
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Zomato reviews & complaints page 380

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W
Wruddhi
from Rahuri, Maharashtra
Jun 10, 2018
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i haven't received the order and still the app shows delivered. i paid online and the money is not refund yet.

Address: Pune, Maharashtra

I ordered dominos pizza at 7:06 pm on 10/06/2018, i haven't received the order and still the app shows delivered. I payed online and the money is not refund yet. I order from this number [protected].
Can you please make transaction as early as possible. I always happy with zomatos service but this time it is worst. I hope my complaint will solve as early as possible....
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H K Deo
from Mumbai, Maharashtra
Jun 10, 2018
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food konkan tadka served is of very poor quality even worse than footpath restaurants

Address: Mumbai City, Maharashtra, 400028
Website: Zomato

I have ordered kokan tadka non-veg combo and chicken biryani combo each rs.99/- being inspired by your advt. Leaflets “ excusive offers” today with times of india news paper. And no minimum order and no delivery charges.

However, the delivery man claimed delivery charges of rs.30/- and delivered very poor quality food even worst than sold in foot paths.

There is no mention of restaurant name nor name of...
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@Deep1234
from Hyderabad, Telangana
Jun 10, 2018
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im complaining about quality of food

Address: Rangareddy, Andhra Pradesh, 500068

I ordered biryani in zomato. After receiving my order i was a horrible experience and never tasted such worest food in my life. When i spoke to customer care executive they simple ask me to file a complaint. They are cheating customers. Pls beware of zomato. Till now no respnse from zomato customer care. So pls look into this take a proper action. So that no body will get cheated by these people...
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Amit Pujari
from Bengaluru, Karnataka
Jun 10, 2018
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I am complaining about food not being delivered

Address: 560016
Website: Zomato.com

I ordered food from empire restaurant via zomato and the executive was assigned for delivery after 1hr of placing order. Later after 2omins i get a call from zomato saying the order was damaged on the way while doing the delivery (Which i feel reason is not true) but i told them to go back to restaurant and get the replacement (Which was agreed by zomato executive) but after half an hour i get a msg saying that order is cancelled and amount...
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Sapant
from Mumbai, Maharashtra
Jun 9, 2018
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zomato services

Website: Zomato

On 9th june 2018 i downloaded your application and placed order at 12.30 pm i waw assured that order will reach in 47 minutes however even after follow up with ur chat support there was no update provided... Finally i got call from zomato at 2.30 pm that order is cancelled... That person who called was extremely unprofessional and cant speak english... Ur chat support is extremely pathetic they dont have clue about any thing... Pathetic tracking...
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Shyam sheriel
from Bengaluru, Karnataka
Jun 8, 2018
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cancelled my order after 2 hours

I ordered dinner around 8:40 pm with zomato through online payment, we waited for more than 2 and half hours. I'm keep on tracking the order and checked with the merchant they told me they were waiting for zomato delivery boy to hand over our food. After 2:30 hrs we just got an text message from zomato stating that they cancelled our order and they will refund our amount and they mentioned it might take 5-7 working day. Really fed up with...
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Pulkitpuri0588
from Delhi, Delhi
Jun 7, 2018
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poor and mentally harassing service experience

Address: New Delhi, Delhi, 110026

On 27th May I had ordered food for my guests through Zomato from a nearby restaurant. It was supposed to get delivered in 45 minutes. After one and a half hour I checked about my order through Zomato chat service but I could not get a satisfying response. 2 hours passed by, my guests and me waited for the order to come and was extreamly embarrassing situation for me. I was told through Zomato chat that my order will reach me in 15 minutes....
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Rahat Anwar
from Kolkata, West Bengal
Jun 7, 2018
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incomplete order delivered and worst customer care service

Address: Kolkata, West Bengal, 700039
Website: Zomato

Today I ordered 2 haleem from arsalan (order number [protected]). To my shock received only one. I had guest at my home for iftaar and these people put me in an embarrassing position. Worst, all they said was sorry and reverse price for 1 haleem. Is this compensation for the embarrassing situation I faced? Not to mention, I was suppose to get free soft drink with haleem which I did not receive. I am uninstalling this application and requesting...
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Amit Chamoli
from New Delhi, Delhi
Jun 7, 2018
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refund pending from zomato

Address: Ghaziabad, Uttar Pradesh, 201012
Website: www.zomato.com

I placed my order from faasos and got message for delivery in next 40 min. Which is too long time but after waiting for such long time i did not receive any information about delay.

Service is so pathetic and customer support too.

My experience is very bad which i really was not expecting.
I am giving 1 no.in review cause there is no big 0. For this pathetic service.

Kindly help me to get...
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Rajani Dhyani
from Delhi, Delhi
Jun 7, 2018
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cheesecake

Address: Gurgaon, Haryana, 122011

Last saturday i ordered a cheesecake pastry, entire ring. Delivery boy got the pastries smashed. I asked him to take the order back which he refused saying that's not our policy and asked to raise a complaint instead. Its been 7 days, forget about resolution zomato has not even acknowledged my mail. I have send them the picture. Needless to say my experience with zomato compared to swiggy or ubereats has been most pathetic. I have decided...
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Raj050254
from New Delhi, Delhi
Jun 6, 2018
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cheating by delivery boy

Address: Mumbai City, Maharashtra, 400053

I had placed an order for food with zomato [[protected]] yesterday. Delivery bill no. 8053 dated 05/06/2018 21.38 hours for an amount of rs. 612/- i did not have change; hence, i paid rs. 2000/- cash to the delivery boy who promised to refund the balance amount of rs.1388/-. This order was delivered at my above residence by the delivery boy salman zuber pwaskar (Mobile[protected] around 10.10 pm when my father was attending to his legal work...
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Suraj Mathew
from Pune, Maharashtra
Jun 6, 2018
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rude behavior and abuses from zomato employee

Address: Nagpur, Maharashtra, 440019

Just because my number was not reachable this person abused us so badly.. I would be proceeding to the legal authorities and consumer court for this behavior..
This employee called me and abused me badly also continously harsh words.. I have even complained to the restaurant regarding this arrogant behavior of this employee. This was really a disgusting and disgraceful incident.....
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VaibhavPawar1987
Jun 6, 2018
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zomato order # 1290014789 - delivery never received

Address: Mumbai City, Maharashtra, 400081
Website: www.zomato.com

I placed order on zomato # [protected].
Delivery boy called up to explain that the order has been placed to wrong location via zomato. Please go and website and ask for cancellation and the order will be cancelled.
I have the recording of the same.

I immediately emailed to zomato and they mentioned, they are looking in to it. But no response for last 3 days even after sending several reminders.
Please assist...
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Inolas
from Jodhpur, Rajasthan
Jun 5, 2018
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faulty coupon

Address: Jaipur, Rajasthan, 302016

I ordered some food from zomato where it showed ne a coupon where it was nowhere mentioned that coupon is not vaild or valid for me and when i applied the coupon code it was applied as normal coupon without any error and it showed me discount of 50% and a final price of balance 50% and further when i proceeded for checkout it dedcuted the whole amount from my balance withoyt any discount. And when i contacted to their customer care department...
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mandavya
from Delhi, Delhi
Jun 5, 2018
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deficiency in service

Address: New Delhi, Delhi, 110010
Website: www.zomato.com

My food was accepted and confirmed, and at the last minute was cancelled without a warning. I was given a call by zomato informing me that i will be immediately refunded the order amount, so i could re order. I was never given the remedy so promised. This is deficiency in service. Zomato should be punished punitively. No app after confirming your order should be able to say, that your order could not be confirmed....
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ruchika vasu
from Ludhiana, Punjab
Jun 4, 2018
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a pizza that doesn't look like one

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered one pizza on2nd june, which was totally spoilt and wasn't in a condition to eat. We had to throw it in the bin, the delievery boy dint even bother to deliver the pizza on our doorstep (Actual delievey address) so i had a word with the chat support and they only apologised but couldnt process a refund. So i called the restaurant manager and what i was told by them is, its the delievery boy who messed up, even after insisting on carrying...
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Eers Iax
from Chennai, Tamil Nadu
Jun 3, 2018
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no refund for online order

Address: Chennai, Tamil Nadu, 600094

Hi

Zomato was running up a hyped up marketing at chennai last week countering uber eats and swiggy

Thought would give it a try, ordered some evening snacks on may 20, everything went well till the order was completed online, then an endless wait for the restarunt french loaf to confirm the order.

30 minutes of wait with no cancellation option order, zomato cancels the order citing, 'delivery boys...
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Siddu Vivek
from Bengaluru, Karnataka
Jun 2, 2018
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refund not received yet

Order id : [protected] order from behrouz biryani... And date 31/05/2018

First my order was successfully received and confirmed in the website so i assumed everything was right and then i received a call from restaurant saying that one of my orders was not served that day so i told him to cancel the order and then i contacted zomato customer help chat he said i would receive the refund in 24-48 hours and he was late in responding...
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Rashmi Niks
from Bengaluru, Karnataka
Jun 2, 2018
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late delivery and delivery boy is not picking up the call

I have placed an order from shanmukha, bengaluru of amount 294 at 1:10pm and expected delivery time was 1:44 pm today 2nd june, 2018 and this order was delivered to me by 2 30 pm. I tried calling zomato helpline more than 10 times to either cancel the order or know the status of order. I have also called resturamt and they confirmed that it has been already collected by delivery boy long back. I am completely disappointed with this service.br...
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Samrak
from Mysore, Karnataka
Jun 2, 2018
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late delivery and poor customer support

Address: 560092

I have ordered domino's pizza through zomato. It was a late delivery. When i contacted zomato customer care saying i still not received my order they told will call to domino's and confirm after a while they came back and told we are not reachable. I tried my own to call domino's, domino's person informed it's on the way and they were sorry about late delivery hence they gonna refund the money from domino's end. When i told the same to zomato...
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