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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 380

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K
Kawasaki Care
from Bengaluru, Karnataka
May 29, 2018
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unhappy with delivery

Address: 560078

My order no. [protected] its showing delivered its suppose to delivered on 2.18 pm now time almost 4.00 o'clock but i haven't received my order
Kindly ensure that my has been placed and got the msg with deliver person name called manikntan, i tried calling him but still not reachable couldn't contact him, plz provide a right information about the order and kindly contribute the service provide immediately my question is why you are...
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Service Bangalore Kawasaki
from Bengaluru, Karnataka
May 29, 2018
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order showing delivered but its not delivered

Address: 560078

My order no. [protected] its showing delivered its suppose to delivered before 2.18 but nw time 3.07 but i haven't received my order
Kindly ensure that my has been placed and got the msg with deliver person name called manikntan, i tried calling him but still not reachable couldn't contact him, plz provide a right information about the order and kindly contribute the service provide immediately...
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M
mahesh bagasariya
from Vadodara, Gujarat
May 29, 2018
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money deducted but order not placed

Address: Ahmedabad, Gujarat, 382350
Website: Zomoto application

Hello sir/mam.
First of all zomoto required a toll free helpline number.
Second one is im place a order to dominos pizza in new50 offer. Than after order is complete an payment done than suddenly i'm seen to your payment is decline or not completed.
But main problem is a 109 rs. Debit in my account so what can i for you so credit my money in my account.
So plz reply me fast other wise me note a fir to on zomoto...
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V
varun_agarwal
from Mumbai, Maharashtra
May 29, 2018
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annoying ads

Whenever i open youtube app, i see zomato ad every 2nd or 3rd video i visit. These ads are annoying when i want to watch an educational video. Whenever i open the yotube app in my phone, i see zomato ads everytime i visit a 2nd or 3rd video. These ads are everywhere. The ads are annoying and i don't even have an option to skip the ads. So i have to waste 5-10 sec everytime a zomato ad is coming....
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P
Pankaj Rana 11
from Anta, Rajasthan
May 29, 2018
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not giving full cashback inspire being new customer

Hi
I had ordered two biryani worth of 448 from zamato. I was eligible for new50 promocode but due to some reasons customer care guy said you please order your food and we will compensate for that. But later on i got only 100 z credit only inspite of 250z credit as per the customer care guy. And later on they are saying we can only give you 100 z credit. I need a responsible answer from you guys and need compensation for the loss. br...
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S
sandiee
from Delhi, Delhi
May 28, 2018
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fake reviewer found

Address: New Delhi, Delhi

Zomato is the foodie's guide to food ordering. Rather its ordering made easy. But the ratings on zomato for any particular eatery in town is too misguiding and biased. I find lots of fake reviewers posting fake reviews simply to pull down an eatery. Ultimately it becomes too difficult for the end user to order as the decision mostly depends on the restaurant rating. Hence really good restaurants serving good food suffer in the hands of fake...
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Arkita
from Chennai, Tamil Nadu
May 28, 2018
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online payment.

Address: New Delhi, Delhi
Website: Zomato

I had ordered food from shagun restaurant situated in hudson lane, north delhi and i paid with my card. However, the order wasn't placed for a very long time and the money was deducted from my account. I had to cancel the transaction eventually. Kindly look into this as soon as possible. The similar thing had happened with another cafe called cake bake shake. I just want my refund....
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Sunil Budania
from Chandigarh, Chandigarh
May 28, 2018
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undelivered order after payment

Address: Jaipur, Rajasthan, 302021
Website: zomato.in

I ordered food on 27 may 2018 at 11:23 am (Order no - [protected]) and prepaid the amount by paytm but it hasn't been delivered yet even after 24hrs.
The status shows that it has been delivered but restaurant staff is denying any order from zomato and that no one came for picking up the meal.
Sort out my problem asap. I am very unsatisfied with the service and if no action is taken from your side, i will take legal actions....
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B
Bikash Rajak
May 27, 2018
Nov 7, 2022
This thread was updated on Nov 7, 2022
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rejoin

Address: Kolkata, West Bengal, 700091
Website: ZOMATO

I m getting joing msg but mr pallav sir telling me that no u r not rejoing and i m not doing and bad think check sir... I think we r not human and office staff r also behave like we r not delivery boy the r thinking that me and my friends r dog office staff r treat like that...in salt lake en 9 9th floor sec v kolkata 700091
Pallav sir /sayantan /avijit this people's r doing lots off harassment to delivery boys if you not believed...
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N
Navpreet.kaur04
from Punch, Jammu and Kashmir
May 27, 2018
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order was failed and money was deducted but didn't receive my refund it has been a month

Hi i had made an order on zomato but it got failed due to some gateway error... And my money was deducted from my account. I haven't received any message or any email notification regarding the order money refund... I shared this issue with customers care agents... They first ensured me that i will get back my refund in 5-7 business days... I waited that long... Didn't receive and then i contacted them again... Then they said u will get that...
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Sushil Parab
from Mumbai, Maharashtra
May 27, 2018
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food not received but money deducted

I order from zomato at 10.30pm on 26th may 18 from rivayat hotel powai and paid online money for that but i didn't receive any order after 2 hours i contact to hotel they said they dispatched the order. Hi there!

Here is the sms i got

You just made a successful payment of rs. 503.10 at zomato online ordering
For future reference, your order id is ztd3d-18-f556b7c456a....
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K
Kawasaki Care
from Bengaluru, Karnataka
May 26, 2018
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order confirmed but not delivered

Address: Bangalore, Karnataka, 560078

Hello im very unhappy with your service today bcz i was orderd twice one they rejected and one more time they confirmed but i was waiting for delivery its was showen on order 1-03pm but nw 1.32 still m not received & im also called the restaurant guy he told me parcel ready but delivery guy rejected to collect my parcel. M question is if he not ready to deliver thn y he confirmed me if he rejected i was go with some other site...
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Shrabani Guha Biswas
from Bengaluru, Karnataka
May 26, 2018
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not getting food and order showing delivered

Hi team,

I have observed from since a long time that zomato delivery service has been worst day by day. You guys do not have any customer care support and whenever contacted on chat support those guys are just good for nothing. I believe zomato is just paying them for good for nothing. Now if i come to the delivery part my last order is showing as delivered wherein i havent recieved my order neither any update from zomato....
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K
kr.gaurav.raj32
from Dharwad, Karnataka
May 25, 2018
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rejected delivery after 2 hours

Address: 560065
Website: Zomato

I ordered from d-zaprino on zomato at 8pm. They confirm the order and the delivery boy is out. I call and talk to him. He says he is coming in half an hour. At 9.20pm i contacted chat service. As soon as chat service went to check the details of my order, my app showed order was rejected because there was no one to deliver.
I was refunded but the order was cancelled at 10pm after all the chat and now i couldn't order anything from...
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A
Amit Gawri
from Delhi, Delhi
May 25, 2018
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worst delivery with zomato

Address: New Delhi, Delhi, 110075

Dear sir/madam

I am writing this mail with lot of frustration and anger because this is the 3rd time in a row it has happened that i have ordered the food from zomato and i didn't get it... Everytime time there has been lame excuse from zomato which sounds really stupid because i am unable to believe that how can a professional company respond with the idiotic reasons...

You can check my records available in...
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C
chepuriranjit
from Mumbai, Maharashtra
May 25, 2018
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money deducted and showing order delivered but not received the order

Address: 560034
Website: www.zomato.com/bangalore/order-food-online

I order from kebab magic restaurent from zomato in benguluru. Igot the message like order delivered but not delivered. Money deducted and order not delivered and showing order delivered in app. No customer care numbers are working and chat support also not working they looted my money. I called many time but no response not working any number. Help me please me...
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Sahitya Chandra
from New Delhi, Delhi
May 25, 2018
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order rejected after 1 hour when delivery time was just 10 mins left

Address: Gurgaon, Haryana
Website: Zomato

I ordered from pre pizza it was estimate time for 64mins and after 1 hour i received a call saying that they can not deliver to my place as it doesn't comes in third area.. And their customer support very poor they don't know how to talk to their customer and zomato have no supervisor this time in moin (7:00am) hahaha... And no help it's not first time i faces this issue.. But more zomato.. One of the worst food provider in market... Pathetic...
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P
Pritam patel
from Noida, Uttar Pradesh
May 25, 2018
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they not refunded my money... tolerate

Address: New Delhi, Delhi, 110007

I ordered from chalte firte momos kamlanagar (Zomato) bt after 1 hrs that was cancelled by chalte firte momos owner... Due to their own problems... That order was 232 rs done by my debit card pf bank of baroda on 13th may... Bt they not refunded my monet yet.. When i contact with zomato customer care they have only one response that is please wait for nxt 24 hr and nothing......
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P
Pragati Prasad
from Delhi, Delhi
May 24, 2018
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bad quality of food

On 24th may (1:54pm), i ordered 2 chicken rolls, 1 chicken popcorn and 1 paneer hot garlic roll from roll mania via zomato. About an hour ago, those who had the above food for lunch felt uncomfortable and pukish. Later, they fell sick and vomitted the content.
I would request to take some action against it and would also request for the refund of my amount (Now that 3 people's medical bill will be more than what was spent....
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A
Akshay Khullar
from Bengaluru, Karnataka
May 24, 2018
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didn't give me the proper food and took my money as well

Address: Bangalore, Karnataka, 560068

So i order food from box8 restaurant from zomato these people gave me salty food and it was cold too and i already paid for the order and when i asked them to either replace my food or refund my amount they didn't do anything and just gave 67 credit for which i paid almost 280 rs and they didn't reply properly after that and restaurant said there was no call from the zomato end these people are trying to make a. Fool out o[censored]s nothing else...
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