Claimed

Zomato Complaints & Reviews

1
Updated: Dec 25, 2024
Complaints 7829
Resolved
704
Unresolved
7125
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Zomato reviews & complaints page 382

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sia 03
from Tamluk, West Bengal
May 16, 2018
Jan 25, 2023
This thread was updated on Jan 25, 2023
Resolved
Report
Copy
Resolved

zomato blocked my account

Address: Kolkata, West Bengal, 700060
Website: Zomato

Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please...
Helpful
86 other people found this review helpful
86 found this helpful
24 Comments
Report
Copy
L
lastbench
from Kumbakonam, Tamil Nadu
May 16, 2018
Report
Copy

service

Address: Chennai, Tamil Nadu, 600056

Im from chennai i owe a restaurant was keep on trying to register my register with zomato... I have tried them to contact them in all ways but didn't getting response, they don't even have a proper constumer care number, they don't even have office in chennai... How to contact them? If there is any way to contact them plz let me know or mail me @ [protected]@ymail.com or contact me [protected]

I want to register my restaurant...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
ruben123456
from Visnagar, Gujarat
May 16, 2018
Report
Copy

bad quality food received

Address: 380007

I ordered from zomato on may 12 2018 i order thick shake one vanilla shake and another was kaju draksh shake then i paid online. After i received food 40minutes after i got thick shake like water and straw was also like normal cold drink. I was so embarrassed in front my family. Then i contacted with zomato and they where just apologing me. But i need refund and i felt like i was cheated that that day. Hated zomato service so ridiculous....
Helpful
Found this helpful?
2 Comments
Report
Copy
G
Gev Sidhwa
from Mumbai, Maharashtra
May 15, 2018
Report
Copy

order delivery / order id: 1550430675

Address: Pune, Maharashtra, 411028

I placed my order at 12:31:04pm and it is now 1:52pm and i have still not received my order... My office lunch break is over thanks to the delivery boy/rider (Vinod sadhu kharat [protected])... He does not even have the courtesy to pick up my calls... Is this zomato's level of customer service??? I want my order canceled and my online payment made for this order (Rs. 250/-) refunded please....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
sashwat ghai
from Nagar, Rajasthan
May 15, 2018
Resolved
Report
Copy
Resolved

the customer support refused to help

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.zomato.com

I have ordered food from a local restaurant named 'be bukhadd'. The restaurant failed to deliver my food. After a couple of hours and patiently waiting for the restaurant i complained to zomato. I requested the support team to arrange a call back for me. The team bluntly refused to arrange for a call back. After several request the team stopped responding and asked me to have a good day.

I responded with the line that i am...
Helpful
Found this helpful?
1 Comment
Report
Copy
H
hrudaya143
from Chennai, Tamil Nadu
May 14, 2018
Report
Copy

food bills without gst details

Address: 560103
Website: www.zomato.com/bangalore/al-khansah-bellandur

Ordered food through Zomato from Restaurant Al Khansah Bellandur Bangalore of Amount of Rupees 5000 and i supposed to reimburse the amount from office by submitting the Bill.

Since the Bill doesn't have GST details from the restaurant i am not able to claim the same from Office. Followed up with them for last 15 days but they are not giving any proper respsonse....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sumaiah Jameer
May 14, 2018
Resolved
Report
Copy
Resolved

refund for food cancellation

Address: 560094

Hi team,

On 12/05/18 evening around 7.30 i have ordered kfc through zomato. Due to some inconvenience order cancelled by kfc restaurant. However payment of 533.98rs made through zomato which is not been refunded yet.

I tried calling zomato customer care +[protected] &[protected] and the recording says sorry number doesn't exist.

Ref no[protected]...
Helpful
Found this helpful?
2 Comments
Report
Copy
M
Meenutanvi
from Hyderabad, Telangana
May 13, 2018
Report
Copy

cash back

Address: Hyderabad, Andhra Pradesh, 500083

I was first time ordered food through zomoto by using credit card. I entered the promo code new50. But i didn't get any offer. My order id is [protected]. So please check and revert.

Payment summary
Order id: [protected] date: 13 may, 2018
H. No 9-31/15 s. V nagar road no 6 nagaram near vijaya hospital
Butter naan (3 x ₹30) ₹90
Paneer butter masala (1 x ₹210) ₹210
Taxes ₹15
₹315br...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rushi Solleti
from Anakapalle, Andhra Pradesh
May 13, 2018
Resolved
Report
Copy
Resolved

amount deducted from my paytm wallet

Address: Hyderabad, Andhra Pradesh, 500088
Website: Zomato application

Hi team,
I have tried to place order from my zomato account but when we reached the payment page system showed "webpage unavailable" even though amount got deducted from my paytm wallet but we are received any message that our order had confirmed

Please look into this and transfer our money back to my wallet.

Thanks
Rushi...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ajay001995
from Delhi, Delhi
May 13, 2018
Resolved
Report
Copy
Resolved

price scams and adding extra money

Address: 110019

I have ordered cake from creme n crisp through zomato. When called the creame n crisp they said price is included gst that is half kg cake is of 400₹. Now zomato charged me 400+72 (Gst). When spoke with zomato they said it is restaurant concern but restaurant said its zomato matter because they have prices including gst. Also delivery man didn't gave me the bill from creame n crisp. Zomato is running a scam and frauding people. Also ordering...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sam cool
from Mumbai, Maharashtra
May 12, 2018
Report
Copy

refund related

Address: Mumbai City, Maharashtra, 400709

They have policy for refund amount in 5-7 days but it's now two weeks my refund was not initiated.
I had made two orders which was declined by zomato clients and amount got deducted it need to be refund in 5-7 dyas as per the policy of zomato but they are not returning back my amount.

Worst services ever received from any food services.
Please get it resolve, i am struggling with financial problem....
Helpful
Found this helpful?
1 Comment
Report
Copy
A
asamanta29
from Kolkata, West Bengal
May 12, 2018
Resolved
Report
Copy
Resolved

delivery never given on time

Address: Kolkata, West Bengal, 700136
Website: Zomato

I am getting fed up ordering from zomato. Past 4 orders consecutively not delivered on time. They take money and didnt deliver on time. Completely harrasing the customer.
Today its more than 1.5 hours, didnt get delivery. Zomato quality is degrading day by day. Please refund all my money. I have lost faith and trust in zomato. I will ask my family and freinds not to order from zomato and also i will post in facebook....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
maxs8007
from Pune, Maharashtra
May 10, 2018
Resolved
Report
Copy
Resolved

i paid extra for wheat base but received order with maida base. customer support unhelpful.

Address: Pune, Maharashtra, 411028

I ordered a paneer tikka warp with whole wheat base but i received a wrap with maida base. I expo ain't the situation to the chat person and she contacted the restaurant for the same. But the restaurant is saying that they have send whole wheat based warp only but i received the maida wrap. Now the chat person is saying that the restaurant confirmed that the warp was with whole wheat base so we cannot do anything and this won't happen again.....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vishwodhari
from Chennai, Tamil Nadu
May 9, 2018
Report
Copy

service of choking staff

Address: Ernakulam, Kerala
Website: Chicking

I went to topumpady chocking by 9 and placed the order till 10:20 they did not provide food when i asked 2, 3 times they told it will be ready in 5 mins finally after loosing my patience i have asked them to cancel the order without any apologies from the store manager he told ohk. After that i travelled all the way from topumpady to mg road they were enough staff staring at us and only after 10 mins they came to take the order is this the...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Ruturaj Chavan
from Chennai, Tamil Nadu
May 9, 2018
Resolved
Report
Copy
Resolved

not get refunded from zomato

Address: Pune, Maharashtra

I have ordered from Zomato at 8/05/2018 at 1:00 noon. I have completed my payment via Paytm wallet but it shows the message that "something went wrong and your order is not placed. Please try again later". But money had deducted from my wallet . After complaining at customer service they replied that it's payment gateway failure and your money will get refunded in 24 hrs. It's more than 24 hrs and my money hasn't refunded yet.
It was...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Neeravi Pandian
from Bengaluru, Karnataka
May 9, 2018
Report
Copy

paid amount but not delivered food not get cash return

Address: 560103
Website: zomato.com

I have ordered food through zomato at 6-5-2018. Food is not available at that time which is ordered. They said they have write to zomato to return money. Till now i didn't get my money.in my account it's showing food delivered. But i didn't get my money. I have complained 2 times via gmail. Till now it is not resolved. The hotel member said that they have written to zomato....
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Rradhey
from Delhi, Delhi
May 8, 2018
Report
Copy

about the insensitivity of zomato towards customer.

Address: New Delhi, Delhi, 110007

I order domino's pizza via zomato on 8 may 2018. My friend had an asthma attack and so i had to rush him to the hospital. I tried cancelling the order but your chat support was taking forever to open and when atlast it opened. I urged them to cancel the order for i was already on way to the hospital and unable to receive the order but your chat correspondent dint even care. It costed me 866 bucks and i did'nt even got the order. I would like...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
Mrrinal Dev
from Patna, Bihar
May 7, 2018
Report
Copy

money deducted twice and order not received

Address: 400097

I have ordered from kareem's restaurant, goregaon east mumbai branch through zomato app from and have paid the amount of rs 487.50 but at the very last moment my order has been cancelled and i haven't even informed about it. When i have contacted the customer care (Worthless and irresponsible) and then only came to know that my order has been cancelled. This is the second time my money is deducted and order not received in the very last moment....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
subho mishra
from Delhi, Delhi
May 6, 2018
Resolved
Report
Copy
Resolved

transaction failed money deducted but not reverted yet

Address: Kolkata, West Bengal, 700001

Hello
This is to inform you that, on 26 april 2018 two times tranasaction failed automatically when i was ordering food from zomato, and payment has been deducted from my account (Two times rs 5131.50) and they havent credited yet.
I have tried customer care but they are unreachable always.

A/c[protected]

Txn date : 26 april 2018

Txn amount : 5131.50 + 5131.50 (2 times)...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Anirban P
from Mumbai, Maharashtra
May 6, 2018
Resolved
Report
Copy
Resolved

non delivery/ poor assistance/

Website: Www.zomato.com

I have ordered food at 10pm and waited for it to get delivered but the delivery never happened. Delivery boy didn't picked up the call and the web chat available made me wait for sometime stating the delivery is going to be made in 10min times but later informed that they are cancelling it as don't have delivery boy! Surprised to know the deliver guy left from restaurant as informed by web chat zomato but suddenly there was no delivery guy!...
Helpful
Found this helpful?
1 Comment
Report
Copy

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR