Submit a Complaint
Claimed

Zomato Complaints & Reviews

www.zomato.com/india
1
Updated: Apr 7, 2025
Complaints 7856
Resolved
705
Unresolved
7151
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Zomato

Recently resolved complaints

View all complaints

Most useful reviews

654
I'd Terminated
436
ID inactive, Profile verification pending
419
Background check verification failed

Featured stories

Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 374

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
naren wakode
from Delhi, Delhi
Jul 24, 2018
Report
Copy

food order cancelled by delivery boy: order id: 1486748981 dtd.23.07.2018

Address: New Delhi, Delhi, 110086
Website: Zomato App for food

Hi! I am narender kumar bearing contact no. [protected]. I had placed order for food through zomato, and food was to be supplied by shahi naan wala, paschim vihar. Order was confirmed having order id: [protected] dtd.23.07.2018. I received a call from zomato (Land line no.[protected], at 20:06 pm, and the person informed me that my order is being cancelled because at about 8:30 pm, delivery is not possible in my locality. I guess an ordinary...
Helpful
Found this helpful?
Write a comment
Report
Copy
1
126373
from Gurgaon, Haryana
Jul 23, 2018
Resolved
Report
Copy
Resolved

online payment deducted but order was not delivered

I placed an order on july 23, 2018 from zomato and payment has been done from my bank account and the order was not delivered because rider said zomato tracking application was not taking otp so order could not picked from the outlet and cannot proceed further... Now, i am trying to contact zomato helpline but all the numbers are currently unavailable or not reachable...
In moral :- still, customers are suffering from these kinds of...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vidhu P Nair
from Noida, Uttar Pradesh
Jul 23, 2018
Resolved
Report
Copy
Resolved

online payment and order was not delivered

Address: New Delhi, Delhi
Website: www.zomato.com

I made an order on july 16, 2018 on zomato (Reference no. Othpg[protected]http www zomato com new delhi), amount rs. 467.85/- has been deducted from my bank account and the order was not delivered. Today it's 6 days and no amount has been refunded to me. I am trying to contact zomato but the numbers (+[protected] shows on zomato's website is not reachable....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohan Dhondaley
from Bengaluru, Karnataka
Jul 23, 2018
Report
Copy

payment not received

Address: Bangalore, Karnataka, 560023

Hi team,

Please be informed we have not received the payment between 8th june 2018 to 26th june 2018. Our restaurant id is 60110. We are following up with our area manager but the issue is not yet resolved. Please let us know to resolve this issue.

Note-kindly find the attachment for the same.

Thanks
Savjis roll n biryani
[protected]
[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
krishna sai prattipati
Jul 22, 2018
Resolved
Report
Copy
Resolved

zomato worst food services

Address: 500032
Website: www.zomato.com

Getting very worst services from zomato everytime.
Shame on zomato and the entire team who are providing the worst services.
They don't know how to respond and how to behave with the customers.
They are simply telling that we can't do anything and cutting the call.
The food is worst and also wrong food, sometimes cockroaches are in it.
Many more concerns are there with zomato and they are not abl to resolve...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
DEe KonviCt
from Gurgaon, Haryana
Jul 22, 2018
Resolved
Report
Copy
Resolved

order cancelled without my permission

Address: New Delhi, Delhi, 110046
Website: Zomato

I ordered some food through zomato they gave me a waiting period of 40-50 minutes to reach the order at my home but after a one hour when i checked my order there are no any delivery boy picked my order yet and they cancelled my order im so hungry at this time and i don't have more money to reorder any food how they could be so irresponsible what the # service r u providing to us.....
Helpful
Found this helpful?
Write a comment
Report
Copy
T
tanayshah397
from Ahmedabad, Gujarat
Jul 22, 2018
Resolved
Report
Copy
Resolved

order now

In my phone promo code is not applying only. Order now option is also not coming in any of the restaurant. It is not accepting orders from any restaurant and telling that promo code is not available for cash on delivery and in other phone it is not there that promo code is not available for cash on delivery. Please make the changes. My friend has ordered so many things from it...
Helpful
Found this helpful?
Write a comment
Report
Copy
I
Ishwer Jat Singh
from Adur, Kerala
Jul 21, 2018
Resolved
Report
Copy
Resolved

not responding

Website: Zomoto

First time I had order from wasteste app zomoto I don't want to use this app again no one is responding to me .delivery boy told I dint got any order from my side my name then how I got his number from zomoto I had spoke to hotel manager he told he is not responsible for that speak to coustomer he told and he drop the call reddy's kitchen I dint got any coustomer number in use then I want to no who is responsible and you will refund my amount...
Helpful
1 other people found this review helpful
1 found this helpful
3 Comments
Report
Copy
A
Ashish Ahuha
from Jaipur, Rajasthan
Jul 21, 2018
Report
Copy

rider was rude and after waiting for 2 hours food not delivered

Address: Jaipur, Rajasthan, 302017

My name is neelesh, I ordered a food from zomato and my order number was [protected], after paying a amount to restaurant by net banking when I contact to share rider details with me to guide a rider about my location, I called zomato rider Mr Vishnu meena and his first response was I am not understanding your location you can cancel your order.

I was shocked to listen such a rude and unprofessional response but I still request...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kapil14
from Gurgaon, Haryana
Jul 21, 2018
Resolved
Report
Copy
Resolved

rude behaviour by zomato customer care executive

Address: New Delhi, Delhi, 110063
Website: Zomato.com

I received incomplete order. I mentioned this to zomato customer care executive through the app. The executive's name is Sandeep. His behaviour towards me was very rude. He didnt have the basic etiquette to talk to customer. There should some strict action taken against him. He kept showing arrogance which is quite in the screenshot of the chat which i have attached herewith. Plz take some strict action against him....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shubham Pandey12
from chennai, Tamil Nadu
Jul 20, 2018
Resolved
Report
Copy
Resolved

bad order delivered :1504389596 & late delivery also.

Sir

Hi i ordered item from zomato i received not properly cooked shawarma roll & order was delivered late also.i complaint regarding this to customer support but they are not helping & they only say this will not be repeated again but everytime they use to say but this time i cant accept same line. Kindly refund my amount & take strict action against zomato.

Best Regards,
Shubham Pandey...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sivass
from Manuguru, Telangana
Jul 20, 2018
Resolved
Report
Copy
Resolved

I complaining about food which I ordered from zomato

Address: Hyderabad, Andhra Pradesh, 500098

I ordered food from zomato which was delivered bad smell and full of masala in biryani which there was no white rice in biryani i immediately contact the zomato about the concern that the food is not eatable at all but they people are not providing any appropriate resolution i told him that pick up the food and initaite my refund but they are not giving any response at all. Please don't trust these online food ordering apps they are making...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ankit12e
from Bhopal, Madhya Pradesh
Jul 20, 2018
Report
Copy

account block

Address: Indore, Madhya Pradesh, 452015

My zomato account is blocked from zomato registered email I'd Ankitpral.[protected]@gmail.com
Zomato close my account and I have 1500 rupees in my zomato wallet my money not refund to me zomato block my account and money both zomato fraud with me and don't give me my money back and not access my account zomato is bed company. I checked many people complain against zomato from same problem...
Helpful
Found this helpful?
Write a comment
Report
Copy
C
Chetna pathania
from Jaipur, Rajasthan
Jul 20, 2018
Resolved
Report
Copy
Resolved

zomato blocked my account without any prior notification

Website: www.zomato.com

[Resolved] Zomato — zomato blocked my account



1 Review

Si

Sia 03 on May 16, 2018

Submit a Complaint

Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
riyaz@7399
from Surat, Gujarat
Jul 20, 2018
Report
Copy

cancelled the order without any issue and asking to wait for 7-14 days for refund

Address: 380001
Website: Zomato.com

I ordered some food from hotel lotus park ahmedabad, food was ready as per the manager but due to laziness of delivery person to deliver in rain he asked to cancel the order by giving silly excuse of flooding
whereas delivery man traveled from the delivery area to the hotel to get my number and to just ask to cancel the order from myside after wasting my time of about 44 mins
i paid online now zomato is asking to wait about...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vipul Prakash
from Chennai, Tamil Nadu
Jul 19, 2018
Report
Copy

refund of failed transaction

Address: 600089

I ordered the food item from santrupti chennai and the transaction got failed ..and the amount got debited from my bank account even though the transaction failed..then again I tried through the same card and the payment was done..so I was charged two times for the same order with only one being successful..please check through this and ensure that the amount is refunded.
Order no. [protected]...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Jigyasa2929
from Mumbai, Maharashtra
Jul 19, 2018
Resolved
Report
Copy
Resolved

improper delivery of order

Hi.
The last two orders that I had placed with Zomato really got me disturbed. I placed an order for momos, which when delivered, were cold and drenched in water. Another time, the delivery boy switched my order with somebody else's, . When I called and complained to the restaurant concerned, they said they would deliver pasta to me and I would only have to pay the difference between the previous order and the later one. Instead, when...
Helpful
Found this helpful?
4 Comments
Report
Copy
L
llndwn
from Delhi, Delhi
Jul 18, 2018
Resolved
Report
Copy
Resolved

transaction.

Address: Pune, Maharashtra, 411014

18/7/18
I placed an order from “Chili’s american grill and bar” restaurant in viman nagar, pune from the zomato app worth 682 ruppees. The transaction of the same went through from my debit card and i even recieved a message from the bank for the success of the transaction to the app. However, the restaurant did not get the money and therefore did not accept the order, leading to the cancellation of the order, despite having...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Rajiv Rath
from Padampur, Odisha
Jul 18, 2018
Resolved
Report
Copy
Resolved

regarding restaurant home delivery

Address: Khordha, Odisha, 751024

Sir/mam I am Rajiv Satapathy the owner of Hunger Station feeling Sry to tell u that it's been now 10 days tht I hv submited all the documents for to tie up for home delivery bt not a single response frm ur side.I hv also tlkd with Mr. Prateek and he told me tht it will be max mndy bt nw it's wed nthng hppnd... So hw could I wll b sure tht it wll be done on exact date.. Please do care of this mail and I'm waiting for ur reply.. ✉ King.[protected]@gmail.com...
Helpful
Found this helpful?
3 Comments
Report
Copy
S
sonu shergill
from Karnal, Haryana
Jul 18, 2018
Resolved
Report
Copy
Resolved

abuse language used by cmr care executive

Address: 160036

Im ordred last night 9.30 pm on zoomato. Delivery boy reached near my home and call to me but the mean time my mobile sw.off . and im looking the delivery boy and said pls give the order they said your phone sw off because of your order cancelled. And say talk to cmr care executive and cmr care executive not listen ing and your order is cancelled .you prepare new order and im said my reliative at home pls deliver the order but they no listen...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Mondelez India Foods / Cadbury India
2.8
(1685)
Bangalore Cake Shop
1.3
(8)
Pizza Hut India
1.7
(2693)