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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 374

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H
Harleen Kochhar
from Mohali, Punjab
Jul 15, 2018
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zomato asking me to cancel the confirmed order

I have placed order for subway today . The order is confirmed but the zomato staff is calling me to cancel the order as they are not carrying cash to pay to subway .

So why the cash on delivery option is available . This is a harassment to the customer, after half hour of confirmed order I am getting such call .

If you can’t provide proper service then why are u taking orders .

Highly disappointed...
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Lpn
from Pune, Maharashtra
Jul 15, 2018
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refund of payment

I have ordered from zomato app from Blue Nile hotel camp pune. Payment is also deducted but hotel is saying that the have not received any order. Can you please assist to get my amount refund. How this can be happen while zomato is famous app for food delivery. Please do something on it and help me to get my money back. And also improve the payment method and delivery methods....
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Rupal Durgule
from Bengaluru, Karnataka
Jul 15, 2018
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order placed but zomato unable to sent to merchant

Order placed on Zomato
My order id [protected]
Order to Hammered Exchange, NEW BEL Road
Date placed : 15Jul18

Zomato website shows order sent to restaurant with green circle and awaiting confirmation. After it was 5min. approx. for confirmation i call Hammered exchange restaurant number given on Zomato against my order. No response from Hammered exchange over call and it used to get disconnected. I started...
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Kumar 619
from Mumbai, Maharashtra
Jul 15, 2018
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refund of amount for the deduction of amount by paytm

Address: 500074
Website: Zomato

I have ordered food in zomato at 13 July night and amount 123 Rs. paid through paytm and amount debited from paytm but didn't get any confirmation message.. So again made an order with COD payment by your delivery boy Ramini Someshwar Rao([protected]) has delivered but amount which i have paid by paytm not refunded..i have order I'd which i have paid..I want my refund.....
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R
rajanmanohar@gmail.com
from Chennai, Tamil Nadu
Jul 15, 2018
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refund pending complaint - zomato

Address: 600049

Hi,
I have ordered 3 food item from zomato app in my father's mobile and I have received only 2 item out of 3 food item so I contacted the zomato support person and he said that the amount will be credited within 4 or 5 days for the missed item but it's been a week passed already still I didn't receive the amount.
Ordered Mobile number is [protected]
Name Manoharan

Kindly do the needful to get my refund...
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Purva Sandel
from Pune, Maharashtra
Jul 14, 2018
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refund for the money deduction from canara bank

Address: Nagpur, Maharashtra, 440025

I ordered from Zomato on the date[protected] from (Cafe Durga) my order did not get confirmed but my money was deducted the amount was 85/- (eighty-five rupees). I had ordered it from the Zomato App around 3 pm in the afternoon, kindly check into the matter as soon as possible. Please consider it as a request. Would be waiting for your response

Thank You...
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Amit Raske
from Mumbai, Maharashtra
Jul 13, 2018
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zomato amount debited from account without confirmation of order

Address: Mumbai City, Maharashtra, 400059

I ordered in Surya Lunch Home from zomato. I did the payment through my debit card, Rs 270 got debited from my account. An error occurred while ordering and no order number and no confirmation msg received. The order was not placed but I lost my money.
I did not get my money back and customer care number not connecting.
Don't trust zomato... Pathetic service...
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Aßhishek Joshi
from Gurgaon, Haryana
Jul 13, 2018
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delivered bad quality food

Address: New Delhi, Delhi, 110035
Website: Www.zomato.com

I ordered food from zomato which was delivered burnt and overcooked i immediately contact the zomato about the concern that the food is not eatable at all but they people are not providing any appropriate resolution i told him that pick up the food and initaite my refund but they are not giving any response at all. Please don't trust these online food ordering apps they are making money by delivering unhygienic food to its customers.
Order...
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M
mansir311
from Bengaluru, Karnataka
Jul 12, 2018
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deducted extra money for my order

Address: Bangalore, Karnataka, 560102
Website: www.zomato.com

I had ordered from KFC and total bill was 283 Rs. Zomato had provided me a coupon after applying that coupon the total amount showed 165Rs on screen. When i make the payment i get a message from bank saying 283 rs is deducted. When contacted customer care they say they dont know why it happened and cant help.

I dint expect zomato to cheat like this. Will never ever order again from zomato and also will spread this message to...
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Tamrakar Neha
from Ojhar, Maharashtra
Jul 11, 2018
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I am a pure vegetarian and ordered veg food and was delivered nonveg rice and I ate it mistakenly

Address: Hyderabad, Telangana, 500008

My friend ordered schezwan veg fried rice and veg soup for dinner From zomato app, restaurant name- Shalimar sweets & bakers as he was hosting a dinner for us. I am a pure vegetarian and food delivered to us was chicken fried rice . Since i wasnt aware i ate and found it had chicken pieces. It has totally Shattered my sentiments as a pure hindu.

Earlier on 2nd july this same incident happened and i didnot get any revert on...
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S
Shrey Aggarwal
from New Delhi, Delhi
Jul 11, 2018
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fraudulent transaction activity

Website: www.zomato.com

Hi Team

I have purchase zomato gold today at 1799.

However when you app is stating 1686 on the transaction page.

You have deducted 1799 from paytm at the time of transcation.

It is fraudulent activity that showing something and charging something from the customer.

I really regret taking it.

Please look into this matter

Membership ID:...
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M
Mohanav
from Chennai, Tamil Nadu
Jul 11, 2018
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money deducted but order not yet placed

Address: Chennai, Tamil Nadu, 600080

I ordered on zomato on 09/07/2018 and tried paying through lazypay and it wss giving me error code like "100". When checked the lazypay account could see more than 6 transactions where amount got credited to zomato which was confirmed by customer care of lazypay but last order i placed was on 5th July and my mobile number associated with zomato is [protected]...
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Anjali Barot
from Vadodara, Gujarat
Jul 9, 2018
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amount debited from account without confirmation of order

Address: 380015

I just ordered two pizzas in la pinoz from zomato. I did the payment through my debit card.Rs 195 got debited from my account but there occurred an error in order confirmation . The order was not placed but I lost my money. My money wasn't payed back to me. When will I get my money back? I tried it twice and my money was debited once. If you can please look into it....
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Reena Victor
from Noida, Uttar Pradesh
Jul 9, 2018
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wrong food delivery service very bad

Address: Mohali, Punjab, 160071

Today i was order my food shahi paneer with naan combo from Laajwab sector 47 chandigarh but i take order 3.30pm tawa roti and daal from arora food this very hygienic for health. I am not happy with your service and i was contact with them they are not pick my call.swiggy company give me very good service. your service very bad this is my order no [protected]...
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Anand Mohan Thakur
from Gurgaon, Haryana
Jul 9, 2018
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quality of food supplied on 9.7.2018

Address: 122001

Ref ; order no [protected]

sub : complaint

we are sorry to inform you that the order supplied today vide order no as mentioned above was so bad that we could not able to use it and the whole order was got wasted.
We tried to contact the shop name " janaab" located in gurugram, dlf phase 4 but unfortunately they didn't responded in positive manner and rudely asked us to contact the zomato who is the simply...
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I
ikiki
from Noida, Uttar Pradesh
Jul 9, 2018
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not confirming/delivering food order in spite of full payment by credit card

Address: Jaipur, Rajasthan, 302019

I booked an order for food delivery on 8th July at Jaipur through ZOMATO APP and made payment by Credit Card bu Zomato did not confirmed /delievered my food order even though amount is debited from my Bank Account. The display on my mobile was BAD GATEWAY. Zomato should refund my amount and apologize. This is freaud. How it is possible to not deliever order when payment is done.
Request early resolution...
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sugeen siva
from Chennai, Tamil Nadu
Jul 9, 2018
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money deducted

Address: Chennai, Tamil Nadu, 600017

One of the poor service ever had in my life that too in a international company worst servers and worst customer support there is no customer respect and they won't bother if anyone is leaving from Zomato if I ask they says I can't do anything now I lost my money if I ask to give back they said it will take a week to reflect iam posting this in all social medias no one should be cheated....
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M
meet777
from Gurgaon, Haryana
Jul 8, 2018
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delayed order delivery with wrong item

Address: New Delhi, Delhi, 110035

I ordered 3 items in zomato with order number [protected]
On sunday 10 pm
My order was expected to be delivered on 10.30 or by max 10.40
My order was delivered at 11.30 and that too had a wrong item
I tried comunicate the same to zomoto but their behaviour was just too un professional
They didnt have answers to my questions and were not even replying.
I attached screenshots with the comlplaint where...
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Dheeraj Mann
from New Delhi, Delhi
Jul 7, 2018
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I asked them to watch matter of a product I ordered but they cancelled my whole order

Address: New Delhi, Delhi, 110040

I have ordered food from hungry house narela, through zomato..
Restraunt called me that they are unable to deliver one thing which they asked me to deliver a little bit late..
I just asked zomato to watch the matter..
But they initially cancelled my order atall.
Tjis is very wrong behaviour of zomato.
Bc chutiyapa company h doob marna chahiye inko.....
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TusharPuri
from Delhi, Delhi
Jul 7, 2018
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blocked my account

Address: 122003
Website: www.zomato.com

Two days ago i ordered from Zomato and the food delivered to me was poorly packed and badly handled during delivery and hence got spilled pretty badly. I sent an email to Zomato with pictures of my order to avail a refund. At first Zomato refused the refund but somehow managed to get it later. The following day ZOMATO BLOCKED MY ACCOUNT and has been unresponsive to my emails ever since. I requested a call back, and wrote numerous emails....
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