Submit a Complaint
Claimed

Zomato Complaints & Reviews

www.zomato.com/india
1
Updated: Apr 7, 2025
Complaints 7856
Resolved
705
Unresolved
7151
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Zomato

Recently resolved complaints

View all complaints

Most useful reviews

654
I'd Terminated
436
ID inactive, Profile verification pending
419
Background check verification failed

Featured stories

Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 377

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shreyasaluja
from Bantval, Karnataka
Jul 2, 2018
Resolved
Report
Copy
Resolved

cheap behaviour of employees!

Address: Bangalore, Karnataka, 560052

I have been very annoyed at one of the restaurant people who behaved in a very unprofessional manner towards me.
I had ordered food from "five star chicken" (not very sure of the restaurant name) at "rajajinagar" at about 3:55 A.M. It initially said the delivery was due at 4:44 A.M.
However, when i called the restaurant number mentioned (at about 4:42 A.M.) the man said he wanted me to send a whatsapp location...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SHEIKH ZUBER
from Bhopal, Madhya Pradesh
Jul 2, 2018
Report
Copy

refund request.

Address: Jaipur, Rajasthan, 302002
Website: Www.zomato.com

Order #[protected]. It was supposed to be delivered at 2:26am but it reached my place after 2:40am. Y u have delivery time on orders i[censored] cant adhere to it. I contacted chat to inform hem about the same and requested refund multiple times for refund of the delivery fee. But it was denied. I requested for escalating it to the supervisor, denied too. They are ignorant and i dont know what customer service mean to them. This is not the first...
Helpful
Found this helpful?
3 Comments
Report
Copy
M
msatyam850
from Mavoor, Kerala
Jul 2, 2018
Resolved
Report
Copy
Resolved

bad and rude customer service

Address: 500084

I wanted a refund for a poor quality food and also late delivery. Customer service was rude and unresponsive. They did not refund. I'm taking this to court. Pathetic service. Its been two days now and the response is the same that we can't do anything.. I'm a treat member of zomato and they still don't care. They are just looting your money. Never recommended zomato even to my enemy.. Cheats. Frauds. Loots.. Don't deserve to be in food delivery...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
amalnair7
from Hyderabad, Telangana
Jul 1, 2018
Resolved
Report
Copy
Resolved

worst food delivery experience

Address: Hyderabad, Andhra Pradesh, 144032
Website: Zomato

I ordered food from zomato and it took an hour for them to atleast respond to this. After an hour i got a message that the food got delivered. And when i contacted zomato, they connected me to the delivery guy and he ws literally shouting and abusing me and he disconnected the call. The reason he told me ws that he asked my building security and he said this address is wrong which is crap, i asked my security about the same and he dont even...
Helpful
Found this helpful?
1 Comment
Report
Copy
K
KumarMahesh86
from Bengaluru, Karnataka
Jul 1, 2018
Resolved
Report
Copy
Resolved

food not delivered and not taking liability for it.

Address: 560098
Website: www.zomato.com/bangalore

I had ordered food from zomato website dated[protected] under their exclusive offer scheme from the restaurant "atithi". Restaurant has accepted the order by 1:45 pm and was supposed to be delivered by zomato at 2:22pm which consisted of vegetarian meals bearing price of 59 rupees and it was assigned to their delivery executive and he went near restaurant as well, i checked on the status upon reaching home at 2:10 pm and it was still in kitchen...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Racheet
from Mumbai, Maharashtra
Jul 1, 2018
Report
Copy

complaint

Address: Mumbai City, Maharashtra, 400004

My account [protected] [protected]@ymail.com is blocked by zomato for no reason
I had 40 credits in it
I want my account to be unblocked

They are not even replying to my mails just ignoring. Alo they have not provided any phone numbers
Please me through this
I advise you to penalise them heavily and take strict action as they have suspended my account without informing me...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sunny dhika
from Delhi, Delhi
Jun 30, 2018
Resolved
Report
Copy
Resolved

took order and money they declined at night

Address: Gurgaon, Haryana, 122001
Website: www.zomato.com

I order food. They have taken order and debited money from my account. Later declined the order said no delivery guys available. Told to send money back i am hungry it's night time. They refused to refund money at that time and refused to send the food also. I told to send me from your end or give me money. I didn't have the money. Chat support services refused. They didn't help at all. I didn't have food on that night. Very poor services...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shree Shanmuga
from Bengaluru, Karnataka
Jun 30, 2018
Resolved
Report
Copy
Resolved

complaining about to get my refund

Address: 560074

Warm greetings to one and all. I just ordered today (30th june 2018) online through zomato using the new50 offer. I selected sai baba restaurant in bangalore and i ordered. When i made payment for it it was telling something went wrong and the order was not placed but apparently money was deducted from my bank. I tried calling u r hotlin customer care numbers but none fail to pick up my call. Pls thereby help me to refund my money of rs....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Prageet Gupta
from Kota, Rajasthan
Jun 30, 2018
Resolved
Report
Copy
Resolved

delivery guy misbehaved and no response from customer care

Address: Jaipur, Rajasthan, 302017

We ordered our food from zomato at 10:15pm and the delivery guy called us at 11 pm. Not only did he talk rudely over the phone as we were giving directions, but also clicked delivered from his side. When we contacted customer chat support, they took a long while just to give us our refund back leaving us without food at 11:50 pm. Almost all the outlets are closed now and we are left hungry.
The rude behavior of the delivery guy and...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
NituSingh08
from Chikhli, Gujarat
Jun 29, 2018
Report
Copy

wrong delivery

Address: Vadodara, Gujarat, 390007
Website: Because in chat support there was no proper response.

I am highly dissatisfied with zomato services. I ordered 2 paneer sabji, 8 butter tandoori and chicken biryani and dum biryani. Order no is [protected].

What i have received is 16 tandoori rotis and 2 box of corn sabji. My team was eagerly waiting for food. They are disappointing with me just because of your work order.

This kind of services will never lead your organization. Tried to upload photos of order but...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
ROOPA KALA
from Bengaluru, Karnataka
Jun 29, 2018
Report
Copy

incorrect order delivered.

Address: 560072

Hello team,

Wrong order has been delivered by sri ayodhya veg today we ordered
Veg special combo but we have been provided with chinese combo.

This is the wrost service provided, can you kindly help us on this.

What for we are paying our hard earned money to get what vendor wishes,
Disgusting customer service.

Need immediate assistance.

Regards, br...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
satya768
from Delhi, Delhi
Jun 29, 2018
Resolved
Report
Copy
Resolved

wrong order, zero customer satisfaction

Address: New Delhi, Delhi

Zomato wants the serve food as per their choice. I placed my first order for gulab jamun and received kheer. When complained on chat, agent just said take item money back denied for any kind of compensation for inconvenience. And self claimed number 1 food order organization do not have the option to escalate issue to senior, great. Worst experience, zero customer service....
Helpful
Found this helpful?
1 Comment
Report
Copy
A
AbhiRawat
from Delhi, Delhi
Jun 29, 2018
Report
Copy

account blocked

When i placed an order today. The food i received was very poorly packed and it was leaking. I called the delivery boy and he agreed that the packing was poor and it was restaurants fault. On that i complaint to the chat support, they on confirmation with the delivery boy refunded my amount.
After sometime when i checked my account to place an order the account was blocked. I tried to contact on [protected]@zomato.com, none replied.
My...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Joginder Brar
from Chandigarh, Chandigarh
Jun 27, 2018
Report
Copy

order not delivered by zomato but system showing delivered

Address: Panchkula, Haryana

I have ordered my food today wd order no. [protected] from zomato app at 9:28pm and payment deduction done from paytm order delivery time was 10:03 pm but order not delivered on given address by zomato. As per zomato customer care order was delivered to wrong address by delivery boy so amount will refund you. Is this solution for customer? You spoiled some one evening and asking for refund.. Kindly take corrective action otherwise i will post...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
karanefcy
from Hyderabad, Telangana
Jun 27, 2018
Resolved
Report
Copy
Resolved

delivered wrong/different order

Address: Hyderabad, Telangana, 500062
Website: www.zomato..com

Today i ordered kfc for my son's birthday, for the wednesday spl meal for rs/ 665.70+33.33+34.96=733.99 pack for which i got the discount of 150 (Used coupon june 30), so i paid 583.99 rs, which should contain beverage choice.. - pepsi pet
10pc hot crispy - 10 pc hot & crispy`
10pc hot wings - 10 pc hot wings*,

So this is the way customers are cheated, this needs to be resolved....
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nina Kapoor
from Chennai, Tamil Nadu
Jun 26, 2018
Report
Copy

zomato cheats people and shows peoples order delivered when its not

Address: Thane, Maharashtra
Website: zomato

On 26th june'18 i placed an order with zomato - order no - [protected]

It was supposed to be delivered in an hours time and post 2 hours i still dont get my order and on the app its shows that my order is delivered. After fighting with the agent on chat support they get to know (Zomato) that my order has not been delivered and the process the return but this is not right after waiting for more than an hour i dont get my order...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rohit Sav
from Mumbai, Maharashtra
Jun 26, 2018
Resolved
Report
Copy
Resolved

rotten food delivery

I ordered chicken biryani from restaurant captain cook, bhandup west mumbai through zomato online. The food delivered was smelling like dead rat. The chicken had a foul smell and was rotten. I requested zomato to take back the order and refund my money back but zomato denied my request and advised me to adjust with the food this time... I am surprised how can one suggest someone to consume rotten food....
Helpful
3 other people found this review helpful
3 found this helpful
1 Comment
Report
Copy
V
Vikush
from Faridabad, Haryana
Jun 26, 2018
Report
Copy

cheating and harassment

Address: Faridabad, Haryana, 121002
Website: ZOMATO ORDER

Nsmaste
My name is vimal kumar and my number is [protected] yesterday 24june2018 i placed order on zomato at 8:40 pm and they cancelled it after 10min then i order back again then they call me and i change my order and they place my order at around 9pm and delivery time was 9:35pm bhut when when i call delivery boy he sain tr is no order tn i chat they said order is reaching and they change the delivery boy but after 1 hr there is no...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sonu20009
from Batala, Punjab
Jun 25, 2018
Resolved
Report
Copy
Resolved

regarding the deficiency of service

Address: Jaipur, Rajasthan
Website: zomato

Hi zomato,

I placed an order 25th june 2018 at 10:05pm. I recived a message saying that it is delivered but the order has never came to me. I tried mutiple ways to reach customer service and found that there is only way available is to chat. I tried to chat but did not get any response. However when i kept sending some message a representative responded once and never replied after that.
What a poor customer service...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sandeep Vaishnaw
from Ludhiana, Punjab
Jun 25, 2018
Resolved
Report
Copy
Resolved

unethical behaviour

Address: Panchkula, Haryana, 134109
Website: zomato.com

Hello there!

I am really not getting, if you guys can't fulfill customers need then why you have this app called "zomato".
I have placed the order and then i got charged from my card & also got confirmation from subway that my order has accepted and i had wait till 40 minutes and then i got another message that "subway has declined your order" and i was like completely shocked. I was so hungry...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

RailRestro
1
(74)
PepsiCo India
2.9
(953)
Robinsons Fruit shoot
1.1
(9)