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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 381

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M
mahavir prasad1
from Gurgaon, Haryana
May 24, 2018
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payout not given

Address: Gurgaon, Haryana, 121003
Website: CONSUMER COMPLAINTS

I'm working in zomato as a delivery boy and i did a order of rs.186 on 12th may 2018 i paid this amount to merchant and that order was cancelled due to customer not accept that order order number [protected] same i complaint to zomato customer care they raised ticket no 1263614 and say amount will credit in my account within 48 hrs but 12 days passed away amount not credit and no body ready to help me in zomato,,

Second concern...
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Vastram Hyderabad
from Hyderabad, Telangana
May 24, 2018
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I m complaining about the service

Address: 500081
Website: Zomato

I have ordered the food from zomato yesterday night 10:30!
The order was very quick.

I have ordered for chicken biryani for which i have received some masala rice where immediately i have approached the customer service team through chat and informed that i have been given wrong order and the orders food is als rotten.
Upon taking my issue they have just denied my issue.
They were very impolite and brought...
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K
krishna sai prattipati
May 23, 2018
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not refunding the amount

Address: 500032
Website: www.zomato.com/hyderabad

Order id: [protected]

I have ordered the food in zomato and paid the extra charges for extra quantity, but they provided me worst service. The food quantity is not even equivalent to the normal charge but i paid extra amount for extra food also. And also the food got cool down completely then whats the use of delivery charges..
They did chat with me for continuous more than 2 hours..
I facing issues like this repeatedly...
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abhi201001
from Noida, Uttar Pradesh
May 23, 2018
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account got blocked.

Hello sir/mam,
Zomato account registered email [protected]@gmail.com

My zomato account got blocked without any reasons and also they aren't responding to my mails, their call support is not picking the call and chat support is also not working.

I want my account to be unblocked as soon as possible because i have money in my wallet and i want them back....
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Shweta Gupta Goyal
from Chennai, Tamil Nadu
May 22, 2018
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delivery and customer care service response

Address: New Delhi, Delhi, 110007
Website: Zomato

It is highly disappointing to inform you about the my experience with the delivery boy and the customer care executives on chat... Kindly revert back on my mail id for a detailed explanation of the problem.

I was charged double for my order as the delivery boy cheated with me and then I called customer care number but as always no connection occured then I started chat help there the customer care executive on the chat defended...
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nagakishore.karri
from Hyderabad, Telangana
May 22, 2018
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offer code applied but not deducted offer amount in online payment

Address: Hyderabad, Andhra Pradesh
Website: www.zomato.com

I ordered biryani on 20th may in cart page new50 coupon are applied and amount will be deducted but when i'm making online payment they are deducted total amount including offer code applied amount. I send 2 emails to zomato team but they never replied to me. I chatted with customer team they said we are initiated the offer amount it will reflect in 24hours in your zomato account but i didn't get.

Order number : [protected]...
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Prashanth_r5
from Bengaluru, Karnataka
May 22, 2018
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false promises and caused lot of inconvenience

Hi

I have been a zomato customer since from quite a long time and also a zomato gold member...in recent times zomato is not keeping up their words... I order from zomato and order gets cancelled or rejected and no one bothers call me to inform the same and where is the money i paid for the order???.
So far no updates my money is not returned and also it's so embarrassing that i have recommended zomato to all my friends...
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Kirans Recipe
from Delhi, Delhi
May 21, 2018
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complaining about poor customer service and delivery

Address: New Delhi, Delhi, 110015
Website: Zomato App

I am writing this with deep regret. This is the second time I'm facing an issue with zomato. Last time there was a significant piece of glass in my food when I ordered from Wah Ji Wah through Zomato. But, keeping Zomato's reputation in mind, I didn't appealed to the consumer court because one of my family members could have been injured seriously.
The customer care assured me that care would be taken in future and I won't face any...
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Krishna Kamal Dev
from Delhi, Delhi
May 21, 2018
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food non delivery

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

My order # [protected] did not get delivered. Why zomato apps shows that it got delivered??? I have paid rs 325 via paytm. I want my money back... I have ordered food from the tandoori kitchen sector 22 noida, & the restaurant did not know that i have order the food.. Disgusting.. I need my money back as soon as possible.. Pls contact me immediately for resolution.....
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shaily pastor
from Vijayawada, Andhra Pradesh
May 20, 2018
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didn't get food and it is showing that it's delivered

Address: Hyderabad, Andhra Pradesh, 500016

I ordered food from zomato. I didn't get my food till now and in order tracking it is showing it got delivered. I msg customer service and every time they messeged me that delivery boy is on the way when i called that delivery boy he said i cancelled that order long back. There is no coordination between customer service people and delivery boy. I make the payment online and it is already 11 in the night. And for girl its not possible to...
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Sreekar Varma
from Bengaluru, Karnataka
May 20, 2018
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worst delivery services

Address: Bangalore, Karnataka, 560037
Website: www.zomato.com

They need 60 min to deliver for 1km. If we ask for refund they won't give. Please take some action on them. Dont order in zomato. They are very bad and they will say we are unable to contact with restaurant. Customer care service is also very bad. For every message they will ask this message is helpful really worst no response from them and they are asking for review....
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mohit.1455
from Gurgaon, Haryana
May 20, 2018
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charge money with fake promises

Address: Bangalore, Karnataka, 560025
Website: www.zomato.com/bangalore

Hi i took zomato treat subscription in which they server treat with order from treat member restro, and they charged once for it. I did the same but didnt recieved the treat when ordered from freshmenu. I ask the customer care person on chat, he said sorry restra is not picking up the phone and we cant do anything. I asked about his name, his name was sourabh and he jus disconnected the chat, when i asked to transfer the chat to sup, he denied...
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Shuba99
from Bengaluru, Karnataka
May 20, 2018
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food spillage

Address: 560022
Website: Zomato app

Hello, we ordered dinner from main land china - orion mall yesterday through zomato food delivery.
Date - 19th may 2018,
Order id - [protected].
One item vegetables in thai green curry - cost 495 - spilt more than 2/3rds before it could be delivered to us by the delivery person. The delivery person said he requested the restaurant to tape the container but the restaurant was busy and they didnt do it. He and i spoke...
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Anshul1011
from Mumbai, Maharashtra
May 19, 2018
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unethical summary

Address: Ahmedabad, Gujarat, 382424

I have ordered a food from dominos through zomato app of rs.1313 today on 19th may 2018. They have accepted the order and started cooking in the kitchen as per order status.

Later on i got a call from dominos that they can’t deliver the order because it’s out of range and they cancelled it. The store manager (Devang singh) of dominos 4dsquare mall in ahmedabad didn’t talk properly and i was amazed this is the customer...
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19/5/2019:, 1835 hrs
Order number: [protected]

The order was placed through zomato app, restaurant accepted order and gave a call to me straight informing it cannot be delivered with in the said time and will take 01 hour more. I informed to cancel the order and informed to support team of zomato through chat support. They told me to wait till the time mentioned on app which was 19:2. I informed them that the restaurant...
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Ancy Reji
from Angamali, Kerala
May 19, 2018
Jun 10, 2023
This thread was updated on Jun 10, 2023
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incomplete payment

2times money is deducted but still payment is incomplete and i didnt gt my stuff. I done my payment at 1:30pm and i also i gt trnstation id from bank. I done payement through zomato app and my payement mode isaxis net banking. Kindly do it needful. Is it is refundable or not. The money goes to account while i order pizza from pizzahut in inorbit mall whitefeild...
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Shirin Rana
from Delhi, Delhi
May 18, 2018
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refund not done

I had made an order last week from cakes and creams of 500 rupees. The payment gateway failed. However the amount was deducted from my debit card. I had lodged a complaint previously and was asked to wait for a week. But even now i haven't received the refund. Please return my money. Your service is very poor and i am sure that will never order anything from zomato...
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Rakshit Verma
from Siliguri, West Bengal
May 18, 2018
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providing incorrect information

Website: zomato.com

I ordered food from Biryani Blues. It was supposed to reach me at 2:00 pm. When I complained regarding that, the chat support asked for 10 to 15 mins more. At 2:15 again the order wasn't delivered. When I enquired they told me to wait a little more. It finally arrived at 2:30.
The delivery guy was of Biryani Blues rather than Zomato.
It was notified by Zomato around 1:30 that my order had left the restaurant. The delivery guy...
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P
pujviv
from Surat, Gujarat
May 18, 2018
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refund for 3 'payment failed' transactions

Address: Ahmedabad, Gujarat, 380015

I have not received my refund of the amount deducted from my account for the orders which were not completed because of payment failure due to some error at your site.
Three consecutive transactions failed and amount was debited from my account. Transactions were made on 17/5/2018
For first transaction which failed, rs 560 were debited,
For second transaction which failed rs 410 was debited
For third transaction...
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Vijay Movva
from Hyderabad, Telangana
May 18, 2018
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delivery

Address: Hyderabad, Andhra Pradesh, 500072
Website: Zomato

The delivery guy comes to my appartment gate and tells me that zomato does not deliver food to doorstep. When i contact customer service, the response i get is "the delivery guy refused to deliver food to your doorstep" and these people charge for delivery. If i had the energy or interest to go all the way down, could i not just hop on a bike n go get food myself? I know i was lied to by the delivery guy. But the customer service does nothing....
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