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Zomato Complaints & Reviews

www.zomato.com/india

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Updated: Apr 7, 2025

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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Zomato reviews & complaints page 381

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Address: Indore, Madhya Pradesh, 452001

Website: Zomato and Domino's

I ordered pizza from domino
Delivery expected was 10:30pm and after long waiting on 11:05pm i received text your number was unreachable... When i called back to this number they asked your guts didn't allow to enter n delivery boy was waited there for 20 minutes.. Actually there is no gate keeper.. And attitude of responding person was totally unprofessional
They neither talk about delivery aur refund if order cancelled... Or...

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Address: 500007

I am from hyderabad near habsiguda. On 31st may 2018 at 8:51pm i placed an order with a mod of payment cod, after 10 mins i received a confirmation that i will be receiving my ordered food by 9:36pm. At 9:45pm the delivery boy called me and asked me to cancel the order as the restaurant is not accepting the order but how come if zomato is confirming that the order has been confirmed then how they can now tell me to cancel from my end. At...

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This is the worst service i have ever faced!! You people purposely cancel the order and loot all money. I have been asking cc personal to have a call arranged from higher authority but they did not.

I believe a serious fraud activity is going on in this zomato. I placed orders twice on the same day and both got cancelled.

I request you to contact me asap...

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Dear sir/madam,
Since last several months i am getting calls from people asking for a restaurant white fumes sector 48 gurgaon.
The callers say that my number is given on zomato white fumes address.
My number is [protected]... And it has got nothing to do with white fumes since last many years.
Please remove the my number from there immediately.
Regards...

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Address: 560068

Website: Zomato.com

These people provided me with food which a human can't eat and they took my money and didn't gave me the refund and said a no to me directly and the customer service guy was really rude to me this is very wrong on their i would request everyone to never order. From zomato
These people are looting the customers here and providing with the worst service
Possible...

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I ordered food and found a small metal object in it.. I did not eat it then after a bite because obviously i was not sure if it will be safe to eat or hygienic
Zomato guys wasted my 3 hours and sent same repetitive messages.
I asked for refund of that particular item and not for entire order. But they did not give me. Instead they were just wasting my time by calling restaurant at midnight when it was closed.
I want to...

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Address: 411016

I have place three orders on three Consecutive days from chaitany parathas. first two orders were good but todays (29th May 2018) order. I have ordered Italian stuff paratha and veg biryani from chiatany biryani italian stuff paratha was good but veg biryani was awefull and not cooked properly and unfortunitely need to throw it in dustbin beacause i cant give it to other also i expect refund for this order and improved quality of food in...

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Address: Jaipur, Rajasthan

Website: Zomato

Not provide the ordered food and also not give the credit promised by zomato as apology.
I ordered food on 15 may and zomato send me following message-
''Your order from Krisspy Bites has been picked up by our runnr LOKESH KUMAR GAUTAM ([protected]) and will be reaching you shortly. You can use the link https://runnr.in/s/3sm9oz to track your order.''
After that my order was not availed me and zomato send me following...

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Address: 560078

My order no. [protected] its showing delivered its suppose to delivered on 2.18 pm now time almost 4.00 o'clock but i haven't received my order
Kindly ensure that my has been placed and got the msg with deliver person name called manikntan, i tried calling him but still not reachable couldn't contact him, plz provide a right information about the order and kindly contribute the service provide immediately my question is why you are...

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Address: 560078

My order no. [protected] its showing delivered its suppose to delivered before 2.18 but nw time 3.07 but i haven't received my order
Kindly ensure that my has been placed and got the msg with deliver person name called manikntan, i tried calling him but still not reachable couldn't contact him, plz provide a right information about the order and kindly contribute the service provide immediately...

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Address: Ahmedabad, Gujarat, 382350

Website: Zomoto application

Hello sir/mam.
First of all zomoto required a toll free helpline number.
Second one is im place a order to dominos pizza in new50 offer. Than after order is complete an payment done than suddenly i'm seen to your payment is decline or not completed.
But main problem is a 109 rs. Debit in my account so what can i for you so credit my money in my account.
So plz reply me fast other wise me note a fir to on zomoto...

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Whenever i open youtube app, i see zomato ad every 2nd or 3rd video i visit. These ads are annoying when i want to watch an educational video. Whenever i open the yotube app in my phone, i see zomato ads everytime i visit a 2nd or 3rd video. These ads are everywhere. The ads are annoying and i don't even have an option to skip the ads. So i have to waste 5-10 sec everytime a zomato ad is coming....

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Hi
I had ordered two biryani worth of 448 from zamato. I was eligible for new50 promocode but due to some reasons customer care guy said you please order your food and we will compensate for that. But later on i got only 100 z credit only inspite of 250z credit as per the customer care guy. And later on they are saying we can only give you 100 z credit. I need a responsible answer from you guys and need compensation for the loss. br...

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Address: New Delhi, Delhi

Zomato is the foodie's guide to food ordering. Rather its ordering made easy. But the ratings on zomato for any particular eatery in town is too misguiding and biased. I find lots of fake reviewers posting fake reviews simply to pull down an eatery. Ultimately it becomes too difficult for the end user to order as the decision mostly depends on the restaurant rating. Hence really good restaurants serving good food suffer in the hands of fake...

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Address: New Delhi, Delhi

Website: Zomato

I had ordered food from shagun restaurant situated in hudson lane, north delhi and i paid with my card. However, the order wasn't placed for a very long time and the money was deducted from my account. I had to cancel the transaction eventually. Kindly look into this as soon as possible. The similar thing had happened with another cafe called cake bake shake. I just want my refund....

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Address: Jaipur, Rajasthan, 302021

Website: zomato.in

I ordered food on 27 may 2018 at 11:23 am (Order no - [protected]) and prepaid the amount by paytm but it hasn't been delivered yet even after 24hrs.
The status shows that it has been delivered but restaurant staff is denying any order from zomato and that no one came for picking up the meal.
Sort out my problem asap. I am very unsatisfied with the service and if no action is taken from your side, i will take legal actions....

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Address: Kolkata, West Bengal, 700091

Website: ZOMATO

I m getting joing msg but mr pallav sir telling me that no u r not rejoing and i m not doing and bad think check sir... I think we r not human and office staff r also behave like we r not delivery boy the r thinking that me and my friends r dog office staff r treat like that...in salt lake en 9 9th floor sec v kolkata 700091
Pallav sir /sayantan /avijit this people's r doing lots off harassment to delivery boys if you not believed...

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Hi i had made an order on zomato but it got failed due to some gateway error... And my money was deducted from my account. I haven't received any message or any email notification regarding the order money refund... I shared this issue with customers care agents... They first ensured me that i will get back my refund in 5-7 business days... I waited that long... Didn't receive and then i contacted them again... Then they said u will get that...

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I order from zomato at 10.30pm on 26th may 18 from rivayat hotel powai and paid online money for that but i didn't receive any order after 2 hours i contact to hotel they said they dispatched the order. Hi there!

Here is the sms i got

You just made a successful payment of rs. 503.10 at zomato online ordering
For future reference, your order id is ztd3d-18-f556b7c456a....

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Address: Bangalore, Karnataka, 560078

Hello im very unhappy with your service today bcz i was orderd twice one they rejected and one more time they confirmed but i was waiting for delivery its was showen on order 1-03pm but nw 1.32 still m not received & im also called the restaurant guy he told me parcel ready but delivery guy rejected to collect my parcel. M question is if he not ready to deliver thn y he confirmed me if he rejected i was go with some other site...

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