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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 383

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S
Sameerkhanna
from New Delhi, Delhi
May 5, 2018
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order online

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered food from this app for yum yum south resturant, noida. After confirming on app i get a call from resturant that they cant deliever my order after 30 minutes of accepting it.
Asked them why so some server issues and all which i could not understand
I dont know whom should be blamed, app or yum yum south

Still showing my order in process
Pics attached...
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prateek0001
from Delhi, Delhi
May 5, 2018
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subway order already opened, delivery boy with no identification of zomato

Address: New Delhi, Delhi, 110007
Website: zomato application

1) order received 1hr late.
2) delivery boy rude behaviour
3) delivery boy with no identification of zomato
4) my order was opened before delivery

All details including delivery boy picture and food received pictures with zomato chat service is with me and feel free to contact me on my registered email id
They are taking money online and with zero customer support...
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U
ukuriph
from Bengaluru, Karnataka
May 5, 2018
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short shipment and non payment

Address: 560076
Website: zomato

This is ref. To my order number [protected] today morning. Order was placed on may 05/2018 at 8.43 am for a value of rs. 387.50. I got the message that order is confirmed. But when order was delivered one item (Poori) was missing. I contacted your chat centre for refund of my money that i paid through paytm. They replied after quite some time stating that they have given a credit of 260 (I don't know why is 260, because poori bill amount is...
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B.S.Prakash Rao
from Hyderabad, Telangana
May 5, 2018
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request to refund my amount due to food haven't delivered me.

Address: Hyderabad, Andhra Pradesh

Respected sir/madam,

Myself b. S. Prakash rao from hyderabad, yesterday we had booked food order. But after some time food ddnt delivered to us. But in your site it was mentioning that food already delivered. I dont understand what kind of service you people are providing?

Kindly check order no : [protected]

So, i am sincearly requesting you sir kindly check it once and refund my pending amount...
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Siva RamaKrishna Undavalli
from Mancheral, Telangana
May 4, 2018
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I am complain on zomato food delivery service. they take my order and without intimation they cancel my order

I am ordering mutton kheema biryani in zomato from Hyderabad chefs and order number is [protected]. I am waiting more than 40mins restaurant is confirmed and food is ready in kitchen but delivery boy is not available. They intimate after 40mins and without intimation they cancel my order. And I ask in chat support they tell very silly reasons. And they didn't answer properly. I was really irritating with the service I continuously chatting...
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sachjo
from Chennai, Tamil Nadu
May 4, 2018
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fraud commitment and suffering caused as a result

Hi,

I had ordered a green quinoa salad from deliciouz - lodhi garden. The estimated order delivery time given was 3.06 pm, but till 3.46 pm the ordered had not been delivered. On top of that assurance was given to take the order and as a penalty my entire sum of rs 229 odd would be refunded. This has been initiated but now the order has been cancelled. What is the penalty for the fraud commitment and suffering caused as a...
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K
keshav.bedi
from Noida, Uttar Pradesh
May 4, 2018
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pizza

I am a new user to zomato.
I had ordered yesterday a pizza of the brand your's pizza! After watching their text message which offered buy 1 get 1 pizza free offer on thursday. This i ordered from zomato for the first time. (Without availing any discount)
My order number was [protected].
However, i didn't get the free pizza from zomato while it was stated nowhere that the offer is not valid on zomato.
I have filed...
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Shibi08
from Bengaluru, Karnataka
May 4, 2018
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lack of customer care response

Address: 560094
Website: www.zomato.in

I had placed my order at 11:30 pm using zomato's delivery services.
They had promised my items of purchase to arrive at 12:26 am. As i am writing this complaint to you, it is 1:39 am. I still have not received my items of purchase and the customer care support available on the zomato app has conveniently stopped replying. I am stuck here waiting for a response on whether i will get my items of purchase or receive a refund.
This...
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Aditya835
from Mysore, Karnataka
May 3, 2018
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food delivery & money refund

Address: Bangalore, Karnataka

This is the most ridiculous app i've ever seen in my life. They take your money and then dont deliver food at all and then keep that money too. I ordered food 2 times in last 2 days and both the times they dint deliver the food. This is highly frustrating. This fraud company should close down. Their chat support people talk like they own us and never reply properly. Very very blunt and rude.

Order details: [protected] dt.1 may...
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omps7007
from Gurgaon, Haryana
May 3, 2018
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food not delivered

Address: 122018
Website: zomato.in

I had placed orders for food on three different dates between april 20 and april 30/2018.

Two orders were not delivered and there was no call back to inform as to the status of delivery.

Just imagine when a person places an order for food and have to wait for over two hours whether food will be delivered or not, the person waits and remains hungry and then makes a do at night with meagre ready eatables at home...
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M
Mrrinal Dev
from Patna, Bihar
May 2, 2018
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money deducted but order not received

Address: Mumbai City, Maharashtra, 400097
Website: Zomato

I have ordered from Zomato App on April 25th 10:18 PM. and paid the amount of Rs 250. But Zomato said we haven't received the paymeny as it was failed by the payment gateway and it will be automatically refunded within 5-7 working days. But my bank says the amount has been paid to Zomato and there is no need for refund. i have contacted Zomato customer care and they said they havn't received any payment so they're not responsible for it....
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Bling Bling
from Gurgaon, Haryana
May 1, 2018
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fraudulent service practice by zomato!

Address: New Delhi, Delhi, 110085
Website: www.zomato.com/ncr/order-food-online?utm_source=Google&utm_medium=CPC&utm_term=zomato+order+

I ordered soyabean tikka, malai tikka and some other stuff from a nearby restaurant and i was given soyabean chap and malai tikka roll instead!
On complaining to zomato they kept me waiting for so long on the chat for around an hour! And finally told me that the restaurant people are saying they served the right order, and told me it’s off their limits to solve the wrong order sent complaint!
When i asked them to cross check...
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R
Rosh n
from Hyderabad, Telangana
May 1, 2018
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refund for rejected order

Address: Gurgaon, Haryana
Website: Zomato.com

This order was rejected by melting pot. I didnt receive the refund or the order cancellation email or the refund reference number.

Order number [protected]

I have tried contacting chat they asked me to email [protected]@zomato.com and its been 4 days and no response.

Also there is no proper customer care. My money is stuck and my card issuer is asking for a rrn and refund email for which chat associates...
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Santhoshharish
from Tumkur, Karnataka
Apr 30, 2018
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delivery and customer service

Address: 560068
Website: Www.Zomato.com

I have been having horrible customer experience with zomato for 3times on a row. They cancel the order after taking the money and credit it as points.
All the three times the restaurant say the food is unavailable. Today after 2-3 cancellations, one restaurant accepted and after 1 hour delivers a lesser order. Owner call and confirm he will send the remaining order. Then zomatoncredits the money for the non delivery as credit points....
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Abdul129@
from Gurgaon, Haryana
Apr 30, 2018
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wrong food delivered

Address: 560103
Website: Zomato

I placed an order for ghee rice+boneless butter chicken+hobo but where as I have received a wheat roti.. This is so pathetic service provided. Have been waiting for lunch since half an hour just for this order.

Customer support tells they have initiated the refund into wallet where as I need it the way I have made the payment through paytm Wallet but denies for the roll back. These people try fool customers. Will never recommend...
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D
Deepanshu_4
from Delhi, Delhi
Apr 30, 2018
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extremely delayed order (20 min) #1083397001

Address: Faridabad, Haryana

I have placed my first and recent order with zomato...#[protected] totally disappointed
Just because it was a *cod* order, delivered me 20 minutes later
When i was done with my lunch and was going back.. So that coster me as an extra meal

Infact app never give me an update
Always kept showing order is getting ready for 50 minutes so long
And no confirmation sms or app for delivery that your order...
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Kriti Prasad
from New Delhi, Delhi
Apr 29, 2018
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my account has been debited twice for zomato gold

On 25th february, 2018, i made an online transaction of rs 1299 for zomato gold. First time it was a payment gateway failure but second time the transaction was successful. Usually the failed amount gets back into account within 3-4 days but it's been more than 2 months and it's not resolved yet. I tried to get it done with zomato and exchanged many emails but they are claiming that they don't have the amount. My bank, pnb is also claiming...
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J
janakirambadam
from Hyderabad, Telangana
Apr 29, 2018
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worst customer service ever.

Address: Hyderabad, Andhra Pradesh, 500072
Website: www.zomato.com

Hai i`ve recently ordered food from zomato and i`ve received spoiled food. I`ve complained about it to your customer support team and they are not providing any solution for this. I`ve asked for a replacement of food and they are not even responding properly. How can people eat spoiled food. And more over the customer support agent is not even bothered about it, he is giving reckless and arrogant answers. Never expected such a worst service...
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P
pavanik
from Dhule, Maharashtra
Apr 25, 2018
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order delayed for 40 mins and then did not deliver the ordered food

Address: 500016
Website: www.zomato.com

Hi iam pavani and i have ordered food on 21st april'2018 at around 2 pm from banjarahills.
My order was supposed to reach me in 28 mins from booking time. An executive was assigned to deliver and later after 15 mins another executive was assigned to deliver my order. The second executive took more than 35 mins to reach the restaurant and he called from the restaurant stating that he doesnot have cash to take my order and he also informed...
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Dhruv Maithil
from Delhi, Delhi
Apr 24, 2018
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refund of order via paytm

Address: Gurgaon, Haryana, 122003

8 days have passed and i still have not received the refund for the following order on zomato. The payment gateway failed and the payment process was not completed. I was ensured return within 24-48 hours. I have filed the request 3 times. Please dont force me to take further actions and complete the request at the earliest.

Order no.: [protected]...
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