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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 384

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S
Sonlian
from Noida, Uttar Pradesh
Apr 24, 2018
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amount debited but no order

Address: Ghaziabad, Uttar Pradesh, 201010

I've ordered Chicken lollipop and paid through netbaking, the amount required was debited but there were no order or service listed in the order history. I've checked with the restaurant i've ordered with and they even said they don't get the order. Checked my account, and the last 10 transactions, it says it's debited. Tried to contact their customer service through phone call but none of the numbers listed were working, the only one that...
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Geetha Sekar
from Bengaluru, Karnataka
Apr 23, 2018
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amount debited but no service

I ordered cake paid my money through netbanking it was in progress for long time and didn't, return do we have any option to get that money back, i am not sure whether i will get the response too, however high irritated to have such a cheating app like this highly pathetic too, hope will stop using this app from today, just now realized amount debited...
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rimpiboy singh
from Hyderabad, Telangana
Apr 23, 2018
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bad service done by zomato

Address: 500061
Website: Zomato

Hello sir. Sorry to tell you that. You'r zomato service is very very bad. I have ordered cake for zomato. And the problem is that after waiting for a long time i got the message that your order is not accepting from restaurant. And you have to now that it's your problem.. And when i have chat with your chat support they have replied that you will get back your money in 5_7 days and tell me why should i wait for 5_7 days when the problem is...
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PargatS
from New Delhi, Delhi
Apr 23, 2018
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burger without buns (product)

Address: New Delhi, Delhi
Website: Zomato app

Good day,

I recently ordered home delivery from carl's junior in delhi. I ordered two burgers, one with onions and one with pickles. The one with onions came without buns. Being using zomato for a while i have never gotten anything like this. I would like to know if there is anything that could be done about it.

Respectfully,
Pargat singh...
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1Zomatoo
from Bardoli, Gujarat
Apr 22, 2018
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desserts ordered never got delivered

Address: Ahmedabad, Gujarat, 380027
Website: Zomato

I placed my order for desserts on 22nd april at 07:43pm with tgb naranpura, the same was not delivered until 8:40pm.. And i go to chat support for help and he says they dont have any delivery boy so they are unable to deliver it yet.
I mean why the hell am i not told yet or wat is zomato doing?? The chat takes whole day long to give a proper response and does nothing about my issue and asks me to place another order.
I place...
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Parthipan Anandhan
from Mysore, Karnataka
Apr 22, 2018
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poor response from customer service

Address: Bangalore, Karnataka, 560102
Website: zomato.com

Hi,

I order 2 types of items which includes 1 "family lemon juice jar" on online from zomato who delivered small size juice of one cup instead of 1 "family lemon juice jar". This order is from empire hotel, bangalore.

The actual bill from empire hotel has this mistake.

Raise complaint with zamota a week back who least bothered to resolve this after a week too.

So be cautious while...
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sindhu pournami
from Chennai, Tamil Nadu
Apr 21, 2018
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order on food done through app

Address: 560076

I ordered food from empire restaurant banneeghatta road at 9.00 pm on 20-apr-2017. Till now not received the order. I paid the amount through paytm app. Order number 1404267. Please check this and refund my money asap. When i called delivery boy, he told his name as arun and told food got spilled will deliver in half an hour at 10.30 pm. But later when i called him at 11.15 he told his duty is over and zomato has assigned delivery to someone...
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Sanaya Agarwal
from Bengaluru, Karnataka
Apr 20, 2018
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refund promised but processed and then making customer fool by saying all lie

I have a problem with my order so texted to zomato chat support after fighting for so long they told ok we have processed the refund you will get it within 5 to 7 working days and i doubted their itself becuase i didnt got an sms from zomato regarding this and then again check with support again the said the same thing and then after 4 days i gain checked with them and this time they are saying it not processed you have to write a mail and...
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Payal Chakraborty
from Noida, Uttar Pradesh
Apr 18, 2018
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pathetic customer service

Zomato never disclose the payment options especially in the case of cash in delivery and payment through paytm... The delivery boy provided to deliver my order reachd my door completely drunk and shouted his lungs out... I dont know about this company but atleast i have reputation in the society... On top of that customer service replied sorry we cant do anythng... Even i work for customer service department and surely i dont respond to customer...
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Ananya94
from Kolkata, West Bengal
Apr 18, 2018
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wrong delivery, got cheated by zomato

Website: Zomato

I placed an order through the zomato app on 17/04/2018 at 8 pm. The delivery was late and i recieved it at 10 pm. But it was not what i had ordered. I had ordered 3 items and paid for in advance, but the delivery was 2 completely different items. I tried calling up the restaurant but to no avail. The zomato customer service guy was highly uncooperative and refused to believe me at first. When i said i had proof, he gave completely irrelevant...
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Galla Lokeswar
from Hyderabad, Telangana
Apr 18, 2018
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order cancelled after kept waiting for 2:30 hrs

Address: Hyderabad, Andhra Pradesh, 500081
Website: Zomato web app

I have placed online order in zomato at 10pm from shah ghouse, hyderabad. The order was supposed to be delivered at 10:45pm. We pinged customer care at around 10:40pm as order is still in kitchen. The response from customer care is very delayed. After kept us waiting till 12:15am, they cancelled the order. Worst service from zomato. Should have ordered from either food panda or see swiggy...
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Akhil Balachandran
Apr 17, 2018
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deduction of money from my account without my permission or order

Website: www.zomato.com

On April 10th, 2018 AED 18.00 was deducted from my bank account without my concern or without any order, Same was informed through Zomato chat support.
Again on the very next day i.e 11th of April, 2018 AED 26.25 was deducted from my bank account without my concern or without any order.
This time not only i informed the same through Zomato chat support app but also had sent an email to order @zomato.com with all valid proof...
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Shifa123
from Solapur, Maharashtra
Apr 16, 2018
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zomato - amount deducted from my debit card but i did not get order

Address: 411004
Website: Zomato India

Hi,
I placed an order to turkish delight (Pune) from zomato app on 1st april 2018 (Sunday) around 12:15 pm. After applying zomato credit a total sum of rs.188 was deducted thrice from my card but i didn’t received any confirmation about my order. On zomato portal it was showing that order was not placed because of payment problems though the amount was deducted thrice.
My details,
Shifa jamadar
Deccan gymkhana...
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Saheli87
from Bengaluru, Karnataka
Apr 14, 2018
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non delivery of food

Address: 560087
Website: Www.zomato.com

Hi my order has not been delivered after confirming the order and taking the money saying delivery boy is not delivering coz its a black zone area. I hv been ordering food at this address for last couple of months, suddenly it is marked as black zone area and an insane delivery person told that he will not deliver and ur customer care told what to do if the delivery person is not agreeing to deliver, and we are refunding the amount, first...
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Vineela Mudili
from Bengaluru, Karnataka
Apr 14, 2018
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order not delivered, no refund, poor customer service,

Address: Bangalore, Karnataka
Website: www.zomato.com

I did not receive my order (Order no-[protected]). The delivery person ones says he has delivered it in first floor and then he says he still has the order witg him. Very rude, impolite and a liar. And the chat support is pathetic they just stopped respomding. Worst part is that there is no cust care num to contact the support too. Plz process a refund. Aweful experience, a total mood spoiler....
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Swapnil .johri
from Noida, Uttar Pradesh
Apr 14, 2018
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amount deducted from my debit card but order not delivered

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: Zomato

Hi,
I placed an order on friday night (13/4/18) around 9:45pm online to handi junction (Noida). After applying promo code a total sum of rs. 173.25 was deducted from my card but i received no conformation about my order. I called handi junction thrice and every time they told me that they didn't receive my order. I had to place a direct order again for which the food was delivered and i had to pay 238rs.in cash. On zomato portal it...
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T
Thinkingg Positivee
from Hyderabad, Telangana
Apr 13, 2018
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food order

Sir we order zambo biryani pack... On 12-04-18 night
But payment was city from my account -360
What can we do??? How gain my balance
Please give me answer... Sir/madam
Otherwise contact me..
[protected]... Plase...
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Srikant Meher
from Hyderabad, Telangana
Apr 12, 2018
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zomato didn't deliver my order. looted my money

Address: Hyderabad, Andhra Pradesh, 500032

Through zomato app, i placed my order to deliver food at 10.53 pm on wednesday. The estimated time shown to me was 11. 35 pm. My payment was also done. But they didn't deliver my food. I tried to contact the customer center but they wouldn't respond neither via chat nor via call. They simply looted my money! Kindly take action.
Order no - [protected]...
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Buddolu Sowmya
from Mahbubnagar, Telangana
Apr 11, 2018
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order

Address: 500089

I have booked a zomato order and done payment through net banking and my details is abhishek and mobile number is [protected] payment from bank has been dedicated but my order isn't booked and i don't get any update about my order what i have to do now the order is from city pride restaurant located in manikonda order isn't updated and i got the sms through my bank regarding payment dedication...
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Siddartha M
from Hyderabad, Telangana
Apr 10, 2018
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non delivery of food on time and no response

Address: Rangareddy, Andhra Pradesh
Website: Zomato

We have ordered for food thriugh zomoato at 8.52 on 10th april 2018 through cell no [protected]. But it was delivered at third party and msg came to cell no that the food was delivered. On enquiry with customer care of zomato and mr. Lavender singh was answered and he replied that the restaurant people was gn wrong cell no and it was delivered at 3rd party. I requested to delete the restaurant from zomato and areangenfir supply for food as...
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