Submit a Complaint
Claimed

ACT Fibernet Complaints & Reviews

www.actcorp.in
2.8
Last updated Jul 2, 2024
Complaints 4528
Resolved
2326
Unresolved
2202
Good news! We have a good connection with the company and they're good at resolving user complaints.
Quick Links
Statistics
Share
Complaints
Contacts

File a complaint to ACT Fibernet

Having problems with ACT Fibernet?

File a complaint and get it resolved by ACT Fibernet customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Broadband
ACT Fibernet

Complaints recently resolved by ACT Fibernet customer care

View all complaints

Most useful ACT Fibernet reviews

Featured ACT Fibernet consumer stories

ACT Fibernet reviews & complaints page 133

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
davidarunw
from Bengaluru, Karnataka
Oct 12, 2018
Report
Copy

refusal to cancel & refund order

Address: 560046

Customer - alok belliappa/ david arun

I had purchased a tp link archer c1200 wifi router for rs. 4999/- on 21.09.2018, receipt #: 20180921111212800110168282237477124.

Call 1: customer care - 13.09 - promised delivery in 7 days.
Call 2: customer care - 21.09 - delivery in 4 working days.
Call 3: customer care - 26.09 - compliant raised, support team call back not received in 24 hrs, delivery scheduled...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
mounika Togaru
from Hyderabad, Telangana
Oct 11, 2018
Resolved
Report
Copy
Resolved

frequent issues in internet connectivity

Twice/thrice in every month there will be issue regarding internet connection and customer people will say that there has been wire cut issue due to local cable guy cutting the cables or tree fall or due to rains etc etc.. Worst service provided by your team. Every time they need 48 to 72 hours to fix the issue. There is no option to get the refund of money if we wish to discontinue your services after payment...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
aarthisitaraman
from Bengaluru, Karnataka
Oct 11, 2018
Resolved
Report
Copy
Resolved

no refund and bad service by act

Address: Bangalore, Karnataka, 560066
Website: actfibernet

My userid and password was leaked and is completely accessible to customer service agents.

When i raised this as a concern, absolutely no action was taken, infact i was forced to meet the same guy basavaraj repeatedly just to rub their stink in my face.

When i stated, i don't need your service since it is not secure network, agent said no refund, do what you want to do, no refund.

I want full refund,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
V. Venkatesh Reddy
from Bengaluru, Karnataka
Oct 10, 2018
Resolved
Report
Copy
Resolved

login issue

Address: Bangalore, Karnataka, 560049
Website: www.actcorp.in

I'have taken a new connection in ACT Storm Plan for 6 Months. Installation Completed. ACT Homepage appeared, Trying login it's showing "Unable to Login, Please contact customer care". I have called Sales Team, Installation Team, Customer Care, Nodal Office, Appelate Authority, Customer Care & Helpdesk. No one is resolving the issue. Atleast they are not even to answer the call. I am requesting refund.

Client Details:
USER...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
venkat_act
from Chennai, Tamil Nadu
Oct 10, 2018
Resolved
Report
Copy
Resolved

refund not paid by act

Address: Chennai, Tamil Nadu, 600100
Website: actcorp.in

I have opted for a act broad band connection and paid amount of rs.7, 427 (6 months rent) on 29-aug-2018 for chennai pallikaranai location. There was no progress on the connection and when i called up the customer care, they said that connection was not possible in my location and registered a refund request for the amount paid. Since then i have called them n number of times but the amount is not yet paid back.

Cusomer account...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
spbmanian13
from Bengaluru, Karnataka
Oct 9, 2018
Resolved
Report
Copy
Resolved

refund amount not paid since 5 months

Address: Bangalore, Karnataka, 560066
Website: www.actcorp.in

I paid on act app for the broadband service of rs.1782 and paid the amount via credit card. The connection was not provided due to local issues (Amrutha value apartment, nallurahalli, bangalore).

Since after payment no other process was initiated, i requested for refund in may month. Since then it was i who called the company several times asking for refund and the status. Till now no proper action is taken nor the refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ravi_Sbc
from Bengaluru, Karnataka
Oct 8, 2018
Resolved
Report
Copy
Resolved

no internet

On sept 17 i paid to act executive, on oct 5th they fixed box in my location, pulled wire to my home. But no connection till now i haven't seen login page in my laptop. Worst service i used airtel broadband, gsn broad band, ticona, hath way. I found act-bangalore is worst not even comparison with others. Every time they will tell ticket created & updated ticket thats it. I am closing my connection (Account no[protected]
Registered...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
S
Sabarish Jothi
from Bengaluru, Karnataka
Oct 7, 2018
Resolved
Report
Copy
Resolved

10219112330 - wifi not working

Address: Bangalore, Karnataka, 560066

Hi team,

Act wifi is not working for the past 2 days. I raised a request in act app and i was contacted by the customer care and they confirmed that they will send a technician to my home to check and resolve the issue.

But no one contacted me today (07/10/2018) and i contacted the act customer care 4 times today and every time different person attended my call and i have to explain them the issue all over again....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
hrk0784
from Bengaluru, Karnataka
Oct 7, 2018
Report
Copy

new act connection and looking for refund

Address: Bangalore, Karnataka, 560067
Website: www.actcorp.in/roi-campaigns/actfibernetbangalore2/?utm_source=Google&utm_medium=CPC&utm_cam

Hi team,

I had requested for new conndection with act broadband on 11th september, 2018. A guy named s charan sent another guy to collect the amount 1250 to provide the services. I was doubtful on the guy but i still gave 1250 rs to him and he promised to provide the services by sept 13, 2018. On 13th nobody turned up, i then called the customer care of act and was told that they will have to install a box which will have...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Priyanka Reddymalla
from Hyderabad, Telangana
Oct 6, 2018
Report
Copy

customer care and reconnection issue

Hi, im a act fibernet user since 5+ years. Recently i dractivated my conection for 3 months. Now i want to re activate my connection. I tried calling to customer team, theres no response from their side. I literally called like 100 time, everytime i called eaither they tell ti wait for the care executive or else busy. Got frustrated by your service. There should be minimum responsibility to note our problems with your service. And there is...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sivasai1641
from Nandyal, Andhra Pradesh
Oct 5, 2018
Report
Copy

worst customer service-hyderabad

Address: 500008
Website: www.actcorp.in

Dear act team,

Iam one of your loyal customers. I have been calling to customer care number and nodal officer number from the past three days that my wifi (Act network) is not working, nobody is responded to our repeated calls till now. Samething happened last month for almost four days, i went to act office in mehdipatnam and complained about this. After two days they resolved the issue. We asked about the refund for those...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aravind Korani
from Anantapur, Andhra Pradesh
Oct 4, 2018
Report
Copy

internet fake promise

Address: Hyderabad, Telangana, 500089

I have sent this below mail also still there is no response
Kindly do the needful.

Hi,

I'm very much disappointed with act fiber net this is rideculess

No one came to install WiFi router till this date I have paid the amount on Thursday one week completed they just gave me a mail with ID [protected]
What do I do with ID I lost my project also,
No one responded till now.
If...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Arbin Pradhan
from Bengaluru, Karnataka
Oct 4, 2018
Report
Copy

really a bad experience

Address: 560076

All

I would like to express my worst experience i encountered with act fiber net. I requested a new connections on 23rd september 2018 and was promised that i would get the connection with in 3working day however did not get any calls or notification regarding the connection.
So finally on 26th i called, in fact i have been calling every day with out a miss to follow up but the customer service team has provided the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
harish.v
from Bengaluru, Karnataka
Oct 3, 2018
Resolved
Report
Copy
Resolved

shifting of connection - axio biosolutions pvt

Address: 560038
Website: www.axiobio.com

Hi team,

I request you to kindly arrange to get the router shifted from ground floor to second floor.

Address:

Axio biosolutions pvt.
#541, 5th main, 16th cross, indiranagar 2nd stage, bengaluru, karnataka 560038
Ph: [protected] / mr. Harish - contact person

Do the needful at the earliest.

Account no :[protected]
User name : 11344498
Reg...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
amwencat
from Kayankulam, Kerala
Oct 3, 2018
Resolved
Report
Copy
Resolved

very poor service and support by act team

Address: 600082
Website: www.actcorp.in

Dear team,

Ticket number#[protected] is not resolved more than 48hrs.
Everytime periyar nagar support team is closing the tickets without providing proper support to customer.
I am totally disappointed with current act fiber connection and their support staff (Response from them is very horrible). Support staff's are not speaking professionally. Day by day connection performance is going bad.
I am afraid...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Shohe
from Mumbai, Maharashtra
Oct 3, 2018
Resolved
Report
Copy
Resolved

internet bill issue.

Address: 502032

I have already informed the person who comes to collect the internet bill that i'm disconnecting the service. It has been almost two months that i have disconnected.

On date 29/09/2018 a guy came and reactivated my service as i wanted to reuse the service. But the due bill is showing 1680.72.
Please look into this matter. I cannot pay for something which i have not used.
I tried contacting customer service but...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Subhrajit Guin
from Delhi, Delhi
Oct 3, 2018
Resolved
Report
Copy
Resolved

cheaters in vizag

Address: 530012

No customer service in vizag! Cheaters! I pay for 6months and 1month, but they ask for payment after 6months. Frequent disconnection and then the iisue is not resolved for atleast 72-96 hours. Non updated account statement. I paid for (6months+1month free) scheme in april 2018, still the account statement reads "due date may 2018". What a bunch of losers....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sathvik Jois
from Bengaluru, Karnataka
Oct 1, 2018
Report
Copy

fake data usage

Address: Bangalore, Karnataka

When not used more than 300 mb download and 20 mb upload it shows 1.93 gb consumed!!!, i have checked with my data usage on my desktop. This has been happening from several months!!!, many customers are figuring out this scam, its completely unethical and legal charges can be levied, such cheap tactics for a established company is not good please stop doing this or you will lose bengaluru customers, many other alternatives are available in...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Veera Kumar Reddy
from Hyderabad, Telangana
Oct 1, 2018
Report
Copy

facing problem with act connection

Address: Hyderabad, Andhra Pradesh, 500008

Hi my act account id is[protected], i am taken a new connection on[protected], which was charged by act rs. 3585, for 6 months plan, but i get only service one day by act, after which they are not give services, i am asking them for the disconnection of services and refund my money due to not providing services properly, but the act team never respond properly return my amount, when ever we write a mail or call they said it will took 3-4...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sagar bv
from Hyderabad, Telangana
Oct 1, 2018
Report
Copy

internet connectivity issue — no proper response

Address: Hyderabad, Andhra Pradesh, 500055
Website: www.actcorp.in

I had given the complaint on sep 25th regarding connectivity issue. They verified that there is a fiber cut issue in my area and there is no response from then. It's been one week since i complined and whenever i call they say that it will be resolved in 24hrs. No managers will respond on the issue. Worst service from act. I will close the my account if it's not going to be resolved within 24 hrs....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

ACT Fibernet related businesses

Vovinet
1
(49)
Airlink.in
1
(236)
I-ON
1.6
(283)