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Air Asia Complaints & Reviews

www.airasia.com

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Updated: Oct 16, 2024

Complaints 690

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48

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642

Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air Asia reviews & complaints page 23

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Address: 403004

My sister booked ticket 27/05/2018.at 10.15am an suddenly got SMS ticket cancelled...at 11.00am ..when she ask refund for cancellation...the make my trip said 1248/ she will get her refund ...she purchased ticket was 15000...an when she find out about refund with AirAsia they said refund of 900/is send. To make my trip... AirAsia saying new rule is come that cancellation will be charged almost 92%.so not even 2hours became after my ticket...

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Address: 600130

Website: Air asia mobile app

I booked ticket in mobile app. App crashed and ticket generated to wrong name. As per airasia customer care (Case number :[protected] they asked me to book new ticket (Ht387h.) please refund the amount for previous wrongly generated ticket (Vnd38m). Note : this case regarding mobile app crash and payment notification not displayed but amount got debited and got booked in wrong name.

My case number: 03764873
My previous...

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I have booked air ticket from cochin to Bangalore and journey date is[protected], PNR no is SU119H. Due to declaration of high alert regarding nipah virus attack in Kerala state..hence I am not able to travel in this situation.. request you to cancel my tickets and refund the amount..as you aware it's health emergency and I can't travel there and put my life in risk... request you to do the needful at the earliest...

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I have booked air ticket from bangalore to cochin and journey date is[protected], pnr no is su119h. Due to declaration of high alert regarding nipah virus attack in kerala state.. Hence i am not able to travel in this situation.. Request you to cancel my tickets and refund the amount.. As you aware it's health emergency and i can't travel there and put my life in risk... Request you to do the needful at the earliest...

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Hi all,

Please be careful while tavelling through airasia or opt for some other airlines instead as it is a total fraud airlines.
Staff of airasia misguide their users or travellers by giving false information. Similar kind of incident happened with me.
I was travelling from kolkata to bali via kualalumpur on 09th of march 2018 via airasia flight. Please find my whole journey information below

Airasia...

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I booked 4 tickets for my family in one booking, 2 kids 1 senior citizen.
On the day of travel air asia counter people asked 250 per head extra to get seats together or else by default they will give 4 seats at 4 corner. They looted 1 k from family. What is the point of booking seats together in this case? Why customers have to pay extra after booking tickets, why separate charges for seat? Where are we going with this kind of policies,...

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Address: Mumbai City, Maharashtra, 400020

I had booked a flight from mumbai to bali in dec (Pnr : bgcvuy) for an amount of approx 24, 000 inr. The flight was cancelled due to the mt. Agung eruption. The ticket was booked partially by existig credit (16, 000) and partially by debit card (9400).
After the flight cancellation, the credit amount was returned in the form of credit in my air asia account but an amount of 9400 inr was never received in my bank account.
I...

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Address: Rangareddy, Andhra Pradesh, 500060

Website: Air Asia

Hi sir/madam,
My name is sravan, I was caught up with a fraud e-mailed received from air Asia saying it is a job offer. U need to deposit security deposit of 9600 first and then ur application will processed for further level of interview process. I have deposited the amount requested as it seems like a genuine mail received from [protected]@airasia.com. again after a day all in sudden received another mail stating ur resume is selected in...

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Address: Dehradun, Uttarakhand

Dear sir,
I have booked air asia refundable flight ticket on 29th of april 2018 through irctc portal and due to some unavoidable circumstances i have cancelled ticket today.
But till not collected any refund by irctc and air asia.
By contacting air asia customer care, i came to know that air asia refunded rs.1028 to booking agent (Ircrc).
But my point is that i should get whole amount as air asia showed me the...

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Both the onward and return flights were delayed for more than two hours. I had like to bring it your notice that my parents were not keeping well and were travelling chennai's global city for their medical checkup.

Airasia's last minute delays had cost my parents a great agitation and quite a lot of money. Right from waiting at the lounge in bhubaneswar (Inr 1800*2 = 3, 600/-), taxi waiting charges and late night bata (Inr...

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Address: 560017

I had booked 3 ticket for 5th apr2018 from bangalore to bhubaneswar.
Due to some personal issue i was again supposed to travel back to bhubaneswar on 19thapr2018.
So called airasia customer care in month of march2018 just for inquiring if i reschedule only one of ticket to 19thapr2018 what will be the extra amount to be paid.
But as customer care provided information the difference amount was too much so i told thanks...

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Address: Imphal East, Manipur, 795113

I have registered 101 kgs of house hold decorative items and expensive clothings for a marriage on. 3rd april 2018 from menzes aviation bobba pvt ltd. Bangalore airport by air asia cargo. The approximate value of the items were five lakhs which was packed in six cartoon boxs and two air bags. The items were supposed to dispatched from bangalore to imphal via delhi. When i enquire about it the air asia cargo staff from delhi responded very...

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Address: Bangalore, Karnataka, 1100018

Dear concern
Yesterday i have travelled from new delhi to kolkata I5-548.
When i went for check in counter the associate sitting pitched me
“Your seat is unreserved and you have to pay Rs.220 to get the seat reserved”
I somehow paid her Rs.220 and she said that she has given me complimentary meal which was disaster.
Now the Question arises that just for promoting the meal she scared me by saying your...

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Address: Kolkata, West Bengal, 700014

Hello. My name is Shweta Maheshwary . I had a flight today at 6:35 via Air Asia from Bangalore to Bhubhaneshwar. I had done web check in as well . I was late by 5 minutes for the boarding time. I asked them what could be done. If I could leave my luggage and still go . All I needed was a Hard copy of the boarding pass from their end. They denied me the boarding pass, denied the reschedule and along with that, the quality of the staff sitting...

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Address: Kolkata, West Bengal

This is to inform ull that v had yesterdays flight frm singapore to kolkata via kulalampur flightno. Ak 716 one of our bag labled 2 small ben10 green colour bag was labled fragile but in rtn to kolkata the same bag was bit open no fragile lable no sticker of bag coming frm where and the hand of the bag was broken too. Plus non of yr staff was present at kolkata airport. Vy much disappointed will nvr travel through air asia any more. I want...

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I had an air asia flight (Ak 718) from singapore to kuala lumpur on 4th march. It got delayed and took off 1.5 hours after the original schedule of 7:15 pm.

It landed at kuala lumpur at 10:15 pm and the connecting flight (Ak 63) departed as per the original schedule of 10:55 pm.

Due to air asia's gross negligence, i missed out on the connecting flight. Additionally i had a an onward jet airways flight in the...

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Address: Mumbai City, Maharashtra, 401107

The flight was cancelled and the information was given to us just 9 hours prior to that. There was no official mail regarding the cancellation. After calling the customer service number, they refuse to shift us to some other airlines. The losses that we incurred for a day delay, even that was refused. We would request you to at least give them some panelty and we would like a reimbursement of the losses that we incurred....

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Address: Khordha, Odisha, 751015

Website: dilumohanty61@yahoo.co.in

Dear sir,
I with my wife went to kolkatta from bhubaneswar in airasia on 19th & returned from kolkatta on 20th. We collected boarding pass at about 6.30pm for the flight no 1563. The girl at counter told us no seats available jointly. And demanded rs 1200.00 for the seat. As my wife is a patient i have been forced to pay vide mr no 16149.
But when we seated many seats were vacant. We felt air asia cheated me only for rs 1200.00br...

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To whom it may concern i do not reside in malaysia. On 20 feb 2018, i booked 2 seats from kul to bki with return. On 18 mar 2018, airasia changed the return flight time which is not satisfying me. I requested to cancel the return and refund my money back as per their role.
Unfortunately, they rejected my request. I wrote their role in the following:
Airasia role:
5. Airasia changed my flight date/time! Can we change it?...

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Aren't we humans? My boyfriend had a flight at 2:30. He was there before the flight could take off just that the counter was closed. Why would you not let him in? Just because of few minutes? What kind of service and treatment is that? This is the worst airline i can ever imagine! It's not so easy to pay for the ticket. Why would you guys not even consider him even though the flight was right there. Isn't customet treatment important? Aren't...

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