Claimed

Air Asia Complaints & Reviews

www.airasia.com

1

Updated: Oct 16, 2024

Complaints 690

Resolved

48

Unresolved

642

Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Air Asia

Having problems with Air Asia ?

File a complaint and get it resolved by Air Asia customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air Asia

Recently resolved complaints

View all complaints

Getting offer letter from company

Air Asia Job hiring Scam

Almost 2 years waiting for refund

Most useful reviews

fraud job call letter and money fraud

Fake Call Letter

Recruitment for interview and asking refundable security fee

Featured stories

Cancellation of my bookings for HYD to Kolkata and return PNR H6952A not processed

Discourteous behaviour invading privacy

"Refund" was denied, only "Credit account" was allowed. Request for money refund.

Air Asia reviews & complaints page 24

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Dear sir/madam,

I travelled on two connected air asia flghts a day ago and when i arrived to my destination i realised my suitcase was wet from outside and inside, and the contents of my luggage got wet too. The suitcase was handled with such negligence that it led to the contents of my suitcase to be damaged too. As a result, i did not have any clothes to wear upon my arrival to new delhi, my final destination. I have photo...

Helpful

Found this helpful?

Address: 3030

I’m complaining about the treatment of my son by ml71896 at melbourne airport when he went to check in to fly to da nang stop over in kl, he had a copy of the letter for entry in vietnam on his phone cause i had the paper work & i was flying there from perth & meeting him in kl, they wouldn’t give him his boarding pass as none of them know the rules, they only have to sight the paper work, but no they made such a big deal out of it that...

Helpful

Found this helpful?

Write a comment

Dear sir madam,
On the 22nd of feb my partner (Melody baluyo) from philippines flight z2940 from mnl to kl was refused passage by philippines immigration reason of traveling alone she was coming into the country as a tourist for 4 days to meet me at kl and then returning.

She received a a note from immigration stating that she required a letter of invitation or a consent form. Now this was the first time we both experienced...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560300

Website: www.airasia.com

Hii

I have booked tickets for my honeymoon with booking code / pnr : wp4bhq
& flight no. : xt 853 but that was cancelled due to volcano eruption. However later they offered me 2 options to avail
1. Move flight: change to a new travel date on the same route within 30 calendar days from original flight date without additional cost and subject to seat availability

2. Credit account: retain the value...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

Website: www.airasia.com

I had a connecting flight from india to new zealand today at 11:15 pm. I went to airport two hours before the flight for check in and they closed the counter. I have all the proofs of me being there by 9:15 but they closed the counter at 9 pm when it is clearly mentioned in the email that counters will close 1 hour before the flight and i was there two hours before i urgently had to reach newzealand but they dint let me in. Now i need my...

Helpful

Found this helpful?

Write a comment

Dear team,

Today me and my friends had connecting flight from bangkok to dubai.
Due to delay in departure of air aida flight #fd 3042 from phuket we missed our fly dubai flight to dubai.
Ideally it is air asia mistake. So they have to own the mistake and refund our dubai flight money or book next available flight for us.
Really disgusting service. They don’t understand simple language.
Yes, they...

Helpful

Found this helpful?

Address: New Delhi, Delhi, 110075

Hi. Recently i have done a booking with air asia airlines. The dates of the booking were wrong when i checked my ticket so i called airasia customer within an hour for fully refund cancellation as there was some mistake but they told me that cancellation fee will be charged.

Being a traveller of airasia airline i expected some kind of support from them. I mean there should atleast be some time like 1-2 hours when u can call...

Helpful

Found this helpful?

Write a comment

Air asia has kept hold of my money for no reason.

We booked the ticket and money got deducted but did not recieve any ticket confirmation.

Called customer care in india and was informed to book again and money will be reimbursed.

Booked second time and again money got dected but no ticket.

After some time i got both the tickets. Attaching my bank statement to show money deducted.br...

Helpful

Found this helpful?

Write a comment

Address: 625523

My flight booking number: wpbr7q
Name: jeyapandi subramani
Date: 26.02.2018
Yesterday i add extra 10kg luggage and paid 2740 rs. But airasia website showing not paid. But already paid on online netbanking in sbi and below i attached my evidence of netbanking. Please check this paid or not in your side and send me full ticket on my mail as soon as possible...

Helpful

Found this helpful?

Write a comment

Website: www.airasia.com

This is bring to your kind notice that i have misplaced my hp laptop bag near conveyor. Inside that lappy bag there was lot of important stuffs like mac book air, charger, 2 hard drives, and rest alot thing.
Here by i request you to check the cameras personally so that i can get my bag back.
The deatils are as follow:-
4th feb sunday 7:30 flight from banglore to ranchi
Aradhana agarwal

Thank you...

Helpful

Found this helpful?

Address: East Singhbhum, Jharkhand, 831004

My pnr kkk3sc was booked by me for my brother in the wrong name. Instead of gorti gautam i booked in the name of gorti gaurav. I did not know about the change in the name system. I called up customer care and pleaded them for the full amount refund, but they talked to me very rashly and cut down the fne. I am again requesting to plz refund me the full amount as i regularly fly in air asia. Some privilege should be given to your regular customer...

Helpful

Found this helpful?

Write a comment

His mail in regards to refund of my amount of booking from air asia from delhi to bali. As flight got cancelled due to volcanic eruption in bali.

Here are the flight details.

Delhi to bali:
Pnr: hhvjvc

Bali to delhi:
Pnr: vpc1va

They provided my the credit-shell in air asia account, but i need my money in my account, as cancellation is not my mistake and not done from...

Helpful

Found this helpful?

Write a comment

Website: AirAsia Airlines limited

The jobs posted are false. I got a job from air asia airlines, they asked me to deposit 9600 for interview. Then told that you are directly selected for the job, they asked to submit more ₹35000. This is totally spam. Please don’t rely on naukri.com. I had already deposited 9600 in syndicate bank. When they asked for 35000 i consulted others.
The number of the person is [protected]. I want strict action to be taken against this....

Helpful

Found this helpful?

Address: Ghaziabad, Uttar Pradesh, 201012

On 27th january 2018, my elderly parents were to travel from bangalore to hyderabad by the air asia flight no. I5 1584. Their plight began as they reached the baggage check-in counter to check in their two suit cases, each of which weighed much less than the permitted limit. As my mother is unable to manage any load independently, they had packed in their cabin luggage in a single bag which weighed only 12 kg, 2 kgs less than the permitted...

Helpful

Found this helpful?

Write a comment

Address: 6230

Website: Air Asia application

I booked 2 tickets online and the date was incorrectly booked both times i was billed for the changing of the dates and the second date was not available for change due to flight in 48 hours, i contacted air asia by phone email web chat and they were not willing to help me fix my problems with my online booking. I am not able to make the flight i was booked on and i loose my money $440 return bali to perth...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

At the time of taking / booking system accept passport which are grtting expire after 3 months but not at the time of check in. Its worldwide rule then why authorities are not checking such airline for doing this. Its clear intentions to earn by airport authorities and airlines on cancellations. Second, there is no refund process on counter. Its business loss at air asia but believe me it's customer loss....

Helpful

Found this helpful?

Write a comment

I am booked on AK714 departing Singapore to KL on 25 Jan 2018. The flight is delayed twice lasting now 2.5 hours. This is not very yet. I am still in the airport waiting. Hopefully no more delay or extend delay time.

I have many time encounter delay with airasia but this must be my longest wait. I could have make a return trip from Singapore to KL. I tried logging into airasia complaint web thereafter click on the complaint...

Helpful

Found this helpful?

Write a comment

Address: 711102

I made 2 bookings with airasia. 16th feburary from kolkata to bangkok. Booking number jt3qre flight number fb 121. And 18th feburary from bangkok to kolkata. But i recieved invalid tickets for 16th feb kolkata to bangkok and 18th march from bangkok to kolkata. The tickets are wrongly dated. I have tried contacting airasia support its totally worthless. They are doing fraud and not even ready to help or hear you. Kindly help me.
br...

Helpful

Found this helpful?

Write a comment

Flight i5-1825
Date - 23rd jan
Pnr - msgiqh

I am terribly disappointed with the service from the lady who was at the boarding pass counter. Was asked to pay 250 buck for taking seats in any other row except last row. After boarding i can see there are so many empty seats in so many rows.

I need an answer "why air asia is using such cheap tricks to earn more money." and "why do passenger need to...

Helpful

Found this helpful?

Website: www.airasia.com

Date 22 jan 2018 departure bom - dps-bom

We have group travelling to bali for 15 pax, returning on 27 jan 2018 same airline. We have valid ticket ref no given above. But incidentally 2 pax get rejected to fly by check in counter of air asia at t2 mumbai. Reason being their passports is valid only for next 5 months and not 6 months. We accept there is rule for validity 6 months but our concern is how airline air asia issue...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR