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Air Asia Complaints & Reviews

www.airasia.com

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Updated: Oct 16, 2024

Complaints 690

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48

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Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air Asia reviews & complaints page 25

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Airasia cancelled the flights on my departure dates and i opted for a full refund. But after more than 2 months, refund has not reached my account. The call centre said it's already refunded but they never sent me an email or a message on my phone. No rrn number also provided yet so my bank is unable to trace the remittance if done.
Please get hold of airasia india team and make them straight so that people can get their refunds....

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Website: www.airasia.com/en/home.page?cid=1

Hi,

I have booked a flight to bali through kulalumpur (Booking number : nip9js).

Airasia cancelled this flight on december 7th. On the same day i have applied for refund, preferred to credit my sb account.

But, even after continuous follow up, they haven't responded or credited any amount.
On dec 22nd, i have send the bank details again to them through the eform and email.
br...

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Address: 411028

Due to natural disaster in bali the flight got cancelled so customercare suggest me to raise a case request for refund.
I have been initiated the same from airasia website but last week i received the email the case has been closed with the same booking id. But the amount is not at received at my bank account. I am checking with the customer care but they are saying to check with my bank. And when i am asking to transition id to check...

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Website: www.airasia.com

I had booked flight with air asia delhi-pune (Pnr-gwyt4n) for 01-jan-2018. The flight (I5-735) was cancelled at last moment when the boarding was taking place. Reason mentioned was bad weather at delhi airport. Whereas all flights from other airlines as well as air asia were arriving and departing from delhi.

No option for rescheduling/accommodation was provided. Forcefully i had to book new flight (Indigo-6e-769) pnr-vkgbke...

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Address: New Delhi, Delhi

Website: www.airasia.com

I booked Air Asia flight bearing booking number JRL9VR on July 12, 2017. Flight no. are D7 183(DEL to KUL), D7 220(KUL to SYD), D7 223(SYD to KUL), D7 182(KUL to DEL) for dated 02 Aug. 2017 and 07Aug.2017 . Since I have performed my journey therefore it is requested to refund / reimburse Airport Tax (SYD-KUL) amount of Rs. 4820/-as per Article 4.3 of terms and conditions of carriage for flights operated by Air Asia. For reference please go...

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Address: 560064

Website: Bangalore

I had booked tickets for 5 people due to some reasons we had to book separately. So on one of the tickets i had bought the extra baggage thinking i would be able check in the baggage. But air asia crew at the bangalore international airport denied to accept the baggage and asked us to pay extra.

Issue 1: why the crew did not let us check in our baggage.
Issue 2: we had to wait for over an hour at the check in place...

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Hi,

I have flight from Goa to Delhi but due to some emergency I have cancelled the tickets on 18th Nov. 2017. And customer support team said that you'll get the refund in 48hours.

But I have not received yet, I have called 4-5times to customer care, again and again they are saying we'll call you back or you'll get the refund in 48hours.

FLIGHT DETAILS AS:
FLIGHT NO. I5 774
BOOKING...

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I travelled from chennai to ho chi minh, vietnam through bangkok on 10th dec 2017 10pm.

My tickets were booked with two legs in two bookings and transit time is 3 hours.

In chennai, i got only one boarding pass and was told to collect at transit counter when i asked for the second boarding pass.

When i reached bangkok, to my surprise, there is no transit counter that can issue boarding passes in...

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I made a booking, ref no rh1mul. Air asia claims they have refunded the amount but i have not received anything, they asked me for my bank statements which clearly show no refund has been received. Since last week they are saying they will provide with a rrn number, but nothing received. Everyday they just make a new excuse. Horrible customer service. No one from their team ever calls back or emails, very very bad service. I just want my...

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Address: Kolkata, West Bengal, 700053

Airasia flight ak62

Scheduled departure date and time
19/10/2017 00:45

In kolkata international airport (Ccu). The airasia ground staff ordered me show them my funds for my travel or else they wont issue my boarding pass despite having a valid visa on my international passport (India). Since i was not comfortable to expose my cash due to privacy and safety reason (Because the airline wont compensate me...

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Final notice

Respected sir/maam,

This is to bring to your kind attention that we are three students, recently graduated from dmsf. We booked our tickets for 14th june and hence reached the airport on time and collected our boarding pass. But inspite of having our boarding pass we were not boarded in the aircraft and left behind. We requested them many times but in vain.
There was no final departure call...

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Address: Mumbai City, Maharashtra, 400056

Kindly allocate the proper seats instead of 51abc which is at the exit and as its a family with a child so plz give together. Since it's our first time with air asia plz make it a pleasant experience.
Also it was not mentioned at the time of booking that the allocation will not be of our choice. Right there is house which is available but still u guys are not giving.

Regards
Sejal
[protected]...

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Booking number is tt97qe. I booked my tickets today for 18939inr. But today’s rate is 10351 inr. How come fair difference occurs on the same day?? I need the difference amount back. It’s not good to book in a high fair and in some hours the fair drops down. I need to get a solution for the fair difference. I am a regular customer using air asia flights for 2 years...

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Address: Ahmedabad, Gujarat, 380061

When i booked ticked on air asia website the time for lay over was only 3 hrs and 35 minutes, however, it has been changed to 17 hrs and 35 minutes without any notification or reason. This is clearly cheating to the customer by providing wrong information at the time of booking.

I have also complaint to dgca, however, i want to make aware most of the people and save them from this cheating practice of airaisa.

I...

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Address: Pune, Maharashtra

I am traveling from pune to delhi on 1.12.2017 on i5732. I am writing this email from the pune airport itself. While taking my boarding pass from airasia counter i left my photo id. When i came back to the same counter after realizing my mistake. I found the person (Mr rahul kumar gaur) who has issued my boarding pass had given my i'd to some other passenger. On questioning mr rahul gaur why he has given my i'd to an unknown person without...

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Address: Kamrup Metropolitan, Assam, 781028

Dear sir,
My name is himanish dutta, resident of india. I had booked air asia tickets for bali and our departure date was 4/12/2017, but due to this volcano erruption we are bond to cancel our trip. So we had requested air asia to change our destination to phuket instead of bali, but they said they cannot do that. So finally we asked for refund and they said the whole amount will be credited to your air asia accounts in the form of...

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Your flight from mumbai to bali took off yesterday ie on 26.11.2017 at 10.30 pm got stuck at kuala lampur due to volcanic eruption at bali. You took off from mumbai inpite of prior information of this volcanic irruption and put all passengers in inconvenience and dumped at kuala lampur at their mercy.
This is your gross negligence and put every one in trouble. Your ground staff is not operating. My daughter and her husband among the...

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Address: 410209

I have booked a ticket with air asia 20th december '17. But due to sad demise of my grand father in october, i had to cancel my travel plan.

I had requested them to grant me a credit in my air asia account so that i can use the same to book another ticket with them only.

I have provided all necessary documents required to prove death and relation with the deceased. But they are just wasting time by asking irrational...

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Address: 700001

For our family holidays we booked ten (10) returned flights by pt indonesia air asia qz511 between kolkata, india to denpasar, indonesia. The booking references for two tickets were ;
Jh5v5v for 4 tickets and rwd5gd for 6 tickets.

Due to acute family problem we now want to cancel all the 10 return flight tickets. Kindly help

Lead passengers :
1. Mrs rupa dhar chowdhury
2. Mr. Govind basu...

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Address: New Delhi, Delhi

I booked a ticket for my uncle from kolkata to delhi. Flight i5547, pnr swnk9a, pax name - kanai das, dot[protected]

I requested for a wheel chair and we got the confirmation from airline that it has been added. He was travelling alone and he is 70 years old.

Though he was provided wheel chair at the kolkata airport however he was not assisted at new delhi. He was given wheel chair assistance while deboard the...

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