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Updated: Feb 28, 2025
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To get the remaining balance amount of $280 against ticket cancellation
Full refund due to medical reasons
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Air India reviews & complaints page 64

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P
prakashlute@gmail.com
Mar 29, 2021
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Refund for cancelled flight

I booked flight from HYD to Nasik on 28/03/2021 vide PNR no. J1ETE
E ticket NO.[protected]C1

Received phone call from[protected] regarding cancellation of flight and upon reaching airport, flight status was cancelled.

However, No email, SMS received from Air India and could not initiate refund as flight status is till not updated.

Please refund my ticket.

regards,...
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D
Davgill
Mar 28, 2021
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Booking reference 3IPNUB

Booked tickets with air India via Southall travel, booking was done on the01/10/2019, Was do to fly to India on the 16/03/2020, Southall travel advised that visas have cancelled to India and we will not be able to travel . Air i India have only refunded me £750. We are losing £420 as a result of this cancellation. Air India have been refusing to pass a full refund to southall travel. I had another member of my family travelling to India...
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A
Arsheen taj
Mar 26, 2021
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Refund Seat booking was made on 19th March 16J

Address: Bengaluru

Arsheen Taj has booked a seat paying Rs 900 which 16J on 19th March 2021. while boarding the flight the seat was changed and staff was not able to provide the proper details even though I had the invoice and check in for 16J seat. I am suffering from ear pain due to last seat 33J was allocated to me in the last minute.

Kindly refund my money back and I had to suffer with ear pain .

Flight number AI 1177
From...
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S
Sharique89
Mar 23, 2021
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Refund Amount not received

Dear sir,

My booking Reference No is HXVMT & Eticket No[protected]

Itinerary Details

Passenger Name - MD SHARIQUE
Delhi (DEL) to Muscat (MCT)

I booked the ticket for 22th February, Delhi to Muscat, but i wanted to reschedule of my travel ticket, then call to customer care for reschedule & server down of Air India during the process for a long time, then my PNR is canceled.br...
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R
roopali84
Mar 22, 2021
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Refund not received even after 1 year

My flights from Frankfurt to Delhi scheduled on 27th Mar and Delhi to Frankfurt on 13th April 2020 were cancelled by Air India due to the ongoing pandemic. It's been almost one year and I have not received the refund until now. I have written Air India multiple emails but haven't received a satisfactory response.

Given the current situation, I do not have any near term plans to travel to India and hence would like my complete...
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D
Devthegreat
Mar 19, 2021
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Ticket refund

Dear Sir/ Madam,
I was travelling with my family from Mumbai to Kolkata on 8th March via Air India flight AI 773 (PNR number JJWB4) from Mumbai to Kolkata in a medical emergency of my mother.
While we approached the counter to drop our luggage (after having our boarding pass) we were stopped from boarding. Air India stuff told us that they won't allow us to board the flight without having covid negative certificates for all...
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A
AshokCh31979639
Mar 19, 2021
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Refund for Cancelled ticket not received - 59 days passed

Address: Delhi

I had cancelled my Air ticket from Air India Customer Care Department on 22nd January, 2021 But till date refund amount has not reached to me despite of repeated request, My Date of Journey was[protected]. My ticket number is[protected] &[protected].

I had requested several time to Air India but till date I have not received Refund. Please help me to get refund.

Ashok Chopra...
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S
Shab07
Mar 18, 2021
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Refund

I am trying to get refund status from Air India. I had booked my flight online for 15th Feb and cancelled my flight by calling Air India customer care. I was told I will get the refund in 10 working days.
I have been calling Air India customer care and they asked me to write an email to customer care ([protected]@airindia.in).

After 2 weeks of follow up I was asked to write an email to [protected]@airindia.in
I...
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D
Decent Collection
Mar 18, 2021
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Flight Cancelled by Air India But refund not initiated yet

Hello Sir/Mam
I booked a Air India flight ticket From Udaipur to Goa Via Mumbai Journey date 26 June 2020, Flight was cancelled by Air India but they are not refunding my amount and they also refused to free reschedule my flight
here are my ticket details
Passenger name - Snehil Ramani
Ticket Number[protected]
Date of Journey - 26 June 2020 (from Udaipur) To 27 June 2020 to Goa Via Bombay
PNR...
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S
Sanjiv Kanta
Mar 18, 2021
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Complaint regarding non refund of booking amount

I had booked 3 tickets for travel to Delhi Singapore Delhi through Akbar Travels on Air India Flight . E ticket numbers are as under
[protected]
[protected]
[protected]
Out ward jorney was to be on 5th September and inward on 30th September for first two and 13th September for third ticket. As the said flights were cancelled I had applied for refund of my booking amount to Akbar Travels. I have been informed...
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A
Avarkia
Mar 17, 2021
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No Refund of cancelled ticket

I have booked the flight ticket through Air India website PNR HEQ12 Reference E Ticket no[protected] for March 2020 in February last year. Due to covid-19 lockdown flight got cancelled. I called customer care and also send multiple emails to [protected]@airindia.in and requested for full refund as i am eligible for full refund as per government guidelines. Every time, I got a response that it will be refunded back to my account with in...
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M
MMM :
Mar 17, 2021
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Rs 4999 reduction

Address: Banglore

There was a cancellation of Air India Flight. We received a call from the number [protected], regarding the refund of ticket. we again received a call from [protected] number they asked the account details for refunding the money. But they cut rs 4999 from my account...
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C
cyril.gonsalves
Mar 16, 2021
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Refund not provided for tickets cancelled due to COVID Lockdown

Booked 8 tickets for Mumbai Goa trip on 11 Jan 2020 for travel date of 09 May 2020. But due to lockdown, travel did not happened and as per govt orders, we are entitled to get full refund. Only way to get refund is to drop email to [protected]@airindia.in.
So Dropped email on 04 Feb 2021 for cancellation but there was no response for Air India even after follow-ups.

So tweeted regarding the issue on 17 Feb 2021 by tagging...
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V
vaqarmiyankhan
Mar 15, 2021
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Given 2 Seats in spite of booking 3 tickets

I booked 3 seats from Delhi to Surat flight no A1 423. I also paid for extra leg space seats but when I boarded the plane I was told there are no seats and you have to adjust on 2 seats. When I told them I cannot adjust on 2 seats as I have two kids. they told me rudely to get off the plane and next plane was there the next day...
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T
Thakurm568
Mar 14, 2021
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Loss of Boarding Pass

Address: Govind Nagar, Kotdwara

Sir, i travelled
from Port Blair (ixz) to New Delhi (Del)
on 24 Feb 2021.
Ticket PNR J6J48
E-Ticket No.[protected]
Dept time 1630hr

I didnt recieve my boarding pass in mail when i web checked-in.
And because i changed my mobile i am unable to find my boarding pass.

Kindly grant me my boarding pass or travelling proof at the earliest

Thank you....
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R
rishpal2611
Mar 13, 2021
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Not received refund.

Address: ROOM NO.102, SHREE RAM PLAZA, C 108,, PHASE 5, FOCAL POINT

Dear Sir,
I booked international air tickets through AIR INDIA online and made a payment through my credit card on 24.03.2020 due to lockdown AIR INDIA canceled a flight so I applied for refund.
As I talk with AIR INDIA customer care telephonically they advise me that I have to contact the bank for a refund and the bank team will be in contact with AIR INDIA chargeback team for refund. They give me a transaction ID against...
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T
Tasneem Khatoon
Mar 12, 2021
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Name Misspelled on Ticket

I emailed and they only made a case and never fixed it.
I called customer support, the man said he will pass the remarks which I did not understand. I asked for a confirmation email and he said he could not send it. I asked to speak to the manager but according to the man he is never available. On the booking policy it says that if a misspell has occurred we are able to ask for a fix, but support does not know there own policies....
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J
J Shashidhara Prasad
Mar 11, 2021
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Not receiving message of cancellation of flight, absence of staff to answer and arrogance of the staff at Mysore airport

Address: 49/2, 5th Main, 3rd Block, Jayalakshmipuram

I had confirmed ticket to fly from Mysore to Bangalore on 11th March 2021 by Airindia-alliance flight 9534. When the passengers reached airport of Mysore there was no officer at counter. We had not received any message regarding the cancellation of the flight. We were given this information much later. Had we got the message earlier we could have come later to catch the rescheduled flight arranged to take off at 1-35. In addition to this...
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R
Rajinder Singh Banga
Mar 10, 2021
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Refund Has not issued even after 9 months

Please please help me, Air India has not refunded me for the flight that was cancelled by the Air india due to covid. I had contacted them many times, emailed them on ecommerce many times but every time no satisfactory answer. I had 1.5 lac money stuck with them. I really frustrated from them. Pls help...
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T
tajuddin1985
Mar 10, 2021
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Refund

Hi Sir/Madam, I purchased ticket from Air India on 01Dec2020 with Eticket#[protected] &[protected]. However, ticket cancelled due to travel restrictions amid Covid. On 05Jan21, I made refund request with the Airline. On 24Feb21, I got a message from Airline that the refund has been executed to the credit card used & they asked me to liaise with the bank . Morethan 100 times called on [protected], they don't answer the call. Morethan...
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