Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
I have raised my concern multiple times till now and there is no resolution for the same.
Will repeat the concerns once again so that I can get my money back ASAP.
Currently there are two issues as below:
Travel date 1-Feb-2021 (PNR # - HQ4D7)
Air India guys did not let me board my flight stating that i do not have COVID test negative report
No Intimation was...
Myself and my family (4ppl)was traveling from Kochi to Dubai on AirIndia flight AI933 on 7/03/21 and left behind my phone on the pouch of my seat 27B, my family was allocated seats from 27 A to 27D. I have enquired in dubai airport and in the Air India office. The air India officer had adviced to send the email to [protected]@airindia.in and its is giving a bounce response, showing undelivered. The same flight had board in Mumbai airport...
I have been refunded only 700 rs instead of 15000 rs.Dont know what’s happening my ticket number is[protected].When i cancelled the ticket their customer executive itself told me the refund amount not me and now they have sent 700rs.Please help me...
I've been trying from Jan 31st 2021 to get my refund, but I didn't get a refund and so many times dropped an email to the eCommerce team, no reply from any one until today.Can you please help on this and do an expedited process for refund. E ticket no:[protected]
Could you please help on this to get refund. It's large amount was blocked with airindia....
Amount debited on 18th Dec 2021. Still don't know where my amount struck in between.. Please check & update me the Status of my Transaction. Contact us & Ecommerce is helpless
I have already registered a complaint vide no ID:2820300. To my surprise i see that the complaint status is completed.
I have received no status update for the same.
Flight AI-675, 18.10.20
Flight AI-773, 25.10.20
cancelled due to lock down. Have not received the refund yet. Please process refund immediately.
Booking ID - Booking Id: NF[protected]
PNR No: YB9S4. Refund Amount Rs.33, 093.br...
Dear Sir/Madam,
I had booked my air tickets for three people with MakeMyTrip for a trip from Toronto to Mumbai on August 03, 2020 via Delhi on Air India. This flight was cancelled by the airline due to COVID-19. MakeMyTrip has raised the refund request with the airline. I was told that it will take 90-120 working days to get the refund. It is now 7 months. After multiple follow ups with the travel agency and airline I am still awaiting...
Subject: Extreme difficulty caused to business class senior citizen passengers on Vancouver, Canada – Chennai flight, due to inconsiderate behavior of Air India employees and contractors
Respected Officers,
My name is Mrs. Rani Kannan. I am a 62 year old retd. Central Government Employee (retired from Central Warehousing Corporation) after 37 years...
I am writting this email because i am totally disappointed with Airline services. I cancelled my ticket from chennai to sydney on 9th Apr 2020 during covid lockdown. I have raised for ticket refund during that time. Till now i didnt receive my refund. Almost a year passed away i have given enough time but still i didnt get proper response. Lot of customer care complaints, direct airline complaints but no use.
They are saying my money...
This was the worst flight experience I have ever had with Air India.
1. To start of the seats were dirty
2. Toilet was stinking and was worse when the seats are next to toilet 28 A, B and C.
3. No drinks only Pepsi and some wine.
4. No special food or milk for children.
5. No snacks.
6. Food was served, jam and butter were given but no breads. Only fruits in the morning.
7. No headphones.br...
I had booked an air India flight for self and family for travel to Port Blair from Kolkata on 02 Mar 21 Booking reference no Y45ET. At airport We were denied boarding citing Port Blair administration’s prevailing requirement that all passengers travelling in to Port Blair must have RTPCR negative certificate. However, it is important, surprising and distressing to note that during the entire ticket booking process through Air India app...
This is to bring to your attention that I am waiting for the refund of my cancelled ticket (cancelled from my end on 10/09/2020) since 174 days as of today. For the last 6 months, I have been calling air india's customer care team multiple times (almost twice a month), but all of those were of no avail. With this, I must admit that this is worst customer service team I have encountered.
I would like to highlight some of the recent...
I have booked an air ticket through your authorized air travel agent- Easemytrip for your airline flying between Delhi to BANGALORE on 04th Dec 2020 at 5:35, due to unavoidable circumstances, I could not undertake the travel and hence, had to cancel the ticket on Jan 02nd 2020 ( Attached the cancel request documents). It has been more than 3 weeks since I had cancelled the tickets and I am still awaiting a refund approval from your end. The...
Address: C/43 Survey Park. PO Santoshpur, Kolkata 700075
This is in regard to the refund effected on 6th Oct 2020 against the following tickets.
1. E-Ticket number - 098-[protected] & 098-[protected]
2. Passenger's Last and First Name - SEHGAL PREETI & SEHGAL SUMAN
3. Flight Number - AI775 / AI177 & Return AI178 / 776
4. Date of travel - 18 MAY 2020 & RETURN 8 JUL 2020
I am advised that the refund Reference is RA098A614395VW1.
This is in regard to my travel from Chandigarh to New Delhi on Feb 05, 2021 on flight number A91 0832 (Air India- Alliance air). I had an international flight to Los Angeles (Separate itinerary) from New Delhi hence I had an extra piece of Check-in Baggage along with me. The cost to carry an extra baggage was around 10, 000 Rupees whereas the ticket itself costed around 4000. I called the air india customer care on Feb 04, 2021 and asked...
We have cancelled our travel trip on 21st December 2020. It's been more than 2 months since then we haven't received the refund amount yet. Could you please kindly help us to get the refund?...
Flight AI-675, 18.10.20
Flight AI-773, 25.10.20 cancelled due to lock down. Have not received the refund yet. Please process refund immediately.
Booking ID - Booking Id: NF[protected]
PNR No: YB9S4.
E-Ticket no: 098-[protected]/098-[protected]/098-[protected]
Why is Refund not yet initiated for a flight cancelled in Oct20?
Please reply me on my below email id or contact no.
User...
I had booked ticket from Delhi to Birmingham vide PNR No.YOV1W the travel date was 05/02/2021.The flight had been cancelled. There after booked again from Delhi to London ticket had been issued vie PNR No.JBRGB for 25 th Fab. Rescheduled to without our consent and convenience to 4th. March, then to 8th, March and now to to 11th. March with same PNR number.
Inquired from customer care of Air India surprised and pained to find that flights...
