Claimed

Air India Complaints & Reviews

www.airindia.com

1

Updated: Feb 28, 2025

Complaints 3167

Resolved

295

Unresolved

2872

Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air India

Recently resolved complaints

View all complaints

Mentally harassment

Flight cancellation

Refund of ticket

Most useful reviews

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

Fake job offer letter

Job scam/ fraud in name of job

Air india airlines fraud hr - mohit sharma

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

Featured stories

To get the remaining balance amount of $280 against ticket cancellation

Full refund due to medical reasons

Unacceptable service/refund request

Air India reviews & complaints page 80

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I have booked tickets from delhi to kochi, but the tickets are not confirmed and money deducted from my bank account. I was only having that much money on my account and now they told me that tickets got cancelled. If i wait for getting refund it will take more than 21 days, so by that the amount will be very huge. It's making a really uncomfortable at this moment, a normal family like me can't afford this much of amount at a sudden time,...

Helpful

Found this helpful?

Write a comment

Address: 6603 - 54 Ave., NW, Calgary, Alberta, Canada, T3B 3N4

I took a trip to india from jan. 27, 2020 to feb 13, 2020, using air india. It was a horrifying experience flying with air india. First of all one of my baggage that i checked in going there was damaged. After 29 hours of flying i couldn't find a counter at indira gandhi airport to file the damage bag report. I was told that i could file the bag damage report when returning back. So i tried to file it at air india ticket counter on feb. 12,...

Helpful

Found this helpful?

I was flying from Ahmedabad to Bombay I on 5/1/2010 The flight was supposed to take off at 7:10pm but it did not arrive till 9 and took off around 10:00 pm and landed at Bombay at 11:30pm but by other flight was11:30pm to melbourne so I truly missed that flight and no body helped me there. I was so helpless and at the and I had to buy another ticket to melbourne such cost me $2195 which is not small amount I already spent all my savings to...

Helpful

Found this helpful?

I have booked international flight ticket from ahmedabad to vancouver for date 14.12.2019.

Booking id is nn[protected].

Before going to abroad, i have confirmed with air india customer care regarding baggage information and replied that for student visa holder one extra baggage of 23 kg is allowed.

But when i reached at ahmedabad airport for departure, i was charged rs 17980 by air india for...

Helpful

Found this helpful?

Write a comment

Hi, i was travelling from fft to blr via mumbai via air india flight. During the travel i was checked out my check in bags at mumbai (International to domestic) and checked in again at mumbai airport. But i have not received by bag at blr. I have raised a complaint at blr airport but they are keep saying "tracing" or "mumbai airport is not responding" from past 7 months. I went to blr airport by personally many times but still i have not...

Helpful

Found this helpful?

Write a comment

I got a message from air indai limited and they provided a link in that massage.in that link a two page pdf file is there.. And i called to this number in that pdf which they mentioned as hr number [protected].
I didnt paid any amount because i know that was a fraudulent part maintaining by a gang..
I am here just complaining about to end them here only because innocent people are getting loss from that fraud gang
Arrest...

Helpful

Found this helpful?

Write a comment

Following return journey was booked through flipkart travel on 12 dec 2019:

Sector:
New delhi to guwahati: air india ai-889: tue, 17 dec 2019
Guwahati to new delhi: air india ai-890: sat, 21 dec 2019
Passenger name: mr. Alok saxena
Pnr: j3be5
E-ticket no.:[protected]

The following facts are submitted:

On 13 dec 2019, the air india customer care no. [protected]...

Helpful

Found this helpful?

Write a comment

Address: 560076

This is to inform you that my money is debited from my account and tickets are not generated for 24th February 2020 - 11.50 am flight AI 738 Bangalore to Bhubaneswar which I was booking today.

I contacted the Air India helpline, asked me to wait as they said, payment is reflecting but wait untill the tickets are generated and also to mail but untill now no one has replied to my mail or provided any solution to it.
br...

Helpful

Found this helpful?

Write a comment

Address: Indore, Madhya Pradesh, 452009

I am priya jain I had booked a ticket from mumbai to abu dhabi on 31/12/2019 but no confirmation or message or e mail came from air india.
I booked the ticket again from mumbai to abu dhabi on 2/01/2020 which on confirmed.
mail comes from air india on 7/01/2020 that my ticket which was done on 31/12/2019 was confirmed.
booked on 2/01/2020 and please be able to give refund with a minimum cancellation charge.
please...

Helpful

Found this helpful?

Write a comment

Hello sir/madam,

My husband and i recently travelled on air india flights and experienced several issues / headaches, for which i am seeking financial compensation.

1. Flight no 102, jan 10 2020 jfk to delhi: on this 14 hours flights, tv screens were not working on our row. Despite asking the hostesses several times, and repeated reboots, the issue was not resolved on the entire 15 hours flight, and we had to...

Helpful

Found this helpful?

Write a comment

I booked Air India flight from Delhi to Bhopal for 11th January 2020 at 5:55 AM,
Business Class and I paid 16, 139 INR.
When I reached airport on 11th Jan, I was told that due to some technical issues the flight was changed, and the flight which is leaving at 5:55 AM does not have any business class.

They issued me a seat in the economy class and said that the money will be refunded after deducting the economy...

Helpful

Found this helpful?

Write a comment

Air India Refund not yet received after 37 days .
They have past their 21 days policy and the customer care staff are not of much help .
They keep lying that I will get the refund after two days and then I never got my refund.
I've called them 10 times.

I've only got excuses from the staff.
One staff told me to go ahead and file a complaint if i wanted. It was very rude of her.

I cancelled...

Helpful

Found this helpful?

Write a comment

My flying returns number is[protected]. I've uploaded my kyc document (Passport) 3 times, giving a better resolution scan copy the 3rd time. But every time, they reject my kyc stating that the passport number on my first page of passport doesn't match with that on the last page, which is weird because passport number is only printed on the first page.
Same scan copies have been accepted in banks which is supposed to have the most security...

Helpful

Found this helpful?

Write a comment

Address: patna, 800020

This is complaint against the air india srinagar staff, me and my
Wife were travelling from srinagar to surat on pnr number z3495 and
Yj4eb ticket numbers with[protected] and[protected]
Respectively. Our flight was scheduled on 15th jan 2020 but flight
Got cancelled due to heavy snow on 15th jan 2020. It was important for
Us to reach surat at any cost as our marriage was scheduled, so we
Approached...

Helpful

Found this helpful?

Write a comment

Address: MHN. 625, Vaddem, Vasco-Da-Gama, Goa, India, Near Vaddem Lake, Vaddem, Vasco-Da-Gama, Goa, South Goa, Goa, 403802

I would like to highlight the recent harrowing experience of air india staff at goa airport on 7thjanuary, 2020.

I was on vacation to goa from dubai and had a return flight on 7thjanuary, 2020. At the check-in counter air india staff ms. Manisha ripped off my passport into two parts - the book was detached from the cover. On checking with manisha how the passport got damaged she mentioned that when she opened the passport it...

Helpful

Found this helpful?

Write a comment

Address: 12-2-720/2/3 FLAT NO. 103 MOUNIKA HEIGHTS

I have booked ticket from visakhapatnam to hyderabad on 23 december 2019 through www.airindia.in website. However an amount of rs.17, 192 got deducted for failed transaction also i. E. Against card number : 5546xxxxxxxx8313 and transaction details

Air india ltd (Inr) www.airindia.IN | 85215229357950688455221. And my credit card statement for the month of january 2020 is showing the amount of rs.17, 192 deducted for failed transaction...

Helpful

Found this helpful?

Write a comment

Address: 12-2-720/2/3 FLAT NO. 103 MOUNIKA HEIGHTS, Hyderabad, Andhra Pradesh, 500028

Amount debited against card number : 5546xxxxxxxx8313 for rs.17192.0 against the transaction details air india ltd (Inr) www.airindia.IN | 85215229357950688455221. I have booked flight tickets from visakhapatnam to hyderabad through flight number ai 951 vide booking reference hetsf which got debited twice. The failed transaction number is as given above. Pl resolve and credit my credit card account with rs. 17192...

Helpful

Found this helpful?

Hi sir/madam

I had cancelled my online ticket booking with pnr no. Hhz4j (Ai)

Ticket no.[protected] on 17th nov 2019

I booked it online on airindia website using my debit card. I cancelled it due to a family emergency.

But still i have not received the refund amount it's been over two months now.

Please clarify the same!

I have also emailed at [protected]@airindia.in...

Helpful

Found this helpful?

Write a comment

Hi team
I hd booked d flight from Delhi to srinagar which ws cancelled on 11 dec
Full return ws guaranteed with in three to 7 days... Its one nd half month nw bt still dre is no refund yet
Inspite of reapeted calling...first of Al no one picks up the phone nor it is attended... Its very uncomfortable for d customer... Nd dre iz no source of help...
Plz do something otherwise... I wud nt have any choice left other...

Helpful

Found this helpful?

Write a comment

Address: HM-21 AMAN AVENUE O/S GATE HAKIMAN AMRITSAR, Amritsar, Punjab, 143001

Sir
My flight no. Ai-454 pnr no. Yrt19 from amritsar to new delhi and flight no. Ai-455 pnr no. J4gtf from new delhi to shri naded sahib on dtd 09.01.2020 time 15.20.
Sir after reached at new delhi airport we feel that our two baggages were opened during the flight or at new delhi airport.
Our valuable goods and holy book guttka sahib was not at their place and not in good condition in the baggages.
Also note...

Helpful

Found this helpful?

Write a comment