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Air India Complaints & Reviews

www.airindia.com

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Updated: Feb 28, 2025

Complaints 3167

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

Fake job offer letter

Job scam/ fraud in name of job

Air india airlines fraud hr - mohit sharma

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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To get the remaining balance amount of $280 against ticket cancellation

Full refund due to medical reasons

Unacceptable service/refund request

Air India reviews & complaints page 82

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Address: New Delhi, Delhi

I travelled by air india flight ai 126 from bangalore to hyderabad on 29 december 2019. Journey started from bangalore (Blr) at 13:20 on 29 dec 2019 to indira gandhi intl, delhi (Del) at 16:10. Further i was supposed to board flight number - air india (Ai) 126 with scheduled departure from indira gandhi intl, delhi (Del), terminal 3 at 17:15 on 29 dec 2019 to reach rajiv gandhi intl, hyderabad (Hyd), on 19:25, 29 dec 2019.
My scheduled...

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My flight got cancelled due to operational reason from srinagar to nagpur via delhi on 12/12/2019 and from there various flights were booked along with my family members

Totally i have cancelled 5 tickets but airindia had not refund me monwy back.. Everytime i call airindia customer care they are not able to update me status and i made no of corresspondance to [protected]@airindia.in but they dint bother to reply me... Details...

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Address: New Delhi, Delhi

On 26 december, my friend arjun agarwal booked two flight tickets through your website.

The details are as follows -

Upi transaction id[protected]

To : air india limited
(Billdeskpg, [protected]@icici)

From : arjun agarwal - hdfc bank
([protected]@okhhdfcbank)

Google transaction id - cicagkdo1m6xrw

Reference number: [protected]br...

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I have lost my clothing items in air india flight travelled on 24th december, 2019 from new york to delhi in flight no. Ai 102, seat no. 42c. When discussed my issue with air india customer care executives, they are asking me to drop email on [protected]@airindia.in. When addressing my issue on this email id the email shows invalid and email didnt delivered, it returned to me.

How i will be able to collect my items when air...

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Hi, I had booked 3 tickets from air India website - Air India Flight No.-AI 828, Date - 08 Dec 2019, Dep Time - 11:30 hrs, From Srinagar (SXR) To Delhi (DEL). Due to bad weather the flight was cancelled. So far, I have not received my refund. I called customer care multiple times, but they have no information on refund. I even mailed multiple times to ecommerce @airindia.in but so far, I have not received any response....

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I booked a flight from the air india website: bom-ewr-bom on 11 nov 2019 for 18 nov 2019 returning on 15 dec 2019. Subsequently had to cancel it withing 12 hours on 12 nov 2019. I also on the same day, wrote an e-mail to their e-commerce department. The only acknowledgement i received from them was that my ticket has been cancelled. No mention about refund at all. I called their customer care number on 9th dec 2019 to ask for the status of...

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Flight number: ai 933
Name: r sugathan
Delhi to kochi

I tried booking this flight on the 22nd of december and the amount was debited from but payment gateway failed (Upi gateway) and i did not receive the ticket. I called the customer care number and they told me that the ticket was automatically registered as cancelled and the amount of rs. 6186 will be reverted if i email at air india customer relations. I have...

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Address: Brahmaputra, 33, Gautam Buddh Nagar, Uttar Pradesh, 201303

Reference my pnr j5gn1.
It is disturbingly submitted that i had done booking as armed forces discount as telebooking. On moving to airport today, i came to know that it has been cancelled without intination. Infact i received a remibder a few days back regarding our travel today. This has resultef in major financial loss as well as trauma to the family if a servubg soldier who is booked for return also. May i request you to adjust...

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Address: New Delhi, Delhi, 110029

I'm a student studying in london, i was flying back to delhi via mumbai. I had my luggage in mumbai with me, after that i haven't seen it. I filed a report the reference number is : delai30823, the status is: item located, confirmation pending. I was promised by your staff that i'll get the baggage on the very same day as it is lost domestically. I haven't received any calls from air india's side and when i'm trying to call them on the number...

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The pre-booked seat (Paid 60 aud) was not allocated to me in the ongoing flight sydney — delhi (Ai 301, 9th nov 2019). Attached is the boarding pass of non-extra legroom seat that was allocated to me at sydney airport.

Also attached is the receipt of the pre-booking.

It has been over two weeks since i contacted the airline and sent them the proofs via email, however, no one has acknowledged the email or sent...

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Address: Hno.17 VPO Pakharpura Amritsar, 143502

I'm complaining to miss anjana rawat who was calling for sending documents with 2 passport size photos me that you're selected for supervisor post at chandigarh airport. After that she asking me to send 1500 for file charge and 8500 rs for uniform and she ask me first send the money after one day your uniform will be delivered to your address. And today also she ask me for 15000 rs more for death insurance by air india. So doubt on her and...

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My self chandan mitra a retired ifs officer stationed at hyderabad had booked 8 seats 5a, 5b, 5c, 5d, 5e, 5f and 7e, 7f, for the air india flight ai 776 from bhubaneswar to hyderabad scheduled on 9th of december in favour of mrs aditi das, mrbinoy krishna das, mrs krishna das, mranshuman mitra, mrchandan mitra, mrs nandita mitra, mrsantosh sen and mrs smita sen respectively. The tickets were booked through credit card on3rd of september by...

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Address: 355, 3rd Main Road, Tata Nagar, 560092

Hello,

I have lodged a complaint on 6th december 2019 regarding my broken baggage. The tag no. Is ai919099 (Ai506). The customer service has been very unhelpful in this regard and failed to provide me any resolution. I have called them up a 100 times till today, but to no avail. There is no person who can let me know what the status is. Please help....

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Address: Indira Gandhi International Airport, Terminal 3, New Delhi, Delhi, 110037

This event took place on 19 december 2019 at 8:17 am at terminal 3, indira gandhi international airport, new delhi.

I booked air india flight ai 506 from new delhi to bengaluru that departed t3, igia at 9:45 am. I landed in new delhi on 18 december 2019 at 11:30 am after traveling from usa in china southern airlines. About two weeks ago, before i made the booking on air india, my mother spoke with an air india customer service...

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My brother shri sandipan dutta & his wife srimati singing sikdar dutta, staying at us, had availed the air india flight having the following details:
Flight details : dl 4920 / 15 dec ai 102 / 15 dec
Routing : orf / jfk / del

At delhi, it was identified that the airline had left all luggages at new york and this couple who have come to india for a week to impart lectures at the iit mumbai are in deep trouble as...

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Address: T-6/503 , Orchard County, Ansal API, Sector 115 (Near Sante Majra), 140307

Respected sir/madam,
I am an indian citizen living in australia. I have my property in mohali (Punjab). Every year i visit india.

I tried to book a ticket online on[protected] on air india website www.airindia.in. this booking was from sydney to delhi on[protected] and from delhi to sydney on[protected] for one adults.

I made online payment on airindia.in website by my australian gem visa credit card...

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My father s m mohsin was coming back from bahrain to new delhi by ai 940 on 14/12/2019. I had already paid the ticket amount (With wheelchair facility on whole journey) on 20/11/19. Booking reference no is hlz5t. The ticket purchased was for patna to bahrain and back. While travelling in delhi air india office did not charge any feees for wheelchair. But on 14/12/19 when he was coming back, airindia in bahrain charged 29.00 bd for wheelchair....

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I had booked my flight from goa to Patna via Mumbai from Goibibo for 15th Dec. But Air India flight no AI684 got delayed for almost one and half hour due to which I missed my next flight GoAir S8585. The respective airlines didn't arrange for my next flight and is not ready to take responsibility yet. I had to book flight all by myself for 16th Dec. I have lost so much of my time and money due to all this. This is serious issue and I want...

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Address: 8 squares jean baptiste lulli, 93110

Dear Sir/Madam,

On 7 December 2019, I tried to purchase an Air ticket from your website (Air India), using my Credit Card on behalf of my friend (Mr. Nadeem KHAN) who was to travel to Delhi from Paris. I tried one time to pay the amount and then Display shows “Sorry there has been an error with your request (I have attached the screenshot). Then I tried with my friend’s Credit card two times but the same problem occurred....

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This is the email i sent to air india, unfortunately no response:

Hello air india,
I boarded a flight from amristar to delhi on the 9th dec, flight number: ai 016. See the attached pic for my boarding pass and e-ticket details.
My checked-in luggage didn’t come with me as it had a power bank and i was advised it will arrive in amristar on the following day after security discards the power bank from my luggage.br...

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