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Last updated Oct 11, 2024
Complaints 1427
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Apple India reviews & complaints page 19

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K
kgirijasankar
Aug 15, 2020
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Update failure

Hi,

I am using mac book air (Mid2013) - i am trying to update software (Macos catalina) showing network connection was lost (An error occurred while installing the selected updates.) & security update[protected].14.6 also showing same error...
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S
sonusandy1991
Aug 12, 2020
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Iphone service

Address: 442, 9th Main,Road, 9th Avenue Building, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka, India 560038

Hi,

On 30.07.2020 i have given my iphone xr to planetcare (Indiranagar) coz my phone had some white patch on display. They told me it will take 10 days to to solve this issue. After 10 days i tried to contact them to know the status of my phone but no one pick the call. On 10th of aug i went there, they gave me my mobile saying that problem is got resolved but when i check my phone, that display issue was still there. They...
+1 photos
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S
Sunny Bharani
Aug 11, 2020
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apple i pad 7th gen 32 gb

Address: Blue Club Collection Pvt Ltd. 3 Jagnath Corner Yagnik Road

Product - i pad 7th gen
Serial no - f9hzd3cemf3m
Date of purchase - 24th oct 2019

The i pad suddenly stopped working on 20th june, we file a complaint at b2x, but reply we got was very disappointed, they said they solve only software issues & not the hardware issue, also are asking for 23000 rs charges, in-spite of i pad been covered under guarantee period....
+1 photos
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K
Keshav K Jain
from Mumbai, Maharashtra
Aug 7, 2020
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Billing and unethical practices

Address: Mumbai

Hi

I was charged for an app called fortune scope as in-app purchase. While downloading the app mentioned 3-day trial period and then 849 will be charged. However, as soon as i clicked on the option to subscribe, immediately my money got deducted.

When i called apple support they mentioned it was because the trial period had already expired last year. But this was not mentioned when the purchase was confirmed....
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A
Ajitsamota
Aug 5, 2020
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Macbook Pro 2020

Hi purchases a macbook pro-2020 on the 3rd jun 2020 from the store bb professional, jaipur,. And i found the issue in my mac after the 2 days that its performance is not very slow like i face the issues like trackpad is not working, hanging issue in the mac, so i tried to get the replacement so they said that coordinate with the apple support team and this is the software issue so it can be resolved by the service center and etc, and if not...
+1 videos
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hemanshu g patel
Aug 5, 2020
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iphone 6s problem in handset ringer silent button and socket to 2 times and many time cable failed

Address: banglore,india

I purchase new iphone 6s in third party dealer umiya mobile world to dt.8/11/2017. This iphone is network issue in 2 days so visit in ivenus service center his changed handset in a week. I used in 2 years and 8 month but 6 ya 7 times original cable is failed. I check another phone so not working in cable. My home totaly wiring checked and earthing is already completed. After one day iphone in charging mode i use some silent to ringing mode...
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S
Satender Lamba
Aug 2, 2020
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Ipad display not responding

After ordering ipad air 3 (64gb)
I got screen touch issue ipad air which don't respond correctly to my touch and also imagine store is not responding it's very bad
I need help in returning or exchanging this ipad air to new ipad air 3

My order i'd is r[protected]
Online store: imagine apple store...
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K
karthik_552
from Mumbai, Maharashtra
Aug 2, 2020
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Airpods replacement || Product not serviced since 1 month || Cheating Attitude

I am not satisfied by the way the complaint was taken and not rectified till date...
I have submitted my airpods on 3rd july @11:38:16 due to mic related issues.Agent Ms.Naga Sudha has thoroughly verified the product and took pictures in 360 degrees and gave me service record and i was also informed that it will take 7 days to the fix the problem.

Tried reaching store @[protected] on multiple occasions but number never...
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J
Jogish Mehta
Jul 30, 2020
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Apple Macbook malfunctioning

Address: 807 DEV PLAZA OPP ANDHERI FIRE STATION SVROAD ANDHERI-WEST

I had acquired Apple MacBook -Air on 21st February 2020 from Flipkart (Vendor : Sane Retails (p) Ltd) (Invoice no FAB7L[protected] . It was used by my daughter in the lockdown for her online classes. While using she encountered the following problems
(a) The system intermittently got hanged (b) Input audio or Mic issue while using Zoom (c) Not able to catch the Wifi connection (d) Laptop not able to locate the Apple Airpods
br...
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R
rmakula
Jul 28, 2020
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Iphone xr with imei code 353080105142728

Address: Conquer care technologies Llp Visakhapatnam Andhra Pradesh m

Reference ID KZYDEQLN0Z
Serial number DX3Z94HEKXK2
Today i visited your authorised service center, Conquer Care Technologies LLP, 10-12-9/1, ground floor, rednam gardens, old jail road, Visakhapatnam.
The above phone was bought by me just 7 months back. I was facing the network issues and i could not connect to wifi or air pods or iwatch.
They formatted the phone and also loaded new operating software but the issue...
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R
RMGoradia
Jul 23, 2020
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Problem in brand new apple imac desktop bluetooth keyboard malfunction.

Address: Maple Digital Technology International, Khar West,Mumbai

On 11th July, 22020, I purchased new iMac 21.5 inch, retina display desktop, which came with apple magic mouse and apple key board. Purchase was made from Maple Digital Tecjnology International . Khar West, Mumbai. india. 400052. After a week from purchase, the bluetooth keyboard started malfunctioning in the sense that some of alphabets such as mkl etc and nemerals were not registering when their keys were pressed. The company was tried...
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R
Ruchi surana
Jul 22, 2020
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support for apple device - serial number: 357362098029351

Address: Bengluru

I purchased an iphone xr bearing s/n [protected] on 24th april 2019. This has been a dream phone for a mediocre person like me and i always used it with utmost care. The device was working absolutely fine till feb 2020. Post that, i started getting network errors which in general were fixed with a simple restart of the phone. The frequency of issues increased and it was becoming increasingly difficult to use the phone without interruptions....
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S
Shweta gotter
from Shimla, Himachal Pradesh
Jul 22, 2020
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Fraudulent selling of insurance

I purchased my apply xr in feb 2020 from sector 35 c chandigarh. They sold me the insurance by saying that it includes 2 times repair and 1 time replacement. I confirmed the later extra charges while taking the claim and the person denied any. Now when i made insurance claim, the insurance brand oneassist denied by saying that can’t be done. This is the trick between apply and oneassist and customer suffers. Its been more than 10 days,...
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A
Akash Jugnu
from Delhi, Delhi
Jul 17, 2020
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Apple service center fraud.

Address: C 21/4 G 1 A, 221002, opposite Karauli Diagnostic, Pishach Mochan, Maldahiya, Chetganj, Varanasi, Uttar Pradesh 221002

I am Aakash Jugnu, a web developer. I have a MacBook Air

I was using my laptop until April 2020 there was no issue. In May the first week, the laptop was getting unexpectedly switched off and I was facing this issue for some time. On 13th May I gave my MacBook to 'Unicorn Infosolutions Pvt. Ltd, Shivalik, Malviya Nagar, New Delhi([protected]).

They repaired as it is in the warranty period and returned to me...
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S
sanchi4045
Jul 15, 2020
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Defective Mobile

Address: 19th Floor, Concorde Tower C, UB City, No.24,Vittal Mallya Road, Bangalore 560001, India.

I have purchased iphone 6s in october 2019 and faced many problems in it like battery drainage, mic problem, hanging issue, sms like otp not coming, due to these problems in my mobile i have visited authorised apple service centre sector 35 b in chandigarh on 15/7/2020 at 11:39am and was highly disappointed with their services, as i was using only iphone 6s and they told me that it would be sending in mumbai and it will take 15-30 days for...
+1 photos
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M
Moenu Rana
from Mumbai, Maharashtra
Jul 15, 2020
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Hathi le liya tha bina sud ka

Dear sir /mam i have purchased 6s in november month and my phone got display issue in february i summit my phone to service center on 14 feb after a week they returned my phone and said there is no problem in this phone and ask me to resubmit again if i have face the same problem with some video and photos of display i did so i had sent to video evidence to service center and they said to me resubmit phone after holidays of holi then
We...
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M
Moenu Rana
from Mumbai, Maharashtra
Jul 15, 2020
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Very disappointed services

Dear sir /mam i have purchased 6s in november month and my phone got display issue in february i summit my phone to service center on 14 feb after a week they returned my phone and said there is no problem in this phone and ask me to resubmit again if i have face the same problem with some video and photos of display i did so i had sent to video evidence to service center and they said to me resubmit phone after holidays of holi then
We...
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V
vijay dancer
Jul 12, 2020
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apple watch manufacture defect

Apply doesn't care about customers. Even if the defect has to do with manufacturing they will claim physical damage. I have attached the photos. Button came out by itself buy apply care claims this is physical damage....
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H
Hunny3107
Jul 8, 2020
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Facing network problems

My i phone network is not working properly. Call is automatically disconnected....
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naina sharda
Jul 4, 2020
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Iphone 7 in warranty

My product is in warranty. Apple offers the best costumer support i have always heard that but unfortunately my experience was opposite. My phone was constantly heating, freezing and vibrating on its own. I went to their store for service they diagnosed software issue and uploaded one. One week after my problems have increased now my phone is rebooting on its own heating freezing. I went to the store again they denies about diagnosis and...
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