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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024

Complaints 428

Resolved

6

Unresolved

422

Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Staff at Krishnarajapura station being rude to elderly peoply

Recharged in online but not credited to card

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waiting time in metro station

card lost while travelling

Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 10

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Address: Kempegowda Majestic

I had entered the station where my mask broke infront of two female officials. When asked if they have any extra they said no and continued to talk me down to the point where it became extremely embarassing for me. I've travelled by train for the last 24 hours and a metro ride is the easiest way to get home. Now I understand the rules of protection due to covid but how is it possible that a whole government powered institution as big as the...

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Address: Hyderabad

Hello
Dear Banglore metro Authority.

I am new to Bangalore City we opted for metro travel while visited the city. We asked for metro recharge cards but the customer care desk sujested to take 1-day travel cards worth of 150/- per card with 50/- can be refunded back after the day travel even we can return next day as per customer desk person detailed. But when v went to return cards next day the staff told to get refund...

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Kindly do the needful...

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My pink Colour lunch box and Black colour ear phone stuck in the metro train gate and i missed the train. It happened at majestic station on 14.06.2022 at 6.15 pm in the train towards Byapannahalli. I checked at next three stations and byapannahalli station also. But nobody able to give me any information.
my contact information is [protected]...

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Dear Concerned,
Today i was travelling from Vijayanagar to Baiyapanahalli and i was told to give Rs 40 for the fare is actually Rs 38 and untill i demand / urge the ticket counter person was reluctant to give the change as if i could go away with it

Complaint to CC but of no use as Mamatha was quoting that she was there for almost 6yrs and taking things easily and reluctant to give the complaint register
br...

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Address: Decathlon ETA

13th June on 10.20 am i went to take tickets from the counter, the lady staff who was providing ticket was extremely rude and started screaming at me in the public for touching the display as my token went behind it,
I felt so embarrassed and bad i was almost about to break down into tears,
I clearly do not understand are these staff are really there to assist public or to harras public,...

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Address: 8073766979

My BMRCL Card No [protected]

I charged my card on- line through PayTM for INR 200 on 07 NOV 2021.

I took a Metro travel in next couple of days. This amount was not credited and not credited even till today...

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Hello Team

At peak time, early morning 6:20Am on 9th Of June, 2022, there is seen a huge line in front of the operating desk. Out of the 4 counters only 1 is operating, on reaching the counter to recharge, the lady answers that there is no digital payment accepted, and refuses to recharge, but asks me to move to customer section. On asking, why is there no information displayed Atleast on a board regarding this, she says nonchalantly...

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Address: HRBR Layout, Kalyan Nagar - 560043

We live in Kalyan Nagar Bengaluru and metro construction is in progress around here. It is very noisy throughout the day which is hardly bearable. But even in whole night the construction is carried on which is making our lives miserable with terrible noise pollution. How is this permitted and why don't BMRCL consider the lives of people living around. Please do bring some regulations and stop the work....

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Every night too much noise caused by metro construction near spar hypermarket bannerghatta road
Residents nearby unable to sleep at night due to this. Please stop construction work at night...

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Address: Dasarahalli

Dear dayananda

Your request has been registered and a ticket # 17609 has been created. One of our customer service representatives will be attending to it shortly, and you will get a personal reply soon (Usually within 2-3 wokring days).

To view any updates to your ticket please Click Here

If you have any further queries, please feel free to reply to this email.

Thank you,
br...

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I have paid an online Amt of Rs.500 through metro app.on 24/05/2022
The same as not been reflected on my card (Amt not credited in card)
The detail of payment is as follows:
Card No. [protected]
Transaction Id: m7tz6ui8l10kqz9dqulto
Top up on:[protected]:08:04)
Payment Id: [protected]
Amt: Rs.500/-...

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Address: 16, 14th Main, 14th Cross IAS Officers Colony- HSR Lyt Sect 4, Bangalore

Hi, your constructions work is starting and causing sleepless nights. There is banging noise at repeated breaks from 11pm-1 am- 4 am- 5 am. Pls can you stop the noise at night times when we are sleeping after working hard all day. I am all for the metro- pls continue during day hours but not night time when we are fast asleep and being woken by loud thud sounds repeatedly!...

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Residents are unable to sleep at night due to metro construction work near spar hypermarket bannerghatta road. Kindly stop noise causing work at nights....

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Metro construction near HSR flyover.
Construction loud noise at late night is causing lot of disturbance. 9 months old baby is not able to sleep because of loud noise. Please keep one fixed working times. Kids are not able study and old age people and babies are not able to sleep. Please resolve this problem as soon as possible....

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Today i and my wife had terrible experience at Yelchenhalli metro station parking. It was raining and we went and parked our two wheeler in parking so that we can go catch a metro to travel to KR market. I entered parking it was raining and i parked my two wheeler I came to collect the receipt. The guy started speaking very abusive for no reason. He wanted me to park somewhere else which he never informed even when I passed infront of him,...

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I wanted to raise a complaint they are not giving the complaint book to raise a complaint
I have not worn a mask two three times I have my metro card as proof of travel and today they did not let me to pass by they had to inform the first day itself that I had not worn a mask and they shouldn’t have allowed today I assumed it’s not compulsory I have photos of metro staff not wearing a mask as well It was raining heavily and they...

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I was not able to get though the gates even though I had enough balance in my card, when enquired they informed us that we did not exit in stop.
How come this is even possible, how can someone exit the metro without the amount deduction, if it’s not deducted how can we even come out of metro.

The employee sitting in Vijayanagar metro is so irresponsible and I does not even respond properly.

Resolve the...

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Address: Dasarahalli bangalore karnataka

I pay Rs 100 using UPI at the counter but they didn't receive any confirmation but my money is debited.so please look into the matter. My UPI reference no is[protected]....

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I have travelled in Kochi metro as well but no one told me anything about such kinda rules. Anyone can sit there. Nobody come and throw you out there. However here in Bangalore one security came and asked me to board next train and cant wait here for a long time. I was actually waiting for my friend to travel together....

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