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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024
Complaints 428
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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21
waiting time in metro station
10
card lost while travelling
13
Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 12

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P
Praveenji Jain
from Bengaluru, Karnataka
Feb 4, 2022
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Staff

Staff at may I help you counter towards VV Puram side door, at National College Metro Station,
always not co-operative with customer these guys one male and onother female staff busy in personal matters and ignoring to customer
today same thing happen at around 2.50 pm, because of this type of staff you are loosing your brand value
kindly take the proper action against them...
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B
Bnm Bn
Feb 4, 2022
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Updating website and metro timings

Address: Bangalore

Your website is not updated regularly. Especially metro timings are not updated. Due to frequent changes due to covid, metro operations are being changed frequently. Please update operating timing every 3 days and entire website at least once a week.
The present website details are too old....
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C
Chikkamadal Manjunatha Pranav
Feb 3, 2022
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Online payment not acceptable

The metro station at indiranagar doesn't allow to use gpay or phone or any online mode of transaction and it is very difficult during covid time nd during unexplainable times. So it is requested to make a qr code or some alternative arrangement to accept online mode of transaction....
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A
Aparna LV
Feb 1, 2022
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Construction noise during midnight

I am resident of Wilson Vintage apartments, Wilson garden..this apartment is near to the diary circle..it has been regular routine for the metro workers to do most of noisy works in the mid night ..we are suffering sleepless nights because of the construction work..we have elderly and children at home who are sick and vulnerable. The big bangs and noise during night is intolerable. The sleepless nights are craeting a big issue to our psychological...
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G
gauthamgani
from Bengaluru, Karnataka
Jan 22, 2022
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Staff not wearing mask properly

Address: Dr. B.R. Ambedkar Station Vidhana Soudha

Staff of bmrcl not wearing proper mask and not charging them a fine of rs250 but to travelers bmrcl are charging fine of rs250 which is not fair at all so am requesting to take this complaint seriously and make one rule to everyone and am submitting photo proof of bmrcl staff not wearing a proper mask....
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A
Ammara Ansari
Jan 20, 2022
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Ongoing Metro project Near HSR layout, Jakkasandra

As being a proud Bangalore resident, I take much pride that the city is progressing, but at what cost? I live in the Jakkasandra region of HSR Layout where the project of building Metro lines for the city is ongoing. As I admire the hard work of the workers, I am stressed in my personal space. Some machinery of drilling is being used for more than 12 hours of the day, which causes immense noise and is extremely irritating. We cant work in...
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S
shivkumarr
from Delhi, Delhi
Jan 13, 2022
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Construction Safety

On 10th January 2022 Evening while travelling from my office in JP Nagar to my home, there were some welding works going on at the under construction Silkboard metro Station without any safety mechanism or the traffic below. Some of the welding sparks fell on my Car windshield due to which it got damaged. Attached is the snapshot from the dashcam video installed from in my car. I can share the complete video if required. Please take care...
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M
Mahesh Jalari
Jan 11, 2022
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Ticketing staff

Address: Local, Bengaluru

I reached magadi road metro station ticketing counter around 18:30 - 1900, A lady was sitting inside with curly Hair. I requested her Metro card, she replied in a very low voice. So, I requested her to repeat, she got frustrated and was yelling and shouting at me while repeating acting like my boss.

I can say stupidity (lady) @ it's peaks.

Bmrcl officials first educate your staff how to behave.

Behaviour...
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S
Sandy@21
from Bengaluru, Karnataka
Jan 8, 2022
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Reserve Tank leakage

Address: Arabic college Raju collany Nagawara main road Bangalore

There is a crack in Reserve Tank huge water leakage not able to utilise the water kindly do needful...
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A
Achyut Hebbar
Dec 25, 2021
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About recharge

Address: Banglore

Recharged ₹100 with online but didn't used card before 7 days, money not credited....
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L
Leejoeben
Dec 18, 2021
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Dumping on footpath

Address: Marenahalli Tank Bund Road

Metro workers have dumped all stones in front of the building...
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S
Shanti677
Dec 18, 2021
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Card recharged online but amount still not reflecting

I have recharged my bmrc card on 13.12.2021 with Rs.500/- through UPI mode with reference no[protected] at 9.07pm . The transaction is successful ( screenshot attached) but the amount is not deposited in my card till date. The customer care counter at the metro stations keep telling different days of resolution varying from 2 days to 7days.
Pls look into the matter and do the needful at the earliest to keep the faith of my online...
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R
Raja Ranjit Singh
Dec 18, 2021
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Complaint of security ladies in metro while travel inside

Address: shreyas colony navodaya nagar jp nagar 7th pahse

I wàs travel from nagasandra to yelachanahalli . i take care of safety & hygiene period of travel i was got call from my home for urgent basis to speak just mask little bit down from mask sudden other person not able to hear properly .that ladies dont have manner to how to speak around 3 ladies demanded money to pay fine 1000 rs ..fine is ok...but they dont have manner how to speak & talk to customer one of that horrible service ever i seen.just...
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H
harishnayak7975
Dec 17, 2021
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Regarding reckless driving

Address: Nagasandra

Respected Sir/Madam
Myseld R.Puttaiah working in LIC of India .This morning i was travelling from Nagasandra to Majestic . Metro number 7215 timings 9:43am . I had an accident in majestic metro station where people are getting in and out, suddenly the door was closed and hit to my head due to the carelessness of the driver kalparuksha and you can check the cctv surveillance . I request sir/madam to take action against the driver....
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P
prathima mysore
from Chittur, Kerala
Dec 16, 2021
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Provide parking at Vajarahalli metro station

Dear Sir,

I request you to provide parking space at the Vajarahalli station as there are no feeder buses serving all the residential areas nearby.

Every morning, it is a major chaos as the metro commuters are forced to park their vehicles on the public roads, footpaths and private plots. The local residents are also inconvenienced.
Please provide parking similar to what has been done at the Banashankari...
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S
Shivanand P
Dec 15, 2021
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Senior citizens coach, nowadays youth don't care for aged

Hi,

In rush hour and evening when there is crowd, please reserve at least 1 coach for senior citizens in Bangalore metro so they can use peacefully, many times seen they get frustrated when they travel within normal crowd, no one gives respect for senior citizens (exceptional people are there who give)

Kindly check this humble request.

Regards
Shivanand...
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R
rmrajeeva
from Bengaluru, Karnataka
Nov 30, 2021
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Regarding morning entering to the metro station

Today @kengeri bus terminal station i entered @5:50 am but security is not allowed he said 6am how can i catch the 6am train? at least we need 15 min to reach platform ( security check, ticket counter baggage scan) this is very bad. pls. look in to this seriously otherwise people will get affected due to staff attitude. how can reach aged people and also no one in platform @ the time of boatding ( security)....
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G
Goutham Aswath
Nov 25, 2021
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Smart card recharge delay

I had recharged my smart card before 8 days from today the smart card has not been top-uped until today.
When asked about the problem at the station the bmrcl employees where not responding in a good manner and they don't even know what is to be done when a problem like this arises so please hire some employees who know something about technical issues....
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N
Nishanthcr
Nov 23, 2021
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Inhumane behaviour by metro Staff

Today, my wife was travelling in metro at around 8 am in the morning, and after 2-3 station the mask which she was wearing came down and she is a medical staff. She was with no money during that time and the staff who came to collect fine, forgot humanity and behaved rudely and took 100 rupees which was left with her to leave her. Will you at any time justify this kind of a behaviour. The staff name is Mamatha B. [protected]@ybl...
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A
Anup7649
from Bengaluru, Karnataka
Nov 10, 2021
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Usage of Residential layout road for truck movement with load

Address: Nobel residency Bannerghatta road

The trucks have started coming through residential layout by carrying the dug up mud with silt and passes through with lot of dust and droplets on our street. It has become unbearable to breathe and live.
Request your trucks be taken through valid routes to appropriate place for dumping.
Address : Nobel residency- Begur road, Bannerghatta road....
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