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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024

Complaints 428

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6

Unresolved

422

Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Staff at Krishnarajapura station being rude to elderly peoply

Recharged in online but not credited to card

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waiting time in metro station

card lost while travelling

Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 13

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Address: Bengaluru

Only one entrance gate is opened in K R Market Metro station, which is far away from the nearest bus stop. Unnecessary waste of time in reaching Metro trains, because of closure of these gates during first wave. Now that the life has returned to normal, it is high time all gates are left open to passengers....

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I have top up for 400 rupees in namma metro app for the metro card.
400 rupees has been debited from my account but it has not been updated in the metro card.
I kindly request either to refund my amount or to update that 400 rupees to my metro card....

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Dear Sir/Madam,
Today, 18/10/2021 morning I arrived in Goraguntepalya Namma Metro station at 6am. As per your employees in the Station, the first Train was at 6.10.Only those having card were allowed inside. There was no one to issue ticket at the cash counter. The Ticket counter personnel arrived only after 6.10am train departure. The tickets were issued by 6.20am.
Please take necessary action.
Yours faithfully, br...

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Address: Metro id( DL 341A)

Sir,
This complaint is regarding the construction work of shivajinagar metro Station near my home, Last week tunnel digging machine passed beneath my house which resulted in slush & soil to come out bathroom & hall of my house, the concerned authorities vacated us from our house & started grouting work which started to block all sewage lines immediately still they continued with their work and which loosned & broke some tiles, since...

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Recharged online through namma metro app, but amount not added to the card...

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I had recharged my metro card through phone Pe for Rs. 500, but transaction had failed. My metro card no is [protected], transaction I'd :myvuh695wo3ktggc88gg. Top up on[protected], time of recharge 16:21:23. Amount has been debited from my account. Pls do the needful....

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Took a ticket from cubbon park to halasuru. But in MG road we werebtold that it was a last stop to bayappanahalli. When people asked about it, they were totally rude to them. Customer care people told that it was our fault not knowing it priorly. Customer care people were rude to people....

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Address: MG Road Metro Station

I got down in MG Road metro station a few days back from Majestic and as i was exiting the token counter a persons coin was taken by the machine and could not get out and this person was a stranger and i offered to help and tell the person at the counter on the first floor (Note: The counter besides the main ticket counter). As i told this lady working there that this person is stuck there and told he/she is not able to get out, she says...

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I travel everyday to college in green line and change to purple till Indiranagar. I have noticed the air conditioning is set to a high temperature in green line where we feel warm everyday but the purple line temperature is perfect where we don't feel cold or warm.
Please set the AC to a cooler temperature in the green line too.
Thank you in advance....

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Address: B104 le grand park view apartment, Rajarajeshwari Nagar

Dear Sir/Mam,
I am puniark having bangalore metro card no. [protected]. On 22nd of sep 2021 U had boarded in mantri square mall and got down at Rajarajeshwari nagar metro station. While coming out when i kept my card on scanner the door was already open. There were so many people standing behind me hence i had to come out. I waited at customer care division but no one was the you can check camera footage at 6 pm. On 23rd sept morning...

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Today (21.09.2021), when I got out from Byapanhalli station, the balance amount nshown on card was Rs.501/-. In evening when I entered metro station and shown my card at gate, it has shown amount of Rs.465/-. This is happening randomly. I have seen this 2-3 time, especially on Byapanhalli station. The deducted amount is exactly same amount that I travel every day (Vijaynagar). This error is costing me (and other computer) more amount than...

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Address: Banashankari 6th stage

Everytime when we board the metro through Vajarahalli Station, it is seen that your security person assigned to check with hand held metal detector is hitting with the monitor at numerous places in body. This is not Acceptable and we have gently requested your personnel not to hit with the monitor.
Since your Security personnel do not listen to customers and continuing this bad practice, you are requested to instruct your Security...

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The lady inspectors Chaitra and Shashikala who fine customers inside metro train for not wearing masks properly don't have any proper knowledge. They don't have empathy or sympathy towards customers.

First of all they don't listen on what we are trying to explain. They have little or don't care attitude towards civilans. Their writing skills are also pathetic.

Penalty charge for account of:" Improparli wearing...

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Hi team,
Even though my recharge is successful, I am not able to see the updated balance even after 3 hrs of recharge . Kindly check and do the needful

Engraved id: [protected]
Contact email :[protected]@gmail.com
Debited msg:
Dear Customer, Thx for INB txn of Rs.200 frm A/c X2076 to PayU Payme. Ref IGALXEPRQ5 on 03Sep21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI...

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Address: National College, Bangalore

On the day 01.09.2021 I had been to national college metro station and recharge the metro card for Rs.200/- through Google pay app but the recharge have not done. Due to server done. Then I had pay Rs.100/- cash for the recharge. But, the Rs.200/- have been debited from my Google pay account. On the day 01.09.2021 evening also informed your staff and also Dt:02.09.2021 enquiry and informed your staff. But they told raised the complaint through...

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Due to non working of thermal scanning at yelechenahalli metro station there are about 40 people q has formed.. Due to this many people missing 9.30am peak hr train. Kindly look in that there should be 2 thermal scan system.....

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I recharge online through namma metro app after 4 hours entered station but the amount is not credited to card...

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Yesterday that is on 24.08.2021, we two person reached at Lalbagh metro station at 8.20pm. the security guard did not allow to enter stating that there is no metro train available for PEENYA side. He suggested us to go by Auto as there were three four auto drivers were roaming. We came by bus to Peenya metro station. At peenya metro station we were informed that last metro travels upto 9.00 pm from both ends. As we guess that to take COMMISSION...

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As soon as the metro work started, there has been severe water scarcity in the nearby localities which is causing huge problem for the residents....

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Today 16.08.2021 traveling from Mysore road Bangalore station in metro at 9.40 am found no social distance mention inside of metro coach....

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