Claimed

BYJU's Complaints & Reviews

byjus.com

1.7

Last updated Jun 16, 2024

Complaints 4174

Resolved

1428

Unresolved

2746

So far so good - The company responded to our notifications and is working on resolving complaints.

Quick Links

Statistics

Share

Complaints

Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

BYJU's

Complaints recently resolved by BYJU's customer care

View all complaints

Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Not receiving study materials

Most useful BYJU's reviews

cancellation and refund

Shaurya Srivastava

unnecessary phone calls

cheating and misleading

cancellation and refund request

Ravina Rajpurohit

Featured BYJU's consumer stories

Admission cancelled on the same day/Seeking Refund my amount of Rs.101000/- as per Company Policy

Product is not cancelling after requested within trial period

Cancellation and refund

BYJU's reviews & complaints page 16

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

5years subscription have taken for my child. Due to personal reasons i raised cancellation request bcoz the chosen eeducation no more supportive from byjus content. Site visit happened. A person from account department came to my home shared the details on refund amount and sent mail. I shared my bank details it got approved too. I moving out from this country and all my internet and other education platforms refunded my money back wothin...

+4 photos

Helpful

2 other people found this review helpful

2 found this helpful

They mentally harassed me of their calls and sms and even privacy was dominated in the name of learning. Many request to be unsubscribed their services but all in vain....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

From the past 4 month my what is not able to attend the class properly I have complain this many time but no one looks at my concern what they need the need the money and they have taken the money and they are giving no response then tablet is hanging so much the mental say that you will get a complementary tab in the compensation of this 4 to 5 months but we got no reply from their side I have screenshot is call recording and everything...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Website: www.aakashbyjus.com

My Son had taken up the byjus course for 10 th, 11th and 12th from 2021 Dec . Due to So many issues in the system for the last two year he didnot do well in online class. we id so many compliants to resolve the problem, they coulnot It has been a headache of a thing with the customer care and they are very unsupportive.We were also cheated by the service man who sold us the program by stating that we can shift to offline anytime we liked.After...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Byju's employee called me and explained about course. I enrolled to that course and I was not comfortable that. I cancelled the course 2 months back within 15 days according to Byju's cancellation policy.

But, they have not cancelled the course and they are torcher and demanding full course fee....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: memnagar

I am writing to bring to your attention a matter of grave concern regarding the refund of my daughter's offline course for the second semester of Class-9 offered by BYJU'S. We had enrolled our daughter with BYJU'S for the offline course at their Memnagar center, which was promised to start after Diwali. However, after Diwali, we received a call for orientation at the Iskon branch, which was located far from our place of residence. As we did...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Byju's Tution center, Memnagar

I am writing to bring to your attention a matter of grave concern regarding the refund of my daughter's offline course for the second semester of Class-9 offered by BYJU'S. We had enrolled our daughter with BYJU'S for the offline course at their Memnagar center, which was promised to start after Diwali. However, after Diwali, we received a call for orientation at the Iskon branch, which was located far from our place of residence. As we did...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Patiala

We have cancellation our subscription of byju's. They have processed our cancellation of subscription on[protected] through mail and agree to refund our amount within on week. But we have not got the refund till date and try it lingar on....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Hi
I am complaining in regards to the cancellation of my course which I opted for. I registered for UPSc, and would not be able to continue. I have been trying to reach my counselors through calls and messages but they aren’t even responding back. This is a very unacceptable behaviour. I have done an initial payment of 15000rs through upi on 4 March. Also there is a loan sanctioned for over 1lac rupees through my mother’s account...

+6 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Hello,

I have paid 10000 to bjyu but after cancellation I have not received my money nor I am getting satisfactory reply from Byju they just choose to ignore my call and message .
please let me know when it will be reimbursed

Order ID: S0-[protected]
Registered Mobile Number:[protected]
Registered Email ID:manisha.[protected]@gmail.com
Involved

Regards
Madhusmita...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Website: www.aakashbyjus.com

My sister had taken up the byjus course for 11th and 12th but the teaching has been awful and the whole community of teachers on the app seems to be very uninterested.It has been a headache of a thing with the customer care and they are very unsupportive.We were also cheated by the service man who sold us the program by stating that we can cancel it anytime we liked.After buying the program he went completely unreachable and the customer...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Issue logged on 22-Feb-2023 that learning station is not working from 16th Feb 2023.No Support from Technical Team, Escalation Team and even from Mentor. After every few days, got a call from either or the teams/Mentor and just no solution. I have never seen this kind of worst support anywhere. No is ready to provide solution. Everyone is just talking....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I purchased UPSC Course from Byjus on 29th Nov 2022. I want to cancel my subscription. I have paid Rs 5000 as charge fee for processing the cancellation case. After that daily i am trying to contact senior for cancellation but no one reply. No mail reply. on 07 Dec EMI of Rs. 7083 also debited from my account. BYJUS cheats people it fake business. Request cancelled my subscription and amount of EMI to be refunded. Thereafter i am trying to...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Anakoderu,bhimavaram

Byjus premium app was asking pin validation...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Moodalapalya

Cancellation of Avanse Loan
Order ID: SHO1-SSO3-[protected]
Registered Mobile Number: [protected]
Registered Email ID:[protected]@gmail.com

I have requesting to cancel the registration and avanse loan from August 2022. but still not cancelled my account and continuously threatened me details are mentioned in enclosed image.

and my CIBIL score also going down
i have raised so many...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Bengaluru, Karnataka, India

Website: byjus.com

At the time of admission counselor admitted they are going to provide the doubt session, but after a year's completion, they are denying it....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I am cancelling my subscription of BYJU. On 13 Aug 2022 I paid amount of Rs 5000 for IAS Program Course. Later that BYJU’S team will processed the loan for 32000. But on 18 Aug 2022 i cancelled the product and i received Rs. 5000 back to my account. But now I’m getting lien charges daily with the name of ABFLBIJU for Rs 32000. But I’m not taken any course and Cancelled everything. I thought that once I receive paid amount of Rs 5000...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I am purchased the tablet course for the preparation of civil service examination but now i cannot prepare for this examination because now i am in dubai.I cannnot prepare for for the civil service examination. I had sent my product to the byju's but still cancellation not done. So kindly cancel this course and, cancel the EMI and refund the amount as soon as possible. Please contact the number below mentioned.

Contact number...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

My payment transaction to Byjus -
BRZR[protected] Amount INR 88, 000/-

Byjus cheated in following ways -
1) My Daughter PARNAVI's 5th std. result is already out - Byjus still taken fees of INR 14, 000/ - for 5th std. (During orientation attended at Naupada, Thane they clarified next month onwards they will start teaching for 6th std.) - I requested Byjus to compensate same amount to my daughter for 8th std but...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Shivalik Nagar Haridwar

Dear Sir/Madam,
My Daughter Ms. Shrishtee Singh is a student of Class 8th and she is taking class in Biju's Haridwar Center. We are not satisficed with her performance.
I already apply for cancellation process one month before, but center administration is not taking it seriously. They are not processing my application after many reminder. I also request through the mail but no response, only provide a request no 44548390.br...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment