BYJU's Complaints & Reviews

I purchased a two year package from byjus for my child Pratigya sarkar. But there are many issues during classes. So I want to cancel the policy but they are not responding. My registered email is [protected]@gmail.com...

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I am writing this get the attention of concern authority of cancellation team to complain about the thoughtless behaviour of the support team, and acknowledgement request for the cancellation of my subscription. I have been trying to reach for cancellation process but the support team is not helping me, and keep telling that it is not possible . My Mentor was suppose to help me in every aspect.
I am a subscriber of Bramhani BYJU'S...

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I had taken admission in aaksh byjus for 11th and 12th std at the time of admission the counselor doesn't told me that I can't cancel admission and I will not get refund after 15 days . And I want to tell that in 15 days no-one can judge a class or teacher after doing class for 1 year now I want to cancel it and I called them many times it's over 2 week now they aren't responding to call and the mentor only tell us that they will not cancel...

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Respected Sir /Ma'am,

Since I received a call from byju's for extending 1year IAS Course amounting Rs. 24000/ for which I had paid Rs 4000/
as initial payment meanwhile they enrolled me for 2 years course period which results to Rs. 36000/which I was unable to pay. Having many discussions with team byju's for cancellation of extended course. The team recommend me to pay extra Rs 3000 (that is a sum of 7000Rs as down...

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Address: Bangalore

I was asked to pay 18000 as deposit to be a member of byjus tutor so I did and then I was asked to pay more 21000 so I refused and asked for refund but they did not and disconnected the call...please help me get back my money......

+3 photos

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Address: Katraj Pune Maharashtra

I Am having request for cancellation the course follow up within 1 month in your Katraj Branch but there is no response of my call, even a 5 time physical visit.

We are shifting in our Village for my Job In work from home, & My child belonging from Marathi Medium school, & your tech online is very High because he has not understand.

Again hamble request to you for cancel my admission & refund all money. Than...

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I am having request for cancellation the course within 15days.

But there is no response of my call, mail, even physical visit.

Register mobile number - [protected]
Email - subodh.[protected]@gmail.com
Student name - Amanya Srivastava
Class 5...

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Address: Chansandra Whitefield

Hi Team,

I have purchased Byju home 1:1 tutor service by paying the full fees at a go . Inspite of my repeated follow up and multiple calls i have not been provided the service which was promised. Instead i have been pushed to call different call centers and numbers . And now since i have not got the service what i have been promised to, i am asking for refund. They are deducting some amount and not giving 100% refund as promised...

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Dear Sir,

Order Number:[protected]/[protected]

For the last two weeks I am communicating with the counsellor in Muscat to get my materials, he keeps on promising to update me tomorrow. For him tomorrow means the next day again tomorrow. Tomorrow never comes.

The school have been started three weeks before but still I am struggling to get the materials.

At the time of registration...

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I have enrolled for UKG for my son, but decided to cancel the course, now they are not accept my cancellation request and threatening that if you not agree my terms you are not getting any refund, and no one help you in byjus. His name Nishant and sr manager of cancellation department....

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All the discussions Byjus sales team is doing at the time of taking money are false and no customer support team is working on any problems. They have only one statement to repeat i.e. " within 24hrs you will receive a call. And their 24 hrs are more than 3 months. No call since 3- 4 months we'll receive.

1. I was committed to have the package of 7 years, since class 4 till class 10th.

2. I was committed hard...

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Address: Bhubaneshwar

I have subscribed byjus premium course for my Daughter Miss Anshika Lodhi for 2 year (std.4 & 5) . Then I have cancelled the subscription as per Byjus terms and conditions which is told by their counselor or mentioned in website byjus. I.e. if cancelled within 15 days from orientation byjus refund 100% amount. But they return to me partial amount.
Retain my 10000/- for product of byjus learning station and they can not take back product...

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All the discussions Byjus sales team is doing at the time of taking money is false.

1. I was committed package of 5 years but post payment the final order summary was given for 3 years.

2. I was committed hard copy of books every year. I am following up for books from last 1 month and now they are saying they do not give any hard copy.

Horrible experience. Suggesting do not go with their false...

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So many times I put the mails to Byju's. No one respond properly. They want to sold out there product only .that time they respond only. when the order was sold out. they can't here customer problems. They don't respond calls also. i asked to cancellation of my order but no body respond. What they are doing in Byju's company....

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Address: 397 new BJS mohan nagar jodhpur

Sir I bought online course for my daughter up to may 2025 but they classes regularly run up to 25 March 2023 afte this date no any class run in her tablet (given from byju's) and all customer care are not taking any response and not giving me any support. I have loss 86000/- and my daughter loss her valuable one month of her study...

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Address: Bengaluru

I am a premium user of Aakash byju's I was told by my councillor that I can return the product and raise a refund and I will definitely get the refund in 2 to 3 days and I can return in 14 days from the date of delivery I have been seeking them since delivery but no one is responding there. I mailed at [protected]@byju's.com 2 times moreover when I got the response in it was written that I will get a call back in 48 hours but after it was...

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Website: byjus.com

Respected Sir/Mam

I call many times to call the byjus helpline number like customer helpline number, Cancellation & refund department number and mentor helpline number.

I have call more than 20+ times.But I have get only one answer that "we unable to find your Order details and wait for call of concerned department.I have set up your issue on priority basis. you will get callback in 24-48 hour".But never any...

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2 months back I cancle the Byju's course according to company rules. But, the company not cancle the course and they are demanding full course fee. They are abusing me and they are torturing me mentally a lot . I am getting rebukes from everyone because of Byju's and it's employees only. I will get suicide, Byju's is only reason for my suicide....

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Address: Karnataka , Bengluru

Website: byjus.com

I am not satisfied with the teaching methods of byjus. Thus, I want to discontinue the service....

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Address: Bengaluru

I took this course for my daughter where she is in class 7 and the councillor(Deepanshu) who sold this told we can cancel this subscription within 30 days but now when we want to cancel, they are saying that you can cancel it only within the 15 days of trial.

But i requested for the cancellation on 3rd April only by calling their customer care and asked whether request will be raised, they said yes but didn't get such request...

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BYJU's Complaints & Reviews

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Cancellations policy is not started

Cancellation of my subscription and refund amount

Not able Cancel my admission and not getting refund

Request for refund

Fraud

Regarding cancellation of my byjus membership & Fund refund.

Course cancellation and refund

Not delivered the service as communicated - Not refunding. !

Paid for 3 years online classes but received one year online classes and for the remaining two years only materials.

Fraud by byjus

False statements

Partially amount refund

Wrong commitments done at time of counselling

Cancellation

Online classes stopped from 25 March 2023 when I already paid rupees 86000/- for three years classes

Aakash byjus digital tab program return

Regarding my course I want to exchange my course to bio

Cancellation

To cancel my membership.

Seeking Refund for the cancellation!

BYJU's Complaints & Reviews

File a complaint to BYJU's

Complaints recently resolved by BYJU's customer care

Most useful BYJU's reviews

Featured BYJU's consumer stories

BYJU's reviews & complaints page 14

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