Claimed

BYJU's Complaints & Reviews

byjus.com

1.7

Last updated Jun 16, 2024

Complaints 4174

Resolved

1428

Unresolved

2746

So far so good - The company responded to our notifications and is working on resolving complaints.

Quick Links

Statistics

Share

Complaints

Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

BYJU's

Complaints recently resolved by BYJU's customer care

View all complaints

Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Not receiving study materials

Most useful BYJU's reviews

cancellation and refund

Shaurya Srivastava

unnecessary phone calls

cheating and misleading

cancellation and refund request

Ravina Rajpurohit

Featured BYJU's consumer stories

Admission cancelled on the same day/Seeking Refund my amount of Rs.101000/- as per Company Policy

Product is not cancelling after requested within trial period

Cancellation and refund

BYJU's reviews & complaints page 17

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Bangalore

Cancellation of Avanse Loan
Order ID: SHO1-SSO3-[protected]
Registered Mobile Number: [protected]
Registered Email ID:[protected]@gmail.com

I have requesting to cancel the registration and avanse loan from August 2022. but still not cancelled my account and continuously threatened me details are mentioned in enclosed image.

and my CIBIL score also going down
i have raised so many complaints...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Please refer the subject line, we have cancelled Byjus online classes due to poor service and timings issue. you can find the cancellation confirmation email from Byjus. Please help us to get our refund amount.
Pelase find the details in the attached email....

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

The request number is 44318260.
We have enrolled in the Crash Course class for NEET preparation for my daughter. Our counsellor Mr Faisal Khan ensured us that the course would start after March 16th as requested and insisted by us. We were very particular about that date as the 12th board exam finishes by that time only. But once we finished our payment I started getting notifications about the live classes. When raising this matter...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Laldiggi Chowk Uttar Pradesh, Gorakhpur India

Dear Byjus Team
I have taken a taken a tablet for my child to study from it due to some reason his tablet was broken and that year only I talked to his Byjus Mentor. he said It will we Replaced after 1 year i didn't get the tablet.

kindly Plz Help ME Byjus Team...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Website: www.byjus.com

Firstly byjus sales person told that i can cancel the product within 15 days if I'm not satisfied and just to use it for 15 days. I have informed the team before trial period is over. They also told me that product will be cancelled. But it's been a month I have called them so many times they just that I'll get call back soon but there is no response. Now that emi payment is tomorrow they told me that they can't cancel the product. She told...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Hello Team,
As I have paid 500 for my admission then I pay 46, 500/- through credit card EMI for UPSC(IAS) course I’m not able to continue it, due to time management or family issue I will not be able to continue the course for 8 month I have paid this amount I would like to refund now. Kindly help me with it please, it’s an emergency. As I take the admission on 17th feb and I cancelled the course on 23rd feb through email on...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Bangalore

Order ID: SHO1-SSO3-[protected]
Registered Mobile Number: [protected]
Registered Email ID:[protected]@gmail.com

I have requesting to cancel the registration and avanse loan from August 2022. but still not cancelled my account and continuously threatened me details are mentioned in enclosed image.

and my CIBIL score also going down
i have raised so many complaints and follow-ups...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Bangalore

Order ID: SHO1-SSO3-[protected]
Registered Mobile Number: [protected]
Registered Email ID:[protected]@gmail.com

I have requesting to cancel the registration and avanse loan from August 2022. but still not cancelled my account and continuously threatened me details are mentioned in enclosed image.

and my CIBIL score also going down
i have raised so many complaints to Byjus customer...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Bangaluru, Karnataka

Website: byjus.com

I have purchased their Byju's classroom program in 2021. They provided me a Tablet, which was not completely accessible by me. In December 2022, subscription is over and I asked them to unlock the Tablet. I called them in Jan 2023, Feb 2023 and Today. But still they are not giving me the password or unlocking the Tablet.

Once I submitted a complaint, but they ticked it as resolved without doing anything....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: amit kumar c/o j n jethani d o LIC near shivpark collage road ,surajpur ,Chhattisgarh

Website: [email protected]

Date 04/12/2022 ko byjus agent abhishekh anil mishra dwara 95000=00 amount paid kiya byjus company ko student name aham narayan or nitya
class 8, 9, 10 or 6, 7, 8, resister mob no [protected] abhi tak nahi mujhe learning tab or nahi admision punch kiya gaya
customer care se bat ker paresan ho gaya bo bolte hai 08 pm me bat hogi per bat nahi karate hai
please help me mera 95000=00 amount fasa hai ....

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Baner

Website: Byjus IAS

I have taken the subscription of byjus ias tablet and i have to cancel the subscription due my financial issues I won't able to pay the emi. And they saying that you are not come under cancelation policy . this is ridiculous....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I bought a 3 yr course for class 10th 11th and 12th on the promise of offline classes in class 11th now i am being told to take admission in aakash offline center separately as well as told to pay the online fee too when i asked for a refund i am being told that i am past the 15 days refund period...

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Pune

Cancellation of Byjus product SO-[protected] which we purchased for our daughter Aditi Parihar.

As discussed I have spoken to your customer care number of times including Senior Manager Mohini of your Bengaluru Office for cancellation of my subscription within 15 days of your product delivery. Accordingly based on my complaint for cancellation Request ID: 37553062 was generated.

Byju has confirmed initiation...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Pune, Pune, Maharashtra

Byjus product SO-[protected] which we purchased for our daughter Aditi Parihar.

I have spoken to their customer care number of times including Senior Manager Mohini of Bengaluru Office for cancellation of my subscription within 15 days of your product delivery. Accordingly based on my complaint for cancellation Request ID: 37553062 was generated.
Byju has initiated refund, for bank detail confirmation they has transferred...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I purchased UPSC Course from Byjus on 29th Nov 2022. I want to cancel my subscription. I have paid Rs 5000 as charge fee for processing the cancellation case. After that daily i am trying to contact senior for cancellation but no one reply. No mail reply. on 07 Dec EMI of Rs. 7083 also debited from my account. BYJUS cheats people it fake business. Request cancelled my subscription and amount of EMI to be refunded. Thereafter i am trying to...

+1 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I purchased UPSC Course from Byjus on 29th Nov 2022. I want to cancel my subscription. I have paid Rs 5000 as charge fee for processing the cancellation case. After that daily i am trying to contact senior for cancellation but no one reply. No mail reply. on 07 Dec EMI of Rs. 7083 also debited from my account. BYJUS cheats people it fake business. Request cancelled my subscription and amount of EMI to be refunded. Thereafter i am trying to...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru

Website: BYJUS.com

I have enrolled for the Ias Tablet Course ON 15.02.2023. I am satisfied with the product so i am opting for cancellation. I registered for cancellation through their official cancellation with 4 days of date registered. But no response. So i request you to cancel the order as soon as possible. Thanking you....

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Hello my name is Nilesh Bhaisare and i have purchase 2 teacher course for 9th class and 10th class with total of 43000 for my brother and i he had done classes for 2 months but later he is not comfortable with it, so we decide to cancel it and then i had send an email to byjus that we want to cancel the course but the costumer care said that it is not possible to cancel the subscription they are saying that you should have read the contract....

Helpful

Be the first one to find this review helpful

Found this helpful?

After receiving countless calls from BYJU'S I decided to appear for their National Scholarship Test and then I received calls from 2-3 different salesperson brainwashing me how I would miss out on a great opportunity if I did not join their course. Moreover they would say that this offer is valid till today. And I decided to join their course on 18th October. The tab which was supposed to be delivered in 2-3days got delivered after 15 days...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I have taken btlp course of byjus IAS. It's validity ends in December 2023. But now itself it is showing SD card is missing and error code 2002. But SD card is within it. I tried to call byjus mentors. But I didn't get a solution...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment