Claimed

BYJU's Complaints & Reviews

byjus.com

1.7

Last updated Jun 16, 2024

Complaints 4174

Resolved

1428

Unresolved

2746

So far so good - The company responded to our notifications and is working on resolving complaints.

Quick Links

Statistics

Share

Complaints

Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

BYJU's

Complaints recently resolved by BYJU's customer care

View all complaints

Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Not receiving study materials

Most useful BYJU's reviews

cancellation and refund

Shaurya Srivastava

unnecessary phone calls

cheating and misleading

cancellation and refund request

Ravina Rajpurohit

Featured BYJU's consumer stories

Product cancellation

Cancellation of course

No response when asked for cancellation

BYJU's reviews & complaints page 50

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Bangalore

Website: www.byjus.com

I have been contacted by Byjus for my kids education, I requested education package for my own two kids and my brothers kids ( 02) Total 04 kids. The total amount i need to pay in one year was 150000.00 for all 04 Kids including Byjus Kits ( 04 Tablets, bag, books and other items). I had a written deal with Byjus representative Mr. Mahaboob Basha Mobile No: [protected]. As per him, that i need to only pay 20000.00 as advance and rest i need...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I am waiting on my refund since March. this reference number was given to me in March and I was told that I will receive my money in 7 to 14 business days but I have still not received it and it is May 19th, 2022. this refund was due as I didn't attend any class and was told that my money will be refunded. need help and I am going through some financial issues and it's affecting me personally....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I feel this byju's course purely focused money only all are fake.
The counselor came in awkward time and behaved like to sell the product at any cost as there was some target set. He almost drained us just to have the program being purchased and stayed in our house till 1:30 a.m.’s as good gesture we entertained him but after the product for purchased he simply vanished from any contact he also hides the part and cleverly opted me...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Navi Mumbai

I am trying to talk to costumer care of Byjus for cancellation but after picking up the call when the hear about cancellation they put call on hold but afterwards nobody responds this is happening to me every time for 10-12 times now should I do my work or keep on phone all the day for their response even for my own hard earned money also I sent two mails to them but nobody bothered to respond the mail or show any curtesy to reply even I...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Hello,

I have enrolled my daughter for Byjus classes and while availing the service I was told that in case she does not like the class, I could withdraw the admission within 15 days of the enrolment.

After having 2-3 classes, she concluded that she would not like to continue the course since she did not like the class and infact she was not entertained for the questions.

I had enrolled on 2 May...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I bought the course in February from byju.. I took trial classes but i faced problems in taking online classes.. I unable to understand topic. And the financial conditions of my family are not good. That's why I want to cancel the course and want my refund back.
I tried to contact counselor and customer care through call but I did not get any response from them.They are not refunding money and also collect another emi from bank..even...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I have not received any response to my email, so writing my complaint here.

I have 2 concerns:

1. We have not received the Grade 1 books and materials yet although I received many messages saying the material is shipped and will be received in 15 days. This is happening since April'22. Until now, we have not received the material yet. CHILD NAME: Sarvesh Rajaram enrolled on 22-Nov-2021

2. I am...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

The counsellor who visited my place offered a course for 5th to 10th Standard with a scholarship discount of Rs. 105000. The counsellor had explained to me about a 5 day class and after admission I got the call saying he/she is the mentor of my child and it will be a 3 day class. I was offended and had requested to cancel my order and refund my money back as it sounded unprofessionalism with the Byju's Team. The mentor said he/she will write...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: [email protected]

I have ordered a course for my daughter Vishwa Sharma for 1st class against which I received the course on 12th May, 22 with 15 days of trial period, which I no longer wants to continue.
The aforementioned has been escalated to the team as well over phone. Kindly initiate the process of cancellation and refund of deposited money Rs. 15000/- also kindly cancel my loan amount of Rs. 35000/- as well.
Think & Learn Private Limited...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

According to company policy about cancellation and refund I emailed them before 15 days and also call on their customers care but after I told them about cancellation and refund they cut my call I have call them for 20 to 25 times but no-one help me please cancel my order...

+2 photos

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

I feel this byju's course purely focused money only all are fake.
One of your marketing person explained so many thinks learn from byju’s and carrying your child future and update your child progress, also assign mentor for my child. But that mentor didn’t call even one time…. I raise a complaint about this issue in many times but didn’t got any response in my complaint. I am also send a compliant in byju’s support center,...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Kohim

We have given request for deactivation of class eight course and deduction of monthly fees amounting to Rs.9844/ (Rupees Nine thousand eight hundred forty fiur only) .we have sent many correspondence to email to [protected]@byjus.com for cancelation of subscription. But till today the amounts were deducted. Kindly refund the deductions from the month of Feb2022. As we have initiated the unsubscribtion from the month of feb 2022. Course code SL3039485....

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Bangaluru ,Karnataka,india ( Headquarters)

Website: www.byjus.com

We purchased this course on January 2022 .My name is suhani thawkar. Actually I want to cancel my byjus subscription. I am trying to reach their customers and cancellations team since 2 month but they are not responding to us. And one more person that ABHIRAM DESHPANDE (contact no-[protected]) he was the counsellor of mine but he is not responding as well. they are just taking our money through EMI . But we don't want to spend more money but...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Dear Sir,

I have ordered a course for my daughter NITYA CHAUHAN for 1st class against which I received the course on 9th May, 22 with 15 days of trial period, which I no longer wants to continue.
The aforementioned has been escalated to the team as well over phone. Kindly initiate the process of cancellation and refund of deposited money Rs. 5000/- also kindly cancel my loan amount of Rs. 48000/- as well.
Bank...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: Hyderabad, Kukatpally-500072

Inspite of repeated folloups and sending emails to [protected]@byjus.com, we have not received the grade 3 books for my daughter.

Its really dishertening and frustrating that for every small things for which you should take care proactively . rather we are reminding you by running behind you.

Child Name is: AADHYAKRISHNA PATRA
Purchase Ref: BYJUS[protected]

In the attached screen shot...

+1 photos

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Inspite of repeated email to '[protected]@byjus.com' to receive the Book for my Daughter AADHYA KRISHNA PATRA for Grade III, we are really frustrated and disheartedned. Can you please let us know why such discrepancy is there. We have purchased the 5 years subscription
.

My daughter wants to effectively use the summer vacation time, if we could receive the Books and materials on time. But this is really shamefull and un-professional...

+1 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Abu Dhabi UAE

Hi,
This year on 9th April 2022, I registered my ward Zaina Aslam Ahmad for “ Aakash BYJU’S Live - Online Classes for Class 11/12th, NEET 2024”.

With this course, study material for 10th grade was also promised which not delivered at my Indian address so far.

I have following up with sales man Rohit for the same but today he confirmed that now delivery of 10th study material is difficult rather...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Bangalore

Website: Cancellation byjus.com

This is not comfortable to listening Byju's online classes as my knowledge so i return this Byju's product please help me this request....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I take byju's subscribition. When i got product my daughter can't understand anything. So complain many time in email and by call. But they can't give any responce. Please take action this cheating method....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I am trying to talk to costumer care of Byjus for cancellation but after picking up the call when the hear about cancellation they put call on hold but afterwards nobody responds this is happening to me every time for 10-12 times now should I do my work or keep on phone all the day for their response even for my own hard earned money also I sent two mails to them but nobody bothered to respond the mail or show any curtesy to reply even I...

Helpful

16 other people found this review helpful

16 found this helpful