Submit a Complaint
Claimed

BYJU's Complaints & Reviews

byjus.com
1.7
Last updated Jun 16, 2024
Complaints 4174
Resolved
1428
Unresolved
2746
So far so good - The company responded to our notifications and is working on resolving complaints.
Quick Links
Statistics
Share
Complaints
Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Education
BYJU's

Complaints recently resolved by BYJU's customer care

View all complaints

Most useful BYJU's reviews

Featured BYJU's consumer stories

BYJU's reviews & complaints page 53

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Konop Thengra
May 2, 2022
Report
Copy

Cancellation of program

I had already requested to cancel the learning program on March8 2022 but it was not processed by our mentor .and now they are asking to pay emi .I am depressed by their calls and sms .please cancell the byjus course as soon as possible....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pratapdevendra
from Bareilly, Uttar Pradesh
May 2, 2022
Jul 31, 2022
This thread was updated on Jul 31, 2022
Report
Copy

Unsubscribe of package

Sir I have already unsubscribed your package on 04 Apr 2022 through email but following message has been received to me:-
Dear Devendra Pratap, INR 6032 will be debited from your IDBI BANK ending with ***********8732 on 07/05/2022 towards Loan A/c [protected] for BYJU'S Product. Please maintain sufficient funds in your Account for successful transaction. As per NPCI Circular, your Bank will process NACH Debit on all days. For any...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
V
vijayvhauhan2012
May 2, 2022
Report
Copy

Not cancelling K3 course even within 15 days

I had purchased byjus K3 course but did not satisfied so on calling for cancellation within 15 days they keep passing the time and after 15 days they deny to cancel it. They are scammers please help me....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nadola
from Raiganj, West Bengal
May 2, 2022
Report
Copy

Emi cancellation

Cancellation of byjus product as i will opt for graduation instead of one year drop of neet preparation.I am telling them since a week but theyare not replying us back along with that we have told the councellor to cancel the product and theyvare just cheating on us, not replying after giving so many emails theyare just ignoring, telling them the that we are really in financial issues as i will be getting admitted in college and along with...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Twinkle Sharma rkl
from Rourkela, Odisha
May 2, 2022
Report
Copy

Request for refund

My name is Twinkle Sharma and i have registered into byjus ias course in the registered no. Xxxxxxxxxx, with the registered email id of [protected]@gmail.com . I registered email id of the counsellor is [protected]@byjus.com I have paid an amount of Rs5000 via google payon 29th april, but I don't want to continue further as I changed my mind .Now i want my money back .Yesterday i have called the customer care for the same and they are not solving...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
L Atul
May 2, 2022
Report
Copy

Need refund

Address: Hyderabad

Hi

We need refund of the money we paid you as your have unethically given us a package in which my child is made a sibling of another person whom we dont know. The challenge is all the books and material is delivered to another house and we dont know these people to coordinate with them. Frustrating point is your leader Mrinal Mohit is aware of this issue and still no effort has been made to fix this issue. I would like a complete...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pradeepbansal11
from Noida, Uttar Pradesh
May 2, 2022
Report
Copy

Cancellation applied but not yet responded

Address: noida

From day one we are facing the issue with grade which is not set yet as per our communicated with counselor. still student profile id Inactive mode, when we are trying to call mentor saying that you have enrolled for offline classes but we adopted for online classes with 3 years program, still i am not satisfied with the byjus services yet. i am completely disappointed with them....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shubham sar
from Gaya, Bihar
May 1, 2022
Report
Copy

For cancellation the subscription.

Address: Bangluru,karnatka

I was taking byju learning program.your consellar said that you also giving live class program.Now, consellor demanded rs 28000 for upgrading the course.i have not enough money for upgrading the live class.from 2 months I did not studying because your recorded lecture in English.please cancel my subscription....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aqsa Masood
May 1, 2022
Report
Copy

Byjus Fraud

Address: 2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029

Order id SO-[protected]
Child Name: Fatima
Age: 3 years
Parent Name: Aqsa Masood

Hello,
This is regarding the cancellation of the subscription of Byju's LKG grade course.
I took BYJUs trial program on 10th April and got the kit on 13th April. My kid was not showing any interest. So, the counsellor convinced us to take the trial of 5000 rupees and told us we can cancel it. He set up the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
monalisa sahu
May 1, 2022
Report
Copy

Regarding no response for online classes

Address: Andhra pradesh

Dear Sir,
This is for your kind information that I have taken the BYJUs course for my son (Aarav Kumar Sahu) for 3rd, 4th and 5th classes. Also, apart from the course fees, I have paid 6000 rupees for online class support to the counceller. The fee receipt is attached. However, I am not getting proper guidance and information regarding the online class as it has not been initiated till now.. Many times I called and mailed still no...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aqsa Masood
May 1, 2022
Report
Copy

Byjus Fraud

Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

Order id SO-[protected]
Child Name: Fatima
Age: 3 years
Parent Name: Aqsa Masood

Hello,
This is regarding the cancellation of the subscription of Byju's LKG grade course.
I took byju's trial program on 10th April and got the kit on 13th April. My kid was not showing any interest. So, the counsellor convinced us to take the trial of 5000 rupees and told us we can cancel it. He set up...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vinod Kumar Yadav N
from Hyderabad, Telangana
May 1, 2022
Report
Copy

Cancellations

Address: Hyderabad

Dear sir,

I sent before 15days till no response from byjus team.

So many reminders sent ..

Today i received the emi amount.

Kindly help us.

They are cheating to people.

Thanks,
VINOD...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
S2k2
from Mirzapur, Uttar Pradesh
Apr 30, 2022
Report
Copy

Fraud Byju's

Hi,

This is regarding Subscription ID: [protected]. At the time of subscrption your senior mangement told me that your subscription if of class 9, 10, 11 and 12 and for jee as well for live classes however now after two years the byjus agents is saying that for 11, 12 and jee it is only tablet course and not live classes course. At the time of subscrption when I asked for the email confirmation of course the person has...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vikas1304p
from Delhi, Delhi
Apr 30, 2022
Report
Copy

Cancellation of Byju Early Learn Program Course

I took a Early Learn Program from Byjus on 10th Apr 2022 and received the initial kit on 14th Apr 2022.

After reviewing the kit, I sent email to Byjus for cancellation of the course (on email id "[protected]@byjus.com") on 18th Apr 2022 (Which was within 15 days of trial period and information Byjus team over the telephone call as well.
Email was sent from email id "[protected]@gmail.com"

I sent...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abel Phaomei
Apr 30, 2022
Report
Copy

Order Cancellation

I placed the order from Byjus and got the Byjus Tab.after 3/4 days.
I am not satisfy with course/program so I contacted the mentor and mail to the support team for cancellation and refund my Ordered amount but still they don't revert, update my cancellation request.

Kindly cancel my order and refund the amount. I am not interested anymore.

Thnks...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
Lipunr
Apr 30, 2022
Report
Copy

For cancellation and refund my money

Dear Byjus team
I request you to plz cancel my registration.my son name is Sai swastik rout.my registration contact no is [protected].i join with you 16/04/22.i mail you for cancellation and talk also by your [protected] no but no response for cancellation.so plz help me....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Prakash Gurav
from MUMBAI, Maharashtra
Apr 29, 2022
Report
Copy

Byjus Cancel Registration and Stop EMI

Address: 2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road Bengaluru Bangalore District Karnataka India 560029

Dear Concern,

My name Prakash Gurav, I am the guardian of Devansh Gurav,
I have sent many emails to byjus cancellation team and support team
to cancel the byju's registration (Request ID:[protected]. They said that my cancellation is in progress and would get a call from byju's . I have received the call and talked with the senior manager (Mr. Nikhil), I have requested them to cancel the registration they said...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
V
vineet kumar saxena
from Vasai-Virar, Maharashtra
Apr 28, 2022
Report
Copy

Cancel registration and stop EMI

Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

BYJUS - Cancel Registration and stop my EMI my Reference ID PAYU DP BYJUS[protected] because we are not satisfied with your services.and child eyes affected. Please stop EMI thanks
Sneha D/O Amit ku Sharma
bareilly up india
[protected] class 9th...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Divyanshu1234
from Roorkee, Uttarakhand
Apr 28, 2022
Report
Copy

Switching online byju course to offline aakash course

Hi Team, I requested to switch my online byju course to offline aakash course.manager madam also contacted me about this issue.she convinced me to solve this problem. But there is no response.i told her everything in detail.my child have some eyesight issue.he cannot attend online classes....
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
V
VijenderS.R
from Jaipur, Rajasthan
Apr 28, 2022
Report
Copy

Order ID - P1-SSO3-2203160530010981, Since a month I am waiting for my refund.

Dear Team,

I had recently opted for Byju's course for my kid (Dhruv Singh Rathore) dated 14 Mar 2022 through Byju's agent Chandan Mishra(Emp ID - TNL[protected]. Me and my wife were explained with certain terms and entitlements that would be offered to us by Byju's sales executive, of which I have listed some as below, and we were very keen to opt for this program. However in the initial days of classes only we learned that...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

BYJU's related businesses

Sundlass Consultants
3.6
(7)
Jharkhand Rai University
3.4
(9)
Central Board of Secondary Education [CBSE]
1
(7049)