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BYJU's Complaints & Reviews

byjus.com

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Last updated Jun 16, 2024

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Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Not receiving study materials

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BYJU's reviews & complaints page 49

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I've purchase CAT course worth 38000/- on 24/5/2022 without any counsellor. I received confirmation mail as below. I tried reaching out to you guys several times but there were no output. I've been patient for 6 days as I want to start my CAT preparations. Kindly solve the issue and deliver my course or money please....

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I have subscribed a course for my child and after 10-12 days i raised cancellation request but till now not received any update.
I also sent a mail before 3 days but not received any response from Byju's.
Please resolve my issue....

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As per above subject i brought byjus product on 13/02/2022 after that i was cancel the same sent mail to cancellation @byjus.com and called help line also and contacted to marketing officer with whatsup told the canceltion of the product but they are not cancel now i got massage today that my EMI will start on 5th of next month by Birla finance i have mail copy with me and whatsup also i have today also tried to contact teme but no response...

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Sir, I took Byjus course for my son Abedhya on 03March2022. But he is not able understand the course. So in this matter I sent so many emails to cancel the course to Byjus. Also I talked to the executives of the Byjus and explained my problem very clearly. The IIFL persons forced and harrased me for the EMI. Iam suffering from mental tension in this issue. The Byjus persons are too neglecting in this matter. So I am requesting to please kindly...

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The learning Tab is not working properly & we can't communicate with mentors as our mobile number is blocked by Byjus. Every day different person is calling to us introducing themselves as byjus manager & every time we are telling our problems that " we are unable to contact mentors our mobile numbers are blocked & our tab is not working properly. Also no mentors are communicating with us. No body is assessing my daughter from byjus side"...

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Address: Bengaluru, Karnataka, India

I wan't to stop Byju's course after 4 months, since my son is having a medical problems and needs to have an operation, So. I wan't to stop deduction of EMI. any amount deducted since, won't needs to be refunded. But the customer support team is saying that, it can't be stopped in between.
Its feel like they are cheating public...

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Address: Swapnalay Apartment , Barasat, Kolkata

RE: Fwd: Request for cancel the admission, give proper adress send the parcel with courier service [ ref:_00D2w3yRgl._5009G26MKB:ref ] Phone record Shweta Madam Senior Manager byjus.
Dear Sir/Ma'am,

Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve...

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Address: Swapnalay Apartment , Barasat, Kolkata

Greetings from Consumer Online Foundation, the first and only organization certified as per International Standard ISO9001:2015 for Consumer Complaint Redressal Services!

At the onset, we would like to thank you for trusting Consumer Online Foundation to address your complaint as a consumer. We would request you to please lodge your complaint with the National Consumer helpline @Toll-Free Number[protected] or 14404, which...

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Respected Sir/Madam,

My name is Shreyansh Gajera, I have registered my self for 12th Science A group class in Byju's Aakash learning centre located in Nikol, Ahmedabad, Gujarat.

My classes are supposed to start by now but when I have done inquiry they told me that they still do not have any Tutor and still looking to hire some hence they can not start the class.

So I asked to cancel my registration...

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Address: Swapnalay Apartment , Barasat, Kolkata

Date 20/05/2022 to 23/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy,...

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Address: Swapnalay Apartment , Barasat, Kolkata

Date 20/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI &...

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Address: Swapnalay Apartment , Barasat, Kolkata

Date 20/05/2022 to 23/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy,...

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Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

Student Name - ( Nikita Chavan )
Order Id - ( SO - [protected] )

I request you to send me a letter of acknowledgment for the cancellation of my subscription. If there are any further notifications, I can be contacted via email at this email address. ( [protected]@gmail.com )

Thank you for your patience. I hope to hear from you soon.

Please make it happen asap as I have been logged the...

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Address: Swapnalay Apartment, 2A, 2nd Floor, Nebadita sarani. Nabapally, Barasat, Kol - 700126

Website: [email protected]

RE: Subject - REQUEST FOR CANCEL THE ADMISSION [ ref:_00D2w3yRgl._5009G23v5S:ref ]Date 22/05/2022

Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious...

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Address: Sur no 48/3 lane num 11 ganesh nagar wadgaonsheri pune 411014

My name is kamal kumar susawat my child name is Anveet susawat order id is SO-[protected](18-APR-2022) because after purchase this course I realize byzus services is not good because I tried to multiple of time contact with customdr care executive and waitin for responses minimum 1 to 1.2 hour but representative not responding also when your counsler come to my home he committed for your child 2 teacher assign for 5 year for your child...

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Address: Sur num 48/3 lane 11 ganesh nagar wadgaonsheri pune 411014

My name is kamal kumar susawat my child name is Anveet susawat order id is SO-[protected](18-APR-2022) because after purchase this course I realize byzus services is not good because I tried to multiple of time contact with customdr care executive and waitin for responses minimum 1 to 1.2 hour but representative not responding also when your counsler Mr kashif come to my home he committed for your child 2 teacher assign for 5 year for...

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Address: Chennai

I took course on IAS, but within a month of period I was informed that due to medical reason I can’t continue the course and I attached the medical records too it’s been 6 months now no cancellation is done I paid 6 month of emi still from collection team is threatening to make the payment seriously abfl telling we don’t care about your course with byjus. Kindly please go ahead and cancel the program....

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Address: Near Allhabad bank branch Ghurgutta Nanpara

My name is Rohit Kumar Tripathi and I bought Byju's learning app course on 01/02/2020 for 57000. While selling the learning app it was stated that the online guide would be frequented by the mentor and would help to explain the topic. I was given only one tablet which cost Rs 10000 and some books. After that till today the mentor did not help in my child's studies nor did he take any online class. Whenever I talk to him on the phone, it is...

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Address: Bangalore

Kindly help me to cancel the program which I took so many times I tried to cancel the program but from collection team they are threatening me to pay the emi if this continues, I can’t live in this world I’m jobless now. I took a course for 5 years now I paid almost 48k I’m asking to cancel the program as 1 year is enough for me but the collection team from abfl is threatening me.please help me to cancel this course...

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So far, I have very worst experience with the BYJUS Grievance Team. Though I have paid through EMI Option for Rs.80000 and the invoice clearly says the payment is 80000, still the BYJUS team is telling they can refund only Rs.73k. This is totally unacceptable.

Please address this promptly, cancel the enrollment, collect/pickup the materials and refund me the full 80k. I will take care of settling my EMI accordingly.
Student...

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