Claimed

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

www.cesc.co.in

1.3

Updated: Jun 9, 2024

Complaints 2258

Resolved

583

Unresolved

1675

So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Calcutta Electric Supply Corporation [CESC]

Having problems with Calcutta Electric Supply Corporation [CESC]?

File a complaint and get it resolved by Calcutta Electric Supply Corporation [CESC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Calcutta Electric Supply Corporation [CESC]

Recently resolved complaints

View all complaints

Intentionally phase drop in my phase

No technical support in power cut

High bill send this time

Most useful reviews

Enquiry for new meter connection

change of my mobile number

shifting of meter box

Featured stories

Wrong, illogical billing for the month of April 2021 (Consumer No. 11412107003, Customer ID.: 11000520086)

Excess billing for the month of October 2020

Inflated bills made by CESC - Meter running faster than before

Calcutta Electric Supply Corporation [CESC] reviews & complaints page 106

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Kolkata, West Bengal

My self Mr Sri Sukumar Mukherjee Address 11/B Neogipukur Lane. Ground Floor. Kolkata 700014.Consumer no [protected] Consumer type Domestic. This is to inform you that from Thurs day 24 April Load shedding or Cable folt occurs every day and it stays 4 to 5 hours daily. On Sunday Current goes at 1300 hours and it comes at 1600 hours and again it goes 2300 hours and comes at 2330. Today morning again Line goes on 0930 hours and it comes at 1000...

Helpful

Found this helpful?

Write a comment

Address: Howrah, West Bengal

Respected Sir, My Consumer number is [protected]. I am facing very low voltage issue at my residence. It is not a single user problem, it is faced by other people in the locality too. Due to the voltage problem my home appliances are tripped down now and then. I have raised lots of docket, but permanent solution is not done. Please do the needful at the earliest. Regards Sanjib Das...

Helpful

Found this helpful?

Address: Kolkata, West Bengal

I am writing this complaint on behalf of all the 14 residents of this twin building complex, situated bang opposite AMRI Hospital, Mukundapur. Since last 4 ( four ) days, there have been rapid power fluctuation, bringing at times the refrigerators and AC machines almost at halt. Fearing, heavy damage to those units in particular, we are forced to keep them off which is resulting into rotting the items in fridge as well as without sleep...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

My self Jayanta Kumar Bhar having consumer no [protected], resident of 28/2, Sambhu Nath Das Lane. Sinthi. Kolkata. I have applied for increase of load of my CESC meter for installation of AC. I have applied through online on 02/04/2014 and on the same date I have maid payment. (Rs. 9894 having RR no. [protected].) Till today the status of my application showing "Our team would visit your premise on 07/04/2014 and upgrade your...

Helpful

Found this helpful?

Address: Howrah, West Bengal

I, the resident of 16B/1 Flat No. 4A, Padmababu Road, Bally, Howrah, West Bengal have been facing low voltage problem for last one year. The problem persists even after repeated calls to CESC who deigns to send their mechanics only to assure that either everything is OK with the voltage or things being looked into. As a resu;t of this voltage problem, most of my electrical appliances like my microwave or AC stands in perpetual dysfunction....

Helpful

Found this helpful?

Write a comment

Address: North 24 Parganas, West Bengal

Dear Sir,
My Customer Id is [protected] and P No 73/7 in the name of Gobinda Chandra Roy of 410/B Anandamoth Ichapur is lay down following few lines for your kind consideration pls.
This is regarding my bill for the m/o Mar 2014. the bil amount is Rs 3450/- is too much high. Where as for past many years the has never exceeded 1200 rupees. There must surely be a mistake regarding the meter reading or meter faulty. Please recheck...

Helpful

Found this helpful?

Write a comment

Ref: Consumer No.[protected] and Consumer ID : [protected] Since January, 2014 onwards I am receiving bill for (0) unit, whereas my miter is running and shows regular use o[censored]nits, which are being recorded by your Meter Reader regularly. I am unable to understand why Bill for (0) unit are being sent. I am afraid, you will raise the bill for these accumulated units at a time and I have to pay for these units @Rs.7.95 per unit....

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

Respected sir, I SK MD Ehsan applied for new main connection of electricity before 10 month for that I pay security money also on [protected], my MA bill no is 14/08621/13/8/1 Till know their is no response. Kindly help me otherwise I go to consumers court Thanking you your faith fully SK MD Ehsan Date[protected]...

Helpful

Found this helpful?

Address: Kolkata, West Bengal

Hi, My consumer number is [protected]. I made an online payment for Bill payment on 31st March 2014. The amount is Rs 1024.49 p There were three attempts made as it was showing up unsuccessful payments The transaction reference number for the three payments made are as follows: MUTI[protected] MUTI[protected] MUTI[protected] Out of the above three, the transaction reference number MUTI[protected] seems to be done successfully....

Helpful

Found this helpful?

Write a comment

Address: Howrah, West Bengal

Hi Sir/Madam, Greetings of the Day. Since past 3, 4 months my Meter is not being read. So the bill is always with 0 Meter, Can somebody look into it on priority. Else on later stage there will be a havoc amount will be generated. Meter Details: Consumer No: [protected] Name in Connection of: Tapati Ganguly Please let me know ASAP, so that we can pay the backlog bills. Thanks, Tanay (Son of Tapati Ganguly)...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

Sir

on 20 march 2014 with SBI transaction Id IGS2190655 AND IGS2187346 supp bill CESC payments bill was not generated from CESC site even the money for two transactions deducted from my Account.

i have complained SBI customer care they told transactions been successfully processed to marchant via order numbers[protected] and[protected] so kindly verify and refund my money to my bank accout...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

Hello, As we are all aware that CESC is one of the Largest Electricity Supply Company. But their Customer Care Executive who are there to help us - the common people. Today, during 1:30AM, the electricity supply failure in our area. We waited till 2 hours. In the mean time, many people in our area called CESC complain board (Customer Care Number - 1912) to launch a complain regarding the Power CUT. But, surprisingly the customer care...

Helpful

1 other people found this review helpful

1 found this helpful

Address: Kolkata, West Bengal

Dear Sir/Madam, In context to electricity disconnection in my premises by CESC, I need an information from you. Can CESC disconnect electricity if they don't get access to the meter(s) for say, 6-7 months, given the fact the bills are paid by CRES/E-payment and there is sufficient deposit available under CRES? If so, where is the rule? As per Sec.56 of The Electricity Act 2003, apparently, there is no such provision! Can an...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

Dear sir,
I am a resident of 8/2 jessore road, dumdum (Area - shantikunja near central jail mor) kolkata - 700028.
Our lp no. And consumer is 132/2/3 and [protected] respectively.
For your information, there is a tree standing in front of a electric post which is near our lp.
I think there is a high probability that it might fall due to some wind action sometime in the near future.
In this type of a situation...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

Hi CESC team, Please be informed that the supporting wires of CESC service bracket has been damaged of our house. For that reason the service bracket can fall down in any moment. Request you to kindly arrange to change the wires. Our details are given below: Consumer No.: [protected] Customer Name: Mriyaman Chandra Dutta, Address: Sri Chanda Pally, Bakhrahat Road, Thakurpukur, Joka, Kolkata- 700104 Contact No.: [protected] Contact...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

There was spark near Meter Box and a complaint was lodged on 25th March 2014 and it was promptly attended on 25th March Morning itself. The problem was solved. However, on 26th March at 11 AM somebody reported to be from CESC came although no fresh complaint was lodged. This man handled the meter and cable system. We have a feeling that this man is not an authorized person of CESC. Kindly check from your end and if necessary again send your...

Helpful

3 other people found this review helpful

3 found this helpful

Address: Kolkata, West Bengal

Hi Sir/Madam,
CESC has deducted an amount twice for a same bill. Unknowingly the bill was paid second time through net banking. Instead of showing already paid, they deducted the amount and also generated a second receipt as well. This is a kind of cheating what they will try to mask as system error. Please take action as early as possible.So I can get my money back and this fraud act can be stopped.
I have added screen shots...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

ear Sir/Madam, My Consumer Number is [protected] in the Name of Panna Lal Nayak. i have applied to Alteration of Services- Change of Commercial Tariffs to Domestic Tariffs because we have don't have any other Electric meter and i am not using this commercial meter for any business purpose through Online 10th Feb 14 vide ref no 05/02860/14, same was physically verified by your official on 12th Feb 14.they told that you will get the...

Helpful

Found this helpful?

Write a comment

Dear Sir, With reference to the previous letter of complaint ( Docket No.[protected] dated 07.10.2013), this is to bring to your kind notice that, again with the onset of summer, severe voltage fluctuations are going on throughout the whole day at our apartment (Address : 857, Motilal Gupta Road, Kolkata – 700 008.) which may cause the damage of electrical and/or electronic gadgets. That is why we are seeking for redressal...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

This is to inform you that we have been making payments pertaining to the bills for the entire tenure specified and it is evident from the payment schedule that there is no outstanding amount on the same.
Hence the intention for not allowing the meter to be accessed is not correct.

Without understanding the problem of the consumer and not providing any resolution to us, Madam Simita Chakraborty, Dy Manager Commercial...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR