ShoppersStop.com Complaints & Reviews

Hi,

I am surprised to see such poor services from a brand like shopperstop, this is my 1st & obviously the last experience to send birthday gift of sia jwellery set to my fiancee with regards to my order no 2809249orderd on 14th March, have just called the customer care to understand my order status, he intimate me it will reach probaly with in next 5days or else will get canceld, as the vendors doesnt have the product right now available with him, have requested him atleast change the product as its her birthday present & send her asap, he says sorry we cant do it.would like to understand if the vendor doesnt have this product why the same was shown available, secondly why the same has not been intimated for delay or non availabality of the product.

STOPPERS STOP — CHEAP TREATMENT TO CUSTOMERS

Dear Customer care Representative,

Myself i am Blessen Cherian. A first Citizen member of Shoppers Stop and my Card number is [protected]. I was in Dubai for several months and i came few weeks before.

I have been in Lucknow Shoppers stop in fun mall in Lucknow on 30/04/2010. My wife had bought me a wallet of BLUE&BLUES from your Lucknow Shoppers stop for my Birthday as a gift.And its a precious gift from my love. Now its one month from the date of purchase and its outer skin finishing started going on the folding area and other places and black is getting little bit white shaded.

I went to the customer care in fun mall today evening and one Mr. Imran had attended us. He had argued a bit and finally he said okey wait we will change it and made us wait for 10-15 min. After that all it happened. A person who was called as Floor Manager his name is Dhoom Singh( His ID. 513900) had attended and he started to arguing us. He is telling us normally leather wallet is like this and he started to show his old purse to me and again arguing that his purses is also having the same problem.

My wife and me, we were so insulted in front of other customers and he mocked me and challenged me that he cannot do any favor for me. And it was a biggest insulation in front of my family and i cannot tolerate it...

Now i need to change my purse and i need a reply why he behaved like this to us and i need a reply from the high officials. As this letter is a petition and i am going to the respected consumer court after getting your reply and i need a solution for this as soon as possible. I had traveled to 8 countries so far. I[censored] need a proof i can bring my passport as a evidence. I never had a insulting word from any store like this. Its my first and hope it will be my last experience??? I request to the so called famous company to remove such staff who don't know to respect the customers and to talk. Customers are your valuable asset.

I am looking for a answer from your side with next 24 hours and after that i want to give this same letter to all the websites like consumercourt.in, consumercourtform.in and to all other blogs and will try to canvas other customers to beware from such cheap experience from shoppers stop shops. This same letter will be done for respected police station as FIR and with proof will be submitted to the respected consumerscourt in Lucknow to file a case against the employ and the shoppers stop.

Its not about Rs. 1088/- but its the value you give to the human being. Man can earn anything but when he lives this world nothing he will take but love and respect will be there and it will be ever lasting. I hope this experience happened to me will never happen to any one.

Hoping to have a peaceful end with all the needs and do good works.

With Sincerely,

BLESSEN CHERIAN
Mobile. :[protected] /[protected]

yes true

I agree of bad service at SS. My sterlizer stopped working after 2 months of purchase and am struggling to get a replaced piece for last 3 weeks. I don't get any information from SS customer care or department manager on the status of my product. This is saddening

I have purchased one IDEE sunglass on 7th March
from korum mall, Bangalore, Near Kormangla.

The sales boy said u have 1 year warranty, if you have any
issue then u can give anywhere in the INDIA.

But unfortunately after one month it’s having some colour cote issues and now I have submitted it in Central Mall Thane, Maharashtra.

No one responding it, sales man said u have to go Bangalore again particular purchased showroom.

I am staying at Mumbai, this is such a stupid services I have never ever seen.

This is very unfortunate. I just bought a casio edifice today. So that means its not made of SS rather MS which catching the rust. Very sad.

completely agree with you,

shoppers stop is such a cheap and low profile brand with their worst custmorer handling people out their.

SHIPRA MALL, SHOPPERS STOP WORST IN ONE ITS KIND

RUDE STAFF AND UNMANNERED BEHAVIOUR

NITESH MITTAL
email:nitesh.[protected]@gmail.com

Well Casio watches are really good...see G Shock n stuff...however, my friend bought an expensive perfume from shoppers stop and it left a mark on his shirt. P.S. any expensive and good perfume will never leave any mark...hence the conclusion is what they sell at shoppers stop is not always original...and thats for real..else they would have given you in writing because all these watches are waterproof...forget about sweat and edifice series is their flagship model...so that can be that sad to start rusting...

Its been resolved now.

shopper stop — BAD SERVICE AND REFUSE TO RETURN BAD COMMUNICATION AND WORK AGAINST CUSTOMER RIGHTS

Dear Sir,
I was new customer of shopper stop and i have purchase a jacket Rs. 1950/- on 17 dec 2009 first time in my life this heavy jacket from shopper stop hyper city jaipur . when i go for payment to cash counter the cashiers and other staff said me sir " plz take our member ship card sir plz only in Rs. 200" i asked what benefits i will get from it they all said me many thing and promise me many types and said you can exchange your jacket if you found and defect, like collar fade etc. Than i have taken a card but after first wash i found that collecr has been fade of my jacket i go there immediately for return. Than the sales man accept the collar really fade compare to other similar jacket than i go for exchange at customer desk they refuse to return. After half hour discussion Mr Ravi comes and said i m the manager here and said get out. we will not exchange this because collar is not fade any where in this jacket and talking with very bad way. I said him ok no problem sir plz give me in writing that you can't exchange it because it is ok and collar has not fade any where in this jacket., but they refuse it also. i told him i'll check it our by any quality checker but they refuse it also and said again i am the manager here who you r ? i said ok and again after 1 hours discussions Mr Ranjan ( Rome ) comes and said i am the in charge here and we will not give you in writing any thing you can go and do anything.
My complaint is only sir if it is mansion in bill and return policy of shopper stop that you can exchange if you will found any type of complaint or collar fade than why the staff of this store not talk to this type customer as a normal customer and why they was not ready to give me in writing that they can't exchange it for so and so reason. it means they are faulty

I have all recording or all discussion as a proof

Plz help me if possible i have purchases from there first time and never visit again in my life.this is my promise

Manoj Maheshwari
Jaipur
[protected]

hi stupid prashant,

what do u think who u r?

dont u get it that there is no offer. why waste everybodys time blabbering about it.

i[censored] dont want to shop in stop, go and shop elsewere.no body is stopping u.we people r happy with shoppers stop employees.

hi prashant,

i can understand ur feelings, shopperstop employee are , they does not have manners, u do whatever u want, i am with u, i[censored] need me any time u can reach me by my mail id and yes one more thing Sanjay is a guy, he can not understand ur feelings coz he is without father, his mother did not tell him his father's name. sanjay take my kick on ur ...

I visited the Home Stop ( Magrath Road, Bangalore ) shop on[protected] and placed a order for a KABINI SIDE BOARD worth Rs 26000.00, unknowing that after payment of the amount i shall go through a extremely unhappy experience.
( Store ID : 710, Csh memo No : 810, Cashier : Padma, Date : 16.10.10, Time : 19:01 )

First, i was told that as per a ongoing offer i am eligible for a set of cups ( Worth approx Rs 1500.00 ). Then i was told that since the same is out of stock, the gift shall be delivered with the Side Board on 13 Nov 2010. And then i am told on the date of delivery, THAT THE STORE SALES REP was wrong and we dont get the gift that we were PROMISED ... if its the sales guy fault, WHY SHOULD I SUFFER ... Anyways ... Then

Then, on 13.10.2010 ( almost after a month of the date of purchase ), on me calling the shop, i am made to understand that the delivery cant be made and that we will have to wait for another few days ... So, after spending half the day at home waiting for the delivery guys to show up, we then come to know that the delivery will not happen ...

Then, the the date 16 Nov, 2010 comes, again since morning i have been calling the shop rep ( Mr Joseph ) for the delivery of the Side Board and calling atleast 5-7 times a day to the shop, i get to know that the delivery will be made on 16 nov 2010 around 07.45 PM. I leave soon from office and come home awaiting the Side board. Every time i call Mr Joseph in the shop, i am told that the delivery person has already left the shop and shall reach my place in 15 - 20 min. And every time i call, i get the same answer. And telling Mr Joseph at aroung 09.30 that it is very late, he again says that the delivery will happen in 15 min ... AND NOW THE TIME IS 10.30 PM ... AND I AM STILL WAITING ... :-( . and then as expected, NO ONE ANSWERS THE CALL ... Also Mr Joseph does not have the mannerism to call the customer and tell if the delivery is not being made after promising the same on every call that i made to him ...

Let me know WERE AM I WRONG ... MAY BE THE ONLY MISTAKE I MADE IS BEING A LOYAL CUSTOMER OF YOU ... :-(

Hoping to get some response from your sales rep tomorrow ATLEAST ...

I DOUBT I CAN BE A CUSTOMER AGAIN, BUT ATLEAST RESPECT THE CUSTOMERS RIGHT TO GET WHAT I HAVE PAID FOR ... Its not a favor that u r doing to me ...

... AND THE WAIT CONTINUES ...

Similar case happened with me as well .
At Bangalore airport, shopper's stop guy fooled me same way saying that, being a member of this, u won't have to pay any parking charges at any mall where there is shopper's stop outlet.
Bt it doesn't work the way he told.

Today I had purchase perfume from Shipper Stop Vashi, they are just fooling the people, I had asked him to show me Skin of Titan but he reluctant to show me the other perfumes brand, as I am not the regular user of Perfumes used to go by the brands as they had the good stuff, he keep pressuring me to take the Comoany name Salvadone Ferragusso ( Blu ). And I get it purchased of the MRP.3800.00 as it’s a new one for me I check the brand and found it the value of Rs.2850.00 in Mantra & Amazon . It’s not the difference of 950.00 but it is of trust which is breached. If I am paying more than the product should be of that level.
I am residing in Koperkhairne from last 20 years will share my experience in my society & community also.
Himanshu

The brands should be more alert towards complaints because once the confidence of the customer is shaken, the brand will lose it's reputation. As everyone knows that the apparels cost next to nothing in cost to the manufacturer to the selling price. Even if the dress is to be replaced, the manufacturer is not losing anything but definitely gaining a permanent custemor.

shoppers stop has not been living up to its reputation...

i bought a police automatic wrist watch in feb and the watch stop functioning jus aftr 4 months. the time when i bought it, the staff din even tell me that there is no after sales service available for 'police ' watches in india. they were just busy in selling the product.

that is just awful.

dear all, i m anushree from bombay, malad, i went to shoppers stop a month back at malad inorbit., heard from my friends of getting good sandals..i went towards ur ladies footwear dept.and was very disapointed to see the staff..esp from the brand catwalk and inc.5, i was browsing ur show window for atleast 15 mins bt the staff was busy talking among themselves., and chating was smthng very abusing for a lady.. After smtym a salesman from catwalk stands behind me and rather assisting me he was carrying along the group conversation..and bad words i then went to write a suggestion and wrote it..bt again when i visited that store the same thng was gng on and same staff was there..dat means the suggertions u take r of no use..as they dindnt do any thng to the staff..im writting ths here ro that a senior authorized person sees ths and take some action against it..i vl nt buy me footwear frm dat dept as long ar those staff r thr..i visit ur store regularly..i hav gven u dat email i.d is my husbands ro plz i[censored] jtake any action againrt the staff plz inform me..i[censored] want ur customers nt to run away frm u do it soon..todays date 2 feb 2010.

Dear Customer care Representative,

Myself i am Blessen Cherian. A first Citizen member of Shoppers Stop and my Card number is [protected]. I was in Dubai for several months and i came few weeks before.

I have been in Lucknow Shoppers stop in fun mall in Lucknow on 30/04/2010. My wife had bought me a wallet of BLUE&BLUES from your Lucknow Shoppers stop for my Birthday as a gift.And its a precious gift from my love. Now its one month from the date of purchase and its outer skin finishing started going on the folding area and other places and black is getting little bit white shaded.

I went to the customer care in fun mall today evening and one Mr. Imran had attended us. He had argued a bit and finally he said okey wait we will change it and made us wait for 10-15 min. After that all it happened. A person who was called as Floor Manager his name is Dhoom Singh( His ID. 513900) had attended and he started to arguing us. He is telling us normally leather wallet is like this and he started to show his old purse to me and again arguing that his purses is also having the same problem.

My wife and me, we were so insulted in front of other customers and he mocked me and challenged me that he cannot do any favor for me. And it was a biggest insulation in front of my family and i cannot tolerate it...

Now i need to change my purse and i need a reply why he behaved like this to us and i need a reply from the high officials. As this letter is a petition and i am going to the respected consumer court after getting your reply and i need a solution for this as soon as possible. I had traveled to 8 countries so far. I[censored] need a proof i can bring my passport as a evidence. I never had a insulting word from any store like this. Its my first and hope it will be my last experience??? I request to the so called famous company to remove such staff who don't know to respect the customers and to talk. Customers are your valuable asset.

I am looking for a answer from your side with next 24 hours and after that i want to give this same letter to all the websites like consumercourt.in, consumercourtform.in and to all other blogs and will try to canvas other customers to beware from such cheap experience from shoppers stop shops. This same letter will be done for respected police station as FIR and with proof will be submitted to the respected consumerscourt in Lucknow to file a case against the employ and the shoppers stop.

Its not about Rs. 1088/- but its the value you give to the human being. Man can earn anything but when he lives this world nothing he will take but love and respect will be there and it will be ever lasting. I hope this experience happened to me will never happen to any one.

Hoping to have a peaceful end with all the needs and do good works.

With Sincerely,

BLESSEN CHERIAN
Mobile. :[protected] /[protected]

Hi,

I am chandra shekhar prasad (s19971) since from past one year i am trying to claim the amount of provident fund but i am unable to receive the amount.kindly request you to settle my provident fund amount.please find below the contact detail for furthur enquire. i hope it will be settled as soon as posible after so many request.

Hi Totally agree, as i also had same experience with my order # 2506625, theyh ad no clue where the order was, after constant request for timely delivery and several emails no response
staff is just not efficient no manners to talk, when i asked wher isthe courier explaiantion was given we sent through govt courier hence delay, are they trying to potray goct sector donot work where as i believe that they dont wok, they had no naswers to my questions their supervisor meena has no customer service skills, i had asked to speak to some else she couldnot arrange that, there was no response to my emails

i wish if some one can really take action against such an unprofessional behaviour


Reena

Gents;
Their experience is true. This is my worst experience buying online . They donot send the items in time . I am still waiting for my Items to be delivered to my address. my order no.2575857. I would not recomend my enemy to buy using shoppers stop. We can call the credit card issuing office to blacklist shopperstop . Doing such act will save others falling as pray for shopper stop.
Regards
Devastotra poddar

Dear Customer care Representative,

Myself i am Blessen Cherian. A first Citizen member of Shoppers Stop and my Card number is [protected]. I was in Dubai for several months and i came few weeks before.

I have been in Lucknow Shoppers stop in fun mall in Lucknow on 30/04/2010. My wife had bought me a wallet of BLUE&BLUES from your Lucknow Shoppers stop for my Birthday as a gift.And its a precious gift from my love. Now its one month from the date of purchase and its outer skin finishing started going on the folding area and other places and black is getting little bit white shaded.

I went to the customer care in fun mall today evening and one Mr. Imran had attended us. He had argued a bit and finally he said okey wait we will change it and made us wait for 10-15 min. After that all it happened. A person who was called as Floor Manager his name is Dhoom Singh( His ID. 513900) had attended and he started to arguing us. He is telling us normally leather wallet is like this and he started to show his old purse to me and again arguing that his purses is also having the same problem.

My wife and me, we were so insulted in front of other customers and he mocked me and challenged me that he cannot do any favor for me. And it was a biggest insulation in front of my family and i cannot tolerate it...

Now i need to change my purse and i need a reply why he behaved like this to us and i need a reply from the high officials. As this letter is a petition and i am going to the respected consumer court after getting your reply and i need a solution for this as soon as possible. I had traveled to 8 countries so far. I[censored] need a proof i can bring my passport as a evidence. I never had a insulting word from any store like this. Its my first and hope it will be my last experience??? I request to the so called famous company to remove such staff who don't know to respect the customers and to talk. Customers are your valuable asset.

I am looking for a answer from your side with next 24 hours and after that i want to give this same letter to all the websites like consumercourt.in, consumercourtform.in and to all other blogs and will try to canvas other customers to beware from such cheap experience from shoppers stop shops. This same letter will be done for respected police station as FIR and with proof will be submitted to the respected consumerscourt in Lucknow to file a case against the employ and the shoppers stop.

Its not about Rs. 1088/- but its the value you give to the human being. Man can earn anything but when he lives this world nothing he will take but love and respect will be there and it will be ever lasting. I hope this experience happened to me will never happen to any one.

Hoping to have a peaceful end with all the needs and do good works.

With Sincerely,

BLESSEN CHERIAN
Mobile. :[protected] /[protected]

Shoppers Stop — Defective merchandise & footwear

Dear Customercare,

I've made around 4 calls to your Mumbai & Delhi office but have not recd any satisfactory response.

I bought 2 kurtas out of which one is defective.
I bought a sandal yesterday which is agin defective.
I had very bad shopping experience yesterday from Rajouri garden shopper stop. My money & time was all wasted.

No body has registered my complaint & have not given any complaint no.
In turn, they are asking me how come I took the defective piece. I have not used it even once & the tags are intact at their place. It's as it is as bought.

Shoppers Stop — Loss of article from the Baggage deposit counter

I had deposited my article at the baggage counter of Shopper's Stop but on returning back just within an hour, I found my article being missing and the concerned authority was not able to give my article back to me on producing the token.

It was surprising to find that such a famous shop does not have any provision to follow and tackle such a situation, though it is not a very unique but a very generic situation/problem. It completely shows how good "SHOPPER'S STOP" is at their Risk Management.

The worst part was to see the reaction of the management team. They could not come up with one solution but kept their terms and conditions changing every 10 mins. At last on the request of the concerned authority of the shop, I provided an application to them as per their terms and conditions, word to word what they said which they accepted with their signature and seal. But then again after half an hour, they requested me to change the terms in the application. This was really a very big mismanagement and had caused me a lot of inconvinience.

Dear Sir/mam,

This is regarding my PF clearance . Pls find the PF details from below:-

Name:-Harmeet Kaur

PF Account No:- MH/KDV/13484/15650

Form Enclosures:- Form 19, 10C


My Employeer have submitted the above PF forms on 28th FEB'12 at Kandivali EPFO. But till date I have not received my PF amount. and kindly find below Detail of as per site.and find attached screen short.

Claim Code Claim Type Status As On Claim Status Remarks Download
WLS18265 Withdrawal Claim 28-Feb-2012 Claim will get submitted in 30 to 45 days
WLS18265 Withdrawal Claim 21-Aug-2012 Claim is submitted to PF office Please Check status after 3 months
WLS18265 Withdrawal Claim 23-Nov-2012 Claim is settled please wait for 45 days for cheques or credits Claim is Settled with PF INR 11404& EPS INR 5772

I tried to call at landine nos of PF Kandivali ( Mumbai) office but no response from there as nobody is lifting the call.

So requested you to pls look into this matter & let me know My PF status..

Waiting for your reply..

Thanks

harmeet kaur