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Croma Complaints & Reviews

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Updated: Apr 14, 2025

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Address: 122018

Product purchased on 26th january 2019.
First problem with remote sensor on 11th feb 2019. The wire was loose pointing to gross negligence at assembling and lack of quality check.
Second problem since 24th march 2019. After switching on tv, voice is distorted with either no picture or frozen picture.
Seeking replacement as i have paid for a new product and do not want a defective product....

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Address: Croma, R city mall, Ghatkopar West, Mumbai City, Maharashtra, 400086

I had purchased a voltas 123v mzo2 3s (Magna) split ac on 31/3/19 from croma ghatkopar (R city mall). The sales representative who was attending me was santosh budhakar. While purchasing the product i was told that i would be getting a fresh 2019 made product. Also the price charged by croma was for the 2019 product. They claimed it to be the most running product and the most selling product. When the product was delivered at my residence,...

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Address: 20, Shubhankar, Runanubandh Society, Pune, Pune, Maharashtra, 411067

Today (30th march 2019) i entered your croma aundh store at 615pm and bought 3 items (Invoice number sla[protected] dated 30.3.2019) worth inr 113, 985 for fridge, washing machine and dryer, one each. I am sure this is a high value purchase by any standards. Invoice was printed at 7.32pm

I entered the store at 615pm, decided on what i wanted to buy as 2 weeks back my wife and i had done pre-study. Products were confirmed...

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Hi team,
This is very bad experience i had with croma this time, i had bought one hair dryer from croma centre oberoi mapl, goregaon east.
Its been 12 days i havnt recieved my product, it was told that it will be delivered within 2 days at your address.

I dont know why you people make false promises to customer just to sell your products.

So please initiate refund for my payment asap or else i...

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Address: Growels ,kandiwali, Mumbai City, Maharashtra

I wanted to purchase a fridge today, and the girl staff offered me a price and when i asked her for another discount options she said this is the final price and then i asked her about myperks where additional 8 % disount was available but she said its is included in the final price, how can she offer me a false price and without taking my number in my perks, i was really upset and walk off the show room, later i purchased same fridge from...

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I have purchased croma washing machine. It is in guarantee period. I encountered issue with washing machine performance so I raised the issue with Croma customer care on 07th March. Since then I have connected croma team 19 times but neither the issue is resolved nor anyone has come to help me. Apart from that the issue has been marked resolved multiple times without resolving it.

I did not appreciate this kind of behaviour...

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Address: 23/1092, Jeevan Bhima Nagar,, Anna Nagar West Extension,, Chennai, Tamil Nadu, 600101

Croma mobile air conditioning equipment purchases from you sparingly used not working now. Complaint made in person so far no action taken.
I have purchased it from your chennai anna nagar branch about 4 years back. I have been using it only sparingly. Personally visited and made the complaint. But so far no action has been taken by your people.in this situation how do i propose proceed further.

My phone no [protected]...

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Address: Mumbai City, Maharashtra, 400063

Respected sir,
I sonyaa ayodhya had booked a tv on saturday march 16th at the oberoi mall gorgegoan croma store, my bill number... Order sle004ec1058480
. There has already been a delay in delivery of my tv. Now they have not even send a person to fix the tv. I with so much faith in croma booked this tv expecting it to be installed today. I was super excited about watching netflix and had invited all my friends for a party tonight...

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Dear team,

I finally had to write this as incompetence of team croma is at its height.

With reference to your order id[protected] placed on[protected] with www.croma.com

I never booked an electronic gift voucher but ibought 2 mobile phones.

Details were updated on your website.
A confirmation for the same with delivery date of 15th march was sent to me by croma after placing...

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Address: Mysore, Karnataka, 570015

Hello,
I ordered kindle paperwhite e-reader worth 13049/- from the croma webiste on 13th march, i received the delivery on 15th march, but as soon as i opened the packet, there was logitech wireless mouse instead of kindle. I imidiately emailed the webiste with the snap of the product that i have received, i am calling daily since then and i have gotten no response from their side, all i keep hearing is that they have escalated the...

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Address: New Delhi, Delhi, 110018

I have chroma gift cards in the amount of 7500 which have already expired. How can i use it or to whom i need to contact for my matter. Is there any team assisting in this matter from chroma side. Looking for a favorable reply. Customer care team is not assisting i don't know what a customer care team which is pathetic and no knowledge about their products. Chroma people needs to at least train their reps before handling calls. They are just...

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Address: Mysore, Karnataka, 570015

Hello, I ordered kindle e-reader from croma website, today evening I got the delivery but as soon as I opened the packet, it was different product, a logitech worless mouse. I called customer care but despite calling twice they are saying that we have technical issue and can not help you at this moment. I have mailed them with the snap of the product that I have received.
Please help ASAP...

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Address: Sarjapur Main Rd, Amblipura, PWD Quarters, Ambalipura, Harlur, Bengaluru, Karnataka 560035, 560102

I bought the aircooler from Croma (Total Mall -Sarjapur-Bangalore) on 10th March'2019. The Product got delivered the next day. However, its a defective product with Water oozing out, They sent me a replaced product which again found defective. Now, i asked for Refund which they promised over email that i will get my money back by 14th March'2019. But still i have not got the money.

Also none of the managers or executives are...

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Hi,

Myself and my wife visited the tata croma – grandmall – velachery chennai, on 22 dec 2018. We were planned to by an new washing machine for our new born baby and we have enquired about the new washing machine with the sales executive, we asked the washing machine with best hygiene washing quality machine and mentioned it’s for my baby, after heard our requirement the sal exe explained the front and top load with...

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Address: Showroom No.2/3/4/5/6,Ground/First Floor The Landmark,Plot No.26A,Sec 07, Kharghar, Mumbai City, Maharashtra, 410210

Visited croma showroom at kharghar to buy a 1.5 ton ac. I wanted large format (39"width) indoor unit. I was shown that type of lg ac and the order was placed. The next day when it was delivered, in the packing i could make out that the indoor unit was smaller than ordered. Within 30 mins of delivery the installation persons arrived and i let them work in the room. After the installation i realised that the indoor unit was of standard size...

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I ordered oneplus wireless earphone from croma and i received it today. While unboxing it i found that item was dead and it's not at all turning on and i was very disappointed with the croma. I called the croma customer care support they are very helpless and not even listening to my issue. My money 3990 is totally wasted here. I want a proper solution from croma. I want croma to replace my earphone. Croma is telling me to wait for 24 hrs...

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Address: Mumbai City, Maharashtra

Bought two mobiles from croma kharghar. A7 and j6.
I am told if i purchase a7 with hdfc credit card i will get zero emi installment payment facility along with 2000 cash back after 3 months. The same facility is applicable for j6 but i cannot use the same hdfc credit card. 2000 cashback applicable but not 0% emi if i use hdfc debit card. I agreed to the term, and that is why used hdfc debit card for the second mobile j6 so that i get...

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Address: Royal Meenakshi Mall Banergatta Road, 560078

I purchased a croma 32 inch smart tv from bangalore banargatta road - royal meenakshi mall. We specifically asked if all the you tube channels will work and he confirmed the same. Subsequently on delivery the picture quality was very poor, and we called to complain he mentioned that online contents will not have proper image in product. The picture quality is so very poor for all online videos that it can hardly be seen and the channel quality...

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Address: Kharghar,Showroom No.2/3/4/5/6,Ground/First Floor The Landmark,Plot No.26A,Sec 07, Kharghar, Mumbai, Maharashtra 410210, Raigad, Maharashtra, 410210

Website: www.consumercomplaints.in

My mum dad has brought a new washing machine on 4th march, 2019 from croma kharghar navi mumbai. The demo man who suppose to provide us service after sales demo n servicing is not came yet in my house.. He suppose to come at
Same day at my home after delivery of washing machine.. I must say ur service after sales is reallyy veryy bad... We purchased washing machine first tym from croma n d service is worst.. I[censored] can't resolve my...

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Address: 144001

Dear sir,

I had visited with family at tata croma store, jalandhar at 1730 hrs 07 mar 2019.

I had selected the items and reached at billing counter, i was told card is not valid, just for checking inr 08 transactions was done at croma store and was successful.

I had to redeem my tata card points as well.

I was made to wait for 50 minutes, while cashier was making calls.
I...

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Recent comments

Hi Vrajgopal! As per the update, the product has been delivered and the issue has been resolved. Feel free to reach out if you need further assistance.

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