Submit a Complaint
Claimed

Croma Complaints & Reviews

www.cromaretail.com
3.8
Updated: Apr 2, 2025
Complaints 3251
Resolved
2308
Unresolved
943
Amazing! 🤩 It’s great to see how Croma is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Croma’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to Croma

Having problems with Croma?

File a complaint and get it resolved by Croma customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Electronics & Appliances
Croma

Recently resolved complaints

View all complaints

Most useful reviews

66
Received defective mobile phone
29
Large scale online scam happening in the name of fake Croma infiniti retail website
19
Duplicate bill

Featured stories

Need to replacement of the Refrigerator (Invoice:SLA391RS421433,Purchased on:2023-01-01)
Croma 40cm pedestal fan - Faulty product delivered by croma
LG RO Water Purifier Second Complaint

Croma reviews & complaints page 88

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Dinesh pethani
from Mumbai, Maharashtra
Jul 30, 2019
Resolved
Report
Copy
Resolved

laptop dell /apple

Address: 380054

Your customer care representative does not give proper information and disconnected the phone twice today.
He told no such products available in croma store.i asked him to give me description of products but instead of checking about it he disconnected the phone. This is not proper way to behave. So please look into the matter and also let me know about it
Thanks a lot
Dinesh pethani...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Somanath Beloshe
from Mumbai, Maharashtra
Jul 29, 2019
Resolved
Report
Copy
Resolved

skullcandy bluetooth

Address: 400709

I was purchased scullcandy bluetooth headset after 1 month near by burds plastic was damaged and near by 3 months used bluetooth device was not working 1 side visit croma store customer service desk said that to go service center very bad customer service
Its 5000 rs bluetooth i think croma and bluetooth both are not worth to shop in croma very bad experience today...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
peegeeyes
from Hyderabad, Telangana
Jul 28, 2019
Resolved
Report
Copy
Resolved

not supplied glass plate for 20 l for microwave

Address: Hyderabad, Telangana

Purchased croma m/w solo20l crm2025 @ secu-newvikrampuri-a149 in the name of krishna kumari p on[protected]

Glass plate (Turn table) broke, a complaint was lodged on 08 july (No. Hhd080719fs01095)
We were assured that it will be delivered at the earliest

Received a sms saying complaint has been resolved on 17 july

Again complained same day after a couple of hours (No. Hyd170719fs01095)br...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
vikasbaliyan008
from Gurgaon, Haryana
Jul 28, 2019
Resolved
Report
Copy
Resolved

laptop accessories

Address: Sect 4, Kurukshetra, Haryana, 136118

I have purchased a hp laptop from croma ambience mall vasant kunj on 20 jul 19

They handed over second hand laptop

On being reported the matter they exchanged

As per offer they told u will get a sleeve with laptop on 21 jul

However they called me four times to there showroom and denied sleeve with one or the other reason

When i contacted the store head he told me...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
scpgmwin@gmail.com
from Vadodara, Gujarat
Jul 27, 2019
Resolved
Report
Copy
Resolved

monday online purchase, you have registered with paytm

Address: 1-SHRIDHAR DUPLEX, ALVA NAKA ROAD, MANJALPUR, Vadodara, Gujarat, 390011

Dear sir,

I have online purchase kent ro grand plus through croma site on monday the[protected], vide your tax invoice no. Sle004ec1101359. I have seen your advertisement for online purchase on monday by paytm will give 5% cash discount. And hence i had taken online purchase on monday. But till date i have not received the discount from paytm. Why you are giving such type of adv on your online purchase.

Please...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mahendraghag
from Mumbai, Maharashtra
Jul 25, 2019
Resolved
Report
Copy
Resolved

not able to use 2 gift cards against one invoice

Address: Thane, Maharashtra, 400606

Hi,

Myself mahendra ghag from thane, i am trying to buy one samsung mobile worth 19500 from croma outlets against 2 gifts cards each worth 10000 rupees.
The croma salesman is denying the transaction saying only card could be used against one invoice and they cant club 2 cards. This is harrassement and not acceptable.
Can i get the requisite answer and solution my problem?

Mahendra...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
vijay.bhati
from Mumbai, Maharashtra
Jul 25, 2019
Resolved
Report
Copy
Resolved

juicer

Hi, I have purchased a Juicer of Croma brand almsot six month back. One of the plastic top cover damaged. I have visited Croma store (Growels' 101, kandivali-East, Mumbai) and informed that i would like to purchase this part. The part was not in stock, so customer care informed me that they will check and revert back in week. No response in that week and after follow-up i understood they don't have part available. They said they will check...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vikas.nagvekar
from Mumbai, Maharashtra
Jul 20, 2019
Resolved
Report
Copy
Resolved

laptop more damages at but not get repaired from them

Address: Mumbai City, Maharashtra

On 29.06.2019 i visit at croma store (Century bazaar mumbai) with my laptop because of difficult to find to open laptop screen. I told the croma staff mr akash ashiyani (Sales persone) that i have purchased laptop from your store from last 1.5 year and now difficult to find to open laptop screen. When we going to open that time we found some gapes on screen plate.
I all ready told him the problem but by croma staff mr akash ashiyani...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
anagha khot
from Mumbai, Maharashtra
Jul 19, 2019
Resolved
Report
Copy
Resolved

tata croma tablet repair request failed

Address: Worli,Mumbai, Mumbai City, Maharashtra, 400030

My college supplied us with tata croma tablet in 2015 after finishing 2 years of our course my tablet stopped working.
So i visited tata croma store near me.
They told me that it can't be repaired as it's outdated model.
Almost every student in my class has this complain.
Please take action against my case and help me repair this tablet or please give the replacement....
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhavya Vyas
from Mumbai, Maharashtra
Jul 19, 2019
Sep 22, 2022
This thread was updated on Sep 22, 2022
Resolved
Report
Copy
Resolved

duplicate bill of laptop

As i purchased my hp 15g-dr0006tx laptop on 25th february-2019 from croma store himalaya mall-ahamdabad. My issue is the bill of my laptop is totally vanished out. So i want to get duplicate bill. Nowdays my machine is showing me some issues. For authorised service from your croma store i need my bill. So i request you to solve this problem as soon as possible....
Helpful
Found this helpful?
1 Comment
Report
Copy
D
Dkrastogi777
from New Delhi, Delhi
Jul 19, 2019
Resolved
Report
Copy
Resolved

false offer during purchase of tv

Address: Preet vihar new delhi, New Delhi, Delhi, 110032

I have purchase lg tv around one month ago from croma, preet vihar... And during purchasing sales man have offered me no of offer like

1. Exchange of crt tv under lg scheme

2. I will get gift voucher from croma with in one month

3. With in 3 months i will get 5℅ cash back from hdfc...

But still tv has not exchanged and still waiting for gift voucher... It seems croma just for...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sumeet shekhar
from New Delhi, Delhi
Jul 11, 2019
Resolved
Report
Copy
Resolved

cashback not received

Address: New Delhi, Delhi, 110034

I purchased a macbook pro laptop on[protected] and on the bill a 5% cashback within 150 days was mentioned. Till date no cashback has been received. On calling customer care, they keep telling me to wait, the cashback will be posted. This is shameful on part of croma since I have been a loyal customer of theirs. I could have purchased my laptop online but I preferred croma but in return am feeling cheated.
Regards, sumeet shekharbr...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
jig29489
from Mumbai, Maharashtra
Jul 9, 2019
Resolved
Report
Copy
Resolved

replacement not received.

Address: D-2204, Neelyog Tower, Khot Kuwa Rd, Dhanjiwadi, Malad-E, 400097
Website: www.croma.com

I had ordered ideal refrigerator stand from croma.com; that has 4 parts for assembly but in the courier i received there are only 3 parts received - 4th rod is missing. Further nutbolts for assembly were also missing so this product was returned to croma vide following details (Complaint no. Sr[protected]; order confirmation[protected]. Post that on 2nd july that replacement was provided but again with bigger size stand,
My order...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rebecca Furtado
from Mumbai, Maharashtra
Jul 9, 2019
Resolved
Report
Copy
Resolved

non-delivery of lg led 109cm 43uk6360 uhd/4k (invoice - sla142020024437)

Address: 400101

Dear sir/ma'am,

I had recently purchased an lg led 109cm 43uk6360 uhd/4k (Item code: 211273) on the 7th of july 2019 and with invoice no. Bearing - sla[protected]. I was assured a delivery date of 8th july 2019. I have always had a pleasant experience with croma but today was the worst. I was assured a quick delivery however that was not the case. Despite frequent follow-ups my interactions with the croma personnel a mr....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anuj0914
from Baddi, Himachal Pradesh
Jul 7, 2019
Resolved
Report
Copy
Resolved

refuse to collect faulty phone

Address: SUJANPUR Tira ward no.9 house no.162, 176110

Pathetic response from customer care of chroma store. I bought one mobile from chroma connaught place delhi december 2018 model one plus 6t at the time of purchase salesman asked me to take extended warranty @rs2600 & told me that if phone ll get any problem during two years company means chroma person ll collect it from your place within 18 hours and ll get repaired within 48 hours and
Chroma company ll deliver the same at your place...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Suresh Yet
from Mumbai, Maharashtra
Jul 6, 2019
Resolved
Report
Copy
Resolved

daikin ac not cooling at all from 1st day

Address: S no 23 A 1st Floor Kedy shopping centre, Belassis Rd, Mumbai City, Maharashtra, 400008

One of the biggest fraud and cheater and careless croma service. If i want give a review for croma service i will give them minus 100. Worst service in my life.
I purchased daikin 1.5 ton inverter ac from ur bandra store on 20th june with invoice no sla[protected] it installed and 21st. After installing it cooling not started properly, he said it wil start after 3/4 hours but tht not happened and from next day only it started giving...
Helpful
Found this helpful?
3 Comments
Report
Copy
S
sreereddy409
from Delhi, Delhi
Jul 5, 2019
Resolved
Report
Copy
Resolved

dell inspiron 3567/ allocation of same service tag for two customer in invoice

Address: BLORE-KORAMANGALA2-A058, GROUND FLOOR. INDRAPRASTHA EQ, KORAMANGALA 4TH BLOCK BENGALURU 560029, Bangalore, Karnataka, 560029

I bought Dell laptop on 17th june 2019 from Koramangala Croma store, and I have received invoice copy without service tag no, and again I reached to Croma customer care executive for duplicate invoice with service tag no, and I have received the same on 24th June and I have registered for 2yrs additional warranty which is providing by dell, I have made the payment as well, later from dell side I got reply stating that "whatever the service...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
AbhishekBalodi
from Mumbai, Maharashtra
Jun 30, 2019
Resolved
Report
Copy
Resolved

samsung q60r tv - worst customer experience

Address: Balkum, Thane, Maharashtra, 400608

Hi there,

I am abhishek balodi and i recently purchased a samsung qled tv q60r from the newly opened branch of croma at thane west, beside the vijay sales showroom.

The billing date is - 17th june 2019, and the tv got delivered on 20th june, installed on 21st june.
Invoice number - sla[protected]

Store manager name - mr. Jatin, sales person name - mr. Jehangir

This tv was...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
riddhi041
from Vadodara, Gujarat
Jun 27, 2019
Resolved
Report
Copy
Resolved

samsung refrigerator 700l

Address: 129 Sardar Nagar Nizampura, Vadodara, Gujarat, 390002

I purchased a refrigerator worth rs 78, 311 from croma, vadodara; we had requested the sales consultant to send somebody for site visit as the item is expensive and we were doubtful about whether it would fit. However, without the visit, they delivered the product, before we could check, the delivery people unboxed it and left in a hurry. Now the refrigerator doesn't fit, we requested the store to exchange for a smaller one and buy something...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
stacy dsouza
from Chennai, Tamil Nadu
Jun 26, 2019
Resolved
Report
Copy
Resolved

no status about the fridge order

I ordered a fridge from croma outlet on 10th june 2019. At the visit was informed that it wil take 8-10 days for the delivery was ok... Since then they havnt informed about the current status and no news from them... Tryin on their customer service no. They are answering d call and not responding... Im tensed for the amount i have paid already... On that the officials in croma mentioned to purchase some other companys fridge... Every official...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Insasta
1
(202)
SuperCombos India
1
(42)
Sathya Agencies
2.9
(744)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR