Claimed

Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Apr 14, 2025

Complaints 3252

Resolved

2308

Unresolved

944

Amazing! 🤩 It’s great to see how Croma is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Croma’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.

Complaints

Contacts

File a complaint to Croma

Having problems with Croma?

File a complaint and get it resolved by Croma customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Electronics & Appliances

Croma

Recently resolved complaints

View all complaints

Croma Microwave oven Not working

wh-ch520 - sony headphones - crm:0725513

urgent: request for resolution of poor customer service experience

Most useful reviews

Received defective mobile phone

Large scale online scam happening in the name of fake Croma infiniti retail website

Featured stories

Need to replacement of the Refrigerator (Invoice:SLA391RS421433,Purchased on:2023-01-01)

Croma 40cm pedestal fan - Faulty product delivered by croma

LG RO Water Purifier Second Complaint

Croma reviews & complaints page 89

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I ordered a fridge from croma outlet on 10th june 2019. At the visit was informed that it wil take 8-10 days for the delivery was ok... Since then they havnt informed about the current status and no news from them... Tryin on their customer service no. They are answering d call and not responding... Im tensed for the amount i have paid already... On that the officials in croma mentioned to purchase some other companys fridge... Every official...

Helpful

Found this helpful?

Write a comment

Address: PLOT NO.90-92, SRI SAI HOUSING COLONY, GOWLIDODDI, NEAR Q CITY, GACHIBOWLI, Hyderabad, Andhra Pradesh, 500032

We had purchsed 60 croma led hd ready 80cm/32 inch crel7318 tv's from infinity retail limited, mumbai. Out of these 60 we are facing problems of 3 tv's which are not working. Several times we tried to contact but in vain. This has been since 2 plus months which is yet to be replaced or repaired. The invoice no.[protected] dated 30/10/2018. The tv's are still under warranty. We request you to send your technician to replace the tv's or have...

Helpful

Found this helpful?

Address: 202, Marigold, Sudarshan Sky Garden, Anandnagar, Thane West,, Thane, Maharashtra, 400615

Croma at Thane Bigcentre, Product: Oneplus 6T mobile, Invoice no: SLA[protected], Date of purchase: 08.06.2019. Sales Man: Nitin Raikar.
My name is Ashes Nandi, mobile no [protected].

I was misled. Oneplus 7 was already launched at 4th June at Rs.32999/- and the price of Oneplus 6T (8GB RAM+ 128GB IS) came down to Rs.27999/-. Sales man has not disclosed me the fact, restricted me to limited choices and convinced me to...

Helpful

Found this helpful?

Write a comment

Address: Beside hotel Royal Tulip, Kharghar, 410206

I purchased a Whirlpool 7m5kg top loader washing machine on 14th june, 2019 and i received the product on 16th june. I was told at the time of purchase that store will send respective person for installation and demo within 24 hrs. I have been following up the store team since then and given a complaint to croma customer care on 17th june, and yet no response from their side. Today is 20th june and their store team is still asking for time...

Helpful

Found this helpful?

Write a comment

Address: Chandigarh, Punjab, 160047

I won ₹9999 croma gift card from Times Of India, But when I try to activate it I got the msg that the card is deactivated.

I contacted croma customer support and they are saying to contact Times Of India, And when I contact TOI they are saying to contact croma. I don't know what is happening.

Earlier when I check my gift card balance it was saying ₹9999 and valid til[protected]
Ans when I check again...

Helpful

Found this helpful?

This is regarding the my AC compressor replacement complaint & its been 15 days that I have been chasing Croma people to resolve my issue. But they are not even bothered & they are fraud & cheat people who make fool of their customer each day. I will request each customer never buy anything from Croma as they fraud & cheat. There after sales service is worst & they are just cheat. When I chase there representative they switch off there no....

Helpful

Found this helpful?

Write a comment

Dear Sir/ Madam,

I purchased semi-automatic machine 8.5 litre
invoice - SLA[protected]
PURCHASED ON 24 OCTOBER 2018 from CROMA, BANER, PUNE
NOW machine is not working, fault:- water spills into spinning chamber
and drains out without putting in drainage mode.
complaint was lodged with customer care on 11 june 2019
almost 72 hours has elapsed and the complaint has not been addressed...

Helpful

Found this helpful?

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

My cooler is not working for last 6 days but your support team did not solve my issue and don't give me right information. Every buddy is liar.
Please solve my issue urgently because temperature is very high 45'c and mechanic and onsite team not giving me right time and date. And croma team don't take any step if you are not solving my issue then i go to consumer court.....

Helpful

Found this helpful?

Address: 110032

Very very worst customer service in croma retail

I will suggest people not to bye any croma product. I am trying to get service from last 15 days but no response. complained for about 10 to 15 times but every time same thing.It will be done tomorrow or same day. Then the contact person switch the off or didn't answer the calls.

I have raised the compressor replacement request & the reschedule date which was given...

Helpful

Found this helpful?

Write a comment

Address: Croma Sarjapur, Sarjapur Main Rd, Amblipura, PWD Quarters, Ambalipura, Harlur, Bengaluru, Karnataka 560035, 560035

I purchased a One Plus 6T mobile from Croma Blore Total Mall-A114, Total Mall, Kaikondarha Store on 22/02/2019. I was told by the store employees that I will be getting a 5% Cash back if I use HDFC bank debit card. So I did the same and I used the HDFC bank Debit card to purchase the product. They informed me that within 45 days the amount will be transferred to my account. But till now I have not received any amount. Whenever I register...

Helpful

Found this helpful?

Write a comment

Address: Saket mall, New Delhi, Delhi, 110017

I booked a laptop for 1, 31, 999 and windows 10 at rs 3000 for 10, 000 advance and now croma failed to give me the laptop as there was no stock available and asked me to take refund i told them to refund me through cheque and no they have taken 8 days and did no give me the cheque the store is located in delhi saket mall when ever i go to collect my cheque they say to collect after 2 days and again and again they repeat the same thing in...

Helpful

Found this helpful?

Write a comment

Address: Croma DLF Mall of India noida, Gautam Buddh Nagar, Uttar Pradesh

Dear Sir/ Ma'am,

I recently bought refrigerator on 19/05/19 from Croma Store. Initially I received defective product having alignment problem then they replaced & new product received on 23/05. After 10 days, compressor was not working so I want new fridge because I don't want to repair my new fridge. There is no action taken by Croma from last 3 days & their customer care representative always escalating the request & having...

Helpful

Found this helpful?

Write a comment

Address: 1612,mhada colony,chunabhatti,mumbai, Mumbai City, Maharashtra, 460022

On 06th June I purchased croma TV from phoenix chembur mumbai mall croma shop and i already asked about tv apps works or not int his android tv so he confirmed me that everything will run in this tv so due o his assurance i purchase this croma tv but no any channel app working (like tata sky, yupp tv etc) and also crome cast also not working.
I am very disappoint this type of lie to tell me for your worst tv product.
I complained...

Helpful

Found this helpful?

Write a comment

Address: Plot No.7, 110077

I am very disppointed by the type of services provided by a brand like croma. I have purchased the split ac from croma - dwarka on 15th of may 2019 (Bill no. Sla[protected].ac was having the problem from the ist day itself.

Technician has also confirmed that the ac unit needs to be replace. Despite of several reminders and visit to croma store still the ac didnt got replaced even after 22 days.

Neha...

Helpful

Found this helpful?

Address: C-141 NATIONAL APARTMENT SECTOR - 3 PLOT - 4 DWARKA NEW DELHI, New Delhi, Delhi, 110075

The machine vibrates so much that it moves away from its place. I complained about it and a technition visited on 26th may, did some tightening of the stand etc and went away saying the problem is resolved. But next time i used the machine, the same thing happened. After that i have complainbed consistently on 28th, 29th, 30th and 31st. Today when i called, i was again given the same soft approach by the customer care officials, showing their...

Helpful

Found this helpful?

Write a comment

I have purchased a lg refrigerator in oct-18 frrom croma, borivali west, mumbai.. Withing 5 months the refrigerator started forming excess ice to the extent that it jammed refrigerator door. Raised complaints with lg & everytime lg person came applied some solution but nothing changed after 3 to 4 visits lg person said that this refrigerator has some defect & advised to talk to croma. Raised multiple complaints with croma... After first complaint...

Helpful

Found this helpful?

Write a comment

Address: 110030

I was informed of replacement as one of the usp when due to which i bought chroma led tv.

Not within a month i encountered a situation where motherboard malfunctioned and i raised a complaint for replacement. Engineer visited to check the issue at my residence and took video footage of the issue as well (Attached)

I am now being told and forced to undertake repair on motherboard instead replacement of the tv.br...

Helpful

Found this helpful?

Write a comment

Address: HOUSE No. 49, Hemkunt Colony, New Delhi, Delhi, 110048

I requested for service on the 24th of may 2019.
I was told within 3 days it will be resolved.
I an stuck at home for 3 days..

I called on 27th, 28th 29th, 30th.
Still no service.

No one has even contacted me.
Purchased from croma
My telephone number is [protected].

What is the use of buying aquaguard water purifier for rs 20000/- if i have to buy water bottles...

Helpful

Found this helpful?

Write a comment

Address: Meerut, Uttar Pradesh, 250002

I had booked a mobile vivo Y91 (32 GB, 3 GB RAM) through croma center online. But I received vivo Y91 (32 GB, 2 GB RAM).

I have submitted invoice of mobile and mobile box screen shot.

I have mail many times but they are demanding different different type of documents every day.

They are not resolving my issue. So i request you help me and solve it.
I am waiting for your positive response....

Helpful

Found this helpful?

Write a comment

I had purchased a fridge sometime back in the month of jan - feb 19 and i have received a promotional card offer,

I tried to activate my card on 27th feb 2019 and i did not receive any activation sms, i have even visited the store to get this done, but they said that i will be receiving a confirmation sms within 7 days after sending the sms to[protected] and then only i will be able to redeem this card, but to my surprise...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR