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Updated: Apr 2, 2025
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Croma reviews & complaints page 91

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A
anoop003
from Gurugram, Haryana
Apr 29, 2019
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usha maxx cooler

Address: Gurgaon, Haryana, 122001

I purchased usha cooler from croma on 7 may 2017, with one year extended warranty, i have raised a service request for the same on 8 of april 2019 related to some problem that i have been facing with the product. Since last 20 days i have been following up with their executives on the daily basis but no one has visited the place nor they intend to i believe, every day their customer care executive just give me same explanation that wait for...
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G
Gondkar
from Hubli, Karnataka
Apr 29, 2019
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non satisfaction of product

Address: Gokul Road, Hubli, Dharwad, Karnataka, 580029

Sir,

We had purchased philips female epilator bre200/00 (Item code 190011) on 27.04.2019 with your inifiniti retail limited trading as croma, after purchase when tried with the product in the showroom itself, we felt the product as not satisfactory. On trial the wrist was injured and the pain was felt. When requested in the showroom for returning the product we were handed with credit note. As i am not satisfied with the product...
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R
rajeevvns626
from Noida, Uttar Pradesh
Apr 29, 2019
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window ac repair

Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

I have filled complaint for window ac repair on 24th apr 2019 but as of now only one visit of technician happened on 26th apr 2019 and they said its problem of leakage and gas need to fill. So tomorrow some other technician will visit. Which is never happened till today.
Whenever i am calling to croma service center they say technician will visit at 4pm today but no one come. Also i asked to please escalate to service manager but they...
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V
Vđhü
from Kunnamangalam, Kerala
Apr 28, 2019
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vivo v9 mobile cashback not received

Address: Address Line 1, Address Line 2, Chennai, Tamil Nadu, 600091

Hi team,

I have purchased vivo v9 mobile from croma, grand mall. They told me that i will get a 1000rs cashback in the 6th month emi, but it was charged full amount and no cashback of rs.1000 has been reduced. I have informed them directly but no updates yet. My contact number is [protected]. Kindly check and let me know asap. Thanks in advance....
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E
Enaakshi Kotwal
from Mumbai, Maharashtra
Apr 27, 2019
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samsung washing machine delivered with a big dent

Address: Goregaon West, Mumbai City, Maharashtra, 400062

We bought a samsung washing machine from juhu croma and they promised effective home delivery and we have recieved a defective washing machine with a dent. When we went to buy the same, they promised to deliver effectively and the time that is convenient for us but they did the opposite. They sent the person at an inconvenient time and he forced us to come and collect it. He left it outside our door and left and when the installing guy came...
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Y
Yogesh SJ
from Chennai, Tamil Nadu
Apr 25, 2019
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product under extended warranty but service not yet done.

Address: Chennai, Tamil Nadu

On 01/06/2016, I bought a Samsung Refrigerator 321L (Invoice No.: SLF02A[protected] with additional 2 Yrs Warranty at Tata Croma Retailer Anna Nagar.

Unfortunately, the cooling performance of the refrigerator is poor. So I registered a service request on March 25th with Ref BOF250319EW00364, where I was advised by the customer care executive that the service engineer will reach within 3 working days and rectify the issue...
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M
Makddy
from Mumbai, Maharashtra
Apr 25, 2019
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need a duplicate bill of canon slr sx400is camera

Address: Croma,infiniti retail limited,oberoi mall,1st floor,Goregaon east,Mumbai -400063, Mumbai City, Maharashtra, 400093

Hiii croma team, i have bought a slr camera of canon sx400is from oberoi mall, goregaon, mumbai on date 28 january, 2015. As i am from jogeshwari, mumbai. I have lost bill because it drained off while my mom washing my pants. So i want duplicate copy of the bill of the camera urgently please help me. I have also submitted the photos of warrenty card. Thank you!!!...
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P
pkumar9pk9
from Delhi, Delhi
Apr 23, 2019
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sony led

Address: C-202, RAIL VIHAR, SECTOR-3, Ghaziabad, Uttar Pradesh, 201012

Dear sir/ ma;am
I purchased sony led 32 inches on 07.04.2019 from croma centre at pacific mall, kaushambi, ghaziabad. I requested to bill with gst no but your centre is failed the same. Billing person asked me to take your bill in your name without gst and will be modified after accepting the system. But i am sorry to say that after regular follow up with representative of your croma center, kaushambi no response given. Pl take up...
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K
Kamal Nangla
from Gurgaon, Haryana
Apr 19, 2019
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installation not done

Product faber cook top
Invoice sla[protected]
I have been chasing croma for the installation for a week now but no one came.
Call centre is as useless as brand.
I called multiple times for installation and till 19 april the job is not done

And supervisors are not able to justify why they are hired.

Jyoti one of the supervisor vanished after promising call back.

First...
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V
Vijay Bhonsale
from Ahmedabad, Gujarat
Apr 18, 2019
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problem found in swing in latest purchased voltas inverter ac

Address: C/19/225,Shrinath Appartment, Nr. Vyas Vadi Cross Road, Ahmedabad-380013, Ahmedabad, Gujarat, 380013

Respected consumer cell,

In spite of several followup this issue not short out by Croma store, Motera as well as Voltas engineer and result is not satisfactory till date . so, I requested to croma store as your services is best in your industry, but this time i am not satisfy with your services. so, I requested to consumer forum cell to provide your kind support to short out the problem in manner of replacement or by mode...
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P
Poojakohli
from Mumbai, Maharashtra
Apr 17, 2019
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cancellation of request for demo of my samsung product

Address: 1102 A3 Block, Tulip Grand , Sector 35, 131103

I had requested for the demo of my samsung microwave 28l mc28h5145vk/tl on 12 april 2019 (Complaint no. Sr[protected]) but the request got cancelled without any prior information to me. I request you to please send an expert as soon as possible to my address and revert back. I had even requested for the same on the 13th as well as 14th. But i got an sms stating that the request was cancelled both the times....
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P
Pritansh
from Ahmedabad, Gujarat
Apr 13, 2019
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ac installation pending

Address: 380015

Date of deliver of ac 10th april 2019.ac installation was supposed to be done in 48hrs but still not done.

My ac installation is still pending. More than 48 hours gone after delivery but still no one has turn up from hitachi to do installation. Infact i have called more than 20 times to hitachi and croma customer care and literally bagged for installation on 12th april because on 13th april it was my office opening. I feel...
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T
Tanaz Kerawala
from Pune, Maharashtra
Apr 11, 2019
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voltas ac - delivery issue

We had purchased voltas ac from croma. It was delivered today at about 6:40 pm.
The delivery van post delivery, when he was leaving the society premises broke a light wire.
The watchman tried to stop him and call us to check, but the drive was rude and drove off past him.

This wire requires fixing which will cost about rs1500, an additional cost on my head.
I tried to call the hotline number about 25 times,...
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S
somya2102
from Bengaluru, Karnataka
Apr 11, 2019
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symphony air cooler

Address: Mumbai, 560078

I bought symphony air cooler from croma online..the manual was missing, the valve of air cooler was missing, and the warranty card was also missing.
When u are purchasing something for paying 6k u definitely do not expect such poor delivery..the service was really bad.
Also I connected to customer care to ask if I will get someone for installation, they asked to just do it myself..Now I see parts missing..product is delivered...
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Kamayani Upadhyay
from New Delhi, Delhi
Apr 8, 2019
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defective product and false promises

Address: Plot No.C, Aditya City Centre, GH-3, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh 201001, Ghaziabad, Uttar Pradesh, 201001

Recently went to croma store in indirapuram, ghaziabad on 6th april. We were to buy a mixer, grinder and we ended up purchasing a philips one. Once we paid, we checked the product with staff and figured out that one of the jars had some problem. The manager and staff told us that they will replace the jar the very next day, once they get the new supplies and told us to take the product home and come the very next day to get the jar replaced...
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pushkar_8
from Bengaluru, Karnataka
Apr 6, 2019
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philips mixer grinder

Address: 560076

I have bought a so TV, Refridgerator, washing machine along with mixer grinder recently from croma. I faced some minor issues with the grinder so I took it to the shop on 31st March, I got a response that I will receive a call from their technician within 72 hrs i.e 2nd April, and by 3rd April I will receive the product bach based on the resolution either a new product or the repaired one. I didn't receive any call from anyone till 3rd April,...
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A
aakash.dby@gmail.com!
Apr 5, 2019
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denying refund after return pickup

Address: Mysore, Karnataka, 570015

I ordered kindle paperwhite on 13th march, first i received a different product and upon inquring with the delivery agent i received a the original product and that too the accessories was missing, on requesting the return, they issued the pick-up. The pick up was done on 28th march. After two days i received the call from customer care that they have received just the outer box and not the product and thats why they are denying the refund....
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D
Dhananjaisingh.007@gmail.com
Apr 4, 2019
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ac installation delay

Address: Ground & 1st The Emporio Visat, Sarkhej - Gandhinagar Hwy, Opp. 4, D Square, Motera, Ahmedabad, Gujarat, 380005

I purchased Croma ac from Croma store CHANDKHEDA GUJARATon last Sunday 31st march 2019, product delivered on 2nd april 2019, but it's now more than 48 hours and still AC not installed. I tried calling Croma store, Croma customer care but no response. My registered no during purchase is [protected].
Kindly help me .
Attached purchase receipt...
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H
Harshad Maldikar
from Mumbai, Maharashtra
Apr 4, 2019
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poor service for croma tv remote replacement

Address: Mumbai City, Maharashtra, 400014

This is to bring to your notice about the pathetic services offered by the croma service center. Below are the details

1] i have logged complaint mum250319fs00811 for my faulty tv remote on 25th march. Engineer visited to site and inform that this need to be replaced by new remote. He confirmed it's in warranty so no charges will be levied.
2] i got message on 27th that complaint closed but there was no replacement made....
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S
Samita Nanda
from Delhi, Delhi
Apr 3, 2019
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hitachi 55 inch led tv

Address: 122018

Product purchased on 26th january 2019.
First problem with remote sensor on 11th feb 2019. The wire was loose pointing to gross negligence at assembling and lack of quality check.
Second problem since 24th march 2019. After switching on tv, voice is distorted with either no picture or frozen picture.
Seeking replacement as i have paid for a new product and do not want a defective product....
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