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Croma Complaints & Reviews

www.cromaretail.com

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Updated: Apr 2, 2025

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Address: Pathardi Phata, Nashik, Maharashtra, 422010

Pathetic service the installation guys calls early morning and mentioned he would be at my place in 10mins to install the television but since evening he didn’t turned up.. Inspite of calling customer care and store manager no resolution is provided.. Being so loyal with croma for ages feels like reliance digital is far better.. Bad service by croma nashik....

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Address: Mumbai City, Maharashtra, 400705

Respected sir
I have bought 2 daikin ac from croma and the ac which i have kept in my office is not working properly after the free service and on may 14th i have raised a complaint 15th they didn't come and 16th on person came check it he says that the gass is not not there that is why it is not getting cool he could not do it properly he said another person will come next day and 17th another person came he said that there is leek...

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Address: kalyanagar branch , Bangalore, Karnataka, 560043, 560043

I have purchased nokia 3.1 plus in your store which was your representative suggested and motivated me to purchase the bloody model with extended warranty sold by croma. Initially it was working fine after two months the product started creating issue in touch/cursor movement not moving up and down.in you tube i am not able make forward the cursor with this product.
With this issue i visited your store your where i am purchased the...

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Address: Thane, Maharashtra, 421204

I want to complaint about the pathetic service received from croma. I was interested in buying a croma brand vaccum cleaner and i bought a gift voucher to buy this product from croma. Later when i wen to store they did not have it in stock. Next day it was available online so i ordered it online. After following up with croma for 6 hours i was told it was not in stock and only 2 pieces in stock were returned / defective ones. When requested...

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Bought a gift card last yr for 10000. Now i notice that it has expired as it was for 12 mnths only. A company like croma shouldn't be doing this. Taking our money and not providing service for it. I ve had the same issue with shopperstop and westside. They take the card from us after the period and give us a voucher worth that amt. And give us a. Period of 3mnths to shop. Vry dissapointed with tata. My request to everybodyto not buy any gift...

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Address: p3a-074;princeton estate;dlf city phase-v, 122009

Website: venkyji@gmail.com

Water is splitting from the unit; please attend immediately; i bought it through croma store; dt mega mall; dlf city phase-v; gurgram vide invoice no. 036135 dated 1st april 2017.

So i request you to register my complaint and send the technician to the address i s given below

S. Venkatesan iyer

P3a-074, princeton estate
Dlf city phase-v

Gurgram-122009.

Kindly...

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Address: Mumbai City, Maharashtra, 400056

I have 3 gift cards from croma. One of them was in return for an induction cooker under warranty, that had stopped working.
Unfortunately i didnt know about the expiry of gift cards. I shop from croma a lot but when i went there, i forgot to take the cards along.
I was told about this by the juhu croma customer service. Didnt have the time to talk to them, so here i am, trying to get in touch with croma online to help me out....

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Address: kurla phoenix marketcity, Mumbai City, Maharashtra

So this employee told me that we will get one time screen replacement by samsung if damaged within 12 months (Only pay gst rs 990) now this is the 10th month (May 2019) since i have bought my samsung galaxy j8 worth 19, 000 rs and the screen has broken (Because it fell on the ground), croma is now telling me that the service was only for 9 months and i had written all what the salesman had told me back then (July2018)... They are not accepting...

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Address: Flat N0 - 305, CG2, Capetown Supertech, Sector 74, Noida, 201301

On 23rd september, 2018 i have purchased a refrigerator from your showroom. After installation it was working fine but then its cooling system has broken down.

I first made a complaint (Complain no.- del110519fs01359) and one of your engineers came and did the inspection. He advised me to change the complete set of freezer as there was hole with the cooling system which could not be fixed permanently so you change the freezer...

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Address: Rajnagar Extension, Ghaziabad, Uttar Pradesh, 201001

I have bought air conditioner and it’s under warranty and extended warranty. During purchase, they've assured us they'll provide quarterly service.. Unfortunately no such service made till april 2018.
I was register many complaints last year and this year, my last complaint was (Del300419ew00048). Logged this complaint after 2 days engineer visit and told me compressor needs to replace,,, now three weeks and every day i am following...

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Address: A.S. Rao nagar

We have purchased croma inverted 2 ton ac on 24.04.2019 from as. Rao branch.
At the time of purchase they said there is a cash back available and they make us to sit for 3 hours for that. At last they said we got cash back of rs. 7, 000/-. We took extended warranty also. They said they will adjust the amount to extended warranty of rs. 5, 349/- and the balance amount
We can transfer to our bank account. But in the evening...

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Address: Croma, Phoenix mall, 2nd Floor, viman nagar, Pune - 411014 ., 411001

Croma food processor- Worst product and service. I bought food processor from croma and after using for a few minutes it is giving smoke and burning smell. I want to return it but they are not taking it back. The same thing happened 3 to 4 times. It's useless. Very slow food processor. I will never recommend croma to anyone. I made a big mistake by buying food processor from croma. I have spent 7000 for that ###. Invoice number - SLA[protected]....

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Hello,

This is with regards of my last purchase in croma (Prozon mall, aurangabad),
I have purchase croma 1ton ac from croma store, prozone mall aurangabad with current offer 2500 paytm cash back which will suppose to be add to paytm wallet within 48 hours and can be use for any of the wallet transaction which was informed by your executive i have registered complaint 2 times still i have not received cash back and...

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Address: Mumbai City, Maharashtra

Purchased a30 sumsung mobile phone from juhu croma branch mumbai, just after purchase when we reached home we were shock to see phone was very hot as if it's about to blast and also the display had gone immediately we rushed croma juhu explain them but they refused to replace after checking they said now its working fine, why should i accept such defective piece? This is ridiculous from croma and not acceptable.. I want another mobile or...

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Address: Croma juhu, Mumbai City, Maharashtra

After purchasing m30 sumsung mobile from croma juhu i went home and movement i saw mobile it was off and was heated to such an extend that it could blast. I immediately went to shop croma juhu they refused to exchange i told them i just brought few minutes back.. They told me they will send it to service centre and check, i told them it's my new piece brought just few minutes back they clearly refused to exchange this is something not acceptable.....

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Address: 600100

I bought super general portable ac 6 weeks back from croma in phoenix market city chennai. The sales person convinced me about the product and sold the product to me. But i am completely dissatisfied. The product has no value for money. It does not cool the room like promised. Highly dissapointed and dissatisfied. I am a director of an e-commerce platform. If i were the company i would satisfy my customer need rather than increasing the frustration...

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I've purchased window a/c in an year back at croma with extended warranty. During purchase, they've assured us they'll provide quarterly service.. Unfortunately no such service made till sep 2018. It has happened after the reminder mail. Again, it was happened after the reminder mail dated 1st apr 19. Now they are giving the reason that quarterly service will be done only on request basis. Also, when i complaint about board issue (Power on...

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Address: plot no.a-3, F-02,First Floor, Select City Walk, &, P-1B, Saket District Centre, New Delhi, Delhi 110017, New Delhi, Delhi, 110017

Please don't buy anything from croma. I bought a lenovo laptop i 5 processor from select city walk, Malviya nagar, delhi, croma center. After 10 days laptop is not working properly and each time laptop is hanging. This is worst laptop from croma. After complaing, no one give proper resposne. They manage only situation. Really i am very disappointment. Litterly and laptop and croma are very worstttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt....

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Address: New Delhi, Delhi, 110085

So i bought this ac lg dual inverter on 29th april 2019 at around 12:00 pm. We were told that the ac would be installed by 30th between 12 pm to 5 pm, turned out that it was supposed to be delivered between that time slot.

So it did get delivered at around 3 pm on 30th april 2019, we were told that the installation would be completed by the same evening.
Nobody shoes up or any calls for details. We called the common...

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Ticket no: bof240419ew00129
I recently started facing a display issue where the pixels had started to blacken from the lower part and was continuously increasing, with my microsoft surface pro 4 purchased with extended warranty from croma. The issue was reported and a ticket was created.
Without even calling, i received a message that the pick up schedule had been postponed where as i was waiting at the residence for the whole...

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