Croma Complaints & Reviews

I have ordered two TV's with extended warranty on on Croma.com, they have cancelled the TV's citing out of stock, but they refunded me only the TV amount and they did not refunded me the cost paid for extended warranty, but it's very unfair, I have complained quite a time but they did not respond properly and not giving me my refund

Date: 2nd Nov 2020
Order number:[protected]
Invoice number: SLE005EC1468295

Amount : ₹2598/-

Date: 15th Nov 2020
Order number:[protected]
Invoice number: SLE005EC1486105
Amount: ₹1299/-

So, I request merchant to give me refund

Hi,
I had purchased two Samsung ACs from Croma store at Porvorim - Goa on .The idea was to give my aging mother and mother in law some respite from the Goa summer.However till this day this has not happened thanks to the lax attitude of the Croma and Samsung executives and technicians.
One of the ACs did not start at all.The other one did not start initially but after the technician came and "tightened" a nut it has started but the cooling is very poor.We have asked Croma to take back the first AC as it was defective and did not start.After repeated visits to the Croma showroom the matter was escalated and we were provided a number to call by Croma.However the concerned executive is not picking our calls due to reasons unknown .So now we dont know what to do . We continue to sweat and spend our work time chasing Croma and Samsung.
We bought the ACs from Croma as we had heard good reports of Croma service and are admirers of Ratan Tata.We were getting a marginally better deal at the Reliance Digital mall down the road but decided to go with Croma for the better perceived service.Things looked good initaily but once the problems hit everybody did the disappearing act.
So here is the deal.I want my AC replaced ASAP.Half the summer is over and we are still sweltering .Croma needs to get its act together and fast.
Regards
Dr Anand Madihalli

I have 15k as privilege card and not able to use it.It was a gift from my company and Croma should not invalidate it by saying card expired

Sir / Ma'am,
We have purchased an Apple iphone 11 128GB & Apple 20W USB-C power Adapter having Tax Code 62/52 against your Invoice No: SLA[protected] Dt: 24th of Feb 2021, from your Kandivali showroom & a GST amount of Rs.8832.06 had been collected by you from us. While cross checking on the GST portal, it has come to our notice that the above GST amount collected by you is not reflecting in our GST-R 2B.

We kindly request you to upload our above mentioned Invoice in your return immediately if not done till date, or else refund the GST amount collected from us.

I purchased Pure Ii Copper+Mineral+RO+UV+MF from Croma Jamnagar vide invoice no.SLA[protected] on dated 23.02.2020. 01 year it worked satisfactory. But after 01 year when I changed GKK1 in Feb'21, and then after it started some problems developing and stopped working. I also purchased On-site Go warranty service from Croma. So, I called for repair and they attended the same on dated 08.04.2021. but now after a week time same problem developed and Purifier is not working as on date today 17.04.2021.
I paid more than ₹ 20000/- for this purifier looking the brand value of Pure it and special trusting Croma. I'm fully disappointed by the product sold by Croma.
I request the Croma team to look into matter positively and request to replace the product, please.
Regards.
Ravikant Chitroda
Mo.[protected]

I happened to purchase a Samsung refrigerator yesterday (14/04/2021) from Croma, Chandigarh.
The fridge was delivered today at my home, however no one ever turned up from the installation team to set up the refrigerator until 6 hours later. Upon calling the Assistant Department Manager at Infiniti Retail Ltd. Sector - 22-B Mr. Chandra Prakash, very negligibly I was told not turn the refrigerator on as the installation team will visit in next 24-48 hours (which ideally should've visited within 2 hours of delivery). On telling him that it's not possible to not use the fridge, very conveniently Mr. Prakash had the audacity to tell me, "It's okay you've been living without a refrigerator for days now, two more won't hurt!"
That is not the kind of reply you expect from a customer service executive.

Subject mentioned cooler was delivered on 05.04.2021 against Order No. SLE002UA1655641.
Cooler fan has stopped running( looks to be jammed)

I have booked two nos ACs of Croma brand ( one of 2tn and one of 1tn) brand by making advance payment of Rs.5000/- on 21.3.2021 as per copy of document enclosed. At the time of booking, It was told that loyalty bonus of Rs.2000/- on 2tn AC and Rs.1000/- on 1tn AC will be deducted at the time of making final payment. I was also told that Rs.3000/- cash back will be available on HDFC card making payment on Friday, which will be credited within 90 days.

However, when i sent someone for final payment of 9.4.2021 (Friday), i surprised to not the cheating done by the store, which is as under:

1) In advance invoice dated 21.3.2021, the rate of 2tn AC was Rs.41110.20 whereas at the time of final billing, the have raised amount to Rs.43990/- arbitrarily.
2) Only RS.2000/- loyalty bonus was deducted from final billing as against Rs.3000/-
3) Only Rs.2000/- instant discount was deducted as against Rs.3000/- which is to credited within 90 days as told to me.

The dealing staff name is Shri Imran and his mobile No. is[protected]

I am the regular customer of Croma product and using ACs nad many products.

I never thought such type of cheatings by a store of repute. I have not yet taken the delivery. I will take delivery only after getting information of needful action from your end.

Please do the needful and inform.

Regards,

SL Samadani
Mobile No. [protected]

I ordered a Bose soundbar which was delivered today morning on 09/04/2021. However, the same is not working. I called up customer care of Croma and asked them to place a return request. But they asked me to contact the brand ( Bose ) and place a request for technician to check the product.

When i called the Bose service center they said i need to contact Croma for my complaint bcoz their service partner has been changed. They said that first visit/installation has to be done by Croma. If still the issue is not resolved than for the second visit the Bose tenhnician will be sent.

I again called up Croma customer care and the executive again told me to contact Bose. I told her that i m just running from pillar to post but there is no solution for my query. The executive took a callback which i m yet to receive. The reference number for my call to Croma was SR[protected].

Kindly acknowledge my query on high pirioty and take the return request of the product.

Regards,

Pallavi Chauhan.

I have purchased a 1.5 Ton window AC from Croma and it's been only 10 months when the AC is not working. I have raised a request fro service for the AC and executive visited after multiple follow ups and when he visited he told us about AC GAS issue and asked that another executive will visit to repair it. It's been 4 days, I am still following up for the executive visit and every time I got calls from service center stating that What is the issue with AC and other information. In past 4 days I have called 20 times to service center and customer care but no positive response.

Now I think I made a big mistake by purchasing Croma product as at the time of purchasing the product, the executive were on high for after slle service of the product but this is first service request I rasied for my under warranty product and having big issue.

I have called customer care number, [protected] and calls were received by Fatima and Jyoti on yesterday and today. Also I called service center ( number given by executive who visited home, Dinesh Saini, who was completely failed to close the request and did nothing as a service) [protected], every time they said they will send executive in sometime. And even they did not called about any progress, whenever I called they raise a new request for this service.

This is really very frustrating and making me compelled to complain in cosumer forum.

Purchased a samsung led tv 43tu8000 in kolkata when led tv delivered box is not there only bubble wrap is there..but price taken from me is 42990 which is new price but send me old led tv from showroom... i want refund..

I had a horrible experience with online shopping experience with croma. when i ordered stuff from croma, it said it will be delivered the very next day. I believed it. Eeven after 5 days, when i call the customer support, they will give me the standard answer, it will come today or tommorrow. I stopped calling it now. I am fed up. My Money just went down the drain. Dont ever order online from croma. it does not work at all.

Hello

I placed order for dell laptop, according to invoice delivery date is 8th april 2021 but till now not a single mail and message from croma and unable to track my order.

To whom so ever concerned

I have purchased new air cooler on dated 29.03.2021 from Ahmedabad opposite Sola high court, SG highway.
I have started at my house and i found that it is running with noise and difficult to sleep at night.
Then my spouse has complaint for the same, but they told that they will send technician for checking. But he told that no solution for noise and salesman must explain during purchase/
Then my spouse approach to show room for replacing with AC and difference money will be settled but showroom.
On third visit at your show room person refuse to take bac or any replacement. My spouse argued with them that your salesman has not explained regarding noise issue, and they straight away refused.
So I need a solution at the earliest.
I m ready to purchase new AC form same place and difference money will be settled.

To whom so ever concerned

I have purchased new air cooler on dated 05.04.2021 from Ahmedabad opposite Sola high court, SG highway.
I have started at my house and i found that it is running with noise and difficult to sleep at night.
Then my spouse has complaint for the same, but they told that they will send technician for checking. But he told that no solution for noise and salesman has to explain during purchase/
Then my spouse approach to show room for replacing with AC and difference money will be settled but showroom.
On third visit at your show room person refuse to take bac or any replacement. My spouse argued with them that your salesman has not explained regarding noise issue, and they straight away refused.
So I need a solution at the earliest.
I m ready to purchase new AC form same place and difference money will be settled.

The salesman has not informed about cooler that it requires cool water and ice when we use normal water the cooling was not there. And it was so noisy. At the time of purchase the salesman told us they will do demo in home delivery. But at the time of delivery they didn't even stayed we unpacked cooler by ourselves. And now we want to return the product and they are not even responding. This complaint is again croma in sola ahmedabad, opposite gujarat high court.

I have purchased a refrigerator from Croma kalikapur kolkalta on 01.03.2021.through Bajaj finance. (Inv.no.SLA[protected]I was told by the sales person that my purchase is under special offer that if I continue the first 3 month EMI without failure, Rs 1425 will be credited to my account on the fourth month. At the time of purchase i told the finance person the EMI should be debited from my SBI account but he has done the entire processing in my ICICI BANK which is a closed account. I got the sms from Icici bank that due to insufficient fund.So I am a defaulter.It affects my CIBIL.I have complain by visiting your showroom yesterday morning and met Ria kumari..She confirmed that she will help me to resolve andcall me yesterday 3.00p.m.but still now not a single feedback from their end.I think she is not all bothered..PLS DO THE NEEDFUL ASAP

I have bought a Nokia 2.4 from chroma Pimpri. The phone freezes and I want to exchange the phone pls help me as the stores are closed

I bought apple iPad pro 11inch from chroma store city centre gwalior at 9pm. Next day I was checking the iPad and I found it slightly bend then I rush to croma store to get replacement of product.
But unfortunately they are not cooperative..they all the time blamed me for this. They registered my complaint and till now no positive response from their side. I spent money about 80k and croma is like they don't care about customer after buying the product ...I also bought extended warranty.
@customersupport croma please help me.

Dear sir,

This is the complain against the croma 1 TON AC which was purchased on 1st April 2021.The sales person (ROMIT MEHTA JUHU BRACH) [protected] had told me that the installation is free and it will be done in the given period of time but the same has not been done yet.The person which had visited today morning for the installation was not carrying the required tools for the installation due to which he could not complete his job.I hope you will do take this issue into consideration and try to solve the matter at the earliest.

Thanking you,

yours faithfully.
DETAILS OF THE PRODUCT PURCHASE.

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